Opiniones de JumpCloud Directory Platform

Sobre JumpCloud Directory Platform

JumpCloud Directory-as-a-Service gestiona y conecta de forma segura a tus usuarios con sus sistemas, aplicaciones, archivos y redes.

Descubre más sobre JumpCloud Directory Platform

Puntos a favor:

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource.

Puntos en contra:

MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information.

Valoraciones de JumpCloud Directory Platform

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,5
Funcionalidades
4,5
Relación calidad-precio
4,5

Probabilidad de recomendación

8,7/10

JumpCloud Directory Platform tiene una valoración global de 4,7 estrellas sobre 5 según las 202 opiniones de usuarios de Capterra.

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Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Buena alternativa basad en la nube

5,0 hace 3 meses

Puntos a favor:

Muy fácil de implementar y coste muy asequible.

Puntos en contra:

De momento sin problemas. El servicio técnico excelente

Diana
Diana
Owner en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great LDAP solutions for small businesses

5,0 hace 4 años

Comentarios: Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Puntos a favor:

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Puntos en contra:

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 5.001-10.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Holistic And Neutral Solution For IAM And Device Management

5,0 hace 2 años

Comentarios: JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Puntos a favor:

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Puntos en contra:

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Santhosh
SOC Analyst en India
Seguridad e investigaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent tool for the Directory and MDM

4,0 hace 2 meses Nuevo

Comentarios: Overall, MDM Automate Device Enrollment, robust authentication features, and directory interfaces work together to produce a great product for an organization's software management requirements. Using these services, businesses may increase productivity, significantly reduce errors, and improve device security.

Puntos a favor:

-Duo Security, which adds an extra layer of security to the login process with multi-factor authentication (MFA).-WebAuthn is another authentication method that uses public key cryptography to verify users' identities.-TOTP is a type of two-factor authentication (2FA) that uses a time-based code that changes every 30 seconds to authenticate users.- MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access, making it simple to manage user access and permissions. These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment is a fantastic tool for managing software within a company. Administrators can remotely deploy and manage software updates, Also it provides insights into device usage, enhanced.

Puntos en contra:

- the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a routine basis raises the risk of error. A user, for example, may select the inaccurate machine or screw up to select a device, resulting in incomplete updates or installations. As a result, devices may become vulnerable to security threats or stop working correctly.

Danny
Technical Team Lead and Systems Administrator en RU
Diseño, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Works well until it doesn't, then it'll take a long time to get right.

3,0 hace 2 años

Puntos a favor:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Puntos en contra:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Stefanos
Customer Service Manager en Grecia
Comercio minorista, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

JumpCloud Directory Platform: A Comprehensive User Management Solution

5,0 hace 3 meses

Comentarios: Overall, JumpCloud Directory Platform is a great user management solution for businesses of all sizes. The platform is easy to use and provides a wealth of features that make it a great choice for businesses of all sizes. The interface can be a bit clunky at times, but the additional features more than make up for it.

Puntos a favor:

JumpCloud Directory Platform provides an easy-to-use and comprehensive user management solution for businesses of all sizes. The platform allows for quick setup and management of user accounts, as well as convenient access to a number of third-party applications. The intuitive dashboard makes it easy to manage user profiles, access control, and other important settings. The platform also provides a wealth of additional features that make it a great choice for businesses of all sizes.

Puntos en contra:

While the platform is great for managing user accounts and providing access to third-party applications, the interface can be somewhat clunky at times. The dashboard can be difficult to navigate, and the search functionality is not as robust as it could be. Additionally, some of the more advanced features can be difficult for non-technical users to understand.

Idan
Idan
Director of Cyber Security en Israel
Usuario de Linkedin verificado
Servicios para instalaciones, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

JumpCloud enables remote Workforce

5,0 el año pasado

Comentarios: The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Puntos a favor:

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Puntos en contra:

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

Ella
Ella
Desktop Engineer en EE. UU.
Usuario de Linkedin verificado
Internet, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A management platform with incredible features – and some downfalls

4,0 hace 2 años

Comentarios: JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Puntos a favor:

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Puntos en contra:

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Ahron
Ahron
Systems Engineer en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Jumpcloud as our primary directory

5,0 hace 2 años

Comentarios: Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Puntos a favor:

broad support for many platforms as well as many login languages and operating systems

Puntos en contra:

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

David
David
Partner en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great AD alternative

5,0 hace 4 años

Comentarios: With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Puntos a favor:

Easy to manage web interface with clear categories and policies.

Puntos en contra:

Client installation on PCs was more complex than I would have liked.

Marek
CEO en Polonia
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

JumpCloud Directory Platform Review

5,0 hace 3 semanas Nuevo

Comentarios: Overall, I had a positive experience with JumpCloud Directory Platform. The platform provided me with the tools I needed to manage user access and permissions across my organization's various devices and platforms. The customer support team was also very helpful and responsive whenever I had any questions or issues. While there were some minor drawbacks, I would definitely recommend JumpCloud to other organizations looking for a directory platform solution.

Puntos a favor:

I really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise. The ability to manage user access and permissions across multiple devices and platforms was also a huge plus.

Puntos en contra:

The pricing was a bit higher than I expected, especially for the more advanced features. I also encountered some minor issues with the user interface and had trouble finding certain settings and options at times.

Carl
Head of IT en Suiza
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Excellent Solution for User and Device Management, Directory and Security

4,0 hace 3 años

Comentarios: We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.

Puntos a favor:

Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.

Puntos en contra:

It would be great to have even more MDM functionality, especially for Mac and mobile devices.

Steve
IT Manager en EE. UU.
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

JumpCloud is a solid solution for cloud directory.

4,0 hace 2 años

Comentarios: Really like that they constantly improve the service and have great customer service as well.

Puntos a favor:

The policy and directory features stand out. You can easily add a machine and take it away when necessary.

Puntos en contra:

There is some functionality that I sometimes spend a lot of time to get working properly.

ADam
Director of IT en EE. UU.
Producción audiovisual, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Avoiding the mistakes of others...

4,0 hace 3 años

Comentarios: I watched our sister company who was all Mac-based turn to the dark-side and try to take on PC client machines along with active directory...it's been a slow churn for them. No unified passwords, a home built radius server held together by a band-aid and Mac clients that see no benefit and 2 AD servers that no one truly understands...it's like some mystical dark art. We on the other hand, spun up 10 free users on Jumpcloud and never looked back, we have Linux/Mac and PC machines...as well as virtual machines all running Jumpcloud. We have Single Sign On between VPN, Wifi, NAS, System Accounts, Email... and it's all controlled from the cloud. They will never admit their mistake and come over to Jumpcloud, but I did learn by watching their slow, fragmented process for user/device management. Glad I went with JC!

Puntos a favor:

I love that this DaaS product "just works" right out of the box. There is plenty of good documentation to read if you are cautious like me. I found that many features just worked and were intuitive to implement. We went from a small company that was ravaged by "password fatigue" - we separate passwords for everything with no central password app. It was a nightmare. After deploying Jumpcloud, we were able to make use of many of the features hidden in our networking gear. Within a month, we had unique (per user) credentials to get into everything. VPN, Wifi, NAS, System Accounts, Email...SSO. The password complexity is adjustable and can rotate. 2FA is simple to deploy and is icing on the cake. All of this in a Mac, Linux and PC environment....you really can't ask Active Directory to do that.

Puntos en contra:

While the support for features and processes pertaining to Jumpcloud are documented well. At times the instructions can seem vague and maybe presume too much. However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site. Nonetheless, I'll give them a C+ for walking through a couple nerve-racking installs the first time through.

Usuario verificado
Usuario de Linkedin verificado
Seguros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The next step in efficient IT. The Biggest change that no one will notice

4,0 hace 3 años

Comentarios: Really easy to roll out and implement. Weather you want go totally cloud with someone like Microsoft or Google, or you want to do all in-house or you want Hybrid, JumpClouds got you covered.
Migrating AD accounts and the Domain joined machines they were on was done in one simple swoop, using ProfWizz and the Jumpcloud agent, the transition was seamless (and almost effortless) and the enrolment seemed almost too good to be true. But, once you get used to using JumplCloud, the alternative is less appealing. Like stepping out of a Bentley, and going into a city bus. They will both get you there, but only one does it with flair, elegance and style.

Puntos a favor:

Jumpcloud is the chameleon that becomes one with any setup you throw it into. Faster, easier and more accurate(because there is less human interaction to make those mistakes) as well as being as secure as you need it to be. With SAML 2.0, SSO and and MFA, you would be hard pressed to find an alternative so rich in features and option AND in the same pricerange as JumpCloud. Managing users and machines over the internet as if they were on the domain. Adding/removing users, deploying scripts and software. User Account Management has made the need for VPNs and other fafferies totally redundant. Jumplouds agent will do all the lifting. You just tell it what you need. Once the user or machine checks in, the instruction is automatically actioned. In one word: Brilliant!

Puntos en contra:

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud. The alerting was also in need of review. Specifically, when a users account gets locked out, the process to get it unlocked could do with a tidy up.

Ratko
ITM en Serbia
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Freedom of choice, movemant, security, breaking AD chains - all with JC

5,0 hace 3 años

Comentarios: If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Puntos a favor:

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Puntos en contra:

Reliability of RADIUS service, addition of remote control.

Muhammad
Muhammad
IT Manager en India
Usuario de Linkedin verificado
Hostelería, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great MDM for WFH startups

5,0 hace 2 años

Puntos a favor:

Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.

Puntos en contra:

Some UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits. Admin/Sudo permission can include a scheduler or timer to auto disable.

Marco
CSO en Portugal
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The truth cloud directory as a service platform

4,0 hace 2 años

Puntos a favor:

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway.

Puntos en contra:

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Michael
Solutions Architect en EE. UU.
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

One of a kind cloud product

5,0 hace 4 años

Comentarios: Solution to meet the requirement by having his/her own unique user account, therefore, no accounts are being shared.

Puntos a favor:

As a replacement for an onsite server, JumpCloud leads the pack because they support companies that are very small with high growth potential, to take advantage of the software for free with limitations of number of users/computers. This allows the company using it, to grow and as it does, gives me an easy decision to subscribe to the service, without reinventing a solution. Another PRO is that is actually releases updates that have a beneficial use; JumpCloud has never stopped adding new or improved features. I have to research software to make recommendations that are best for the client and business. They choose JumpCloud.

Puntos en contra:

As it relates to Directory-as-a-Service features, are policies for user/computer functionality. Such as standard policy to lock the computers after 15 minutes. It incorporates basic policies to apply to the machine or user, but not any near the amount Local Group Policy offers.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

5,0 hace 5 años

Comentarios: Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Puntos a favor:

Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Puntos en contra:

not much to add here, it does what its supposed to do.

Justin
DevOps Engineer en EE. UU.
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Pricey, gets the job done, but not Active Directory

5,0 hace 2 años

Comentarios: In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help you with that. However, it has advantages in the sheer scope of what it includes that, I believe, put it over the top. Give it a look, and don't let Microsoft's legacy platform control what everyone standardizes on.

Puntos a favor:

JumpCloud is perhaps the most serious alternative on the market today to Active Directory. In addition to providing a directory service, it includes MDM, RADIUS, and plenty of other technologies that Active Directory does. I love having access to everything in one place with nothing to maintain.

Puntos en contra:

It isn't Active Directory. JumpCloud is a great alternative to Active Directory, but when you're dealing with tools that are built specifically for Active Directory, you're still out of luck.

Felix
Senior Systems Engineer en Singapur
Transporte/transporte en camión/ferrocarril, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best cloud based directory service

5,0 hace 3 años

Puntos a favor:

Constantly improving feature sets.. new policies and functions being developed constantly Friendly interface for sysadmins. RESTApi enabled backend.

Puntos en contra:

Logging to external syslog from admin gui is not present. Older features don't have reporting enabled where new features all have logging in mind when building Often falling back to REST API to perform tasks which not available on admin gui.

Joshua
Chief Technology Officer en Filipinas
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A great alternative if not replacement to Active Directory

5,0 hace 2 años

Puntos a favor:

The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management

Puntos en contra:

At the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication

Ryan
IT Representative en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Sportsdigita | JumpCloud Review

5,0 hace 2 años

Puntos a favor:

The UI is very clean aesthetically and easy to navigate. This makes identity management a whole lot easier.

Puntos en contra:

Zero-touch deployment is not super simple to set up. I may need to contact support for assistance.

Robert
IT Director en EE. UU.
Arquitectura y planificación, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Microsoft AD Replacement in a Covid Environment

4,0 hace 2 años

Comentarios: JumpCloud allowed us to transform our outdated Microsoft AD platform into one that was exceptionally functional in our highly distributed, covid-disrupted. It also allowed us to manage and keep track of all our workstations and users, manage them in ways we never before could.

Puntos a favor:

Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost.

Puntos en contra:

Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud.