Opiniones de Samsara

Samsara is an excellent Fleet Management software

Comentarios: I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Puntos a favor:

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Puntos en contra:

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

The smart, do everything, connected vehicle solution.

Comentarios: Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Puntos a favor:

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Puntos en contra:

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Samsara review

Comentarios: Overall samsara does work well for dispatch logistics/ log management.

Puntos a favor:

Api available to our maintenance system is the biggest pro to this system

Puntos en contra:

They need more APIs to multiple Canadian fleet fuel cards, Petro Canada for example. Their prices are very high as well, I can understand the cost of the gateway but cameras should be bundled with gateways for less. Also non-powered asset gateways should cost way less than they do for just location tracking. Logs are the main reason companies have to use this software Since the mandates by the government these logs still have glitches the oilfield exemption still needs work and needs to be prioritized higher as officers will not care if it is a software problem logs must be correct. They should work with companies closely to try to help improve this software to aid all parties involved most importantly the drivers themselves. The obvious next step once logs for oilfield exemption have come out of beta is to start building some driver ticket/bol automatically from the driver's logs that can be directly input into some accounting software for invoicing this is a feature that would actually add value and may be worth more.

Do not BUY!!!

Comentarios: Worst Experience ever I paid for the year in advance and in not one month did i have all my systems working. I have 5 down now and they wont send replacements and wont answer the phone. DO NOT BUY THESE SYSTEMS!

Puntos a favor:

Ease of use when they are working, cameras when they work

Puntos en contra:

The systems break down constantly and service was suppose to send replacements for months now but have sent nothing, and now they do not answer the phone

Select 1 Group and Samsara

Puntos a favor:

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

Puntos en contra:

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

Complete package for GPS and DOT compliance

Comentarios: It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

Puntos a favor:

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Puntos en contra:

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

Excellent product

Comentarios: Excellent product, living up to expectations so far.

Puntos a favor:

Easy for the drivers to use, dispatchers have accurate and timely information on vehicle and driver sports status.

Puntos en contra:

Very frequent updating, tablets need to be restarted every time causing a slight delay in the drivers ability to start or continue their day.

Samsara is your GPS Solution

Puntos a favor:

The ability to have a GPS software that manages itself. Amazing customer service.

Puntos en contra:

No cons. Samsara is continuously improving to the point where if theres an issue, there's a good chance it will be addressed in a future update.

VIKING Chemical Co.

Comentarios: Overall, the experience has been a delight. Samsara is such a valuable program for the cost. Compliance is huge in my industry. I sleep better at night knowing that Samsara is tracking, collecting, and categorizing all regulated information. Even better, that I have access to it whenever/wherever I'm at.

Puntos a favor:

It is easily integrated, easily set up, easy to use, easy to navigate and works extremely well for a GPS/ELD software.

Puntos en contra:

Quite frankly, I do not have any issues with Samsara. I look forward to see the new features that they are consistently adding and improving upon.

Samsara

Puntos a favor:

Ease of tracking to see where your chauffeurs are at all times along with the timestamps. Ability to see your chauffeur on a live map.

Puntos en contra:

No dislikes at this time.

Best option that continues to improve

Comentarios: The product is great and many others are as well. The team behind it has been as impressive which puts them in the lead.

Puntos a favor:

The setup and configuration options are very user friendly. The ability to share live links is very helpful. The Time on Site report is a great tool to share with shippers and consignees.

Puntos en contra:

There were a few features that were missing in the beginning but have since been added so nothing comes to mind.

A Better Way of Doing What We've Always Done

Comentarios: Safety policies have been easier to monitor. We love the camera placements in our equipment.

Puntos a favor:

Intuitive navigation for the dashboard user as well as for the driver.

Puntos en contra:

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Samsara vs Teletrac

Comentarios: Overall the product is very reliable, the company is very proactive in checking on units and sending out new ones when tracking unit does not even show us a problem. they are very quick to send out add on units. customer service is GREAT !

Puntos a favor:

Very comprehensive. There are probably more thing built into the software than we actually loose.

Puntos en contra:

would like to see mile markers easier on the map search when looking at trucks.

Free Trial

Comentarios: Solid overall experience. [SENSITIVE CONTENT HIDDEN] was very nice and accommodating with anything that we needed. Overall the website works well and my drivers all said it was very user friendly.

Puntos a favor:

Hookup and setup was very easy. Website is clear and not cluttered and easy to navigate.

Puntos en contra:

It took me a little bit to figure out how to get in and see the cameras when videos were available.

Disappointed and Unsupported

Comentarios: Crap

Puntos a favor:

The control and data entry portion of the daily log is good and easy enough to understand.

Puntos en contra:

This list will be lengthy.... 1. Random duty status changes for no apparent reason and into statuses that shouldn't be possible. For example while driving it puts you into ON DUTY NOT DRIVING or just the opposite. 2. While driving it will switch to you co-driver and start logging on their log. 3. Won't track and will enter wrong locations in completely other states. 4. Will lock you out and not allow entries... their answer... uninstall and reinstall. Like I have tome for this especially in low data signal areas. 5. Day / Night mode is at set times which don't cha need bases on time of year so you have this huge bright white screen staring at you while driving at night in rain and snow. Not a problem if you aren't close on time monitoring it. 6. Message system is pure crap... no DELETE an no MARK AS READ options. 7. Often will not detect driving or motion of the vehicle and must be entered manually which means I have to pull over and stop on busy highways to do this... that's safety.

