18 años ayudando a las empresas
a elegir el mejor software
Sobre Reputation
Sistema de gestión de reputación en la nube que permite a las empresas supervisar o gestionar puntuaciones online y responder a los comentarios de los clientes.
The system is very easy to use and they were able to link up with our EMR. Our account manager was helpful and was able to get me customize several things.
Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked.
Filtrar opiniones (185)
Uso
Ordenar por
Filtrar opiniones (185)
Gestión de la reputación en línea y en la entrega de soluciones de experiencia del cliente
Comentarios: En general, la experiencia diria que ha sido muy positiva, dado que es un aspecto importante hoy en dia para cualquier proyecto de marca o empresa. Seguiremos usandola, hasta ver y analizar más en profundidad su relevancia en nuestros proyectos.
Puntos a favor:
Especialmente que permite controlar, supervisar y administrar la presencia en línea y la reputación en múltiples canales. Proporciona herramientas y servicios que ayudan a recopilar y gestionar las opiniones de los clientes, monitorizar la reputación en línea, analizar datos y tendencias, y tomar medidas para mejorar la presencia en línea.
Puntos en contra:
No nos ha resultado facil usarla de cara a medir y analizar su rendimiento en línea, comprender las tendencias y generar informes personalizados para evaluar la reputación y experiencia del cliente. Quizás deberia ser un poco más intuitiva, de cara a la empresa.

Makes Social Media Reviews Very Easy to Track
Comentarios: You can respond to reviews immediately, especially bad reviews.
Puntos a favor:
It's very easy to use and I love the email notifications when you get a review... especially a bad review.
Puntos en contra:
Could have more analytics, but that's not a deal breaker.
Alternativas consideradas previamente:
Reputation.com Makes the grade
Puntos a favor:
How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.
Puntos en contra:
Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.
Neutral
Comentarios: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.
Puntos a favor:
I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.
Puntos en contra:
It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.
Alternativas consideradas previamente:
Wonderful Product with Great Flexibility
Comentarios: I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.
Puntos a favor:
I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!
Puntos en contra:
The software can be glitchy every now and then, but overall this isn't such a detrimental issues.
A Solid Partner For Your Business
Comentarios: We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.
Puntos a favor:
Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.
Puntos en contra:
As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.
Industry Leading Platform
Comentarios: Phenomenal.
Puntos a favor:
The overall tool is very user friendly but my biggest praise is to the account team.
Puntos en contra:
Overall, happy with all functionality and updates they've made
Alternativas consideradas previamente:
A Great Partner
Comentarios: The team at Reputation has been outstanding and helped us with big issues and small.
Puntos a favor:
The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.
Puntos en contra:
There is nothing that's not working for us right now.
Good...once it's set up
Puntos a favor:
Easy to use and works exactly as expected.
Puntos en contra:
They way undersell the amount of time it takes to set up the platform.
Save time. Reviews all in one place
Comentarios: I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool.
Puntos a favor:
My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.
Puntos en contra:
I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.
Reputation has supercharged our business
Puntos a favor:
Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.
Puntos en contra:
We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.
Very Helpful
Puntos a favor:
A great place to receive tips and tricks from other professionals
Puntos en contra:
I don't have a lot of experience with it yet but everything has been smooth
Reputation
Comentarios: Wonderful tool to allow ease with success.
Puntos a favor:
The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.
Puntos en contra:
There is really nothing, I don't like about reputation management.
Great Product!
Puntos a favor:
It has been very informative and has great resources to print off and actually reference!!
Puntos en contra:
Some of the links are not working :( :(
LOVE it!
Comentarios: i love it! they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site
Puntos a favor:
the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site
Puntos en contra:
im not sure there is anything that i dont like at this point
Review - Car Toys
Comentarios: Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides.
Puntos a favor:
Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.
Puntos en contra:
My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.
Alternativas consideradas previamente:
The service has helped us maintain our reputation score and manage reviews
Comentarios: We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.
Puntos a favor:
We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.
Puntos en contra:
Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.
Great Vendor
Comentarios: We have used them over 2 years and depend on their analysis to help us become a better company.
Puntos a favor:
It is important for any company to be on top of their reviews and teh many other things that Reputation does for us.
Puntos en contra:
Not reall y anything to be honest. it is easy to use and a very forward application,
Respuesta de Reputation.com
hace 3 años
Thank you so much for this wonderful review! We really appreciate the high star rating!
Rep.com Review
Comentarios: Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them.
Puntos a favor:
I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.
Puntos en contra:
With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.
Highly recommend: Easy and accurate
Comentarios: Overall, been using it for 3 years and love it!
Puntos a favor:
I like how you can see business listing information from multiple sources to get a whole picture of your business.
Puntos en contra:
The reporting section can use some more customization.
Respuesta de Reputation.com
hace 3 años
Thank you so much for taking the time to leave us a review, Tiana! We appreciate your feedback!
Reputation is a Game Changer!
Comentarios: I love Reputation! It has simplified my life and saves me a lot of time. They keep evolving and it's amazing.
Puntos a favor:
I love the ease of seeing reviews from all platforms in one place!
Puntos en contra:
Getting the initial set up correct can be a little daunting.
Easy, Responsive and Effective
Comentarios: Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.
Puntos a favor:
This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.
Puntos en contra:
No negatives to report, we've found it easy to implement and grow with.
Respuesta de Reputation.com
hace 6 años
Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything. -Erin, Community Manager
Reputation Review
Puntos a favor:
I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.
Puntos en contra:
I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.
User Friendly Platform with Great Product Variety
Puntos a favor:
Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.
Puntos en contra:
Disconnections can occur regularly and we have had several POCs since we started on the software.
Keeps me on top of client reputation
Comentarios: Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits. Reputation helped us organize our data through the reports and gave us what we needed to make an action plan to improve.
Puntos a favor:
Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.
Puntos en contra:
There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.