Opiniones de Mend

Intuitive Software

Comentarios: Overall positive

Puntos a favor:

I've been using Mend software several times in the past year for telemedicine and it has been simple, easy to use and fully functional. Have no problems with this

Puntos en contra:

No cons to note. Software works well and is intuitive

Mend

Comentarios: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Puntos a favor:

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Puntos en contra:

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Mend

Puntos a favor:

So easy to utilize and has work every time

Puntos en contra:

That users (patients0 have to be added when have not used product before. It makes sense though.

Mend

Puntos a favor:

I can do telehealth —-I appreciate being able to do it online

Puntos en contra:

Poor sound video quality sometimes… sometimes it’s fine

Video appointment

Puntos a favor:

Very easy to use. The NP was very thorough and very pleasant to talk too. The connection was clear and the sound was just right.

Puntos en contra:

Nothings. It was very easy to use. The NP was very thorough and very pleasant to to talk too.

Not just during COVID

Comentarios: Exceptional tool to begin or continue getting professional help. A way to take down some of the obstacles we encounter when seeking medical help.

Puntos a favor:

Mental health issues can make going out to a doctor's difficult. Being able to see/speak to a mental health professional without having to drive anywhere has been extremely effective and impactful.

Puntos en contra:

Not at this time. There is always room for improvement. This oportunity you are giving us to have a voice is a step forward.

Needs more updates

Comentarios: Overall I enjoy mend but wish the connection was stronger.

Puntos a favor:

It is easy to schedule my clients. My documentation is easy to complete.

Puntos en contra:

The connection is slow and there are many dropped video calls.

Ease or use

Comentarios: Online schedule video conferencing no signal drop

Puntos a favor:

Ease of use professional quality great sound video and audible quality

Puntos en contra:

I wouldn't change anything I didn't have any issues or need to change anything

Psych Software - Good Experiences

Puntos a favor:

The software works well and has been mostly seamless. Although I have not run into any issues, yet, I recall finding the appointment rescheduling to be a bit difficult and why I gave the software a 4/5 stars. Thankfully I later was able to make my appointment and the issue resolved itself.

Puntos en contra:

appointment rescheduling could be easier to navigate and do as the individual/patient (not the provider).

Thanks

Comentarios: Not expecting or explained

Puntos a favor:

Easy to use. I am a first time user and am not familiar with everything.

Puntos en contra:

Not familiar with the features. I am not sure how to use it best.

Mixed Feelings- Healthcare

Comentarios: We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Puntos a favor:

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Puntos en contra:

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability. In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Learning Curve

Comentarios: It has more challenges for sure than zoom. Transmissions are frequently unclear / cut out. Perhaps Zoom has stronger, wider-ranging connections, not sure. I would say that while there are some things that are good about mend, I don't love it overall.

Puntos a favor:

I like that mend alerts patients before their appt about the upcoming appt and allows them to prepare themselves and be waiting for the appt to start.

Puntos en contra:

Connections are often poor, frequently cuts out, sometimes have an echo. I do not like that you have to be near wifi (doesn't always work for our patients) and that there are so many parameters for it to be successful (i.e. have to use safari with iphone but chrome with Macbook - lots of these considtions). I also wish the image of the patient could be minimized so that you can be working on you own emr notes (not in the mend notes) while seeing the patient. I also wish group meetings were easier to access.

Customizable

Comentarios: Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.

Puntos a favor:

Mend is always willing to work with us on how to make improvements to the platform or our process to make it easier for our providers, staff, and patients.

Puntos en contra:

With any tech there will always be glitches and or issues with connectivity. There are certain providers/patients that report issues with loss of video or audio.

Thank you

Comentarios: Thank you for helping me get my mic to work from home I was right up against a patient visit and your team, especially Catlin, got it to work. Please make sure to let people know that Chrome is the preferred browser. One employee told me it didn't make a difference and it did make a difference! Thank you for making it so easy to use and patient ease to use as well. The patient connection is always the most difficult in most cases. You platform is super easy for them!

Puntos a favor:

not applicablerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Puntos en contra:

not applicablerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Mend for telehealth appointments

Comentarios: It is pretty easy to use and navigate when you get trained. The patients like it.

Puntos a favor:

We use Mend every day at our facility for our telehealth appointments. This has allowed us to continue seeing patients while in the midst of the pandemic. It is a very valuable tool in our Federally Qualified Health Center. Our providers are able to work from home or the office while using the Mend application. Our patients appreciate not having to come in to a crowded waiting room during the pandemic. They also appreciate being able to have a "sick" visit from the comfort and privacy of their home.

Puntos en contra:

I think the buy in from the other employees was the most difficult part of the process. They are always hesitant to learn something new.

My job just got way too easy.

Comentarios: I am able to process everything faster, especially getting signatures from the doctors and patients. I don't have to spend hours uploading paper into my computer- with Mend, its already there.

Puntos a favor:

I LOVE that my administrative time has been cut down. Because I save so much time with Mend, I have more time to call my patients, see more patients, and process them faster. At the end of the day, medicine is a business, so time is money. Now I can actually do more of what matters; help my patients... and help the business. The Mend customer service team is amazing. I always get an immediate response, and a quick resolution to my question. If there is a complicated issue, they stay in contact with me via email through every step. I never feel forgotten about, or like my questions are pointless. They seem to appreciate the feedback, and work hard to keep us happy.

Puntos en contra:

There are still a few issues we are working out, but customer service is always quick to resolve them when they come up.

Commodity in pandemic time

Comentarios: Having a Telehealth appointment is like being at the clinic.

Puntos a favor:

Regarding the pandemic situation, this is the best option for having an appointment with a Medical Doctor.

Puntos en contra:

Some patients doesn't have high speed internet and they can't use this software

Easy to use!!!

Comentarios: Overall, the system is easy to use and very convenient

Puntos a favor:

I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

Puntos en contra:

Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

Mend Review

Comentarios: Works pretty well overall. Some patient have trouble if they need to show something and flip their camera around.

Puntos a favor:

Easy to use, pretty good picture and sound quality.

Puntos en contra:

Can't do throat exams, light just shines back into the camera. Some people have difficulty getting it set up or using their cameras.

Audio needs enhancement

Puntos a favor:

Easy to use, ability to see daily, weekly or monthly

Puntos en contra:

When you are seeing a patient via the telemed feature, the audio is a poor quality and most of the time you cannot even hear the patient or they cannot hear us. Patient's state that they do nto get their text messages to be reminded of upcoming appointments

Option to in person services

Comentarios: I am very happy with my experience with mend. This option of providing services to my clients open the doors to helping those who struggle with receiving the help they need. The quality of mend is exceptional and I would recommend this software to others.

Puntos a favor:

The scheduling feature was user friendly making it easy to put appointments in on the schedule. This platform allowed clients to receive services when they were unable to make it to appointments or reflecting their preference, which increased the likelihood services will continue. During the pandemic this software allowed my clients and myself to continue to be safe during the height of the state of emergency, which I felt was really needed. The quality of the connection was extremely good when the strength of the internet was strong.

Puntos en contra:

I felt that everything met my expectations. When the client's internet connection was weak there were problems hearing the client or the connection would freeze.

Mend

Comentarios: My overall experience with Mend has been great! I have had no major issues. From time to time it will freeze, but it is not often. I enjoy Mend and the services that it provides to our clients.

Puntos a favor:

This software is very easy to use, navigate and explain to someone in training

Puntos en contra:

I dont like the fact that if I need to correct a certain mistake - I can not. I have to contact administration, or get on a chat (that does not help) and search for someone to email. It would be nice to be able to correct my own mistakes. I am the only one at my clinic that uses Mend so it would be nice to be able to correct o my own.

Enjoyable Service

Comentarios: I have really enjoyed Mend for the most part. It has made it great to connect with people no matter their location.

Puntos a favor:

I enjoy being able to connect with other people from all over. It has a lot of features that make it easy to use.

Puntos en contra:

Sometimes it is hard to connect to the video. or the quality of the video is not good.

MEND Review

Comentarios: I have been able to cut down patient check in time when checking into their first appointment. They don't have to sit and fill out paperwork before seeing the provider and can do it all on their smart phones in the comfort of their homes. This has also cut down on patients checking in late to their appointments. Overall, I think it has been a great use for our intake team and from what I hear, the providers find if very easy to use as well.

Puntos a favor:

Although I am not a provider offering services through MEND, I use it often to send registration paperwork to patients. I have experienced a training with MEND and the customer support was excellent and easy to follow. Anytime you have a question, someone responds very quickly. What I like most about the software is how easy it is to navigate and input data.

Puntos en contra:

I'm being completely honest when I say that I don't have any issues with using MEND for the things I do. The only thing that took a few tries for me to remember was setting up a child under age 18; I had to remind myself to also obtain all parent/guardian information too, such as date of birth. Everything has been smooth sailing other than that.

Mend for healthcare

Puntos a favor:

The adhoc visit feature is easy to use. It interface is easy to navigate.

Puntos en contra:

The text message that is sent to patients is confusing. They often click on the test link so I usually send a text that is clearer and includes only one link. Video quality is not great. If reception isn’t strong, the person will be unable to connect. I often have to wait about 5 min for someone to get connected into a video visit.