--- description: ¿Qué piensan los usuarios de Document360? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Document360. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.es/software/177031/document360 Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.es/software/177031/document360?page=2) > Base de conocimiento impulsada por IA para clientes y equipos. Crea, comparte y gestiona documentación de productos, guías de usuario, SOP (procedimientos operativos estándar, por sus siglas en inglés), wikis y más. > > Veredicto: 290 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Document360? Document360 es adecuado para empresas de todos los tamaños y sectores: TI, SaaS, finanzas, educación, atención médica, legal y más. Tiene la confianza de más de 100 000 usuarios en todo el mundo. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 290 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kovai.co - **Ubicación**: Sidcup, RU - **Constitución**: 2017 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: español, francés, inglés, portugués de Brasil - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funcionalidades - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Búsqueda de texto completo - Búsqueda/filtro - Catalog Management - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Edición de texto - Editor de texto enriquecido - Encuestas y comentarios - Gestión de SEO - Gestión de comentarios - Gestión de contenidos - Gestión de documentación - Gestión de la base de conocimiento - Gestión de usuarios - Gestión del conocimiento - Herramientas de colaboración - Modelos - Modelos personalizables - Panel de comunicaciones - Portal de autoservicio - Seguimiento de cambios - Third-Party Integrations - Varios idiomas ## Integraciones (en total: 29) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom … y 14 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.es/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.es/directory/30094/knowledge-management/software) - [Software de base de conocimientos](https://www.capterra.es/directory/32454/knowledge-base/software) - [Software de documentación de TI](https://www.capterra.es/directory/33755/it-documentation/software) - [Software de gestión de API](https://www.capterra.es/directory/31065/api-management/software) ## Alternativas 1. [Freshservice](https://www.capterra.es/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Guru](https://www.capterra.es/software/145390/guru) — 4.8/5 (639 reviews) 4. [Confluence](https://www.capterra.es/software/136446/confluence) — 4.5/5 (3663 reviews) 5. [Connecteam](https://www.capterra.es/software/153140/connecteam) — 4.6/5 (5060 reviews) ## Opiniones ### "Has potential, but creating a truly personalized tool is challenging." — 3.0/5 > **Lara** | *29 de agosto de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: \[sensitive content hidden\] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly. > > **Desventajas**: The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations. > > The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources. ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 de julio de 2025* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Desventajas**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Happy to be a Document360 client\!" — 5.0/5 > **Karen** | *26 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ease of everything\! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. > > **Desventajas**: So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. > > Very smooth, easy to utilize, clean look\! The onboarding process was very streamlined and. helped me to get familiar quickly. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Desventajas**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11 de diciembre de 2025* | Ropa y moda | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Desventajas**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.es/software/177031/document360?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/177031/document360) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados