Opiniones de Nextiva

Supervisa las llamadas

Puntos a favor:

Tiene muchas ventajas que se pueden aprovechar en cualquier empresa como es la comunicaciones unificada, se justan fácilmente la capacidad y los servicios según sus necesidades cambiantes. Puedes agregar o eliminar usuarios, ajustar las funciones y ampliar la infraestructura sin tener que preocuparte por costosas inversiones en hardware o cambios complicados en la configuración. También puedes acceder a las nubes desde cualquier lugar y cualquier momento.Una de las cosas que este software lo hace interesante es que utilizan tecnologías de cifrado, redundancia de datos y servidores seguros para proteger la información confidencial y garantizar el funcionamiento continuo del servicio.

Puntos en contra:

Debes si o si depender del Internet.. ya que la información está en una nube; se necesita un ancho de banda adecuado para un mejor funcionamiento. También requieres una capacitación para poder usar su interfaz y el costo de los planes los veo muy elevado.

Hace todo mas facil

Puntos a favor:

Permite que las transiciones sean mucho mas faciles y efectivas de realizar.

Puntos en contra:

Lo unico es la falta de capacidad para incorporarce o integrarce con otras herramientas.

Nextivia Opinion

Comentarios: Buena experiencia general

Puntos a favor:

Lo que más me gusta de Nextivia es que ofrece una solución integrada y fácil de usar que permite gestionar todas las conversaciones y el compromiso con los clientes y los equipos en un solo lugar. Nextivia combina las comunicaciones con herramientas de productividad, experiencia del cliente, análisis, inteligencia artificial y automatización

Puntos en contra:

Lo que menos me gusta de Nextivia es que no es un servicio gratuito. Hay que pagar una tarifa mensual o anual para acceder a sus funciones y beneficios . También me gustaría que Nextivia tuviera más opciones de personalización y compatibilidad con otros sistemas y aplicaciones.

Nextiva delivered for our business

Puntos a favor:

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Puntos en contra:

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

A Custom Solution

Comentarios: Nextiva gives us a dependable point of contact with our customers. They were even able to port our existing toll-free number so the switchover was invisible to clients.

Puntos a favor:

I like that Nextiva tailored their plan to our needs with regards to number of seats and international calling especially. I also like the service also includes a softphone, so that I don't have to use a separate app like I've had to in the past with other services.

Puntos en contra:

Everything has been very smooth so far. I don't have any real complaints.

absolutely not. only was with them for three days.

Puntos a favor:

It was easy to sign on. That's completely it.

Puntos en contra:

A COMPLETE waste of time. There were several issues within the first hour of signing on. There was several emails back and forth with no progress. They assigned the wrong number, then wouldn't allow myself to be the admin though I was the only user and then, when not wanting to address the issues, they wanted me to go through an entire credit process, which was not noted on the sales call. Wasted three days of my time. They hung up on me twice when working on the refund and then I had to push for a full refund. No benefits.

Great service and very compettitive pricing

Comentarios: I have had Nextiva for over 10 years and the service has always worked great for my Insurance Business.

Puntos a favor:

I like the mobile app and the ease of use of the service

Puntos en contra:

I feel like they could improve their call wait times for customer service.

It's expensive, but they have really good customer service.

Comentarios: It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want.

Puntos a favor:

It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments.

Puntos en contra:

There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting.

Reliability is a cornerstone of Nextiva's service.

Comentarios: What truly sets Nextiva apart is its unwavering dedication to call quality. Crystal-clear voice connections and a near absence of dropped calls have become the norm. This consistency is vital for maintaining a professional image and forging strong client relationships.

Puntos a favor:

Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located.

Puntos en contra:

I have had very little issues with Nextiva.

Efficient Telephone System

Puntos a favor:

-Clarity of calls is exceptional.-Ease of use to manage calls like transferring and call forwarding

Puntos en contra:

Since its VOIP, if our Internet is down, it will be down as well and cannot be used.

Nextiva has improved our services!

Comentarios: Overall, I love Nextiva, and I really can't complain. Nextiva has improved our communications at work.

Puntos a favor:

I love how we only need one phone number. The app is amazing and you can answer phones even if you are not at your desk. It also improved invoices. Before we needed so many service providers to cover all our 80 offices, and now we only need Nextiva.

Puntos en contra:

While Nextiva generally provides good call quality, sometimes in certain geographic locations or with specific internet connections, I have experienced call quality issues, such as dropped calls or audio problems, but I believe that is something that also happens to other services.

Very stable, high quality, software and systems!

Comentarios: Phone systems are critical for our company. The majority of calls we get are for high level, urgent support issues where time is of the essence (lucky for us, we don't get many calls because our products are very reliable). Audio quality has to be high and the phone software has to be stable. Nextiva excels in both areas.

Puntos a favor:

Nextiva works. That is the biggest pro there is. The software has been very stable and highly reliable. For something as critical as phone systems, that is the most important item and Nextiva hits the mark.

Puntos en contra:

From a feature set, reliability and audio quality, Nextiva has it more than covered. The only thing that I would adjust is the size of the desktop app. The app seems to be optimized for full screen display. It isn't hard to resize the app but if it was optimized for a smaller footprint on the screen it would be a nice enhancement.

Nextiva makes Business Easy

Comentarios: Overall good experience

Puntos a favor:

Customer Service is very friendly and reliable. Always follows up.

Puntos en contra:

Nextiva App reliability is not that good.

Trying to leave Nextiva was a nightmare

Comentarios: I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Puntos a favor:

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Puntos en contra:

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.

VOIP Solution with faxing, texting, and mobile/computer apps

Comentarios: Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings.

Puntos a favor:

Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties.

Puntos en contra:

We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had.

Tricked by Nextiva

Comentarios: I liked Nextiva in the beginning, everything was user friendly, after about a year it started changing. They would only sell me their brand phones and they set my account to a long term and set it to autorenew. The service was unexceptable and when trying to leave the company they wanted $3000. I feel like their business plan is to lock customers into a plan with a high early termination fee and this is how they will retain business. People need to know what their getting into with Nextiva.

Puntos a favor:

The dashboard was user friendly and easy to use.

Puntos en contra:

We had a lot of problems with dropped calls. The Nextiva Anywhere app system just failed completely, we couldn't use it. The technical support was impossible to get on the phone and not helpful when they did get on the phone. When I tried to close my account they wanted to charge me $3000, they claimed that I auto renewed a 36 months agreement, I didn't set this account to auto renew.

Stay Away from Nextiva - Deceptive practices

Comentarios: Interface is okay, there are better products our there for less money and a better interface. Be aware that if you leave they will do nasty things like lose your ported phone number, shut down your account even though you paid through the month. Their support team is unable to be reached and they make it very difficult. Overall for two years they were okay, then when we went to go to Aicall they absolutely showed up as a company without integrity.

Puntos a favor:

We moved as it seemed like thay had a decent interface but the reporting and other features as described ended up being dissappointing.

Puntos en contra:

It's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.

Making a tough transition easy

Comentarios: In general, the business has been really happy with the Nextiva system, the final costs, timing and functionality all fit what we asked for upfront. As an older business, we know that this is a rare result and we appreciate that Nextiva was able to honor our requirements and make sure the solution was exactly as we needed it. Technology today is extremely more complex than when our business was founded and there is often a lack of respect for the simplicity, and often antiquated nature of how we did things (and sometimes still do) with Nextiva we felt that our contacts were able to meet us where we were and ensure that we got what we needed without all the time and energy spent on talking about ideals and how it “should be” we don’t have that luxury and as a profitable business we don’t need to and are unable to work in the same way as younger more dynamic organizations. We still have to service our customers and keep things stable and maintain high quality service. Nextiva was instrumental at improving where we needed to focus, and they did it without interrupting our core business. Our customers will gain from these investments and our business is better set up for continued growth and prosperity in 2019.

Puntos a favor:

Nextiva have really made a hard transition much easier. Our systems were way out of date and we needed a high level review and rebuild of our existing coms set up. Not a small feat. The system we had been working with had not been updated for about ten years, at least, and the result was a Frankenstein. We had integrated various tools to drag out the lifespan of the existing system. The Nextiva team were able to come in and assess the situation as well as build a solution that covered all our needs. We were involved in the process and the result was an ideal case, something that we thought wouldn’t be possible given timing and budgetary constraints. Nextiva really came to the table with a complete and fitting solution. I can’t say how they do it but their team are really well versed in the technology. They understand the issues with making a transition and they’re obviously experienced they are able to foresee and offset issues before they come up. They are a full stack solution. I can’t recommend them highly enough. Another benefit of Nextiva is they have developed tools that are super easy to learn. This is big for us as we have to invest a lot of time and energy into training our staff on new software and technology. . When tools are easy to learn and use as a first timer, it saves us a lot of money. We found the team were able to jump into the system, get online and get to work without any interruption at all.

Puntos en contra:

The only con I can really think of is the lack of ability to integrate with some of our older systems. We had some tools we wanted to keep that we had updated only a couple of years ago. Unfortunately, due to their limitations we were unable to keep them as a part of our set up. It’s unfortunate as they were expensive and supposed to last for a long time. Plus, training and implementing new tools takes a huge effort so where we didn’t think we needed to we would have preferred to keep things the same. However, I think it’s a tough call because in our case there was the fundamental VoIP service that needed to be switched out and then all the services that connected onto that had to work too. In some cases, Nextiva was able to integrate but in others we had to launch another solution. I don’t think they were unreasonable; it was just a natural downside of large upgrade.

My experience with Nextiva

Comentarios: In the past two years, my experience with Nextiva as my phone system has been consistently outstanding. From sales to onboarding and ongoing support, Nextiva has exceeded my expectations in service and functionality. The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity. I'm reassured that I won't need to switch to another phone system in the future, as Nextiva has proven to be the ideal solution for my business needs.

Puntos a favor:

One of the standout attributes of Nextiva is the exceptional call quality it consistently delivers. The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions. The added convenience of having both phone and desktop applications at my disposal has streamlined my daily tasks, affording me greater ease and productivity in my professional endeavors.

Puntos en contra:

Fortunately, my experience with Nextiva has been quite positive. While the initial sales process was seamless, the onboarding phase presented some challenges. However, I shared my feedback with Nextiva, and they have been highly responsive in addressing our concerns.

The VoIP for all your needs.

Comentarios: It's very fast and user-friendly. It has a ton of management features and it also has texting and audio conferencing available. It is very accurate when it comes to logging data and it makes certain management tasks easier.

Puntos a favor:

I love the management features. I use it every morning to see who's available and ready to take calls and also who got the most calls every day and what type of calls they made.

Puntos en contra:

We had a few internet issues on our end that really made it hard to use Nextiva for a week but we always knew their systems were operational but other than that no issues whatsoever.

Amazing customer service

Comentarios: Really positive. Very happy with how the project was managed and how the tools are working for us now that we’re live. The team has adopted the new platform pretty easily and in the day to day we have a much more efficient and seamless customer experience and communications process. Our team are happy with it and it’s taking away some of the issues we had in the past with multiple systems and systems not integrating. Duplicate efforts have been removed and managers now have a view of all the activities their team are completing making issue resolution and work load management much easier. It’s more transparent in terms of being able to see how each customer service rep is working and if there’s an issue we can see it, address and resolve it quickly.

Puntos a favor:

So impressed with the way that the Nextiva team handled our launch. They really were with us every step of the way and made sure we had the resources and were able to make it a success. They walk the talk and it shows in the quality and design of the tools, as well as with the people and how they treat their customers. With tech vendors there are a lot of arrogant people that talk down to their clients, I’ve always been really put off by those people but thought it was just part of the industry. The Nextiva staff were nothing like what I expected and partnered well with us. Our concerns were always listened to and quickly addressed. If we had questions, we always got answers pretty quickly too. They respected our business and that we knew what we needed. I believe that’s why it was such a successful launch too.

Puntos en contra:

None. Nextiva have a reliable and cost-friendly service and they meet our particular communications needs.

The last phone system you will need

Comentarios: Outside of some billing glitches, Nextiva has been great to work with. If I need assistance from them I have a dedicated support staff assigned to my account and I can talk to someone right then. Or I can email them and have a response within an hour.

Puntos a favor:

From a management, and user standpoint I love the fact that all of our offices are tied together with one phone system. Office A can dial the extension of a user at Office B which is hundreds of miles away and its considered an inter office call. No more dialing the full 10 digit phone number. This is also helpful with transferring calls between offices.

Puntos en contra:

I wish there was an option that when I call a user within our company via extension it wouldn't display my direct extension, but instead display the extension for our helpdesk. This would prevent users from calling me directly when they should in fact be calling our helpdesk.

Fully integrated software, easy to learn

Comentarios: Make sure you take the time at the start to ensure that both you and Nextiva are on the same page and understand the requirements. You won’t regret doing the extra work upfront, and it will make your job a lot easier at the other end. Otherwise, it's a great system and we're very happy with how it's performing for us and how the team seems to be adopting it.

Puntos a favor:

The best part about the Nextiva software suite, is that is really does have a solution for everything, and they all work together. Our staff really appreciate using one system, that has replaced 3-4 old systems that we were using. It’s a lot easier now to onboard someone, and from a management perspective, we get a lot higher quality of data and reporting out of the Nextiva system, compared to our old systems. We found it easy to train our teams and ramp them up, a lot of it is quite user intuitive, and Nextiva obviously have a lot of experience in rolling out to medium size organizations. We followed their guidelines, and our teams were comfortable reasonably quickly.

Puntos en contra:

Because Nextiva was replacing multiple systems, there was a fair amount of due diligence to be done to ensure there were no gaps in terms of how we use the system, and then again in terms of making sure the customer transition was smooth. We also had to update a lot of our Standard Operating Procedures to ensure everything was documented correctly and that we would be able to easily onboard new staff. In saying that, we found Nextiva really supportive and they offered a lot of helpful advice throughout this process.

Great product, outstanding customer service

Puntos a favor:

Their customer service focus is some of the best in the industry, compared to all other UCaaS providers. Their standard practice is to fix, test and retest until they are certain the issue has been resolved. It is rare to find a company so thorough.

Puntos en contra:

While no UCaaS solution will ever be perfect, I can not find an aspect of their system that does not match or outperform other providers.

NextOS has been a very straightforward system to learn, but has a lot of great features

Comentarios: We have been impressed with the functionality, and even though we have had the software in place for a few months, we are still realizing how powerful it will be for us to get a clear idea of what our customers need so we can adapt accordingly. The reporting functionality has also really changed our business as our high performers are now getting recognized accordingly – we have always said we are a high performance culture, but we have never been able to see who is performing well as clearly as we now. I would definitely recommend NextOS to any business.

Puntos a favor:

NextOS has meant we are using one system for all of our customer touch points. We are able to track every customer’s interaction with us, and we can now work out how those customer interactions change over time and get a deeper interaction of how they are feeling. Our support team are more productive, and the team leaders are getting a lot of use out of the reporting. Prior to our switch to NextOS, they couldn’t run their own reports as it was too time consuming as involved multiple systems to determine how many cases each team member was involved in. The CRM captures all the information we require of it, and we are starting to use the survey tool as we learn more about the customer experience and work out at what points it would be good to get more understanding of what is happening for them. We can also use the data we are now getting to be proactive and escalate accordingly, so that high value customers that are not happy can automatically be diverted to deal with a manager which helps them more valued.

Puntos en contra:

It was a really big change for our staff to get used to; we dealt with this by rolling it out in tranches to different areas of the business, and we had some of our team members trained as ‘super users’ so that they could be on the ground experts for others which worked well.