Opiniones de Castel Call Center

Por Castel Communications

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Valoraciones medias

  • General
    5/5
  • Facilidad de uso
    4/5
  • Atención al cliente
    5/5

Sobre Castel Call Center

Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.

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Mostrando 1 opinión

Jason R.
Contact Center Operations Manager
Banca, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/5/2018

"My firm uses Castel's speech analytics capabilities to improve call center agent training."

Comentarios: Huge benefits in call center compliance and agent training.

Puntos a favor: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.

Contras: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.

Respuesta de proveedores

por Castel Communications el 26/6/2018

Jason - You did a great job getting your keyword dictionary up to speed! We continue to see your speech analytics accuracy and the performance of your call center team increase by orders of magnitude. We look forward to a long a fruitful contact center partnership.

  • Fuente de la reseña 
  • Publicado el 25/5/2018