Opiniones de Regroup Mass Notification

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Sobre Regroup Mass Notification

A fast and reliable push notification solution with features for interdepartmental communication, multi-device integration, and more.

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Melodie M.
Melodie M.
Data and Content Manager en EE. UU.
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Regroup helps keep our staff safe

5 hace 2 meses Nuevo

Comentarios: In addition to using Regroup to alert staff when there is an incident requiring the use of safety protocols, we use Regroup as a way for our staff to alert their teams when they are going out and returning from the field. This is a very helpful, especially when staff are not returning to the office after being in the field.

Puntos a favor:

Regroup is easy to access, and a quick and easy way to alert staff when an incident is happening and to use safety protocols to enter or leave the building.

Puntos en contra:

The fact that new users have to create an account on the computer before being able to log into the mobile app, it would be more convenient to be able to do it all from the mobile app.

Kyne T.
Functional Analyst en EE. UU.
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Regroup -- Useful for mass communication

4 hace 10 meses

Comentarios: Check if your institution needs mail merge right away. From my recollection- the mail merge (importing custom fields within a csv) did not exist when we were using it.

Puntos a favor:

The ability to manually upload groups that you can pull from datasets. Prepopulating groups allows for quick emergency notification generation. The texting and opt out ability for students is pretty painless. Configuring users for admin level access easy and quick. Training is easy and quick. Support is there. The texting add on /texting carrier is pretty painless to use. There doesn't seem to be an issue using them as a texting aggregate. Best cost from others at the moment, both in text and user count.

Puntos en contra:

Groups can be overwritten by anyone with admin level access. Count of members in the group reflect existing contact information/contact information doesn't always accurately reflect the manual load. Shared opt out-- if individuals belong to multiple bodies using regroup, opting out of one opts out of the entire regroup platform. Support is not very effective -- long response times. Inability to understand higher level technical questions (importing custom fields). The largest drawback is the inability to mail merge, which cripples the software for customization. There supposedly an update that was scheduled to include this feature, but we had to migrate to a different mass communication system for mail merge.

Matthew H.
Director of Networking & Systems Administration en EE. UU.
Administración educativa, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Reveiw of Regroup Online Mass Notification

2 hace 2 años

Puntos a favor:

Somewhat easy to use. Managed in the cloud.

Puntos en contra:

We explicitly found cross data contamination. We are a community college and our local K-12 school system already was using Regroup for mass notification. When we uploaded our data and ran reports, we found incorrect data with our dual enrolled students (these are seniors taking a college class before graduating High School.) Regroup explained that because we had a record that had the same name as a record for the local school system, we were getting the wrong data. Apparently, Regroup did not have the proper digital security boundaries between our data and the K-12 data, meaning all records were being kept in the same database. Regroup then claimed they would work to correct that within the year. Unacceptable in this day and age of high Cyber Security threats.

Respuesta de Regroup Mass Notification

hace 2 años

Hello Matthew, We remember your particular issue and would like to provide some clarification. The issue you experienced was not due to any lack of digital security or boundaries, but it was due to how the K-12 account was linked with yours in the backend of our system and the expected resulting behavior for similar contact records. We have many Regroup clients with similar relationships and our system was designed to accommodate their requests for records to translate from one network to another as students graduate. In your case, a unique error occurred when your organization used the exact same identifiers as the K-12 school, but the issue was corrected quickly. Our team worked with your organization to diagnose and resolve the issue in full. If you are still experiencing any problems, our Customer Success team will be glad to help you further.

Paul Z.
C.O.O. en EE. UU.
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Regroup is Great

5 hace 2 meses Nuevo

Comentarios: It is great to have this Software, we love it.

Puntos a favor:

Regroup has helped us with making sure that we are prepared to share information in the case of an emergency. We also use the software for weekly communication with all of our staff. Regroup has changed the way we communicate.

Puntos en contra:

None at this time, I feel that this software has improved our communication.

Usuario verificado
Vice President en EE. UU.
Usuario de Linkedin verificado
Educación superior, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Finally, an effective an easy-to-use and manage emergency messaging system

5 hace 2 años

Comentarios: We've spent the past few months implementing this solution and are now inviting users to update their profiles. Too soon to say for sure, but it is clearly an improvement from what we previously had. We are eager to finalize user profiles and schedule a test.

