Opiniones de tawk.to

La mejor herramienta para darle importancia al Producto.

Puntos a favor:

Ha sido una aplicación muy amigable por lo que ha sido muy bien acogida por todos, muy completa en los procesos a los que se ha puesto a prueba.

Puntos en contra:

Manejamos procesos sencillos por lo que no ha sido complicado el funcionamiento de la plataforma.

Tawk to for live support

Comentarios: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Puntos a favor:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Puntos en contra:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

"Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"

Comentarios: Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs.

Puntos a favor:

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Puntos en contra:

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

Very good for someone who's just starting out

Comentarios: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Puntos a favor:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Puntos en contra:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Comentarios: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Puntos a favor:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Puntos en contra:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Wonderful Features

Puntos a favor:

very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome

Puntos en contra:

the chat notification music, that is toooooo loud

Chat support app that's not so good, not so bad!

Puntos a favor:

We can attend to numerous clients at the same time and allocate the chats to all the chat support members. We can create tickets and above all, it's free to use. They have a mobile app too and you can ensure that you never miss a chat!

Puntos en contra:

The fact that the mobile app practically needs to be logged in every day. The mobile app frequently logs you out and to maintain the session, you have to check your login every few hours/ every day/ every few days. Without any warning, the mobile app would simply log you out without you knowing it!

Best place

Comentarios: The overall experience while using this application is amazing it enhances the user experience

Puntos a favor:

The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat

Puntos en contra:

What I like least about tawk.to Sometimes it loses the connection and we need to reload it again

A fantastic free product, but does have its limitations if using with Shopify

Puntos a favor:

The fact that it's free to use and easy to install

Puntos en contra:

Not integrated too well with Shopify with many limitations.

Best Online Customer Service

Comentarios: My experience with tawk.to has been really amazing, helping me to connect to important projects.

Puntos a favor:

I love that I am able to interact with the representatives without going through a lot of stress while trying to do so.

Puntos en contra:

I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message.

Best Chat app

Puntos a favor:

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

Puntos en contra:

Improve reporting to be as detailed as possible.

Powerful and effective customer service platform

Comentarios: Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Puntos a favor:

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Puntos en contra:

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

add customer service chat to your website for free

Puntos a favor:

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Puntos en contra:

I really can't think of any valid cons.

Friendly Messaging Application

Comentarios: I can easily interact with live users or visitors on my websites.

Puntos a favor:

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Puntos en contra:

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

Awesome and easy to install chat support system

Comentarios: This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

Puntos a favor:

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Puntos en contra:

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

The Best Live Chat Assistant Application

Comentarios: Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk.

Puntos a favor:

For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use.

Puntos en contra:

I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that.

Decent Website Chat Integration

Comentarios: I implement Tawk.to on client websites. The main challenge is getting users to understand the dashboard and how it is connected to the website. Other than that it's a great app.

Puntos a favor:

It's free to install and use, as well as easy to set up. A free plugin for my content management system. Allows multiple chat agents on a single account. Highly customizable frontend interface so that chat bubbles can match website branding. The mobile app allows you to respond to website visitors quickly.

Puntos en contra:

The Tawk.to dashboard requires a separate login. In some cases, it's it would be better if it used the website content management dashboard. The Tawk.to dashboard can be challenging for new chat agents.

Review for tawk.to

Comentarios: Overall, tawk.to is an amazing Livechat support software and it has helped us retain a good number of leads via following up on them in real time when they are on our website. I would recommend the software to those who want to have great retention of the leads who visit their website.

Puntos a favor:

I came to know about this software years ago when we were having great website visitation but our sales was low. We started pondering on the best way to convert all the leads who visit our website to paying clients. Our option was to have a live chat so we can communicate with our leads and that was when we found out about tawk.to. It is an amazing Live chat support software with free version and a feature to help you know where your lead is chatting from. The software helps us to track website visitors and pages they are browsing, this let us know which page to Optimize on our website in order to increase sales. Also,the software is easy to install and it being compatible with Wordpress is a great bonus

Puntos en contra:

One of the issues I have with tawk.to is it's sophisticated backend which can be confusing to non technical people. I have to take my clients through a mini tutorial on how to install the software . Also, the mobile version hardly sends me notification.

Feature-packed and intuitive live support program

Comentarios: After trying so many different live support programs, I decided to go with Tawk.to. The free plan has so many premium features such as ticketing, triggers and shortcuts. They put deep thought into the user experience of both the live support agent and the customer, and have an amazing mobile app that goes along with their web-based app.

Puntos a favor:

My favorite feature is that I can easily take over conversations from my agents even when I am on the go with their mobile app. They have also added the support ticketing system where my agents can escalate certain customer concerns to me if they are unable to resolve them.

Puntos en contra:

Canned notifications cannot be edited via the mobile app. It will be nice to have this feature because sometimes I might need to make edits on the fly.

Free Website Integrated Plugin for Chat with Visistors

Comentarios: I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Puntos a favor:

Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Puntos en contra:

There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

The Best Chatting System For Business

Comentarios: They have a free version and also a paid version and you can add it to your desired CMS either Wordpress, Magento. Easy to setup for beginners also.

Puntos a favor:

I have been using Tawk.to for the past 3 years now. They are the first chat app system that I ever know that implement an auto-respond whenever you're not online. You add a chat to your website and let your customers talk to you live. Either on your eCommerce online store website or company website.

Puntos en contra:

With this website, you can convert your traffic to paying customers. Get a full detail of where they chatting from, the current page they are on your website and also transfer them to another support team.

Superb free web-chat tool

Comentarios: Having a web-chat is an important part of running a client facing business. Tawk.to is a simple and effective tool to allow us to do this, and it is also free!

Puntos a favor:

Tawk.to is very easy to implement on websites. The design is very pleasing to the eye, and for clients is not obtrusive - it doesn't take too much away from the flow of the website. From the user point of view, logging in and chatting is simple and everything works how you would expect it to - fantastic for a free solution. I really like how we can add names for clients and know when they return to the website and chat with us again.

Puntos en contra:

The tracking tool is confusing and doesn't really display statistics clearly. Secondly, when we have an automatic reply to a message, the chat is marked as unanswered - this sways our statistics.

Free and Easy Live Chat Platform

Comentarios: My overall experience with Tawk.to is really outstanding. I chat with the users of my website and talk with them regarding the products of my website. In this way, I have increased the number of sales in my business.

Puntos a favor:

Tawk.to is the best Live chat platform. You can integrate the setup on your website or mobile app very easily. If you are a WordPress user then you can install Tawk.to plugin. Register free, install on your website, and start chatting with the users of your website.

Puntos en contra:

Tawk.to interface is really easy to understand and use. Every feature and function is perfect. So according to me, there are no cons.

An amazingly free platform

Comentarios: I've used Tawk.to for years and years to serve customers, and never been disappointed with the software. The main thing about it is how it's completely free, and for that reason the value of the software is incredible.

Puntos a favor:

Nearly everything in tawk.to is fully free. Only pay to remove branding or for some advanced features. The interface is quite nice to work with and it's rather very easy to get set up with and use. Customer support is really friendly too!

Puntos en contra:

The user interface feels just a little bit dull, and lacks the modern interface of competing apps. I can't really complain, as the platform is free!

The Must have live chat tool for your website to improve your ROI

Comentarios: I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing.

Puntos a favor:

So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business .

Puntos en contra:

I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor.