Opiniones de kvCORE

This Software is VERY helpful!

Comentarios: Great!!!! Would definitely recommend and I will always use this program!

Puntos a favor:

I love everything about this program. I get most of my business from here, its very easy to use and makes me look professional.

Puntos en contra:

Nothing really, I can't think of a single problem I've ever had with this software and I have used it for some time now.

kvCore

Comentarios: It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.

Puntos a favor:

Artificial Intelligence! It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.

Puntos en contra:

Support is not great... the chat feature takes a while to obtain a response and usually they don't understand what you are asking and you have to explain like you are talking to 2 year old. It's easier to use the help feature and online information and figure it out yourself.

Avoid

Comentarios: Horrible waste of money and aggravation.

Puntos a favor:

Really nothing. I have hated KVCore since the moment (ok third month because it took that long to get them to get me set up). And they have NO TERMINATION ability in their contracts.

Puntos en contra:

I have had KVCore for a year and I LOATHE them to the fullest extent. Their customer service is HORRIBLE...they avoid you and ignore your messages. I have had THE worst time with them. Their contracts are ridiculous and they do not work with you. And, the CRM is VERY clumsy and not very intuitive or user friendly. And the marketing articles they may post for you on your social media was so embarrassing to me that I had to block them from posting and delete their posts. AVOID

Love the Campaigns

Puntos a favor:

I love the ability to launch campaigns and the leads drop into my crm system and are started on a campaign and added to my database immediately. I also love that when a potential client interacts with my website and it will automatically respond on my behalf. It is a great feature.

Puntos en contra:

I have set up the feature to auto-set up campaigns if someone looks at a property listing. Sometimes this works and sometimes this doesn't. It's not a big deal because I verify that they do get set up, but it would be nice to know that they work every time.

Best CRM/Website!

Comentarios: I love kvCore and often brag about its features to my peers. I have gained new clients that have found me via my website and the fact that the system reaches out to them through its AI in the background.

Puntos a favor:

Very intuitive and easy to use. Love the AI and the seamless integration from website and CRM. kvCore is heads and shoulders above all other CRM platforms out there!

Puntos en contra:

I would like to see more reporting available for my team members so I can monitor if they are using the system propertly.

KVCore Rocks

Comentarios: Overall I really enjoy KVCore, it is easy to use and the customer service is very helpful.
I had been using it with my previous company and when my new company told me it was what they were using I was super excited to be able to stay with KVCore.

Puntos a favor:

KVCore is easy to use and helps me stay on top of my databse.

Puntos en contra:

My only dislike is when a client unsubscribes I don't always get an alert and I haven't discovered (or asked) if there is a way to find out who has unsubscribed.

KV Core Review

Comentarios: I like kV but Market Leader is much more user friendly and customer friendly

Puntos a favor:

CRM and tracking what my clients are doing!!

Puntos en contra:

That the campaigns are not what customers want! Market Leader has awesome campaigns that give customers reason to open up your email! Only thing KV Core needs are better email campaigns to stay relevant with our customers

kvCore

Comentarios: My overall experience with kvCore has been very good, it's a great system and I'm lucky to be with eXp so this CRM is free for me!

Puntos a favor:

The most impactful features are hashtags for tagging leads, property boost which imports leads automatically and the AI technology which is like having a virtual assistant within the CRM. These features are excellent and I use them regularly.

Puntos en contra:

Often I find it difficult to find leads I have recently chatted with or emailed back and forth and even looking up leads in the CRM could be more user friendly.

KVCORE is Truly Next-Level Best CRM System

Comentarios: The CRM System itself is great, and allows for all our social media needs to be fulfilled

Puntos a favor:

Ease of use and navigating around the dashboard and CRM

Puntos en contra:

Support Team Post-Launch hasn't been quite as good as we hoped.

Great Concepts but not ready for prime time

Comentarios: Not good. It took them over a month to get my 20 lead source up and running and my data migrated. They refuse to fix bugs .

Puntos a favor:

I like the fact that the system is geared towards lead follow-up and it helps drive agents to follow-up with leads. It is also nice to have an integrated dialer, email system and texting included all in the lead view. The IDX website is also very good

Puntos en contra:

The product only came out in November 2017 and it shows. Customer Support and product quality are poor. Customer Support fights back on every bug you find saying it's working as designed. The only way they will fix bugs is if you escalate them to your Success Manager. Here is my current bug list: 1.) 103207 - Search on Hashtag only matches the first part of the hashtag before the hypen, so Buyer-A and Buyer-B are both matched then you enter Buyer-A. Closed as working as designed. 2.) Auto responder message says "Oh its Sandy Jamison, we've been talking on sandyjamison.svhousesearch.com - sorry to bother you, just wanted to see if you had interest in looking at homes this weekend.  - Per [SENSITIVE CONTENT HIDDEN] on 12/26 we can't configure this or turn it off. It is sent every time someone replies back 'Who is this?". This is causing problems with our seller leads and since we turned the system on last week have had three confusing situations with sellers. Since half our leads are sellers we can't use the text features of KVCore. 3.) Sprint cell phone customers see a "Scam Likely" message when they are called from the Smart Number, They are refusing to try to fix this. 4.) 106227 - Hashtag search list in Smart CRM & Lead Editing have entries in it that don't match any records, such as ApptSet, appointmentsetbychristia, appointmentsetbyjanan, appointmentsetbychristina, RescheduleAppointment. They are refusing to try to fix this. 5.) They only support Google Chrome.

