Opiniones de JumpCloud Directory Platform

Buena alternativa basad en la nube

Puntos a favor:

Muy fácil de implementar y coste muy asequible.

Puntos en contra:

De momento sin problemas. El servicio técnico excelente

Great LDAP solutions for small businesses

Comentarios: Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Puntos a favor:

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Puntos en contra:

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Holistic And Neutral Solution For IAM And Device Management

Comentarios: JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Puntos a favor:

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Puntos en contra:

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Works well until it doesn't, then it'll take a long time to get right.

Puntos a favor:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Puntos en contra:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Everything I Need, Without the Aggravation of AD

Comentarios: I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Puntos a favor:

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Puntos en contra:

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

JumpCloud enables remote Workforce

Comentarios: The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Puntos a favor:

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Puntos en contra:

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

A management platform with incredible features – and some downfalls

Comentarios: JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Puntos a favor:

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Puntos en contra:

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Jumpcloud as our primary directory

Comentarios: Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Puntos a favor:

broad support for many platforms as well as many login languages and operating systems

Puntos en contra:

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

JumpCloud Directory Platform - Windows, MacOS, Linux

Puntos a favor:

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Puntos en contra:

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Great AD alternative

Comentarios: With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Puntos a favor:

Easy to manage web interface with clear categories and policies.

Puntos en contra:

Client installation on PCs was more complex than I would have liked.

Jumpcloud directory

Puntos a favor:

Ease of use such as managing devices, locating the keys.

Puntos en contra:

Offline device support is lacking some functionalities - such as locking an offline device.

It's your directory service, in the clouds. Free yourself from AD.

Comentarios: Faults aside, I love JumpCloud.
I'd never go back to AD.
Multi-platform endpoint management is huge.
Apple MDM is the answer to our Mac admin needs.
VPP and software deployment is getting there. This is an Apple-created issue as much as anything and JumpCloud is working to provide a best-in-class solution. There not there yet, but getting there.
The pricing situation, breaking things out into feature-gated buckets is, annoying to say the least.
I get it, they have to show growth. They'll likely IPO in the near future.
They just raised a ton of cash and should see accelerated feature growth.
I can't think of a single thing I'd replace it with. If I had to go back to AD... well, let's say the kindest thing I can say about AD is not very kind at all.
Things like MDM policies are lacking in terms of their canned, out-of-the-box selection. That makes sense, to a point. Yes, you can create your own policies as you likely did w/ any other MDM, but solutions such as Meraki and JAMF, while... different, offer a ton of options for pre-defined policies that you just need to fill in.
Wifi for example. Re-writing my own policies when JumpCloud's RADIUS certs expire - forget it. This should be a template in their console. Fill in your SSID and JumpCloud auto-generates a policy, signs it, and pushes it. I shouldn't have to maintain tons of policies.

Puntos a favor:

It's cloudy, SaaSy, and requires no on-prem or self-managed hardware to maintain.

Puntos en contra:

Feature rollout is random. Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten. What's important to me and my company's use-case isn't always going to match up with what matters to JumpCloud. That being said, certain features are a long time in the offing.

Excellent tool for the Directory and MDM

Comentarios: Overall, MDM Automate Device Enrollment, robust authentication features, and directory interfaces work together to produce a great product for an organization's software management requirements. Using these services, businesses may increase productivity, significantly reduce errors, and improve device security.

Puntos a favor:

-Duo Security, which adds an extra layer of security to the login process with multi-factor authentication (MFA).-WebAuthn is another authentication method that uses public key cryptography to verify users' identities.-TOTP is a type of two-factor authentication (2FA) that uses a time-based code that changes every 30 seconds to authenticate users.- MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access, making it simple to manage user access and permissions. These integrations also make it simple to add or remove users from the system and provision new devices.- MDM Automate Device Enrollment is a fantastic tool for managing software within a company. Administrators can remotely deploy and manage software updates, Also it provides insights into device usage, enhanced.

Puntos en contra:

- the potential of inefficiency and errors induced by having to push the command each time a selection is made-Pushing the command on a routine basis raises the risk of error. A user, for example, may select the inaccurate machine or screw up to select a device, resulting in incomplete updates or installations. As a result, devices may become vulnerable to security threats or stop working correctly.

Solid way to manage users

Comentarios: I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used. It jump make all this easier.

Puntos a favor:

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in. If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage. They keep adding features as well, like recently added management of Bitlocker.

Puntos en contra:

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Freedom of choice, movemant, security, breaking AD chains - all with JC

Comentarios: If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Puntos a favor:

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Puntos en contra:

Reliability of RADIUS service, addition of remote control.

JumpCloud is great!

Comentarios: It's been great to manage our users' permission levels on their laptops. Easy for admins to manage.

Puntos a favor:

JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.

Puntos en contra:

I would like for the software to allow SSO to be fluid. If you connect Google Workspace with JumpCloud, then JumpCloud has to be the source of truth. It would be nice if it were up to the admins to decide what is the source of truth. I'd still remain using JumpCloud solely for the FileVault feature if it allowed Google to be the source of truth. Would make our setup so much easier.

Overall Jumpcloud experience as user and admin

Comentarios: It is a great tool overall and would recommend it often. I have already to 2 other pals in the IT industry. I think in terms of initial use it, I am not sure of how using and getting useed to it is, but I think with the power it comes with, I feel it MIGHT be overwhelming

Puntos a favor:

i like the control it has for configuring usage, compliance and security. I have mostly worked with SSO apps and some user grouping setup and have found great benefit. I also love the fact that it has a intuitive UI.

Puntos en contra:

I think one issue another admin had was compatibility and roll out to 'take over' laptops, PCs and servers with the agent. My issues I think are the fact that sometimes the SSO apps dont work cleanly - ie. logs us out soon, etc. Another thing I think is the performance of the platform at times is a little slow.

JumpCloud allows you to easily set up directory access for remote users

Comentarios: JumpCloud made a usually complicated process simple. That makes it easy to recommend.

Puntos a favor:

We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes.

Puntos en contra:

Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS.

Full of Features

Puntos a favor:

I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network.

Puntos en contra:

I wish 2 things were different: 1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support. 2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own.

Very nice service

Comentarios: I use Jumpcloud from many years now, and I love it. A new deployment is simple and take only some minutes to be available. Management is also easy and not time consumming.

Puntos a favor:

I work with many small companies,, and Jumpcloud is used to deploy central authentication service, without an AD or LDAP to deploy. A very good service to centralize assets, users and link then. I love the cross platform agent, mainly used with workstation on my side

Puntos en contra:

Nothing for my usage, I don't use all available services but my needs are supported

All in one solutions for small to enterprise businesses

Puntos a favor:

MFA, SSO, RADIUS and System/User management

Puntos en contra:

Need more analytics and mass user updates

Best cloud based directory service

Puntos a favor:

Constantly improving feature sets.. new policies and functions being developed constantly Friendly interface for sysadmins. RESTApi enabled backend.

Puntos en contra:

Logging to external syslog from admin gui is not present. Older features don't have reporting enabled where new features all have logging in mind when building Often falling back to REST API to perform tasks which not available on admin gui.

Jumpcloud simplifies SSO

Comentarios: We are simplifying our onboarding process to have minimal passwords and provide one dashboard for both MDM and user management.

Puntos a favor:

We like the ease of use for deployment and managing users in one place. We like the ability to add apps easily to single sign on

Puntos en contra:

MDM for IOS/Android is Missing the mark. Jumpcloud is also missing several "one click" options to enable single sign on for some apps like Meraki etc.. I would expect a of an API solution for things like Meraki. The MDM options overall are lacking as in I am not able to push WIFI config via MDM which I consider a basic task.

JumpCloud as windows MDM

Puntos a favor:

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Puntos en contra:

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

A great alternative if not replacement to Active Directory

Puntos a favor:

The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management

Puntos en contra:

At the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication