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Opiniones de Wave Accounting

Sobre Wave Accounting

Wave ofrece a los propietarios de pequeñas empresas una contabilidad real de doble entrada que está integrada con el resto de las soluciones de Wave, ¡100 % gratis!

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Puntos a favor:

Since it is free, I expected customer service to be non-existent, but they do respond and resolve issues through their messaging system. You can also share info with your accountant.

Puntos en contra:

It was disappointing when UK bank syncing stopped. Would prefer more options on personal designs for Invoices and Receipts.

Valoraciones de Wave Accounting

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,0
Funcionalidades
4,2
Relación calidad-precio
4,7

Probabilidad de recomendación

8,5/10

Wave Accounting tiene una valoración global de 4,4 estrellas sobre 5 según las 1.478 opiniones de usuarios de Capterra.

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David
David
Sales & Marketing Manager
Usuario de Linkedin verificado
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The accounting system for any new/small business

5,0 el año pasado
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

El Emprendimiento de tu información financiera

5,0 hace 10 meses

Comentarios: Buena. Por su facilidad y rapidez en el ingreso y proceso de datos. Esta en la nube así que lo tienes por todas partes. Incluso tiene su propio catálogo de integración de mas aplicaciones.

Puntos a favor:

Wave tiene lo necesario para controlar tu negocio. Atrás quedarán los métodos tradicionales de los sistemas fijos y con curva de aprendizaje elevada. No tienes mas que ingresar la data y Wave lo tendrá disponible a cualquier hora del día, todos los días para tomar decisiones importantes. Incluso puedes integrar algunas opciones con tu DRIVE.

Puntos en contra:

Incluso si usas la versión de prueba, podría ser mejor añadirle la opción de importar datos de hojas de cálculo puesto que la mayoría de emprendedores dispuestos a mudarse llevan un historial en hoja de cálculo y queremos seguir con esa información histórica.

Michael
Michael
Manager en Alemania
Usuario de Linkedin verificado
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best Small Business Accounting System

5,0 hace 2 meses Nuevo

Comentarios: Excellent. Flawlessly designed system.

Puntos a favor:

Very intuitive and simple to use for invoicing and expense tracking.

Puntos en contra:

It's now exclusive to North America when it used to be available World Wide which makes it difficult to integrate new business ventures.

Michael
Owner en Sudáfrica
Seguridad informática y de redes, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

Love WaveApps

5,0 hace 2 meses

Comentarios: Love it. Used for years and doubt i will ever move elsewhere

Puntos a favor:

Great reaccuring invoicing. Easy to setup and use invoice and quotation system. Realtime creation of users, invoices, quotes, items, clients. And once invoice or quote is created, or client, it is easy to edit if needed. Also can reassign quotes or invoices to other clients. Multiple email sending.

Puntos en contra:

No credit feature. Doesnt support South Qfrican card services. Cant customise invoice and quote templates.

Collin
Owner en EE. UU.
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

New Small Business

3,0 hace 2 semanas Nuevo

Comentarios: It was great for the beginning of our business. As we got a little bigger it was time for us to switch to a paid product.

Puntos a favor:

Wave was free, and we were able to track our expenses, get reporting, and track how our business was doing for at least our first year.

Puntos en contra:

Unable to do some of the reporting features that we would want. We switched to Quickbooks Online because we believed it was a more powerful tool.

Dedre
Dedre
CEO en Sudáfrica
Usuario de Linkedin verificado
Artículos de lujo y joyería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use free invoicing app, but it has limitations

5,0 hace 4 meses

Comentarios: Overall, besides the minor cons, it is still my favourite app to use for invoicing since it is so easy to use and straight-forward with a very slight learning curve.

Puntos a favor:

We started using Wave for our small business as it was free to use, and extremely user-friendly. Setting up your database of products/services and adding customers are easy and makes sending invoices a breeze. Financial reporting is also easy with a variety of filters to use in order to produce the financially statements and/or reports based your chosen criteria. You can also send a monthly bill or statement to your customers.

