15 años ayudando a las empresas españolas
a elegir el mejor software

Sobre NinjaOne

Mejora tu postura de seguridad desde el primer día con NinjaOne.

Descubre más sobre NinjaOne

Puntos a favor:

Ease of use, Cost, No false positives, excellent account management.

Puntos en contra:

Lack of built in scripting. Has custom scripting capability but a small script database.

Valoraciones de NinjaOne

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,5
Relación calidad-precio
4,7

Probabilidad de recomendación

9,3/10

NinjaOne tiene una valoración global de 4,8 estrellas sobre 5 según las 211 opiniones de usuarios de Capterra.

¿Has utilizado NinjaOne?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (211)

Roberto
IT Manager en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

La solución más completa para MSPs

5,0 hace 2 años

Comentarios: Gracias a NinjaOne hemos podido ofrecer una completa solución de monitorización para nuestros clientes por un coste razonable y permitiéndonos crecer en este ámbito de desarrollo, junto con una compañía como NinjaOne, que ofrece estabilidad, garantías y un excelente soporte técnico y comercial.

Puntos a favor:

Facilidad de uso y de implementacion. Muchísimas características para monitorización. Ejecución de scripts remotos. Herramientas de control remoto integradas. Sistema de línea de comandos remota. Integración con multitud de herramientas de terceros. Solución propia de backup. Solución propia de gestión de documentación. Solución propia de sistema de ticketing. Soporte técnico y comercial excelente del fabricante.

Puntos en contra:

Si tuviese que decir algo, aunque no impacta en el buen funcionamiento del producto, sería que echo de menos la posiblidad de una mayor personalización del dashboard.

Jonatan
Co-founder & CEO en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Mejor software de monitoring para MSP

5,0 hace 4 años

Comentarios: En general la experiencia con NinjaRMM es muy buena, y hay que destacar que siempre están implementando mejoras en el sistemas que desde hace unos meses ha ido mejorando mucho.

Puntos a favor:

- Fácil implementación - Posibilidad de implementar & customizar alertas (servicios, procesos, event viewer,etc(...)) - Compatibilidad con Mac* - Integración de antivirus (Bitdefender o Webroot) desde NinjaRMM - Posibilidad de control remoto de equipos/servidores (Windows/Mac)

Puntos en contra:

- No puedes personalizar el dashboard principal - Poca integración con SNMP v3 para monitorización avanzada - Pocas opciones de automatización para Mac (Instalación/Updates) o gestión de equipos Mac - Poca integración con Linux - No desarrollada la parte de integración con Hyper-V como sistema de virtualización (VMware, si)

Oscar
Analista IT en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Da una gran experiencia.

5,0 hace 10 meses

Puntos a favor:

Tiene buenas herramientas, informes, tareas y comandos.

Puntos en contra:

Siendo sincero no veo nada de malo en esta plataforma.

Sebastian
Information Tecnology and services en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

buena.

4,0 hace 11 meses

Puntos a favor:

Me parecion un aplicativo muy util en cualto a la asistencia remota, es facil de utilizar y su interfas es agradable a la vista.

Puntos en contra:

podria decirce que por el momento no he encontrado nada de malo en este aplicativo.

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Es de mucha ayuda

4,0 hace 11 meses

Puntos a favor:

Este aplicativo es de gran ayuda para brindar soporte IT remoto es intuitivo.

Puntos en contra:

Puede tornarce algo lento cuando no se tiene buen internet.

Roberto
Innovation Technician en España
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Gran producto de monitorización y gestión todo en uno

5,0 hace 3 años

Puntos a favor:

Centralizar las alertas La posibilidad de afinar qué se quiere monitorizar y cada cuánto tiempo Generar nuestras propias alertas Variedad de checks Facilidad de despliegue Organización jerárquica de los recursos monitorizados El equipo de soporte y acompañamiento

Puntos en contra:

Para nuestros casos de uso consideramos que la herramienta cumple con las expectativas

Brayan
Analista de sistemas en Guatemala
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Rapido y Eficiente como un Ninja

5,0 el año pasado

Puntos a favor:

es un aplicativo muy util en muchoscaso, ya que sus herramientas son completas e intuitivas.

Puntos en contra:

Puede llegar el caso que el equipo no compla con las caracteristicas o se ponga lento en una que otra ocacion.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Programa que simplifica bastante la forma de trabajo

5,0 el año pasado

Comentarios: De momento la experiencia es muy positiva.

Puntos a favor:

Fácil de utilizar e implementar, con bastantes herramientas de control.

Puntos en contra:

Destacaría la falta de personalización del dashboard.

Gil
Gil
CTO en EE. UU.
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best-in-class RMM for internal IT Departments

5,0 hace 2 años

Comentarios: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Puntos a favor:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Puntos en contra:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternativas consideradas previamente: N-central

Razones para cambiar a NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Eliot
Technical Lead en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

A solid, simple, modern RMM solution

5,0 hace 7 meses

Comentarios: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Puntos a favor:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Puntos en contra:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternativas consideradas previamente: N-central

Razones para elegir NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Software anterior: LogMeIn Central

Razones para cambiar a NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Kagera
Project Manager en EE. UU.
Suministros y equipo para empresas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

My Experience With NinjaOne

5,0 hace 2 meses Nuevo

Puntos a favor:

The tool comes with great remote support features It makes IT management easy

Puntos en contra:

With NinjaOne, all has been seamless. It is affordable too.

Usuario verificado
Usuario de Linkedin verificado
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

their SMS login is not working - no fix from their support in timly manner

2,0 hace 2 años

Comentarios: not good, major issues should be fixed at the time and not dragged out,

Puntos a favor:

their is not a lot - I'm not impressed by their lack in support.

Puntos en contra:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Alec
IT Manager en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great RMM and Ticketing System

5,0 hace 3 meses

Comentarios: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Puntos a favor:

Ease of use, scripting that just works, and the dojo community for help

Puntos en contra:

It is a little too basic. The document feature is not the best so we use a different product.

Alternativas consideradas previamente: ManageEngine ServiceDesk Plus y Atera

Razones para cambiar a NinjaOne: Price point, ease of use, and nothing overly complicated.

Tim
Tim
Director of Technology en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Best RMM tool on the market

5,0 hace 4 años

Comentarios: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Puntos a favor:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Puntos en contra:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternativas consideradas previamente: Atera y Kaseya VSA

Razones para elegir NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Software anterior: Spiceworks Cloud Help Desk

Razones para cambiar a NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Grant
Network Engineer en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Favorite RMM to use and manage

5,0 hace 7 meses

Comentarios: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Puntos a favor:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Puntos en contra:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternativas consideradas previamente: Atera y LogMeIn Central

Razones para cambiar a NinjaOne: Ease of use and very robust and smooth patch management experience.

Patrick
Patrick
System administrator en Canadá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Best RMM in the business

5,0 hace 7 meses

Comentarios: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Puntos a favor:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Puntos en contra:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Nyoro
Construction Manager en EE. UU.
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

NinjaOne Has Been an Effective IT Management Tool

5,0 hace 2 meses Nuevo

Puntos a favor:

NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.

Puntos en contra:

NinjaOne makes work easier. No dislikes about NinjaOne.

Micheal
Marketing Director en EE. UU.
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

NinjaOne Has Been a Reliable and Easy to Use Solution

5,0 hace 2 meses Nuevo

Puntos a favor:

The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us.

Puntos en contra:

I do not have dislikes for NinjaOne. NinjaOne is superb.

Pat
VP Sales en EE. UU.
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Ninja Review

5,0 hace 5 años

Comentarios: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Puntos a favor:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Puntos en contra:

The reporting functions need some improvement as well as the backup functionality.

Alternativas consideradas previamente: ConnectWise ScreenConnect

Razones para elegir NinjaOne: Ease of use was the main reason.

Software anterior: Kaseya VSA

Razones para cambiar a NinjaOne: As mentioned before ease of use , price point and our rep.

Gary
Head of Systems en RU
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great RMM with all the features you needs without being overly complicated

5,0 hace 3 años

Puntos a favor:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Puntos en contra:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Alternativas consideradas previamente: N-sight y LogMeIn Central

Razones para cambiar a NinjaOne: Ninja offered a simpler set up and a better pricing structure.

Warren
General Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

A very affordable RMM solution.

4,0 el año pasado

Comentarios: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Puntos a favor:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Puntos en contra:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternativas consideradas previamente: Zoho Desk

Razones para elegir NinjaOne: The pricing was more attractive.

Software anterior: Zendesk Suite

Razones para cambiar a NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Adam
Tier 3 Support Technician en Irlanda
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

NinjaOne: A 5-star product

5,0 hace 2 años

Comentarios: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Puntos a favor:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Puntos en contra:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Network Technician en Sudáfrica
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Amazing RMM software.

5,0 hace 3 años

Comentarios: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Puntos a favor:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Puntos en contra:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Directeur Technique en Francia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

The Best RMM pour IT

5,0 hace 2 años

Comentarios: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Puntos a favor:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Puntos en contra:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Ryan
Owner, Lead Technology Solutions Consultant en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

An Excellent Solution for Start-Up MSPs

5,0 hace 5 años

Comentarios: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Puntos a favor:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Puntos en contra:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.