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Sobre Papaya Global

Con Papaya HR, puedes incorporar e integrar a los nuevos empleados en el menor tiempo posible y comprometer a tu personal global como una sola entidad.

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Puntos a favor:

They gave us more than a technical solution to a workforce problem. They connected us to local experts who help guide us.

Puntos en contra:

The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees.

Valoraciones de Papaya Global

Evaluación media

Facilidad de uso
4,4
Atención al cliente
4,7
Funcionalidades
4,2
Relación calidad-precio
4,1

Probabilidad de recomendación

8/10

Papaya Global tiene una valoración global de 4,4 estrellas sobre 5 según las 30 opiniones de usuarios de Capterra.

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Filtrar opiniones (30)

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Buena plataforma integral de RRHH

5,0 el año pasado

Puntos a favor:

La verdad es que no está nada mal. Muy similae a otras que había usado anteriormente

Puntos en contra:

En este tipo de software, hecho de menos la posibilidad de disfrutar de una versión de prueba

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Reseña del Software Papaya Global: Una Plataforma Integrada de Gestión de Pagos y Compras Globales

5,0 el año pasado

Puntos a favor:

Papaya Global porque ofrece una solución integral para realizar pagos internacionales. El software proporciona una plataforma segura y fácil de usar para pagar proveedores en todo el mundo. El software también permite a los usuarios controlar su flujo de efectivo, gestionar el riesgo cambiario y aumentar la eficiencia. El software incluye una variedad de herramientas y características para ayudar a los usuarios a administrar sus pagos internacionales.

Puntos en contra:

Algunas de las herramientas avanzadas que ofrece requieren un pago adicional. Esto puede ser una desventaja para aquellos usuarios que necesitan una solución más económica. Además, el software puede ser difícil de usar para usuarios sin experiencia.

Usuario verificado
Usuario de Linkedin verificado
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Recommended

5,0 el año pasado

Comentarios: I have a very good experience with the platform and specially the implementation and customer success teams. They are very pleasant, professional and great to work with.

Puntos a favor:

Easy to use, centralize everything into one location, very helpful customer success team

Puntos en contra:

The platform itself is not very well displayed

Magnolia
HR Manager en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Papaya as PEO Partner

5,0 el año pasado

Comentarios: Great portal and team for support. I also love Papaya's Countrypedia. Very useful and insightful!

Puntos a favor:

Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help.

Puntos en contra:

So far I am happy with the services Papaya Global offers to us.

Julie
CFO en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Customer Services needs a lot of improvement

1,0 el mes pasado Nuevo

Comentarios: Not very good. Initially we used their paying agent in the country we were doing payroll. When there paying option became available- we switched but encountered several issues with an employee not being paid on time and tax authority payments being paid late.

Puntos a favor:

Nothing. I was very optimistic when I started with Papaya, but after the initial set-up the customer service went down hill fast. We only did the actual payroll for 4 months after which I switch back to my previous vendor

Puntos en contra:

Their customer service is very poor. Also time zones presented a problem. We are located in the US, doing payroll for employees in Korea and was assigned a customer service representative in Australia.

Varda
CEO en Israel
Logística y cadena de suministro, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

The immense knowledge on Global Payroll is critical .

5,0 hace 3 meses

Comentarios: Great Global payroll tool and A class grade for customer service

Puntos a favor:

The best part I like about Papaya is that they have designated a payroll expert to support us who is available all the time, and all our queries and concerns get answered in no time, and that too very professionally.

Puntos en contra:

I do not see any dislike with Papaya, the team is doing pretty well in resloving issues very quickly.

Hadar
HRBP en Israel
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Thank you

5,0 el año pasado

Puntos a favor:

A great company with a very useful and efficient solution, especially for those who employ in a variety of countries. Support many countries. A friendly and easy-to-implement platform.The customer success team is always very nice, available, gets back quickly and tries to help as much as possible with what is needed.

Puntos en contra:

It would be nice if the mediation between the local 3rd party companies was faster on the one hand, on the other hand since it is mediation it is always more difficult so I'm not sure there are any culprits here

Giulia
Sr. People Advisor en Alemania
Salud, bienestar y deporte, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Perfect for scaling companies

5,0 el año pasado

Puntos a favor:

The service specialist that we had when we started, as well as the one we have now after 2 years, are both so good. We have a direct contact person, with weekly meeting, and summery emails to keep everything under control. We work as a team, and i feel like Papaya is part of our company. It is important to us to have a go-to-person who goes the extra mile for us. The platform is also quite straightforward and thanks to Papaya we were all in a sudden able to have colleagues everywhere in the world.

Puntos en contra:

We had some hiccups while they were re-structuring their teams internally, but this have been solved .

Usuario verificado
Usuario de Linkedin verificado
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Papaya is fine, maybe overrated

3,0 hace 12 meses

Comentarios: It's fine if you have to use it.

Puntos a favor:

My onboarding manager was amazing! She was very responsive and knowledgeable.

Puntos en contra:

There are some hidden fees. Not a fan of this. Also I can't see pto balances

Trent
Head of People and Culture en Australia
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Helping us to expand our reaches into the global labor market

5,0 el año pasado

Comentarios: Great!

Puntos a favor:

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.

Puntos en contra:

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.

Patrick
Head of People en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

A comprehensive, scalable and user-friendly platform

5,0 hace 4 años

Comentarios: Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.

Puntos a favor:

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

Puntos en contra:

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

Shai
Controller en Israel
Software informático, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

WIX subcontractors

5,0 el año pasado

Comentarios: Great experience with the local team in Israel!

Puntos a favor:

The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!

Puntos en contra:

I would like to have all open invoices in one place.

Kenneth
HR & Business Partner en EE. UU.
Música, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Papaya's platform and service does not match its mission statement.

2,0 hace 3 años

Comentarios: My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

Puntos a favor:

I am not sure there is any feature I "like the most".

Puntos en contra:

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Sara
Sr. Payroll Manager en Israel
Software informático, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Recommended

4,0 hace 3 años

Puntos a favor:

Unifies and simplifies monthly processes. Integrates with other information systems

Puntos en contra:

Platform is not self service enough. BI tool must improve

Alternativas consideradas previamente: ADP Streamline

Razones para cambiar a Papaya Global: Innovative platform Better price

Michiko
HR Manager, APAC en Japón
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Overall satisfied, but not perfectly satisfied

4,0 hace 3 años

Comentarios: Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.

Puntos a favor:

The platform is very straightforward. And Papaya is always optimizing the system.

Puntos en contra:

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Cyndi
Sr. Global payroll manager en EE. UU.
Internet, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Papaya global

4,0 hace 4 años

Comentarios: Great experience so far.

Puntos a favor:

Ease of use Nothing to manage on the user side of this software - Papaya does it for you GDPR compliant The reports are easy to use and save me hours of work compared to our old system.

Puntos en contra:

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

Talia
Assistant controller en Israel
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Review

3,0 hace 3 años

Puntos a favor:

Organized, good notifications, looks good

Puntos en contra:

The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees or report that alert for *new* invoices

Shani
Head of Research en Israel
Investigación, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Managing a Global Workforce

5,0 hace 5 años

Puntos a favor:

Papaya helped us take control of our global workforce. Keeping track of workers from five different countries, all with different pay slips, different pay days, and different compliance demands was pushing us over the edge. We needed an automation solution to reduce the manual load. We found it at Papaya Global. Working with Papaya has completely turned our company around. Instead of five different sets of data, we get it all in one place. We know exactly what it costs to hire a worker in each country. We know what benefits we can offer to attract the best talent available, and thanks to Papaya’s guidelines, we know the specific needs of workers all over the world. Papaya has taken the guesswork out of our global hiring strategy. We can plan our spending down to the last cent with all the information we get. Before we felt like we were falling behind as companies became more global. Now we feel like we’re riding the crest of the wave.

Puntos en contra:

There was nothing that I have encountered that I did not like.

David
CEO en Israel
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great solution for global workforce managment

5,0 hace 5 años

Comentarios: Great experience, the team is very knowledgable, have a great implementation process that made it very easy to switch from other solutions, it seems they were developing this with lots of industry knowledge and experience

Puntos a favor:

Replacing all suppliers , invoices and excels sheets in one platform, having great visibility to our total workforce costs, increasing my remote team satisfaction, great BI tools and real time reporting, all exported easily to excel, allowing us to track every cent

Puntos en contra:

the UI experience can be improved in some of the stages

Tito
Project Manager en Filipinas
Externalización/deslocalización, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

The ease of doing business with Papaya.

5,0 el año pasado

Comentarios: We are happy with their service and professionalism, and hopefully we'll have more business with them in the future.

Puntos a favor:

Whenever we email something (a query or anything), there's always somebody who will handle the query.The reply or outcome is all always timely.Our Payroll Outsourcing would have been a headache had we not engaged with Papaya. Thanks to Papaya!

Puntos en contra:

The hiccups in coordinating with other party to the contract. i know this is not Papaya's fault, but to the other party. But we can feel Papaya is doing their best to still coordinate properly to resolve issues.Thanks for that.

Hardev
Sr Recruiter en Emiratos Árabes Unidos
Aprendizaje en línea, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great and ever improving and progressive company

5,0 el año pasado

Comentarios: I have always got a solution for the most challenging questions with a quick turn around. Very professional in their service.

Puntos a favor:

Very quick to response.Super compliant with global regulations.Knows exactly how to engage with in country partners.Easily approachableReliable

Puntos en contra:

Limited locations. I wish that they had more locations in Middle east.

Hagai
Customer Support Team Leader en Israel
Dispositivos médicos, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Papaya makes Global HR a breeze!

4,0 el año pasado

Comentarios: Papaya Global literally makes global HR management a no-brainer, allowing complete legal financial and HR governance of a global workforce.

Puntos a favor:

Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management.

Puntos en contra:

The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product.

John
HR en EE. UU.
Suministros y equipo para empresas, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

A good EOR

4,0 hace 10 meses

Comentarios: Good.

Puntos a favor:

We found Papaya from this article: [sensitive content hidden] they are a good EOR. Customer service is responsive.

Puntos en contra:

Price is too high, would like it to be a bit cheaper.

Mutafa
Recruitment Manager en Emiratos Árabes Unidos
Administración educativa, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

TA Manager- Alefeducation

5,0 el año pasado

Comentarios: Very good and supporting team with strong insights into global markets

Puntos a favor:

Easy access to employees and support along good knowledge of market

Puntos en contra:

Timelines can extended due to involvement of multiple parties in transactions

Michelle
Office Manager en EE. UU.
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great customer support and

5,0 hace 3 años

Puntos a favor:

Making updates and downloading files is really easy and clear.

Puntos en contra:

I wish the invoices were sent to us automatically instead of having to download them every month. Occasionally things are a little off or difficult to find within the platform itself. For example, having to scroll really far to the right to see things. Customer support is good about helping us though.