Puntos a favor:

Integrates with our Active Directory for automated account creation. We lacked a good data source for personal email addresses and cell numbers, but after creating the accounts we're asking users to add this information to their profiles. Not finished yet, but it seems easy-peasy.

Puntos en contra:

We struggled with some questions during the initial configuration, but slowly figured out the online resources available and the value they provide. Being on the East coast, we had to adapt to the West coast timing for scheduled meetings, but not a big deal.

Alissa M.
Technology Operations Facilitator en EE. UU.
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to deploy, web based!

4 hace 7 meses

Comentarios: We needed a mass notification software and chose Regroup for its user friendliness and web based platform. We are happy with the product and training is a snap. No frills, just the necessities. We love the ability to record a message, and we really love the URL feature which allows the recipient to read a text message on their phone and after 160 characters , provides a custom URL. The recipient can read the message in its entirety on the web. Very easy to implement. Very friendly tech and sales staff.

Puntos a favor:

The software is web-based. No more VPN!

Puntos en contra:

Emails can often be rejected as spam; default voice cannot be changed or slowed down.

Kendall B.
Database Administrator en EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simple and easy to use notification system

5 hace 10 meses

Comentarios: We are able to send out immediate notifications regarding school closings, active shooter warnings, weather related notifications, and much more. We recommend this software to anyone looking for an all-in-one notification system. The Regroup mass notification system was one of the least expensive solutions and one of the easiest to use and manage.

Puntos a favor:

The interface is so easy to use that we were able to delegate some of the setup for this product to some of our tier 1 help desk analysts. We were glad to find advanced features which were included with the software, these allowed us to use a third party software via an API. This comes in handy if you need to integrate the Regroup mass notification software into other systems with little to no effort. Also the price point in comparison to other companies which we looked at was competitive.

Puntos en contra:

We were unable to find video tutorials which would have been useful in either basic or advanced setup of the product. We managed to figure out what we needed for our particular scenario but it would have been a lot less time consuming to have been able to follow a vendor-provided how-to video.

Usuario verificado
Systems Administrator en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for sending mass notifications.

5 hace 10 meses

Comentarios: This is a great service and we're glad to be using it.

Puntos a favor:

Very easy to use and configure. We use this daily to ssend out mass notifications and never have any issues.

Puntos en contra:

There is not much to complain about. I wish there was a dark theme but that is not an issue.

Usuario verificado
Systems Administrator en EE. UU.
Usuario de Linkedin verificado
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mass Notifications Made Easy!

5 hace 10 meses

Comentarios: The overall communication for all of our students and staff is much easier. It's much easier than just sending out email blasts, the text portion of this means a lot, it gives us the assurance that the communication is being delivered, received, and read in a timely manner.

Puntos a favor:

The admin panel is simple and makes it easy to make changes, add groups, and even get an API configured in a matter of minutes.

Puntos en contra:

The only challenges I have encountered was searching through the documentation, this may be an area to improve on, possibly even making video tutorials that would enhance the customer experience.

Craig P.
HR Director en EE. UU.
Cuidado de la salud mental, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Does what we needed

4 hace 2 meses Nuevo

Puntos a favor:

It is easy to set up and has multiple ways to interact from an admin or user experience

Puntos en contra:

For something you hope you never have to use there is still a lot to set up and manage to make sure everyone is contacted if something happens. I wish there was a way to integrate user adds into the new hire process automatically.

Marian R.
Assoc. Vice President, Student Life en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Lifesaver

5 hace 2 años

Comentarios: We use regroup to communicate with our faculty, staff, and students. We use it for emergencies as well as for letting our campus community know about events, changes in plans. It's been a life saver.

Puntos a favor:

For our needs, Regroup knocks it out of the park. We're able to schedule messages to go out at a certain day/time in the future, people can remove themselves from the groups as needed, the delivery time is almost immediate when sent, the system is crazy easy to use - for both managing groups and members to sending messages.

Puntos en contra:

Once issue I had was sending a weather alert phone call and I didn't realize I had to change the "sent from" number. Since I was the user the system delivered the message from my number. I received about 60 text messages and 30 calls in return. I didn't make that mistake again!

Victor H.
Information Systems Support Specialist en EE. UU.
Educación superior, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Notify your users fast, simple and easy.

5 hace 10 meses

Comentarios: We are able to mass send students information in moments time where seconds matter. We are able to make sure our students are safe and secure with this. From weather alerts to active shooter.

Puntos a favor:

Regroup has an easy to use user interface. The dashboard has everything on it, even summary of reports. Admins can send notifications from any browser or the mobile app. You have the ability to send to email, text, call, and app in an instant. Just click on New post select a premade template and post. Pretty simple. There are ways to have ready to go customized templates and posts. Reports have charts right on the page to show use and how many received. Setup and installation was easy and anyone could use the software it doesn't take an IT guy to use. Support is also great.

Puntos en contra:

We haven't had any issues with the system so far. It is fully capable of doing anything we need. There aren't really any downsides, the product is good.

John T.
IT en EE. UU.
Arquitectura y planificación, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mass notifications made easy

5 hace 10 meses

Comentarios: Overall an excellent and fluid experience, requiring very little training and providing very great and comprehensive services. In terms of a mass notification service, I find this incredibly easy and worth it.

Puntos a favor:

Regroup makes adding users and removing users easy and comprehensive, as well as sending out mass notifications to groups or everyone being simple and quick while allowing a variety of methods such as email or text message. This service was incredibly important to us at the beginning of COVID and after our offices opened in 2021, allowing us to keep all of our members informed about the status of our offices and if there were any issues requiring users to be alert or wary if they were a part of certain offices.

Puntos en contra:

The only issue I can see is that if you allow users to login to regroup on their own, they are able to disable notifications from any groups they are a part of, potentially causing them to miss out on some critical notifications. Once this can be changed per group(allowing users to remove themselves from some notification groups but not all, then I would find nothing wrong with this service whatsoever.

Stanley D.
Manager - Remote Client Support en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Product!

4 hace 9 meses

Puntos a favor:

Ease of use! Great Support that are available whenever needed.

Puntos en contra:

Slow to make updates to features. There are a few features that we have been waiting on since signing up and they have been slow to make these updates.

David L.
System Admin en Canadá
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Does the job but

4 hace 2 años

Comentarios: Overall, it was a pleasant experience. Again, the main function works well and the reporting is an excellent feature especially when tracking problems.

Puntos a favor:

It performs the main function really well. It sends and reports on sms messages well.

Puntos en contra:

Regroup has other features that they advertise but we have yet to see them work for us.

Respuesta de Regroup Mass Notification

hace 2 años

Hi David, we appreciate you leaving us an honest review. We would be happy to learn about any specific issues you're having so we can help you work those out. Please reach out to our Customer Success team at success@regroup.com with details.

Ann A.
Director of Communications en EE. UU.
Administración educativa, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use

3 hace 2 años

Puntos a favor:

Intuitive interface and message analytics; able to access and export data. Our enterprise team was able to automate daily updates to contact lists.

Puntos en contra:

Speed/dependability has been an issue; messages don't always get through in a timely fashion. Have experienced recurring glitches (failures) in attempting to schedule messages in advance. Had to pay extra for mobile functionality.

Respuesta de Regroup Mass Notification

hace 2 años

We're sorry to hear about these concerns over past performance, we would love to evaluate if these are issues you're still experiencing. Please email success@regroup.com to schedule an appointment with a Customer Success Representative. We have issued continuous upgrades to maintain industry leading throughput, and have recently released additional Post Methods in the Scheduled Posts function, to include Recorded Voice Audio. We hope you will allow us to reshape your expectations of Regroup Customer Service.

Michael D.
Webmaster en EE. UU.
Administración educativa, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good Choice

4 hace 3 años

Comentarios: If there is an emergency on one of our campuses, the system allows to effectively communicate with students and staff alerting them of the emergency.

Puntos a favor:

The ease of setting up and sending out mass notifications

Puntos en contra:

Email notifications can lag, depending on the volume

C ..
Chief of Staff en EE. UU.
Educación superior, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Regroup Mass Notification Review

5 hace 2 años

Comentarios: We use the system for emergencies 99% of the time. We have enjoyed the ability to set up groups to notify for various reasons. We have also enjoyed the capability of controlling the type of method(s) we will communicate with the persons in system.

Puntos a favor:

This software is easy to use and does not require a technology expert to get a message out.

Puntos en contra:

There is rarely a time we have had problems, however initially customer service was challenging. It has since been improved.

Allen M.
IT Support Manager en EE. UU.
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Flexible

5 hace 2 años

Comentarios: Regroup Mass Notification has helped Mississippi College keep our current students, faculty and staff updated with emergency notifications in real-time.

Puntos a favor:

The promises made at the beginning of our search process were fulfilled in implementation and through the continued updates- the API has provided the flexibility we need. The price point initially and ongoing is competitive.

Puntos en contra:

Multiple ways to do things at multiple levels sometimes led to confusion. This has been resolved as the product has continued to be developed and refined.

Marc T.
Senior Director for Safety and Security en EE. UU.
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Pros and Cons

2 hace 3 años

Comentarios: Very powerful tool that requires ease of use by the end user. The website application has many places that can cause errors. Once a message is being constructed you cannot go back and amend

Puntos a favor:

Not much - Templates only recently became alphabetized.

Puntos en contra:

End users can not modify their account so they do not receive alerts during overnight hours when they're not working. Because of that many opt out entirely except for the email notification. That defeats the SMS/Text messaging needed. Several times, emergency alerts sat in a queue and were delayed in being sent. Templates only recently became alphabetized. Once a message is sent the user should be able to take the original message, update the info and resend to the same recipients providing a time correct status for users who review messages after the fact. .

Respuesta de Regroup Mass Notification

hace 3 años

Hi Marc, thanks for leaving a review. We're happy to tell you that our next version of Regroup, which is expected to be released in September 2019, will resolve many of the complaints you mentioned above. Recipients will be able to set quiet hours for non-emergency notifications, and we're adding more abilities for sorting and categorizing templates. In addition, we're really enhancing the capabilities you'll have to append updates to original messages and organize replies from recipients all on one easier-to-use interface area. We are confident you're going to love the new updates!

Donald T.
Chief Clinical Officer en EE. UU.
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Versatile

5 hace 2 años

Comentarios: Used for Mass notification for Emergencies, disasters.
Used by individual departments to notify/alert only their department.

Puntos a favor:

Ability to break users down into small (department) groups and assign each group a manager. Makes it easy for departments to use the software. Makes management of users less of a burden on the administrator. Usage went up 1000% from our previous software.

Puntos en contra:

Nothing so far and we've been on this software for almost three years.

George G.
DBA/Programmer Analyst en EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Multiple Outlets at One Time

5 hace 2 años

Puntos a favor:

Alerts via Text, Email, phone, Facebook and Twitter all at once.

Puntos en contra:

CAS SSO issues for mobile app. No geofencing capabilities.

Respuesta de Regroup Mass Notification

hace 2 años

Hi George, thanks for leaving us a review! Regroup does offer geofencing capabilities that have been added since you first became a customer. For more information on this feature and how to use it, please reach out to our Customer Success team at success@regroup.com.

Tara B.
admin asst III en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Helpful but could use some changes.

4 hace 3 años

Comentarios: Pretty useful. We have been able to connect with more students. We are looking at another program though that is more inclusive. it would include a student friendly app, wayfinding and some other features I am not aware of regroup having. We are seeing what the cost difference would be.

Puntos a favor:

We have increased student involvement because they know about the events happening on campus.

Puntos en contra:

when you save a template, it should save all your features including weather you wanted it to be a text message also. It automatically defaults back to just an email even though text message was marked in the original. Also, can you hyperlink in a text message? We have tried multiple times and we cannot get it to link.

Michael O.
President and CEO en EE. UU.
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Quick Communication to Constituents

4 el año pasado

Comentarios: Important information had been easily and quickly sent to residents, families and staff during this pandemic. I like the options of email, text and voice messages. All users and recipients have been satisficed.

Puntos a favor:

East to post messages to constituents and immediately get out important information.

Puntos en contra:

Not always easy to edit posts. when I cut and past a message the format many times needs to be adjusted-font size, spacing etc.. It is not always easy to format.

Brooke D.
Imaging Manager en EE. UU.
Hospital y atención sanitaria, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Communication Tool

5 hace 10 meses

Comentarios: Overall experience has been great. You can send messages as open discussions to allow the entire team to communicate within that one message so everyone remains on the same page. It has helped our communication tremendously!

Puntos a favor:

One and done with your communication. This software allows you to send one message via text/email/phone to a large number of people.

Puntos en contra:

My learning curve on how to just send to text or to email was a little steep, but I was not a part of the organization when the software was first installed so I had to figure it out on my own. Now that I know how to use it, it is awesome!