Why I Like Using kvCore

Comentarios: Been able to capture 400 percent more leads on my own by interfacing kvCore with Facebook boosts.

Puntos a favor:

It integrates well with how we do things at my brokerage by providing add-ons that help you to transition over with only minor hiccups, if any. Squeeze pages, Zillow, Facebook, and Google Ads integrations are great too. All sorts of tools that can help you do your business including auto dial and voicemail drop. Alerts you to false phone messages and automatically finds more info about your leads if any exists.

Puntos en contra:

I don't like some featuress of the IDX web page, how your profile picture is so huge. Also have to scroll way down to get to Just Listed, Reduced Price, etc. when for me it would work better to have those features closer to the top. Would like to have the option of where to place those types of widgets.

Not Happy with Customer Service

Comentarios: great software concept but the worst and I mean the worst customer service I have ever experienced in 15 years in the real estate industry. Kvcore either needs to hire more people or stop taking in customers if not able to keep up with customer service. I get no response to questions regarding my bill, if it has been canceled and being billed for August. So since do not know if being billed I have to cancel my credit card now that is bad customer service when you have no choice but cancel a credit card because no response from the billing department.

Puntos a favor:

The leads and able to generate leads, the bomb bomb video messages and many other features.

Puntos en contra:

too many issues with the software and No help. you have to set up an appointment that takes days before you can talk about the issue your having which delays the performance of your job.

A great option for an individual agent or a team...

Comentarios: Overall, I am extremely happy with KVC and know that I will be able to leverage it even more than before in my client campaigns. Over the 1.5 years I have used it they have made tremendous strides in reliability with a minimal amount of backslide as they grow because the large adoption of it brings forth those growing pains. I definitely recommend it as a product and very glad my broker makes it available to its agents. My initial apprehension and frustrations stemmed from it not doing everything how my previous CRM did and did require me to make some slight adjustments to my campaign, but once I got that figured out things got even smoother.

Puntos a favor:

Easy to setup and implement as long as you spend the time to do it. It does not take a lot to learn to get started and you can increase your efficiency if you take the time to learn the nuances, even if it is on the go. KVC is full featured and as they have added some terrific features over time I find the ones that apply to my business are easy to implement. Between the community, Facebook group, and helpful videos all have been beneficial whether it is trying to figure out how to do something or to get ideas on how to implement features into my business.

Puntos en contra:

Like any software there are bugs and features that I wish it had to make life easier, but realistically there is nothing that will be 100%. The lack of extended support hours can be frustrating when these issues are encountered since I'm in an industry that involves long nights, weekends, and working holidays.

Built for the modern agent

Puntos a favor:

I like the library of videos to help aid in learning the platform.

Puntos en contra:

I wish there were other features to it that I have submitted to the team to review. But there is a lot of positivities

Why I like kvCore

Puntos a favor:

kvCore is an amazing CRM with great support for any questions you may have. Clients are able to communicate with me easily with the text message availability and connecting my email to the kvCore system. I can see who is looking at what property, keep conversations going and keep a record of what I have done with each client.

Puntos en contra:

I would like to see an app for the client so they can download to their phone and do a search, which will then alert me to what they just looked at. I can catch it at that moment.

Love the platform but need more customer service

Comentarios: Good except for customer service. I have been trying to reach someone to go over my database for months and can’t get a call back.

Puntos a favor:

Full integration between the MLS and leads.

Puntos en contra:

Lack of showing correspondence with leads in one area.

Great product!

Comentarios: Love youing KvCore, is very user friendly.

Puntos a favor:

The software is user friendly and has a great dashboard.

Puntos en contra:

KvCore could use and include a dialer with 3 lines.

Integrated Business Solution

Comentarios: It's a great tool for my job. It's really a push toward a much better flow of client-agent communications

Puntos a favor:

- Provides various forms of help and training with an in dept training library, videos, customer service chat, and direct help clicks for the user. - kvCore provides access to a collection of ideas for improvement submitted and voted on by users. - kvCore shows and picks from that pool for their next releases. - KvCore shows a strong commitment to improve the product steadily. - KvCore integrated my flow of business into their solution. My client is basically as close as a click to call, text, or email.

