Opiniones de Clover

Sobre Clover

Clover, un punto de venta y un sistema de pagos todo en uno, integra las funciones de una caja registradora, terminal de pago con tarjeta y sistema POS.

Descubre más sobre Clover

Puntos a favor:

We loved using the Clover system for a recent event. It was very easy to use and navigation-friendly.

Puntos en contra:

They cost to much they lied about the monthly payment.

Valoraciones de Clover

Evaluación media

Facilidad de uso
4,1
Atención al cliente
3,4
Funcionalidades
3,9
Relación calidad-precio
3,6

Probabilidad de recomendación

6,8/10

Clover tiene una valoración global de 3,9 estrellas sobre 5 según las 415 opiniones de usuarios de Capterra.

¿Has utilizado Clover?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (415)

Josh
Josh
Website Designer/ Owner
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Point of Sale payment processor for Small Companies

5,0 hace 10 meses
Los subtítulos en español están disponibles en el reproductor de vídeo
Guillermo
Guillermo
Product Owner, Team Leader, Business Analyst en Argentina
Usuario de Linkedin verificado
Banca, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Muy buen producto

5,0 hace 6 meses

Puntos a favor:

Facilidad del uso, poder agregar mayor prestaciones

Puntos en contra:

No encontré contras hasta el momento del producto y servicio

Madison
Madison
Emergency Medical Technician en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Use in my small businees

5,0 hace 5 años

Comentarios: Clover has been an excellent option for taking payments in my stores.

Puntos a favor:

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Puntos en contra:

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Arif
Arif
employee en Indonesia
Usuario de Linkedin verificado
Medios de difusión, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

popular point of sale (POS) system for small businesses

5,0 hace 2 meses Nuevo

Comentarios: Overall, Clover is a great choice for small businesses looking for a comprehensive and flexible POS system. It offers a wide range of features, is easy to use, and is supported by a responsive customer support team.

Puntos a favor:

Clover is a popular point of sale (POS) system for small businesses. The system offers a wide range of features, including inventory management, financial reporting, customer management, and integration with various payment processors. The user interface is easy to navigate and the system is relatively easy to set up. The customer support team is also very responsive and helpful. One of the biggest advantages of Clover is its flexibility. It can be used on a variety of devices, including tablets and smartphones, which allows for easy and efficient transactions on the go. Additionally, Clover offers a wide range of hardware options, from basic card readers to full-featured POS terminals, so businesses can choose the option that best fits their needs.

Puntos en contra:

Conecting with another hardware is litlebit tricky, only expert can do this.

Usuario verificado
Usuario de Linkedin verificado
Restaurantes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

DON'T DO IT. Clover POS (Piece of Sh..)

1,0 el mes pasado Nuevo

Comentarios: Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!

Puntos a favor:

It's small and handy is about the only thing good I can say about it.

Puntos en contra:

Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.

Martinus Ignorence
Freelancer en Namibia
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Clover

5,0 hace 3 meses

Comentarios: Clover is great in the event that you will have steady business the entire year, wish to have stock control, and have a solid web association.Clover is ideal for restaurants, as well as any client-confronting organization (whether an eatery or other retail and so on) that has different workers because of its shift in the board. Clover is extraordinary when you are evaluating different limited-time offers and limits also, like cheerful hours at eateries. It is less suitable for an independent venture with not many workers, or sole ownership, which probably won't utilize every one of the additional elements Clover brings to the table.

Puntos a favor:

Clover coordinates in its activity a stock control system that is refreshed in every exchange, this permits the client to certainly stand out in the renewal of stocks, consequently assisting with staying away from the stock misfortunes and permitting to quickly work out continuously the benefit and revolution of the item.Because of the security and effectiveness given by Clover we can deal with our installment payment system in a quicker and more robotized way, by utilizing their electronic gadgets we have fundamentally worked on the speed of our conveyances and the lift it produces to the consideration of potential customers.pe capabilities with most perusers.

Puntos en contra:

The arrangement of the application could utilize some improvement.I feel like the application is somewhat aggravating to explore.Not outfitted towards bigger associations.Very few areas of customization.

Aden
Manager en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Clover

5,0 el mes pasado Nuevo

Comentarios: It is good to you use

Puntos a favor:

Very easy to use it is self training or easy to show or train to employee

Puntos en contra:

This software works with wireless so most of the time if you do not have a good connection you will have problem to connect you need to reboot again

Briana
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Overpriced, poor customer service

2,0 hace 3 años

Comentarios: I wouldn't recommend Clover to any business owner. We tested it out for about a month and are not able to access reports that we need - they disappeared with no notice - and the customer service is horrific. They just keep sending me links to their website, but not helping get the reports. And they are really rude. The reason we decided against Clover is because every little thing you need as a business owner is additional money - to get it to talk to any of your accounting software, to have a mailing list, etc.- and it just doesn't do what you need. You can't have tax included in your price, only add on to it. You can't give a 100% discount on a ticket without it charging tax on the original cost (who charges tax on $0.00?). The iPhone app to see reporting for what's happening when you're away from your business is incredibly clunky. Overall it's a terrible user experience. There are loads of better options out there.

Puntos a favor:

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Puntos en contra:

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Karen
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Clover is Cumbersome and You Need Third Party Paid Apps to do Basic Functionality

3,0 hace 2 años

Comentarios: Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.

Puntos a favor:

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Puntos en contra:

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

Jose
Technical Support Specialist en Honduras
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Reliable Point of Sale System

4,0 hace 2 meses Nuevo

Comentarios: Instead of manually count inventory, once Clover is setup up and running the inventory management can be automated with few clicks

Puntos a favor:

The capacity to organize a physical inventory and process InStore purchases

Puntos en contra:

When a Parent product needs to synchronize variants with other software it does require additional steps and setup, but as it's not an advertised core functionality is understandable

Andre
Owner en EE. UU.
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good with a caveat

4,0 el mes pasado Nuevo

Puntos a favor:

Easy for customers to use. Ability to swipe, tap or insert card makes it convenient

Puntos en contra:

I wish they would provide the software for free like some of their competitors.

Ermek
Ermek
Owner en EE. UU.
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

As a payment system its ok.

5,0 hace 2 meses Nuevo

Comentarios: Overall, I feel like experience was like its a business that's trying to rip me off all the time.

Puntos a favor:

Its fairly easy to set up and manage. That is it.

Puntos en contra:

High commissions. All kinds of payments that sales person did not inform about. Call center is quick only if its about problems with work. I closed down my business and have been trying to close down my account and ooh boy it takes rings of hell to get it done. Three phone calls, waiting for hours, because "escalations officers are currently busy".

Sara
Business Co-Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great POS for smaller businesses

5,0 hace 3 años

Comentarios: Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.

Puntos a favor:

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Puntos en contra:

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

Carol
Owner en EE. UU.
Comercio minorista
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Clover not a choice for retail, very misrepresented and pricey

1,0 hace 6 años

Puntos a favor:

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Puntos en contra:

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

David
Managing Partner en EE. UU.
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

An out of the box solution that works well for small business

4,0 hace 5 años

Comentarios: Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!

Puntos a favor:

I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores. Each store has three registers and we were able to link the three to the main server to aggregate totals for each store. Sales increased and customer satisfaction went up as well. Clover has a host of apps to integrate including inventory management, time and attendance, markdowns, and a customer loyalty program which was a hit with our customers. The Clover system is truly a remarkable POS for the price of entry. The sleek modern look keeps the cash wrap looking clean and updated. The Digital receipt and signature has cut down on paper waste and makes us feel like we are doing out part to create less stress on the environment. Overall this is a simple and powerful solution that powers millions in annual retail sales for the organization.

Puntos en contra:

The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

Jeanine
owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

DO NOT BUY A CLOVER DEVICE UNTIL YOU READ THIS REVIEW.

2,0 hace 3 años

Comentarios: Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the app maker and they tell you to call Clover. If you call your bank that you bought the system from, they tell you to call Clover. Everyone is "sorry" but no one can fix the issue or can offer an alternative.

Puntos a favor:

There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.

Puntos en contra:

1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!

Lawrence
GM en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Customer Service

4,0 hace 9 meses

Comentarios: Trying to get the original set up support is terrible. You will spend hours on the phone on hold, then transferred to another line to start over waiting, only to be dropped and start over. I have had this experience every time we reactivate our machines. Billing is another issue. We use these on a seasonal and reactivation is a nightmare.

Puntos a favor:

Nice user friendly once up and running.

Puntos en contra:

Inventory is hard to duplicate in all machines. When you download the template it has several errors when importing.

Francesco
President en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

A No-brainer to be your perfect POS

5,0 hace 9 meses

Comentarios: The experience has been easy and helpful. Honestly compared to my last POS my overall stress levels have declined by 99%

Puntos a favor:

Easy to set up and use, inventory management works very wells

Puntos en contra:

Wish it integrated better with ecommerce platforms such as Shopify & Magento

Chenna
CEO en EE. UU.
Restaurantes, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Clover for restaurants

5,0 hace 3 años

Comentarios: Excellent in every possible way conceivable. We didn't have any major challenges during the last 2+ years of the usage.

Puntos a favor:

Extremely easy to configure and change on the fly or on the internet, so, you don't have to be next to the machine to change or update anything. I can walk my Manager through this without any issues at all. The customer support is great. They are literally one call away. And anyone from the restaurant can call from the system, so, they don't have to provide any details on the account etc. Also, they can remotely log into the system directly and change things that we request, which is great, so, as a business owner I am not tied up to the system having to do everything myself.

Puntos en contra:

Some of the features need us to call the Clover Customer Support. Also, in the good old restaurant POS systems you can print the bill and the customer adds the tip manually on paper. Also, the system automatically prints Receipts even though we touch the No Receipt Printed option. They need to fix that to avoid the waste of paper.

Brianna
Assistant en EE. UU.
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great but has limitations

4,0 hace 11 meses

Comentarios: Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.

Puntos a favor:

Easy to use; intuitive layout. The report overview can show sales by-the-hour which is helpful for planning. The add-on apps have been working well; Menufy & the inventory audit are great. The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process. Great customer service-they are able and willing to help fix any issues that come up.

Puntos en contra:

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees. The reports could be more customizable and the filters could be more detailed. It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Matt
Controller en EE. UU.
Restaurantes
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Reporting inconsistent, support is minimal, labor scheduling is good.

2,0 hace 7 años

Puntos a favor:

Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Puntos en contra:

Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

Chinweikpe
Designer en RU
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Untrustworthy

1,0 hace 7 meses

Comentarios: Signed up with this company in March this year, what they said is not what they did; the amount of
hidden fees this company has is truly disturbing,
not to leave out when I complained they
waved off nearly half of what they claimed I owed
them, not to leave out they have an answer for
every discrepancy one can mention.
I told them that I no longer trusted their company
for taking card payments, disconnected them
from taking payments from my bank,
disconnected the machine & went back to
using SUM UP who have no hidden fees & are
actually for businesses not out to daylight
robbery them. I have since spoken to a
number of merchants using clover to take
card payments & they also spoke if being
charged extortionate figures that were not in
the contract, I've told them to use SUM UP or
any other truly no hidden fees company to
take card payments. Since I went back to
using SUM UP my business is thriving again. If
you want a TRULY successful business DO
NOT USE THIS COMPANY TO TAKE CARD
PAYMENTS Clover then asked me for the bank
details of the bank that I was using which they
had no access to & I told them no & that I was
d going to write a review of how much if a
nightmare & a scam I found them to be.
This is the review.

Puntos a favor:

The cons of using Clover far outweighs the pros, all I recall is what a nightmare the company turned out to be for my business.

Puntos en contra:

The internet kept on ceasing despite it working perfectly fine for the first month, they I had to keep signing in, & there was nothing wrong with the internet, but that’s not my problem with the company.

Tim
Owner en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Not Fit to Handle Hospitality Industry

3,0 hace 4 años

Comentarios: Pros: inexpensive, intuitive, malleable
Cons: wrong fit for hospitality, horrible support, horrible crisis management

Puntos a favor:

Easy to set up, easy to train, while it has many lacking elements that would be essential to any other hospitality POS there are easy work arounds. Handheld devices are good.

Puntos en contra:

The entire support and technical team is unfit to handle the hospitality industry. They are completely unaware and seemingly unconcerned about the issues that your staff on the floor must tackle with their system. It's painfully obvious a roomful of engineers comes up with forced changes that adversely effect their entire client base without an ounce of understanding the impact of the changes they make. I and others I know that use clover have said many times, if any of them had worked on the floor for 5 minutes they would understand.

MOHAMAD
Owner en EE. UU.
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Bad online presence

3,0 hace 2 años

Comentarios: Not great impression, especially given we were pushed to buy the hardware.

Puntos a favor:

How does a POS during COVID TIMES, not include photos on the online menu? Clover takes the register’s inventory list that is made for in-house ease of ordering and makes a million item list as a “online menu”. Customers are expected to read through the menu like a newspaper. How is this a good marketing strategy? Seams like an ABC rule for any POS company to perfect, if not in normal times, it should be a priority to fix immediately.

Puntos en contra:

Rep sold the system as competitive to Square. We bought it only because the rep promised to build an online website for ordering, like square does for free. We didn’t know we will be getting a newspaper list filled with items that are priced “ FREE” because the price depended on the size of the drink, “ a modifier” . Hiring a person to give this some thought at clover would be a plus.

Usuario verificado
Usuario de Linkedin verificado
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

Support staffs are not well trained billing errors

4,0 el año pasado

Comentarios: I would only give them 2 our of 5 stars.

Puntos a favor:

Easy to manage, fast tech support, good features such as split payment,

Puntos en contra:

after we closed our account, they still charged us for the monthly fee $39.95, to the old bank account that doesn't have enough fund. They had been charged the fee to our new bank account for months before we closed the account. Why they charged it to the old account for the final month(should not have charged). We ended up being charged by bank for Overdraft. Offline payment that we were not aware of so were charged $77 for three offline payment! I had hard time understand almost half of the staffs and the phone connection were not good a lot of time, outsourcing or just hired workers in foreign countries for lower labor cost? We switched to a different merchant that still use Clover but I learned the old clover machine won't work anymore. Long wait time when you need to talk to billing or other department

Daria
Owner en EE. UU.
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It’s my favorite little machine

5,0 hace 4 años

Comentarios: I used to have the station one and the battery on it died so quickly and even if it had 75% it would shut down and take 2 hours to restart. Clover = losing sales for me.
Then I got the flex one and it’s amazing. So tiny and powerful. Beautiful easy experience.

Puntos a favor:

I love and and so as my customers. It’s fun and functional. It accepts Apple Pay, and tells you the reason why cards decline, it give you options to view past sales, transactions, reports, refunds, etc.

Puntos en contra:

The option that I would add is a search for a last 4 digits. Sometimes I have to look up a customer and have to scroll and scroll and scroll to find him. Another issue is with their station models as they need maintenance - your battery will drain and you will lose internet connection.