Opiniones de ZIWO

Sobre ZIWO

Software de centro de contacto en la nube implementado al instante. Basado en API completo. Complementos de CRM. Conecta agentes reales o virtuales.

Descubre más sobre ZIWO

Puntos a favor:

Fast creation of the account. More users we have, users are given a discounted rate.

Puntos en contra:

One in a while it's hard to transfer but overall it is simple.

Valoraciones de ZIWO

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,7
Funciones
4,6
Relación calidad-precio
4,6

Probabilidad de recomendación

9/10

ZIWO tiene una valoración global de 4,7 estrellas sobre 5 según las 54 opiniones de usuarios de Capterra.

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Filtrar opiniones (54)

Ibrahim H.
Ibrahim H.
Customer Service Agent en RU
Usuario de Linkedin verificado
Hostelería, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ziwo is making my work experience easier and funnier

5,0 hace 8 meses

Puntos a favor:

The user-friendly interface and the easy way of using it

Puntos en contra:

Extracting the call record and redesigning the layoutt

Morad J.
Head of Operations en Jordania
Automoción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

ZIWO review

4,0 hace 2 años

Comentarios: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Puntos a favor:

Having a mobile app for admins. Easy GUI. Great customer support.

Puntos en contra:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Respuesta de ASWAT Telecom & Media

hace 2 años

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Daphne gayle D.
Sales Manager en Emiratos Árabes Unidos
Fabricación de productos eléctricos/electrónicos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Contact Center Solution

3,0 hace 10 meses

Comentarios: Neutral

Puntos a favor:

Fast creation of the account. More users we have, users are given a discounted rate.

Puntos en contra:

Customer Support is not okay. Long time in responses, no answers.

Wael G.
Freelancer en Egipto
Traducción y localización, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Why ZIWO ?

5,0 hace 10 meses

Comentarios: Exceptional

Puntos a favor:

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you. - Support is 24/7. - The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments. - The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order. - Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system. - The voice quality is amazing. - The system is responding perfectly with my company’s IVR system. - The system to not receive any other calls if there is already an ongoing call. - Many features like call recording, call reports and monitoring. - I would recommend Ziwo to any business or any freelancer doing work over the phone. - Uptime is all the time technically.

Puntos en contra:

Nothing . It's the best in market much better than the rivals from my experience and testing.

Rebecca R.
Broker en Emiratos Árabes Unidos
Propiedad inmobiliaria, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Product

5,0 hace 9 meses

Comentarios: I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient. Great system

Puntos a favor:

Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc

Puntos en contra:

Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect

Mohammad F.
Delivery agent en Líbano
Muebles, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Amazing software

5,0 hace 10 meses

Comentarios: amazing experience, if i opened my own company, ill definitely use ZIWO

Puntos a favor:

easy to use, can make international calls, record calls

Puntos en contra:

nothing so far, the software is amazing, but some keyboard features could be helpful

Chris B.
Sales Manager en Emiratos Árabes Unidos
Consultoría de gestión, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great System

5,0 hace 6 meses

Comentarios: Great and easy system to use, very straight forward and helpful for all round business use

Puntos a favor:

very easy system to use for all business needs.

Puntos en contra:

No mobile phone application, would be helpful for when out of office on the road

Usuario verificado
Customer service supervisor en Emiratos Árabes Unidos
Usuario de Linkedin verificado
Ropa y moda, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amazing software

5,0 hace 2 años

Comentarios: Perfect software

Puntos a favor:

User friendly reports and customer service

Puntos en contra:

After the last update there is no issues with the software

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks you so much

Menal Z.
RB en Etiopía
Servicios para el consumidor, 201-500 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Ziwo

5,0 hace 8 meses

Comentarios: Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.

Puntos a favor:

I like Ziwo, user friendly and so easy to use.

Puntos en contra:

Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.

Amna N.
Customer Service en Emiratos Árabes Unidos
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Review

5,0 hace 10 meses

Puntos a favor:

Easy options to change status, Redialing option beside a dialed number.

Puntos en contra:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Khalid L.
Research Analyst en Emiratos Árabes Unidos
Seguros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Review

5,0 hace 2 años

Comentarios: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Puntos a favor:

Easy Integration, easy to use, agents, find it easy to use

Puntos en contra:

It was a smooth Integration, didnt face any issue

Respuesta de ASWAT Telecom & Media

el año pasado

Thanks khalid for your kind words

Adua B.
Customer support specialist en Nigeria
Transporte/transporte en camión/ferrocarril, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ZIWO is great and recommendable

5,0 hace 11 meses

Puntos a favor:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Puntos en contra:

They need to include the smoke break and short break features

Hafsa B.
customer service advisor en Emiratos Árabes Unidos
Banca, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My feedback for using ZIWO

5,0 el año pasado

Comentarios: ZIWO been a great help, since my profession is to connect with people all over the world, I never faced any disconnection or networking errors while dialing internationally.

Puntos a favor:

I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.

Puntos en contra:

I think ZIWO should have a feature where we can select which country we can dial on, without the country code.

Munyaradzi S.
Shift Lead - Customer Care en Emiratos Árabes Unidos
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ZIWO

5,0 hace 2 años

Comentarios: we are able to assist our customers effectively and in a timely manner.

Puntos a favor:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Puntos en contra:

nothing at the moment, the software is easy to use.

Respuesta de ASWAT Telecom & Media

hace 2 años

Thank you so much for your kind words !

Janine O.
Client Services Manager en Emiratos Árabes Unidos
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

online calling feature for your needs! work from home and all you name it!

4,0 hace 2 años

Comentarios: the online calling has been helpful for us to cater with our agents in order to cover all calls that is being received on our side, there is no need to get a separate line for each agent, just one line to support it. all in all, we enjoyed the service, the customer service and the team assistance on us has been superb!

Puntos a favor:

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

Puntos en contra:

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks Janine. Appreciate it

Yazan A.
IT Business Analyst en Emiratos Árabes Unidos
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Requires little enhancements

4,0 hace 2 años

Comentarios: Support has to be enhanced more

Puntos a favor:

Easy to maintain and to administrate. in general the quality is very good.

Puntos en contra:

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Respuesta de ASWAT Telecom & Media

hace 2 años

Thank You Yazan !

Ahlam S.
Customer Service Representative en Arabia Saudí
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I recommended this software

5,0 hace 2 años

Puntos a favor:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Puntos en contra:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Respuesta de ASWAT Telecom & Media

hace 2 años

Thank you so much Ahlam!

Vrushabh C.
Customer en Emiratos Árabes Unidos
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product

4,0 hace 2 años

Puntos a favor:

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Puntos en contra:

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks Vrushabh. Appreciate it

Hyder R.
Insurance advisor en Emiratos Árabes Unidos
Seguros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Cold calling agent

4,0 hace 2 años

Comentarios: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Puntos a favor:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Puntos en contra:

I am addicted to it, this will just doesn't hang any of the time.

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks a lot Hyder

Sunil J.
Senior Residential Consultant en Emiratos Árabes Unidos
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

User friendly

5,0 hace 2 años

Puntos a favor:

I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

Puntos en contra:

There is nothing which I don't like about Ziwo.

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks Sunil from Team Ziwo !

Alaa W.
OM/CS manager en Arabia Saudí
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Providing excellent CS

5,0 hace 2 años

Puntos a favor:

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Puntos en contra:

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks Alaa

Rayan N.
CS expert en Singapur
Servicios para el consumidor, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Ziwo app

5,0 hace 2 años

Puntos a favor:

easy to use ,followed by the administrators to keep it improved

Puntos en contra:

nothing , I wish if I can use it in personal calls as well if it can be used to dial numbers all over the world not only inside UAE

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks Rayan. Appreciate your kind words

Usuario verificado
Customer service representative en Irlanda
Usuario de Linkedin verificado
Consultoría de gestión, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Calls time

4,0 hace 11 meses

Comentarios: Excellent

Puntos a favor:

Modern and easy to use. Anyone can take benefits form it.

Puntos en contra:

It should have captures in different languages.

Clayton F.
Customer Service Agent en Emiratos Árabes Unidos
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good features

5,0 hace 2 años

Comentarios: Great.

Puntos a favor:

Easy to use. Voice is clear and crisp. Very User friendly.

Puntos en contra:

Sometimes it echoes and there is a time gap.

Respuesta de ASWAT Telecom & Media

hace 2 años

That is great ! Thank you

Bhavesh K.
insurance advisor en Emiratos Árabes Unidos
Seguros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

easy to use , simple and efficient

4,0 hace 2 años

Puntos a favor:

This software is so good , efficient and simple to use .

Puntos en contra:

not really . all is alright with this software

Respuesta de ASWAT Telecom & Media

hace 2 años

Thanks a lot Bhavesh. Appreciate it!