Puntos en contra:

- Limit of max 100 clients at a time to be selected for mass emailing/texting. Should be able to mass email/text by selecting a hashtag. - Cannot combine a squeeze page (for showing the results) together with my own content (text+images) - Don't like the displayed space reduced HTML code. It's great that kvCore suggests (in the help library) to use Note++ and Code Beautifier! This could be integrated into the web editor to internally beautify the code but showing the user the (beautified code) what web inspect tools provide as HTML. - Hashtags in searches should be able to combine them to perform (regex) like OR, AND, NOR, NAND. - The private Smart Number should have user seleceted Name/Team/Company associated

The worst real estate company in the market

Comentarios: Worst experience dealing with a real estate marketing company yet worst real estate company ever to deal with kvcore an inside real estate

Puntos a favor:

The software's garbage the websites sites a template that doesn't do anything for you they will promise you the world and rip you off don't ever deal with this company.

Puntos en contra:

Go get you to sign a contract telling you that it's going to be a wonderful service and give you product service and then when you try and tell them that their product is garbage and they haven't given you any help or any service they'll try and charge you 50% of the remaining balance to terminate your use of their software immediately why would I pay you an extra $1,000 to stop using a product that I don't want to use today worst company ever don't waste your money don't deal with these people they're horrible to deal with.

Keeps me motivated!

Comentarios: They always help when I have questions... Easy to use....!

Puntos a favor:

Software keeps motivated! I like checking it from my phone or home PC. Gives me a routine everyday...

Puntos en contra:

Email is not use friendly. Sometimes it wants you to choose canned letter which I prefer to write my own.

Most un-user friendly software i've ever used.

Comentarios: After using a well-built, functional CRM like FollowUpBoss, KVCore has been the most frustrating several months. The only reason i switched is FUB is it didn't have IDX integration. I am counting the days to my year contract is up with KVCore. I am a millennial and am good with using technology/software and have found it so difficult to work with. Logging calls, scheduling calls, tasks, meetings, emails, I mean EVERYTHING is so clunky and has no flow. I despise this software more than I can say. If it wasn't for it's IDX capabilities would've never made the switch. I would stay far far away. Going to try one of the many other softwares that integrate through the IDX once my contract is up.

Puntos a favor:

The only thing that I like about this software is it's ability to create nice IDX websites and track user behaviour on those websites.

Puntos en contra:

Literally Everything. No flow or functional user experience at all.

Your E assistant

Comentarios: My overall experience was very difficult in the beginning to grasp what Kv Core does for you but once you put the pieces together you realize how did you get by without it?

Puntos a favor:

The features and benefits of this software are unending it just goes on and on and on you can do so much with it it becomes your right hand person e person that is. It can take a repetitious event like having someone respond to a listing and carry them forth and integrate your text your emails your calls from beginning to end and there after.

Puntos en contra:

The learning curve Required because it does so much for you. As with anything that’s very useful there is a long learning curve but there is help available almost always by Phone.

Keeping the unorganized...organized

Comentarios: Well it has been an effective way to keep this fast paced, unorganized fella into finding a simple system that allows me to keep my database workable.

Puntos a favor:

It makes it easy from the lead capturing element because it adds them in and its up to me to plug in the necessary info. Providing I can get the info in the system it is a treasure of resources from that point. The ease of navigating through the database is very important to me and allows me to run through my daily process as seems fit.

Puntos en contra:

I suppose it would be nice if it was easier to set up different future touch points so when im plugging in info quickly I can add the action that will happen in the future with them whether it be an email, text, etc...

Over promise and under delivered

Comentarios: Just be aware of what you are getting and ask for a free trial if possible. We are stuck in a contract for nearly $800 per month that we cannot use.

Puntos a favor:

There really wasn't any aspect of this program that worked well for us.

Puntos en contra:

I was told that this software would replace lead generation and that it was intuitive to the systems that our firm was already using. What we found out was that the systems did not work together, we found ourselves manually inputting much of the information to make the system work. As for the lead generation, what we did through this system we could have done on our own without it. It took months to learn the systems and countless hours of manually entering in data which took us away from our priority which was the client.

The Best CRM ever

Comentarios: I absolutely love can you record, and every time I need assistance that usually get back to me pretty quickly. They have a lot of videos to make things easy for you to be able to follow through if it takes you a little longer to learn.

Puntos a favor:

The automatic behavioral follow-up. When any prospects or clients login to any system associated with this CRM, according to their actions this is why I automatically put them into a automatic drip campaign that will help them to move to the next step quickly. Is hands off you have to do nothing but set it up correctly.

Puntos en contra:

The app for CRM, does not allow you to do the same options that are given to you from your computer. It's only good for entering in Leads.