Puntos en contra:

Online payment gateways are limited to only 3 options, including PayPal, Stripe and Square. As a South African company, these options are not beneficial or even available in our country. So customers cannot pay invoices automatically upon receipt of the invoice. This is an inconvenience and we use a manual EFT workaround. Support and use of Wave Accounting in South Africa has been discontinued.

Kim
Copywriter en Canadá
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Indispensable Free Accounting Tool

5,0 hace 4 semanas Nuevo

Comentarios: I wasn't doing real bookkeeping until I found Wave. I like that it's affordable (so affordable it's free) and simple without looking dated or underdeveloped.

Puntos a favor:

This is such a great free accounting and invoicing tool, especially for solo consultants or entrepreneurs. I don't want to spend $30 to $40 per month just on accounting apps, especially when Wave gets the job done for free!

Puntos en contra:

I usually have to check the automated transaction imports. If I have to correct things or haven't done bookkeeping in a while, it can get a little confusing. Other than that, I don't have much to complain about.

Laura
Laura
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to create and send invoices, quotes and payments

4,0 hace 3 semanas Nuevo

Comentarios: Invoices, estimates, and receipts, along with yearly accounting tools, can be easily managed. Simple to set up, and you may include many companies in a single profile.

Puntos a favor:

We were looking for a low-cost solution, and Wave met our needs for our two subsidiaries. Accounting software that doesn't break the bank. The billing and payment process runs smoothly.

Puntos en contra:

I can only view reports once a year and cannot download individual reports or combine them. It's difficult to plan for cash flow in the financial realm.

Elvis
Software Developer en Ghana
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Best Account App for Small Businesses

5,0 hace 4 semanas Nuevo

Comentarios: Wave Accounting has saved me lots of time, given me a great brand impression before my clients and saved me money.

Puntos a favor:

The most impactful features of Wave Accounting for my business are invoicing and receipting. Generally, it was easy to setup and would recommend it for anyone looking for a bookkeeping app specially designed for small business at little or no cost.

Puntos en contra:

One thing that can be improved is sending of receipts. If it can be possible to send receipts via WhatsApp for clients that prefer communication on that platform, that will be very helpful.

Christina
Owner en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great free software

4,0 el mes pasado Nuevo

Comentarios: This is an awesome free alternative to quickbooks. It’s not quite as polished but worth the money I’m saving.

Puntos a favor:

I switched from Quickbooks which god a bit expensive for me. This is a very cheap alternative which is easy to use. I was able to connect my banks and credit cards pretty easily.

Puntos en contra:

I don’t like that I am unable to push a bank sync so sometimes I have to just wait. I’m also bummed that mobile receipt scanning costs extra. I was unable to sync my square account but I can do all of my accounting without it and will just have to add my square fees later.

Kristin
Head of HR & Admin en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My Expertise with Wave Accounting

4,0 el mes pasado Nuevo

Comentarios: Accounts payable and receivable automation, billing and invoicing are the main relish that I realize.

Puntos a favor:

I have been using Wave Accounting for over five years now. I like how it makes it easy to carry out accounting tasks through automations which eradicate manual processes.

Puntos en contra:

I do not like that Wave Accounting doesn’t offer room for global enterprise companies on it’s own without integrating with external apps.

Usuario verificado
Usuario de Linkedin verificado
Fotografía, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas previamente:

full featured small business accounting but with some drawbacks.

4,0 hace 2 meses Nuevo

Comentarios: The program was easy to learn and implement, making my small business financial records more in order.

Puntos a favor:

I like using Wave for my small business accounting needs. I have pretty simple needs and don't hire an external book keeper so Wave fits them perfectly and makes tax time much easier than before.

Puntos en contra:

Wave has been down a lot lately, which can be frustrating. I only use it for expense tracking, ledgers, and general accounting, so I don't access it as often as if I used invoicing, etc. I've read that most bookkeepers want your data in QuickBooks, so I could see issues with external collaborators.

Samantha
Owner en EE. UU.
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

Not enough features and virtually NO customer support

2,0 el año pasado

Comentarios: It was fine when we had one part-time employee. But for all the real-life scenarios that pop up when you have full-time employees, it's useless. The customer service is also super disappointing and unhelpful. We only use it for payroll, which should not require much in terms of software so I can't imagine trying to use it for accounting.

Puntos a favor:

I like how easy it was to set-up--that process was straightforward and the interface initially was easy to understand. Unfortunately as we needed to do more after adding a full-time employee, it proved impossible to work with or use.

Puntos en contra:

For payroll you have no options, and even when they recognize this, they don't provide a solution. A good example--we had an employee who had maxed out her vacation hours, but we agreed to let her take a few unpaid vacation days. There was no way for us to do this within Wave (you get paid vacation time or nothing). I chatted and even emailed with various representatives--all of which were super unhelpful, and we ended up wasting a lot of time before just being told this isn't an option. That's another huge con--there is virtually no support. The chat bot is not only unhelpful, but real agents are usually unavailable or there's a 20+ minute wait. The system is also not improving like I'd expect. I was notified today that my card declined for some reason so I followed the instructions that Wave emailed me to try to fix it, and it's like someone wrote them without looking at Wave's website because none of the instructions match. Not only is there not a change payment button but there's a Q/A at the end of the page where a user specifically asked this question, and there's no answer! I kick myself for picking this software, and we're in the process of moving to Gusto right now.

Usuario verificado
Usuario de Linkedin verificado
Consultoría de gestión, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas previamente:

Wonderful accounting software for starting and growing a service business

5,0 hace 4 años

Comentarios: I haven't gone through a tax season with my business yet, but I have been an independent consultant and I anticipate having everything tracked in Wave is going to help me out a lot come April. It's so easy to use and I can focus on my core business rather than spending a lot of time on admin.

Puntos a favor:

Wave helps me do so much. I can issue invoices, track them (I.e. I can see when a client has viewed it!), and allow clients to make payments directly through the invoice. I can also customize my invoice, which is great. I could do all of this from day 1. I'm a solopreneur and launched my business this summer. I was able to issue professional invoices from day 1 and track my expenses using their receipts app. The other thing I love about Wave is that they are very interested in feedback from their customers. I've had a few interactions with them and it's always been really pleasant. It's also free which helps me out a lot. I do use the credit card payments, which has a fee like any other service would.

Puntos en contra:

Their mobile app could use some work, and I've given them this feedback. The receipts app is great to take pictures really quickly, but I generally have to use the browser to do anything else.

Laura
Laura
Photographer en EE. UU.
Usuario de Linkedin verificado
Fotografía, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Best accounting software to grow as a small business

5,0 el año pasado

Comentarios: The overall experience with Wave has been very good. With some hiccups on the roadmap, Wave has evolved by leaps and bounds from a pretty basic software to quite a powerhouse, even for the free version. If my business grows and I will feel the need to add more features such as payroll and tax advisor use, I will still remain a Wave believer!

Puntos a favor:

I've used Wave since 2009!!! I feel like my company grew with it. It's helped me understand all I was doing right (and wrong!) financially in my business. It helps tremendously when filing monthly sales taxes. I keep a habit of staying organized, verifying all transactions and reconciling with my bank accounts. All of this, plus categorizing everything the right way makes tax time an absolute breeze - my taxes are done in two days and I don't need to freak out about it because everything is organized ahead of time and all I do is input expenses and sales.

Puntos en contra:

What I least like about Wave is that a few years ago they stopped support for free accounts. Absolutely no human support whatsoever. Disagree with that big time!!! Sometimes also a bank connection will be interrupted and you cannot reconnect for many many months and since there is no support, you are left without any help. I am a small business of one person and I do not need any of the paid features that Wave offers so I could be upgraded to paid support, so I am always stuck in no human support land. It doesn't feel good, especially to someone who has used this software for as long as I have.

Sutra
Owner en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Excellent for the start-up to small company!

4,0 hace 3 años

Comentarios: So far it has been a good experience overall. I haven’t had any issues. I haven’t had very much interaction with customer service other than the initial consultation Coach and the vetting process situation.

Puntos a favor:

Love this product because of the cost! Free! So many great tools that it offers to include invoicing. You can create all of your own products and services and include your terms & Conditions. Clients can pay directly from the invoice. You can get paid the same day if you attach your business card to your account. It has a payroll feature as well for an additional charge. I love the fact that the reporting is so simple and easy to read. I would highly recommend purchasing this set up package. It comes with consultations and assistance to work through all the process of setting up your account and different categories specific to your business. It was definitely worth the extra money spent. I also like the fact that there are apps available to send invoices if you are away from the office. Also, you can upload receipts directly from wherever you are by simply taking a picture and categorizing it on the spot. No more having to deal with Receipts in the shoebox LOL.

Puntos en contra:

On the Invoicing I wish there was an option to add tipping. Our clients like to add a tips for our service and while Square offers this feature, Wave does not. There was a weird vetting process that nobody told me about and at first I thought it was a scam and I didn’t reply. But then I confirmed with the consultant I had been working with and they verified that this was in fact something that I had to go through. It seemed kind of sketchy at first, but it had validity with regards to the financial process.

Kari
Kari
HR Lady en EE. UU.
Usuario de Linkedin verificado
Recursos Humanos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

I LOVE Wave!

5,0 hace 2 años

Comentarios: Overall, I highly recommend Wave if you are running a business and want low costs and an easy way to manage your finances. My business is simple and Wave makes it so much easier for me to stay on top of things and know where I need to focus my energy.

Puntos a favor:

I have been using Wave since around 2015 and my books were a mess when I first began because I was doing them (not my strength) and once I heard about Wave's bookkeeping services, I couldn't believe how affordable they were. It's super easy to set up and use, run reports and know about your financials. I tried switching to QB for about 1 month and hated it, so I switched back. Lesson learned and I'm sticking around!

Puntos en contra:

One thing I had to get used to was because I had my bank account connected and until the month is reconciled, when a invoice is paid I mark it paid and then the 'payment' comes in again from banking. It was easy to catch and now my Wave bookkeeper keeps all that reconciled. Thank you!

Andi
Founder & Owner en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

Wave Shows Me the Money!

5,0 hace 4 años

Comentarios: Before I used Wave, I was behind every month on my invoicing. I hated sending invoices, and I really, REALLY hated being the Collections person, asking my clients to pay their bills. Then I found Wave, and my whole life changed. I was able to get set up super quickly, connect to my bank, add my clients' contact information, and set up the template for my invoices. Now, I have "Monthly Invoicing" on my calendar, and it takes me about 15 minutes to handle the task (instead of 2 hours). My favorite emails are, "Congrats! You Got Paid!" from Wave. I feel fantastic!

Puntos a favor:

Wave has absolutely changed my business for the better. It used to take me about 2 hours a month to do my invoicing, which I hated doing, and so I avoided it. Now, I handle monthly invoicing in about 15 minutes. Plus, as new clients come in or one-off projects are completed, I can send the invoices quickly—like 5 minutes. So ease of use is absolutely the first thing I love about Wave. Second, as a small business owner, I am in charge of acquiring new clients, executing the work, invoicing for the work, and then acting as collections when clients are late in paying. With Wave, I check a simple box that sends reminders to the client when things are past due. What a relief! It's coming from "my accounting department" rather than me. Hallelujah! Third, the payment process is so easy for my clients! They can pay any way they want—check, credit card, bank, whatever. It's so easy for them, and I have had zero complaints. It's also fantastic to know when clients have (or haven't) viewed the invoice. And getting the emails from Wave announcing that I've been paid are the best emails of the day. The fact that all of this amazingness is free? That's just the icing on the cake. Thank you, Wave!

Puntos en contra:

My only issue with Wave is probably a rare use-case. I manage invoicing for a client of mine. (Side note: Wave made it SO EASY for me to be an admin of her account but not the manager, and I can log into my account to access hers. It is AWESOME!) She sells programs, and her clients generally pay in one invoice. Occasionally, her clients need to pay in installments. It was not easy to set up a recurring invoice for only three months to send to the client, especially without a credit card on file. I had to create three different invoices, and label them as Installment #1, #2, etc. However, I recognize that this is probably a one-off user scenario that not many people would need. And I can't complain when the tool is free, and I found a workaround.

Usuario verificado
Usuario de Linkedin verificado
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Software. Super Affordable.

5,0 hace 2 años

Puntos a favor:

For a small business, or probably even a larger one, it's a really great software with all of the accounting and billing basics needed, and it's basically free. The online payment system works really well for getting payments from clients. They can either pay with a credit card or ACH, which is great. You can turn off credit card payments too if you don't want to have a fee taken from your payments, which I also find as a nice feature. The invoices look very professional, can be white-labeled, so it just has your branded information on it. The invoices are also really easy to make. We had been trying to use Excel as an accounting system when we first started our small business, and found Wave soon after. It was a huge upgrade, and not very expensive. The reports are great, and it's easy to track expenses and monies brought in. It solved all of our accounting needs as a small website building business.

Puntos en contra:

The one thing we really think can be improved are the recurring invoices. It doesn't make the invoice numbers in order based on that client's invoices, so they're oddly out of order. It's not a huge deal, but would be much better if it kept the invoice numbers specific to each set of clients.

James
James
Research Manager en Ghana
Usuario de Linkedin verificado
Investigación, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best FREE Accounting and Invoicing App for Small businesses/Freelancers

5,0 hace 3 años

Comentarios: WAVE is the best inexpensive mobile and cloud accounting software out there. I doubt if there is any accounting and invoicing software that can provide all of WAVE's features for free!

Puntos a favor:

I use Wave Mobile App for my business' finance, for managing my income and expenses. I use wave for billing and creating invoices for my clients. After using Wave for over 2 years now, I can say it works quite well. It allows me to create client contacts, which the app automatically uses to create client record books. The interface is simple and easy to get along with. The fingerprint unlock integration is one of my best features because I am able to sign in to the app without trying hard to remember passwords or pins. Above all, I think the best thing about Wave is, you get most of the relevant features needed for FREE!

Puntos en contra:

There are few hitches I encounter using wave. I am not able to write off a partly paid bill as bad debt if all attempts to reclaim the payment from my clients fail. Sometimes, people pay about 70% and fail to pay for the rest. In order to close the invoice, I will have to mark it as completely paid and doing that can overstate or affect my financial records and reports within Wave.

Jennifer
Jennifer
Self-employed en Canadá
Usuario de Linkedin verificado
Aprendizaje en línea, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Free invoicing, billing, and accounting software with paid upgrade features

5,0 hace 2 años

Comentarios: I like that I can do my own bookkeeping and light accounting and this keeps me relatively sane come tax time. I highly recommend Wave to anyone who's willing to learn at least a bit about accounting! With Wave Payments and Wave Payroll, the software works well for self-employed folks just getting started and will grow with them as they add to their team.

Puntos a favor:

The cost is compelling -- free! -- but beyond that I find the software is advanced enough to do what I need without being utterly overwhelming like other options. I'm not accountant and there's only so much geeking out I want to do. I can send invoices, get paid, track all my expenses and payments, handle business AND personal finances from the same account, and it all works really well with my bank and integrates decently with Stripe via Zapier.

Puntos en contra:

I'd love Wave Payments to allow for payments in more than one currency. I can invoice in USD and CAD (my main), but I can only accept online payments via Wave in CAD. No biggie.

Corinne
Owner/operator en Canadá
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Satisfied daily user since 2015

5,0 hace 4 años

Comentarios: I'm a sole proprietor of a service-based clinic, and I sell a very small amount of retail product (less than $500 per year). I use Wave to generate customer invoices, track payments, organize expense receipts, calculate taxes payable, and run reports. The app does allow for a "Personal" account which I do not currently use to my advantage but I plan to incorporate that into daily use next year to help keep better track of my overall financial situation.

Puntos a favor:

Wave is free to use which makes it excellent for my small business. It has an app to facilitate easy upload of receipts for my expenses. Being cloud-based enables me to access my accounting from my clinic or my home office (or on the go) with ease in real-time. It syncs with my RBC account to import my transactions and is very user-friendly. Customer service is friendly and responsive.

Puntos en contra:

My complaints about this software are very minor. There is an option to "save and send" invoices by email with a single mouse click, but to print the invoices takes three clicks. My other complaint is that there is no simple Customer Statement to print. The Customer Statement that is available shows every transaction posted, so for most of my clients there will be three entries for each visit to my clinic; one invoice date, one copay payment, and one insurance payment applied. I would prefer to be able to generate this statement showing a list which includes ONLY the invoice date and total amount charged. They are very minor complaints. I am quite pleased with this product.

Arthur
Arthur
CEO en Sudáfrica
Usuario de Linkedin verificado
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Wave Accounting Review

5,0 el año pasado

Comentarios: An overall exceptional experience using Wave for my accounting needs. The only drawback is the automated banking transaction allocation as well as payroll management are not available in my country.

Puntos a favor:

The basic version of the software is free and includes many features not found in paid versions. You don't need to purchase expensive add-ons to make it work for accounting, bookkeeping, or invoicing. Wave offers additional services that will help you improve your skills within the program. Wave automatically syncs your accounting and invoicing, making it a great choice for small businesses that want to consolidate and automate their bookkeeping and billing. Wave's invoicing capabilities are unlimited and completely free. Wave's invoicing features are also customizable and easy to use. Wave allows you to create customer profiles and send follow-up emails. You can also receive reminders and receipts for payment. Wave also offers a mobile app that lets you track and send invoices. Wave accounting has an intuitive interface that is simple to use. Wave accounting is different from other accounting software. Wave accounting is easy to use and requires no prior knowledge. It is easy to use, and you can learn quickly as you go.

Puntos en contra:

Wave's accounting software can be used for free. It's a great choice if you have a small business or don't need more advanced features. Wave's functionality is limited for businesses looking to grow. Wave does not provide multiple plans to increase its functionality, which limits its scalability. It offers limited customer service. Wave Accounting offers only self-service customer support. Wave Accounting offers only one-on-one support to Accounting customers through Wave's paid Accounting Coach option.

Nate
Nate
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Be aware!

1,0 hace 8 años

Comentarios: Be aware! Let’s get straight to it. No polishing, no lies. Wave’s actual system is pretty good. If it “actually” worked…
One sad truth about this company that you’ll notice right away is that their servers or hosting is worse than blogs were in 1980. It is slow, freezes and crashes all the time. Way too annoying to work with on a daily basis for a professional company. Bottom line: the system is unreliable.
Moving along to the stuff that matters even more… Customer service, honesty and professionalism. Uum, try again. You will not find any of that in this company. They clearly have no clue what it means to run a professional service. Last week I processed two transactions. Both of them were more than 2 grand.
Keep in mind that i’m a new startup that needs my money right away, or at least when promised.
2 days go by and no money. Okay…. here we go again. I email Wave asking what’s the deal with the money.
I say “again” because I had the same thing with my first few small transactions. But then I thought it was only because I was a new customer so they had to confirm some details. (by details I mean force me to show them communications between me and my clients).
That same day I get an email from the department that deals with the money saying in fancy words that they are withholding my money for security reasons until they can confirm some details. Again they ask for communications and authorizations. (who do they think they are?) I respond within 2 minutes with snapshots of communications and conversations straight from my client explaining who he is and that he authorized the payment. a day or two goes by and nothing. You can imagine how angry I feel about now. Projects are on hold, business stops, Wave is running me into the ground…. Of course there is no one to talk to until you sign up for the live chat at ($9 a month). So I sign up, because I cannot wait. Open a chat, explain to the woman really respectfully what is going on, she looks it up for 10 minutes and responds by saying that she sees my ticket (email) and that she will escalate it to the top… blah blah blah. So there I learn that live chat is basically if you have a question regarding the functions of the site, but it is basically useless regarding the things that really matter. MY MONEY!
In short, you CANNOT contact anyone about it, you can only email. But emails, despite their promises may take 3 days get answered.
So I send another email asking what’s going on and get a response that since I submitted 2 emails my ticket was moved back down to the bottom. (That wad their way of apologizing or exusing themselves). In that same email they don’t tell me that my snapshot isn’t sufficient or anything like that (even though it worked for the first 3 transactions), they tell me that they need to speak to my clients to confirm payments…. Really? …. wow, okay I respond within 2 minutes with two phone numbers. (this is Friday after 5pm) One of my clients get’s a phone call, confirms payment and they tell him that the money will be released “right away”. The second client get’s a phone call, but misses it. (He is still waiting for another phone call). And of course you cannot call them back, because they use fake phone numbers using local area codes. Well, guess what? The money from the first client that got the phone call from them was not released… and it’s Tuesday already. (almost a week from when I processed the transaction). Never heard anything back from them in past 3 days!! Conclusion: (aside from me being so frustrated, hardly able to contain myself) Well, firstly I would like to say that I switched to Quickbooks online right away. They are a professional company with lower rates and faster deposit times (ONE DAY!). And you can call them! The only reason I chose Wave over Square is because they had a good invoicing system. But i’ve used Square before and never had issues like this. What I mean is this: Why make an issue when there is none????
Wave makes security issues when there is none.
I’m a legal, professional company in the United States. Why in the world would you pretend like there are security issues with my transactions if no one ever disputed or complained? There is no answer. Because if there was a valid answer, Square and Quickbooks would be the same concerned.
Stop making issues where there are none.
I would advise anyone reading this to go with Square or Quickbooks. You will end up being much happier. Unless you can afford these criminals withholding your money for as long as they like. So again: system: too slow, crashes and freezes. OH, and annoying advertisements.
Support: only for functionality questions.
Service: absolutely horrible and un professional.
You choose. Thanks!

Luke
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A data-import nightmare - Stay away unless you love lost transactions

1,0 hace 4 años

Comentarios: Support has been poor quality. As a paying customer of both their payroll service (which is solid) and their accounting coaching, I'm tremendously disappointed with the platform.

Puntos a favor:

The software at it's core is very easy to use. The reliability is however a complete failure.

Puntos en contra:

Throughout the past 3 years, Wave has been a game of 'make sure my bank works.' First, I closed incompatible credit card accounts in order to open accounts that were listed as compatible. A year later, Wave lost the connection with all of capital one due to an issue with switching data providers (from Plaid). Next, Chase bank cards also disappeared. When finally reconnecting, weeks worth of transactions were intermittently missing. For a software company who's core goal is to reduce manual data entry, this platform is a nightmare. Stay away.

Chris
IC en EE. UU.
Bienes de consumo, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great alternative to Quickbooks for small biz users

4,0 hace 5 años

Comentarios: I have two small e-commerce business, and needed a way to track my inventory purchases, sales, shipping expenses, etc. I also had two independent contractor businesses, needing to track expenses such as mileage, supplies, etc. With Wave, I have each venture as a separate company, I can customize the chart of accounts for each one, create invoices for my independent contractor gigs, track invoice status so I don't overlook if something doesn't get paid on time, and review my income and expenses each month. I sometimes do consignment sales for clients in my e-commerce business, and Wave helps me keep track of those sales and settle up with clients each month. Truly a lot of great features offered, and I don't even use all of them (like Banking & Payroll). So glad I found Wave, and I have recommended it to many others.

Puntos a favor:

Wave offers a lot of the basic accounting functions needed for small business users, and the best part is that it's FREE TO USE! Woo hoo! I used QuickBooks in my previous career, and liked the detail it provided, but once I started my own small e-commerce business, I didn't want to spend hundreds of dollars on software, or get locked into a recurring monthly subscription. I was thrilled to find Wave and amazed that it was FREE!

Puntos en contra:

I wish there was a keyword search function in the Transactions section. Sometimes I need to look for a specific transaction but don't remember the exact date it occurred, so have to scroll through several pages to find what I'm seeking. A workaround is to export an Income Statement, then search or sort in Excel, but obviously that takes several extra steps and time. But since it's not costing me anything, this is a minor inconvenience.