--- description: ¿Qué piensan los usuarios de Upscope? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Upscope. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upscope - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Programas de asistencia remota](/directory/30928/remote-support/software) > [Upscope](/software/167722/upscope) # Upscope Canonical: https://www.capterra.es/software/167722/upscope Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.es/software/167722/upscope?page=2) > La navegación conjunta de Upscope es el uso compartido de pantalla interactivo con un solo clic, sin descargas, para brindar asistencia sin esfuerzo incluso a tus usuarios más difíciles. > > Veredicto: 92 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Upscope? Servicios de asistencia al cliente, éxito del cliente y gestores de cuentas que desean incorporar y dar asistencia a los clientes sin esfuerzo. Es popular entre las empresas de SaaS, finanzas, salud y comercio electrónico. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 92 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Upscope - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: 38,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - Control/acceso remoto - Controles o permisos de acceso - Herramientas de colaboración - Herramientas de diagnóstico - Monitorización y gestión remota - Resolución de problemas - Uso compartido de la pantalla ## Integraciones (en total: 8) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Programas de asistencia remota](https://www.capterra.es/directory/30928/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.es/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.es/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.es/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.es/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.es/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Opiniones ### "Perfect for use with Intercom\! Frustrating when "Upscope User Not Found"" — 4.0/5 > **Dan** | *23 de enero de 2019* | Automatización industrial | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful. > > **Desventajas**: Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive\! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps\! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable. > > Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool\! ----- ### "Screen sharing easily" — 4.0/5 > **Halimatun** | *16 de noviembre de 2021* | Contabilidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. > > **Desventajas**: Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. ----- ### "Upscope Useful customer support tool" — 3.0/5 > **ELIZABETH** | *5 de abril de 2019* | Servicios financieros | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great. > > **Desventajas**: With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes. > > But overall good tool. ----- ### "Perfect for Tech Support" — 4.0/5 > **Elliott** | *23 de enero de 2019* | Entretenimiento | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Integrates with our Intercom live chat system, making it easy for us to view our users screens and troubleshoot issues both big and small. Allows us to control the users screen\! > > **Desventajas**: We cannot see images or click/view drop down menus on our users screen. Using voice is a bit expensive and it is just easier for us to call the user with a landline while we screen share. > > It has been invaluable for our team when assisting users training or troubleshooting issues\! ----- ### "Best of its kind" — 5.0/5 > **Noel** | *25 de abril de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We have tried a lot of services like Upscope, but no one does it as well as they do. We have it intergrated in out SaaS platform and mobile devices. > > **Desventajas**: I honestly have no cons on it. Everything with Upscope has been a smooth ride from the very beginning\! > > Much better customer support ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.es/software/167722/upscope?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/167722/upscope) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados