Opiniones de kvCORE

This Software is VERY helpful!

Comentarios: Great!!!! Would definitely recommend and I will always use this program!

Puntos a favor:

I love everything about this program. I get most of my business from here, its very easy to use and makes me look professional.

Puntos en contra:

Nothing really, I can't think of a single problem I've ever had with this software and I have used it for some time now.

kvCore

Comentarios: It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.

Puntos a favor:

Artificial Intelligence! It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.

Puntos en contra:

Support is not great... the chat feature takes a while to obtain a response and usually they don't understand what you are asking and you have to explain like you are talking to 2 year old. It's easier to use the help feature and online information and figure it out yourself.

Save your money...or burn it instead. But skip kvCore

Comentarios: Awful. Customer service is non-existent. Platform was not as advertised, promises made by salespeople were completely unattainable. Worst business experience of my life.

Puntos a favor:

kvCore is no different than any other CRM, and may in fact be worse due to cost, complexity, and complete lack of support by personnel. Every conversation is with an AI bot. If you're looking to minimize human interaction and spend unnecessary amounts of money to do exactly what every other CRM does, this is the perfect platform for you.

Puntos en contra:

Zero support after the sale. Took 3 weeks just to get the website up and running, and even then it was still wrong. Tech support is slow to respond (if at all). Their template for uploading contacts doesn't work. They will happily take your money and lock you into a 14-month contract then forget all about you. They brag about how good their SEO is, but it's all hype... (just check their social media...minimal engagement on their site). Platform doesn't do anything better or faster than any other CRM out there. I've used 4 CRMs and kvCore is the absolute worst. Don't waste your money.

Best CRM/Website!

Comentarios: I love kvCore and often brag about its features to my peers. I have gained new clients that have found me via my website and the fact that the system reaches out to them through its AI in the background.

Puntos a favor:

Very intuitive and easy to use. Love the AI and the seamless integration from website and CRM. kvCore is heads and shoulders above all other CRM platforms out there!

Puntos en contra:

I would like to see more reporting available for my team members so I can monitor if they are using the system propertly.

KVCore Rocks

Comentarios: Overall I really enjoy KVCore, it is easy to use and the customer service is very helpful.
I had been using it with my previous company and when my new company told me it was what they were using I was super excited to be able to stay with KVCore.

Puntos a favor:

KVCore is easy to use and helps me stay on top of my databse.

Puntos en contra:

My only dislike is when a client unsubscribes I don't always get an alert and I haven't discovered (or asked) if there is a way to find out who has unsubscribed.

Love the Campaigns

Puntos a favor:

I love the ability to launch campaigns and the leads drop into my crm system and are started on a campaign and added to my database immediately. I also love that when a potential client interacts with my website and it will automatically respond on my behalf. It is a great feature.

Puntos en contra:

I have set up the feature to auto-set up campaigns if someone looks at a property listing. Sometimes this works and sometimes this doesn't. It's not a big deal because I verify that they do get set up, but it would be nice to know that they work every time.

Over Promised Under Delivered

Comentarios: 2 months in and I still do not have a functioning website that I am confident in

Puntos a favor:

The platform has potential if properly set up

Puntos en contra:

The main problem is that the website has had glitches that continue to happen with no accountability from KVcore

kvCore

Comentarios: My overall experience with kvCore has been very good, it's a great system and I'm lucky to be with eXp so this CRM is free for me!

Puntos a favor:

The most impactful features are hashtags for tagging leads, property boost which imports leads automatically and the AI technology which is like having a virtual assistant within the CRM. These features are excellent and I use them regularly.

Puntos en contra:

Often I find it difficult to find leads I have recently chatted with or emailed back and forth and even looking up leads in the CRM could be more user friendly.

KVCORE is Truly Next-Level Best CRM System

Comentarios: The CRM System itself is great, and allows for all our social media needs to be fulfilled

Puntos a favor:

Ease of use and navigating around the dashboard and CRM

Puntos en contra:

Support Team Post-Launch hasn't been quite as good as we hoped.

Great Concepts but not ready for prime time

Comentarios: Not good. It took them over a month to get my 20 lead source up and running and my data migrated. They refuse to fix bugs .

Puntos a favor:

I like the fact that the system is geared towards lead follow-up and it helps drive agents to follow-up with leads. It is also nice to have an integrated dialer, email system and texting included all in the lead view. The IDX website is also very good

Puntos en contra:

The product only came out in November 2017 and it shows. Customer Support and product quality are poor. Customer Support fights back on every bug you find saying it's working as designed. The only way they will fix bugs is if you escalate them to your Success Manager. Here is my current bug list: 1.) 103207 - Search on Hashtag only matches the first part of the hashtag before the hypen, so Buyer-A and Buyer-B are both matched then you enter Buyer-A. Closed as working as designed. 2.) Auto responder message says "Oh its Sandy Jamison, we've been talking on sandyjamison.svhousesearch.com - sorry to bother you, just wanted to see if you had interest in looking at homes this weekend.  - Per [SENSITIVE CONTENT HIDDEN] on 12/26 we can't configure this or turn it off. It is sent every time someone replies back 'Who is this?". This is causing problems with our seller leads and since we turned the system on last week have had three confusing situations with sellers. Since half our leads are sellers we can't use the text features of KVCore. 3.) Sprint cell phone customers see a "Scam Likely" message when they are called from the Smart Number, They are refusing to try to fix this. 4.) 106227 - Hashtag search list in Smart CRM & Lead Editing have entries in it that don't match any records, such as ApptSet, appointmentsetbychristia, appointmentsetbyjanan, appointmentsetbychristina, RescheduleAppointment. They are refusing to try to fix this. 5.) They only support Google Chrome.

A great option for an individual agent or a team...

Comentarios: Overall, I am extremely happy with KVC and know that I will be able to leverage it even more than before in my client campaigns. Over the 1.5 years I have used it they have made tremendous strides in reliability with a minimal amount of backslide as they grow because the large adoption of it brings forth those growing pains. I definitely recommend it as a product and very glad my broker makes it available to its agents. My initial apprehension and frustrations stemmed from it not doing everything how my previous CRM did and did require me to make some slight adjustments to my campaign, but once I got that figured out things got even smoother.

Puntos a favor:

Easy to setup and implement as long as you spend the time to do it. It does not take a lot to learn to get started and you can increase your efficiency if you take the time to learn the nuances, even if it is on the go. KVC is full featured and as they have added some terrific features over time I find the ones that apply to my business are easy to implement. Between the community, Facebook group, and helpful videos all have been beneficial whether it is trying to figure out how to do something or to get ideas on how to implement features into my business.

Puntos en contra:

Like any software there are bugs and features that I wish it had to make life easier, but realistically there is nothing that will be 100%. The lack of extended support hours can be frustrating when these issues are encountered since I'm in an industry that involves long nights, weekends, and working holidays.

kvCORE used to be a Rocketship, now it's a broken down Go-Cart

Comentarios: Here are some of the many problems… 1.) It does not show all of the available MLS listings in my area. This is extremely disappointing when you want your Buyers to go to your website to search for properties.2.) Market Reports provide inaccurate information. They provide statistical data that is just WRONG. As Realtors®, we have a legal obligation to provide our clients with accurate information. This is untenable!3.) Now they also seem to be "throttling" the number of emails that you can send out. I have templated emails for things like recommended home inspection companies, mortgage brokers, lawyers, etc. since not every single person needs all of these referrals, they are each in separate emails. I've tested this on several contacts and I was not able to send out all 3 emails on the same day to a single client. So now the email tool doesn't work.Summary: MLS Search Alerts don't show all available homes in my area; Market Reports provide data that is not correct; and the email tool won't send the emails to my clients that I want to send.Very disappointed! Very very very disappointed. I will probably be switching to something else very soon if these items don't get fixed. This review was created February 21, 2023

Puntos a favor:

This software is included for me free by my brokerage. That's a plus.

Puntos en contra:

This software is NOT RELIABLE. I have spent as much time over the last 2 years engaging customer support to fix problems as I have using the product.

Daily user and teaching others

Comentarios: Simply the best

Puntos a favor:

A one-stop CRM. Videos, the ROBO help desk, the conversation is then sent to me in a message, the team follows up to make sure the answer was sufficient

Puntos en contra:

The videos are great, but a step by step written procedures would make this #1, more outstanding, easy for everyone to use regardless of IT easy. No one has videos and step by step. written documentation for training

Too Much Spent With Inside Real Estate

Comentarios: I'm still trying to figure out how to best implement it.

Puntos a favor:

There are a lot of great features. I have subscribed to too may over the past several years and have spent tens of thousands of dollars with no ROI

Puntos en contra:

Too many technical glitches. Tech support chats are delayed and frustrating. Someone avilable to talk with in support is needed.

I wouldn't run my business without it.

Comentarios: I have been using Kunversion Plus and now KV Core over two years. I don't know how I possibly controlled my business and leads before using the service. It is now an integral part of my work week from the first thing I do in the morning to the last at the end of the day. It keeps me in continued contact with everyone in my sales funnel. For the most part, it's on autopilot and allows me to focus my attention on where my clients' needs are without dropping potential clients.

Puntos a favor:

The best features are its functionality and intuitiveness. The system helps me maintain control over my current and future business. Without it, I would have much less control over my schedule.

Puntos en contra:

There are a few bugs being worked out with the merge tags in emails. The IT team is currently working on a fix and maintains communication during the process.

Love the platform but need more customer service

Comentarios: Good except for customer service. I have been trying to reach someone to go over my database for months and can’t get a call back.

Puntos a favor:

Full integration between the MLS and leads.

Puntos en contra:

Lack of showing correspondence with leads in one area.

Weak product; refuse to fix bugs

Comentarios: Overall, this is an immature product (as in too new to really work the way a CRM should) that is highly constrictive, inflexible, and badly designed. I am extraordinarily unimpressed.

Puntos a favor:

It is included under my monthly brokerage dues, so that's about it.

Puntos en contra:

Where do I start? Limitations: the software is extremely inflexible. It is rigidly designed and not extensible. Cronological: The out-of-the-box website was hideous. I had to pay a designer $550 to reconfigure it into something acceptable. I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface. I was lucky to find good help with this. Nickle & Diming: Every single thing costs $$$. $29 extra for a smart number??? Ridiculous!!! I pay $30/month to CallRail for up to 10 smart numbers!!! CRM "Reminder" interface: Clunky, almost unusable. "Automatic Behavior alerts": Absolutely awful. And unconfigurable. I have lost new leads due to the ugliness of the (unconfigurable) text messages that the system sends automatically. I turned that feature off, but now I don't get behavior alerts either, which is stupid for those two things to be inseparable. Customer support? Mixed. Some guys are good. Others ask questions that are bizarrely stupid in the circumstances (i.e. "what website are you using" (after I send a SCREENSHOT) Um... Yours? Duh!) Just unbelievable.

KVCore REview

Comentarios: Overall it has been the very best program I have used over the years. I have used about 5 others and this is the longest I have used a program like this. It is easy to use and really keeps you on track when you use what is at your fingertips.

Puntos a favor:

Being able to keep up with my lead , soi and client database. It is so easy to use and helps me keep track of everyone and my transactions.

Puntos en contra:

When I am sending out a mass text and have multiple pages the system will always send me back to the very first page and I have to scroll down and hit the correct page number then scroll back up and send out text. This gets to be very time consuming when you have 1,000's of leads and clients in a system.

KV Core aka King of CRM's

Comentarios: KV Core as said prior has been a game changer. The ability to post to social media and other third parties has been very helpful. The amount of time you spend on KV Core and adjusting it to your business will only enhance and help your business. This isn't a program where you begin using it and you feel like you're moving backwards. This truly does help an agent organize, follow up and stay ahead of everyday realty duties.

Puntos a favor:

I compare this program 's CRM's abilities like that of Microsoft Excel. Like Excel, KV Core is limitless. It is truly up to the agent how far and imbeded they want KV Core in their daily business duties. It is a game changer, and even though I'm about 2 1/2 months into the program, I am still learning alot more about it. Which is a fantastic thing.

Puntos en contra:

The only thing I don't like are 2 things: 1. You cannot find all the properties that all fall under a specific property management company. You must look for every property individually. Also, the status of the home cannot be seen on KV Core. If the property is pending back ups, Leased, Expired etc, you can only see that on the MLS. 2. You only have these choices on the frequency of sending alerts: Never, Instant, Daily, 2x/week or Weekly. There is no in between. What if my client wants one monthly alert at the first of the month or something? There should be a fully customizable alert system in place. Different clients, different needs.

The worst real estate company in the market

Comentarios: Worst experience dealing with a real estate marketing company yet worst real estate company ever to deal with kvcore an inside real estate

Puntos a favor:

The software's garbage the websites sites a template that doesn't do anything for you they will promise you the world and rip you off don't ever deal with this company.

Puntos en contra:

Go get you to sign a contract telling you that it's going to be a wonderful service and give you product service and then when you try and tell them that their product is garbage and they haven't given you any help or any service they'll try and charge you 50% of the remaining balance to terminate your use of their software immediately why would I pay you an extra $1,000 to stop using a product that I don't want to use today worst company ever don't waste your money don't deal with these people they're horrible to deal with.

Best CRM for Realtors period!

Comentarios: I am able to not let clients / sales fall between the cracks with KVCore. It as assisted me also in creating much more better communication habits with my clients, coworkers co agents.

Puntos a favor:

I love the complexities of all things realestate. Love how as soon as I add a contact weather it be client or sphere the behavioral actions from KVCore are just absolutely awesome and keep me on top of all things CRM!

Puntos en contra:

Nothing to complain about! Everything KVCore does from IDX LANDING PAGES and the easy to integrate software with my social media platform on Facebook. That alone gets my vote for best RE CRM out there!

kvCORE Review

Comentarios: This has not been the best CRM that I have used, but overall integrations and potential for lead generation and marketing make this a good all in one platform for real estate agents.

Puntos a favor:

This software is relatively user-friendly and has good Integrations with other apps. I use it both for contact relation management and lead generation.

Puntos en contra:

The templates and campaigns can be worded a little better. A little tedious to have to recreate everything.

Effective CRM Free to eXp Agents

Comentarios: For being a mostly free program, it's great. It's not perfect, but doesn't leave me needing another CRM.

Puntos a favor:

The many features including task management, lead management, and Web IDX manager all in one place makes this *mostly* a one-stop shop.

Puntos en contra:

While this is a free program, you do have to subscribe and pay for a lot of necessary add-ons, and the system can be quite buggy or clunky at times.

Barnes

Comentarios: I think KvCore is a great system but it does take time learning how to use.

Puntos a favor:

I like the integration with Google Calendar.

Puntos en contra:

I think there should be a simple way to write and start a new campaign.

LOVING Lead Generation Again!!!!!

Comentarios: I am a newer real estate agent who HATES the spreadsheet CRM data collection process! The KVCore CRM teaches, guides, streamlines and automatically updates everything I do in lead generation. I'm LOVING lead generation again!!!!!

Puntos a favor:

Lead generation is paramount for the real estate business, but it is also EXTREMELY time consuming no matter how experienced you may be. Couple that with just being human, and occasionally make an error or forget to make an entry in updating your progress with a client, and you can sometimes kiss that lead GOODBYE!! The KVCore CRM solves ALL of that!!!!! KVCore helps newer users know just what to do WHEN!!! The KVCore CRM is extremely user friendly and provides excellent, REVIEWABLE training that can be applied IMMEDIATELY!! Also, KVCore assists those who have TONS of experience modernize and streamline their processes!!!!! NO MORE SPREADSHEET CRM DATA COLLECTION!!!!! For me, lead generation has, once again, become an ENJOYABLE way to start my day!!!!!

Puntos en contra:

I do not have any negatives to mention at this time.