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Sobre Nextiva CRM
Nextiva Service CRM es un software multicanal de asistencia al cliente que permite a los agentes gestionar todas las interacciones del cliente en un solo lugar.
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Filtrar opiniones (6)
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Filtrar opiniones (6)
Low Cost call center CRM
Puntos a favor:
Works with the Nextiva call center app and is a good add-on to track customer service requests.
Puntos en contra:
The UI needs a refresh and needs to be more customizable like Salesforce
Respuesta de Nextiva
hace 2 años
Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at reviews@nextiva.com with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!
I enjoy using Nextiva VoIP.
Comentarios: Thank you.
Puntos a favor:
It is cost effective and overall pretty simple to use. We can track information online and receive email updates.
Puntos en contra:
It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.
Great experience
Comentarios: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.
Puntos a favor:
Answered all questions, great price for service, great, great support
Nextiva Phone Service Review
Puntos a favor:
Great customer service, and good value for a phone system.
Puntos en contra:
There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.
Awesome! The best experience.
Puntos a favor:
AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.
Nextiva
Comentarios: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par
Puntos a favor:
Very reliable and good choice quality
Puntos en contra:
Complex and poor customer experience
