Sobre SeamlessDesk

El sistema de ticketing en línea basado en la nube de la mesa de ayuda está diseñado para brindarte todo lo que necesitas a un precio bajo.

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Puntos a favor:

Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets.

Puntos en contra:

They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

Valoraciones de SeamlessDesk

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,8
Funciones
4,5
Relación calidad-precio
4,8

Probabilidad de recomendación

9/10

SeamlessDesk tiene una valoración global de 4.6 estrellas sobre 5 según las 30 opiniones de usuarios de Capterra.

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Jeffrey N.
Jeffrey N.
Project Manager en EE. UU.
Usuario de Linkedin verificado
Minería y metalurgia, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Service Desk software if you care about associating assets to tickets

5 el año pasado

Comentarios: They have been great to work with. They communicate very well and always have the answers when I need help.

Puntos a favor:

The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Puntos en contra:

SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

Sonja V.
Helpdesk Manager en EE. UU.
Administración gubernamental, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Product is simple enough for our users, but goes beyond a ticketing system

5 el año pasado

Comentarios: We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.

Puntos a favor:

The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Puntos en contra:

There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

Haris H.
CeO en Bosnia y Herzegovina
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Worst onvestment ever and worst customer care ever

1 hace 2 años

Comentarios: Avoid it, no u dersta dong for users, eager for money and do not care for customers

Puntos a favor:

Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Puntos en contra:

Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Respuesta de Seamless Desk

hace 2 años

Hello Haris, We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?

Don R.
Digital Strategy Professional en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Awesome Customer Service and Excellent Response Time

5 hace 11 meses

Puntos a favor:

Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration. I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours. It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

Puntos en contra:

I'm sure there are a few additional features we'll recommend along the way.

Will S.
Owner en EE. UU.
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

SeamlessDesk is a great small to medium size company help desk solution

5 el año pasado

Comentarios: We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.

Puntos a favor:

SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.

Puntos en contra:

There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.

Debra H.
Implementation Specialist en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

New to Seamless Desk

5 el año pasado

Comentarios: Our business is handling the follow up of our clients with ease because of SeamlessDesk

Puntos a favor:

The biggest feature we were looking for was a product we could use remotely. The best thing about the software we have discovered is the response of the SeamlessDesk team to our questions and suggestions. They have made us feel as if the product was made just for us.

Puntos en contra:

There are no cons with this software as far as we have seen.

Desmond H.
President en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Team 'SeamlessDesk' is a pleasant surprise -- and a real value for our $$.

5 el año pasado

Comentarios: It has been a healthy migration to SeamlessDesk. The process of (re)organizing within a new platform has allowed our team to rethink everything. This is not a software feature, -- but it has been a great experience in that regard. Although the software is handling our needs at an affordable price-point -- we've really been impressed by the staff @ SeamlessDesk. [SENSITIVE CONTENT HIDDEN] (sales dude) and [SENSITIVE CONTENT HIDDEN] (software dev) are responsive, communicative rockstars. Especially when we first joined-up -- they answered questions with patience and experiential, bigger-picture knowledge. They made several modifications for us in such a responsive fashion I don't want to leave it here in a review. It might cause freakishly-crazy expectations. Seroiusly, these guys really like what they do. You can tell.

Puntos a favor:

We were immediately impressed by the clean 'look' and smooth flow to creating, storing, sharing and tracking support issues for our clients. We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy. What is more important than that?

Puntos en contra:

Weird question. If there was something important we didn't like -- we wouldn't be using it. I do think the phone app could be a bit more empowering -- but we all use desktops anyway. We use the software for in-house helpdesk support, making no use of client-created support tickets. The software is designed to handle all-that ... but we really don't utilize that at this point. Maybe down the road -- but our clients really like voice-to-voice interaction with the support team.

Dillon S.
IT Technician en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy, simple User interface, well organized, friendly quick customer support, well ran software.

5 hace 4 años

Comentarios: A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.

Puntos a favor:

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

Puntos en contra:

Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

Jamie B.
Elementary Vice Principal en EE. UU.
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

User friendly... a true "seamless" way to submit a request.

5 hace 4 años

Comentarios: This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.

Puntos a favor:

Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

Puntos en contra:

Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Sheridan S.
Sheridan S.
Service Technician en EE. UU.
Usuario de Linkedin verificado
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great solution and great support.

5 el año pasado

Comentarios: Great customer support. We have had some ideas to modify how some of their products work, and their team has been on the ball to either help us utilize the platform better or add custom features for us. They have been great to work with and we are extremely happy with them.

Puntos a favor:

I like the simplicity of the solution. The user interface is very intuitive and easy-to-use. SeamlessDesk also has excellent customer support, and they are very responsive to requests that the team and I have made over the years. I also like their Asset Management and how they link assets to tickets. Lastly, they just released a new Project Management and reporting feature that I have not entirely used yet, but looks very powerful. I am excited to try it out and excited that they have recently been focused on added new features.

Puntos en contra:

I honestly cannot name any "Cons." It does everything that I need it to do and it does it very well.

Jonathon S.
IT Systems Architect en EE. UU.
Productos químicos, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Seamless Desk

4 el año pasado

Puntos a favor:

Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.

Puntos en contra:

Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

Brad E.
IT Specialist en EE. UU.
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Affordable Solution for any business!

4 el año pasado

Comentarios: Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.

Puntos a favor:

I love the interface and the ease of use. I've used many different helpdesk software including Zoho, Zendesk and more. Seamlessdesk definitely delivers in things being seamless. Their support is very quick and helpful. Setting rules for automatic situational replies work great. Overall very satisfied!

Puntos en contra:

The only thing I don't like, is sometimes the tickets have ? show up for characters, but they've been quick to fix this. Another is when people email to a group and everyone replies, it creates a new ticket for each reply, I would like to see them all go into the original ticket's messages.

Lou K.
I.T. Manager en EE. UU.
Bibliotecas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Seamless Desk - Ticketing Simplified for your staff and I.T. Dept

5 el año pasado

Comentarios: My experience has been great. Support is very responsive and the product does what we want it to.

Puntos a favor:

The learning curve is quite easy. This product offers what most organizations need in a ticketing management solution, without more tools than most companies need. This reduces staff time in learning to use the system.

Puntos en contra:

The ticketing rules are great because you can customize them so many ways. However, the rules can easliely overlap. It would be nice (feature update) to have the rules alert the person setting them up if they need to be adjusted before being able to enable them.

Jaden S.
Network engineer en EE. UU.
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Amazing - I've used multiple helpdesk/ticketing systems, and this one takes the cake by far.

5 hace 4 años

Comentarios: The ease and functionality this brings at the price vs other software is outstanding. Very happy customer.

Puntos a favor:

The developers are awesome. Any time I've had questions they're very quick to reply and resolve any issues or questions I've had. Easy to use. Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets. This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

Puntos en contra:

Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

Chris S.
IT Help Desk en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

This site has been a great addition to our business and the perfec solution for our help desk needs.

5 hace 4 años

Puntos a favor:

This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

Puntos en contra:

The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Respuesta de Seamless Desk

hace 4 años

Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

Alan M.
librarian en EE. UU.
Bibliotecas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great e-ticket product

4 el año pasado

Puntos a favor:

very easy to use. the update on the status are very useful.

Puntos en contra:

from an end user (not an administrator), I do not see any issues with software. works great.

Daniel W.
Senior IT Specialist en EE. UU.
Bibliotecas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Software Review

4 el año pasado

Comentarios: Overall the software does the Job.

Puntos a favor:

User Friendly GUI. Ease of use for end users.

Puntos en contra:

Settings menu, knowledge base. One standard flow through all menus.

Michael J.
Marketing en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Made my life much easier

5 hace 4 años

Comentarios: Overall made it easier to reach my customers faster to fix issues.

Puntos a favor:

Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Puntos en contra:

No phone integration, would like if I could add a module for when customers call in to integrate the software.

Drue B.
IT analyst en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

5 hace 4 años

Puntos a favor:

Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

Puntos en contra:

Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

Respuesta de Seamless Desk

hace 4 años

Awesome! Glad you like it.

Juan C.
Owner en EE. UU.
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy but powerful software. Gets the job done

5 hace 4 años

Comentarios: I used to manage all my support from emails and this made it way easier.

Puntos a favor:

I love the simplicity of it. Wasn't hard to learn and I got started quickly. The asset manager flows nicely into tickets.

Puntos en contra:

There are so many features I just have to go through them all, but overall basic settings gets the job done.

Terri D.
Registrar Assistant en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I have had such a great experience with this company and will continue to use the product. They are

5 hace 4 años

Puntos a favor:

What I like about this software is has easily accessible it is and how accurate the product is. Makes it easy to go in and put in time requests and to se your hours.

Puntos en contra:

What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

Kelly H.
Administration en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great tool and product to handle our support load

5 hace 4 años

Comentarios: Just dealing with users requests is much easier now

Puntos a favor:

SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Puntos en contra:

The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

Mona D.
Facilities Director en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

I use this software to manage our multiple facilities maintenance requirements. It works very well.

5 hace 4 años

Comentarios: Ease of scheduling and maintaining our multiple facilities in a time manner.

Puntos a favor:

The ease of use and ability acknowledge users showing what step of the process we are in at that time.

Joanna L.
Teacher en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Like how easy it is to use

4 hace 4 años

Puntos a favor:

Being able to convert my old excel spreadsheet/email support system for my parents to something that runs WAY smoother.

Puntos en contra:

Screen can be plain to look at especially after a while, but gets the job done. Also take a little while to get the hang of it, but once you learn it, it seems easy to me now.

Sean S.
Production & Media Manager en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

It does exactly what a helpdesk ticketing system should

4 hace 4 años

Puntos a favor:

It's quite easy to use... each of the features are a breeze to find and managing tickets takes very little time

Puntos en contra:

Perhaps it would be nice to have a mobile app that would notify you if a ticket was assigned, but emailing it works just fine