Opiniones de Samsara

Top-notch tools

Comentarios: My overall experience with samsara is outstanding.

Puntos a favor:

Samsara allows me to accurately track and monitor my fleet of vehicles. Safety inspections allow tracking of vehicle service and maintenance. Also, the app allows drivers to login lunch breaks. This app has everything you need to monitor drivers and vehicles.

Puntos en contra:

What I like least about samsara is the price of the service.

Endless possiblities

Comentarios: We have been using Samsara for four years now. It makes my job easier.

Puntos a favor:

The website is concise and easy to navigate.

Puntos en contra:

The false readings for the following distance.

Horrible Customer Support

Comentarios: Be careful when dealing with the sales people with this company. I signed a 3-year contract which they would not honor. Instead, they wanted to charge me quadruple the price. Escalated between [sensitive content hidden] but they all failed to do the right thing. I've never worked with a company that just disregarded a signed contract. Be very careful signing the dotted line with this company.

Puntos a favor:

The functionality of the basic system worked.

Puntos en contra:

Poor customer service and slimy sales teams.

Gret system that is easy to use

Comentarios: Samsara is a tool I use every day all day. When I talk to to other safety leaders I steer them towards smasara.

Puntos a favor:

I have used numerous providers, samsara is #1 for me. Great support and very easy for admin and drivers to use.

Puntos en contra:

The video capture can be a little time consuming. Diffacult to identify the time you need.

Samsara user.

Comentarios: Like i said previously i never had any issues with it as a driver.

Puntos a favor:

It never had any issues with the location and you were able to switch it to personal convenience while in motion.

Puntos en contra:

I never had any issues with it. I was driving under someone else's company so it worked perfectly for me.

Casey's Samsara Review

Comentarios: Easy to install, easy format to use. I rely on this product on a daily basis.

Puntos a favor:

I like being able to see where a driver is at any given time. It also tells me the trailer number they are pulling, which helps me identify returning product. Being able to create my own reports is also a great feature.

Puntos en contra:

Sometimes the handheld will log a driver out in the middle of a route, but that could just be a connection issue.

Safety Manager

Comentarios: Great, love it. Except when I have a problem and can't understand the service department to fix the problem.

Puntos a favor:

User friendly and reliable. Also love the camera's in our trucks and Yard.

Puntos en contra:

Customer service department is hard to understand.

Samsara Review

Comentarios: Despite occasional errors, AI continues to meet the current needs of the trucking industry.

Puntos a favor:

Robust integration and effective use of AI for trailer and vehicle tracking, which also helps detect real-time trailer and truck pairings during movement, is highly beneficial.

Puntos en contra:

Concerned about Samsara’s process for verifying integrations with partners. Samsara displays integrations without confirming if the integration partner fully supports its platform, which can mislead customers.

Amazing App!

Comentarios: 10/10. Would highly recommend more companies buy in using Samsara

Puntos a favor:

I like how accurate Samsara is, I've used it for 2 years now and have absolutely no complaints.

Puntos en contra:

N/A nothing whatsoever could make me write a bad review for this amazing app.

Operations Project Coordinator

Comentarios: Started using Samsara on a more regular basis since having to do reporting on efficiencies.

Puntos a favor:

Dispatch options. Availability to customize reports.

Puntos en contra:

Not always accurate as far as time in and out

Next level tech.

Comentarios: Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

Puntos a favor:

*Easy to use *Can be used on different platforms *Looks very high tech

Puntos en contra:

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Select 1 Group and Samsara

Puntos a favor:

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

Puntos en contra:

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

6 yrs with Samsara

Comentarios: They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me.

Puntos a favor:

The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly.

Puntos en contra:

The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic.

Excellent Fleet Camera System!

Comentarios: The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment. The system's user-friendly interface makes it easy to review footage and access important data. This has been invaluable for quickly resolving any incidents or disputes that may arise. Additionally, the fleet cameras have contributed to improving driver behavior, promoting safer driving practices across the board. Overall, the investment in this fleet camera system has paid off immensely. We highly recommend it to any business looking to enhance their fleet management and safety protocols. A five-star product and service all around!

Puntos a favor:

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Puntos en contra:

Pricing is on the expensive side, but the payment plans definitely help.

Accurate Data, Full Control

Comentarios: From start to finish we have had complete support and control over what we want to see internally with dashboards and data.

Puntos a favor:

How user friendly it is. Any changes can be made and that the user is in complete control.

Puntos en contra:

Mass uploads can be tricky due to templates, but besides that it has been easy and awesome.

Great Asset

Comentarios: Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Puntos a favor:

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Puntos en contra:

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Samsara Journey

Comentarios: Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet.

Puntos a favor:

Easy to grasp and continued improvements!

Puntos en contra:

Nothing with Samsara but our TMS provider took a very long time to integrate.

Samsara ELD

Puntos a favor:

Simplicity of the in cab system makes it easy for use for any Driver

Puntos en contra:

I have no complaints about Samsara at all

Samsara is easy to use.

Comentarios: My overall experience with Samsara is good. I think it's worth its value with all of the applications and its ease of use. Not overcomplicated.

Puntos a favor:

I enjoy using the App. I can monitor my feet from anywhere with Wi-Fi.

Puntos en contra:

I wish there was a way to assign drivers using the Mobil App.

GPS Superiority

Comentarios: It has been a great tool and one we use everyday and every hour. Camera features are amazing!

Puntos a favor:

Easy to use and the accurate GPS makes giving our client exact ETA's when they request EXACT ETA's. The camera features are amazing

Puntos en contra:

Customer Service needs to improve. When the customer has a problem we need to feel like we are being heard and that we are important, because our customers depend on us and we depend on GPS for every part of our business.

Very satisfied Customer

Comentarios: We have been very happy with Customer service. The Cameras are very clear with good night vision as well.

Puntos a favor:

Samsara has been an eye opener for us, not just in Compliance, but in aspects of safety as well. It has a built in accountability for each driver, and allows the Safety Director to access driving behavior as well. Speed, harsh braking and AI technology at stop signs has become a positive peer pressure for the drivers, at the same time reducing operating and maintenance costs per vehicle.

Puntos en contra:

We are very happy with the software. It is meeting our expectations

DO NOT USE THIS COMPANY

Comentarios: Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

Puntos a favor:

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Puntos en contra:

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Stay Away Horrible Unethical Company that Just wants your Money

Comentarios: HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

Puntos a favor:

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

Puntos en contra:

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Review 6/4/24

Puntos a favor:

I like Samsara GPS tracking because it provides real-time visibility into my fleet's location and performance, helping me to optimize routes and reduce fuel costs.

Puntos en contra:

"I appreciate the value that Samsara GPS tracking offers, despite its cost. The investment is justified by the extensive features and benefits it provides, including real-time tracking, detailed analytics, and enhanced operational efficiency. While the initial setup and subscription fees might seem high, the long-term savings from optimized routes, reduced fuel consumption, and improved fleet management make it a worthwhile expenditure. Additionally, the support and reliability of Samsara's hardware and software ensure a solid return on investment."

Two years of Use

Comentarios: Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking.

Puntos a favor:

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Puntos en contra:

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.