Stay Away Horrible Unethical Company that Just wants your Money

Comentarios: HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

Puntos a favor:

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

Puntos en contra:

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Routing and API integration for Proof of Delivery is not reliable - No tech support follow up

Comentarios: Sales team is very nice and tries to help, but the upper level tech support is non-existent or simply does not care.
Overall the basic functionality of Samsara is good, but be very careful of trying to integrate too deeply as you will be on your own with the API.

Puntos a favor:

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

Puntos en contra:

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures not being captured by Samsara. Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day. Samsara never tried to work directly with my team, instead we had to upload screenshots, code snippets and detailed explanations which they would take 3 to 5 days to respond to, never providing any fix or communicating with us directly. This went on for over 8 MONTHS and finally we had to pull the plug on the project and just use the driver / vehicle monitoring functions. Huge waste of time and resources.

Two years of Use

Comentarios: Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking.

Puntos a favor:

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Puntos en contra:

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.

You WILL loose video

Comentarios: Not very good. They said this is a stated limitation.

Puntos a favor:

You will loose the first minute of almost all motion, the camera doesn't turn on when driving below 5MPH this means for the first 45 seconds or so, you will get no video, this is more than often in my experience have found when drivers will hit a wall or another car. I have missed 5 accidents so far. I subscribed to 3 years with my whole fleet, after on year, I am chalking this up as a loss. :(

Puntos en contra:

Doesnt record when the vehicle is powered on. You WILL loose important info. I never see when they leave a location, it doesn't kick on until they have hit the road. This means when they first pull of from ANYWHERE, you will loose all video

customer service

Comentarios: its been over 2 years , so far we are very happy with the service and functionality of the product.

Puntos a favor:

Samasara has a great reputation in the trucking industry. we are using GPS tracking and we are very satisfied with the service.

Puntos en contra:

we are using trailer tracking system from last 2+ years. we are very satisfied due to: system is very easy to use, great customer service , price is very reasonable, knowledgeable & very helpful staff.

Love it!

Comentarios: Love that we made the switch and even my supervisor is starting to love it more and more everyday.

Puntos a favor:

I love how much this program offers; it has helped us majorly weed out the not so loyal employees. The ELD portion is simple and easy to use and I don't have to fight the guys to use it for their logs. They just want to use it. I love the camera system as it has helped us out with false reports on reckless driving and gives us a little sense of comfort knowing that we have those backing us up 100%.

Puntos en contra:

The only issue I have seemed to notice is where we live in Nebraska sometimes when the trucks are going out in the sandhills; sometimes the trucks don't quite connect all the way. So the live feed gets a little jumpy, but it still keeps it up to date as best as possible.

Not happy with Samsara at all

Comentarios: I am not happy with Samsara. I would not recommend Samsara. Our contract is over next month and I have already found a replacement company.

Puntos a favor:

The ifta reports were easy to access and utilize.

Puntos en contra:

Just about everything else. I was constantly calling with problems, explaining the problem and they said they would help and never call back. When I called them back I was told I have a new rep. This was repeated over and over through the contract. I had some MAJOR issues that were NEVER handled.

Worst customer service and value to customer

Comentarios: Bad service, client after 3 years and then they can not take care of the client they really don’t care about your needs. Worst service

Puntos a favor:

Worst customer service and value for a client needs, [sensitive content hidden] has not skills for customer service and customer service.

Puntos en contra:

Gps always lose connection I will recommend Air tag apple best gps, nothing compare with that

nice

Comentarios: all good till the cams. told salesman had to have audio. frnt facing cam that he said did have audio doesnt. i got ahold of him and he said he'd get it turned on. ive called and left messages 4 times since and left messages. no reply!! called coustomer service she said she'd give him the message. its been 2 weeks now without a reply. so now im paying for something i didnt want. so to say the least im not too happy..

Puntos a favor:

being able to track my fleet.

Puntos en contra:

at&t spotty service.

Review on Samsara Camera System

Comentarios: The overall experience has been very positive. A lot of bad habits and behaviors has been cut down tremendously. Having this technology in the truck helps ease the minds of the driver when other vehicles are not driving in a safe manner. We had a situation on our trial timeline with a tractor trailer backed up into the front of the vehicle. The driver jumped out and automatically started hollering that "we rear ended him". The driver smiled but still was making sure the driver was ok and said "that's not what my camera says". The other driver changed his story right on the spot and apologized. The Samsara representative and our staff was very impressed on the legal aspects that this system.

Puntos a favor:

- Artificial Intelligence is great - Easy to use platform - Installation was easy - Gives great overall driver information

Puntos en contra:

-Waiting to see how the backup feature for the trucks work