Opiniones de tawk.to

Sobre tawk.to

Herramienta de chat para conectarse con los clientes a través de una aplicación móvil o en tu sitio web. Soporta el historial de chat y análisis de rendimiento.

Descubre más sobre tawk.to

Puntos a favor:

Just like if you were talking to any other business in online chat. You are notified very quickly as well when someone is ready to chat, or needs further assistance.

Puntos en contra:

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Valoraciones de tawk.to

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,4
Funcionalidades
4,4
Relación calidad-precio
4,7

Probabilidad de recomendación

8,8/10

tawk.to tiene una valoración global de 4,6 estrellas sobre 5 según las 281 opiniones de usuarios de Capterra.

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QALINA
QALINA
Corporate Financial Controller en Azerbaiyán
Usuario de Linkedin verificado
Bienes de consumo, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Tawk to for live support

5,0 hace 3 años

Comentarios: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Puntos a favor:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Puntos en contra:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

David
SDE en EE. UU.
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best live chat software and there is no upfront cost!

5,0 hace 9 meses

Comentarios: It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.

Puntos a favor:

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Puntos en contra:

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

Ryan
Founder en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Powerful and effective customer service platform

5,0 la semana pasada Nuevo

Comentarios: Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Puntos a favor:

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Puntos en contra:

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

Nitin
Nitin
Senior Graphics Designer en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Very good for someone who's just starting out

3,0 el año pasado

Comentarios: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Puntos a favor:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Puntos en contra:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Pascual
Pascual
Project Manager en Panamá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

5,0 hace 4 meses

Comentarios: Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Puntos a favor:

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Puntos en contra:

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Rhaisa
Rhaisa
Atendimento en Brasil
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Indispensável

5,0 hace 2 meses Nuevo

Puntos a favor:

Muito pratico de utilizar, fica registrado todo o histórico da conversa (podendo ser compartilhado o conteúdo te auxiliando com informações que possam ter sido perdidas), o robô faz o filtro, permitindo que você já aborde o cliente com uma resolução, além de ficar um chat em off para responder quando estiver online e permitir a avaliação e feedback do cliente sobre o atendimento prestrado.

Puntos en contra:

Talvez a ferramenta de busca do conteúdo da conversa poderia ser melhorado, pois em alguns casos, mesmo tendo o dado da busca na conversa o software não retornava com a informação.

Luke
Luke
Founder en RU
Usuario de Linkedin verificado
Diseño gráfico, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tawk is a great free web chat tool

4,0 hace 2 meses Nuevo

Comentarios: Great experience but app can be frustrating at times. Can’t complain for the free use of it and beats HubSpot and others by a big margin!

Puntos a favor:

It’s a powerful free web chat tool that makes it easy for customers to message you through your website. It’s feature rich and has an app. I like the web notifications too and email if people chat as well as the app notification.

Puntos en contra:

Logs me out of the app often and I feel the app could also be improved a bit

Ngalla
Ngalla
CEO en Camerún
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best free software for live chat

4,0 hace 3 semanas Nuevo

Puntos a favor:

It is free and very easy to use as compared to other softwares.

Puntos en contra:

Sometimes I don't receive notifications especially when I'm not monitoring it.

Eliza
Digital Marketing Specialist en Filipinas
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

100% FREE and Easy to Set up! I'm glad I found tawk.to!

5,0 hace 3 semanas Nuevo

Comentarios: If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!

Puntos a favor:

It's 100% FREE! I'm mind-blown! 🤯 Nowadays, it's rare to find an online tool or software that is completely free and does all the work you need it to do! There's always a catch. But with Tawk.to, you can rest assured that they'll never charge you for anything. You can even customize the chat appearance according to your branding. It's easy to set up, too! Another thing that I love about this software is its ability to monitor customer activity in REAL-TIME! I kid you not! 🤯 You can see which pages your visitors are on in real-time, what they are searching for within your Knowledge Base and how often they visit your website. How awesome is that?! Again, it's FREE!

Puntos en contra:

I love this tool! Everything but the backend UI. But that can be easily overlooked since you'll get the hang of it in no time.

Camille
Business Owner en Filipinas
Diseño gráfico, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The best FREE live chat app

5,0 el mes pasado Nuevo

Puntos a favor:

It's free to use and install on your site. Analytics are nice, and functions as it should. Most features are free. Only the add-ons like branding are paid.

Puntos en contra:

The ui/ux could be improved - need to be more modern looking.

Boris
Manager en Croacia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Impressive and free

5,0 hace 2 años

Comentarios: We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Puntos a favor:

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Puntos en contra:

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Antonio
Owner en Croacia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

The best free chat option to integrate with your website

5,0 hace 2 años

Comentarios: I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Puntos a favor:

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Puntos en contra:

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

George Rex
George Rex
Co-founder & CAO en Nigeria
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A Flexible Chat Option

4,0 hace 2 años

Comentarios: Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Puntos a favor:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Puntos en contra:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Bill
Bill
President en EE. UU.
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

No-cost way to increase customer satisfaction? Who wouldn't want this?

4,0 hace 12 meses

Comentarios: We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

Puntos a favor:

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Puntos en contra:

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

Umair
Manager en Pakistán
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best and Professional Live Chat Software

5,0 hace 3 años

Comentarios: My overall experience with tawk.to is really awesome because I am using this as a WordPress plugin. Because of my company website, we developed through WordPress, therefore, we have installed a tawk.to Plugin. Me and my team members are using this platform, we always chat with our coming customers using this Plugin. We are very happy because we have increased a number of customers.

Puntos a favor:

If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team.

Puntos en contra:

Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous.

Erik
Director of Technology en EE. UU.
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

add customer service chat to your website for free

5,0 hace 4 años

Puntos a favor:

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Puntos en contra:

I really can't think of any valid cons.

Usuario verificado
Sales Manager en Polonia
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

It is a great tool when you are starting your business!

4,0 hace 4 meses

Puntos a favor:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Puntos en contra:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Jamil
Jamil
Chief Accountant en Azerbaiyán
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Tawk.to for tracking solutions

4,0 hace 3 años

Comentarios: Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Puntos a favor:

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Puntos en contra:

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Ian
Business Development manager en RU
Hardware informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not only great for talking with customers but a great visual tool

5,0 hace 3 años

Comentarios: We introduced Tawk.to as a way to talk with customers who are perhaps reluctant to call or email in case they get the hard sell.
We have found it useful when dealing with customers from abroad who are perhaps not confident enough in their verbal english but happy to type it.

Puntos a favor:

1 - it's completely free 2 - It just works, really well 3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular. 4 - you can also see what country your visitors are from and what platform/browser they use 5 - lots of useful automated quick responses

Puntos en contra:

It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd. The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them. I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use

Anthony
Owner en EE. UU.
Diseño, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Almost Instant Live Chat

5,0 hace 12 meses

Puntos a favor:

I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software.

Puntos en contra:

The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module.

Rajkishore
Rajkishore
Founder en India
Usuario de Linkedin verificado
Logística y cadena de suministro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Live Chat Software With Bulk Features For Everyone

5,0 el año pasado

Comentarios: I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features.

Puntos a favor:

Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too.

Puntos en contra:

On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately.

Kamal
Technical Support en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Friendly Messaging Application

5,0 hace 3 años

Comentarios: I can easily interact with live users or visitors on my websites.

Puntos a favor:

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Puntos en contra:

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

Sourav
Sourav
Administrator en India
Usuario de Linkedin verificado
Educación superior, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Awesome and easy to install chat support system

5,0 hace 4 años

Comentarios: This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

Puntos a favor:

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Puntos en contra:

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

Usuario verificado
HR admin en Zimbabue
Usuario de Linkedin verificado
Administración gubernamental, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Live chat made easy

5,0 hace 3 años

Comentarios: Helped us chat with clients
Different time zones also enabled us to inform our online customers when we were offline.

Puntos a favor:

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Puntos en contra:

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,

Rick
Rick
Director en Argentina
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

You don't have to pay packet for live chat

4,0 hace 4 años

Puntos a favor:

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Puntos en contra:

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.