Opiniones de JivoChat

"Una herramienta de Chat potente e intuitiva"

Puntos a favor:

Me gusta la sencillez con la que se puede configurar un chat con JivoChat. Siempre que realizo un lanzamiento o venta importante, uso esta herramienta para ofrecer una opción visible de atención al cliente 24/7 en la página de ventas. La función de mensaje emergente incentiva la interacción de los visitantes, y así resolver sus dudas al instante en caso de estar en línea. Una ventaja es que no necesito estar conectado todo el día. Si alguien interactúa durante mi inactividad, el chat solicita su nombre y correo para posteriores contactos. También es muy útil la información que entrega del usuario, como su localización y visitas a la página. Además, el poder visualizar lo que el usuario escribe antes de enviarlo me ayuda a anticiparme en la conversación, mejorando la experiencia y fluidez de las respuestas.

Puntos en contra:

La herramienta está genial, pero sería ideal si incorporaran un sistema de gestión de solicitudes o tickets. Esto facilitaría la resolución y el seguimiento de problemas de soporte más complejos.

Implementacion en innovalitoral.com.ar

Comentarios: Excelente

Puntos a favor:

Excelente en todo sentido, muy sencillo de implementar y con las funcionalidades pro es una potente herramienta de ventas

Puntos en contra:

no he podido integrar applechat a la plataforma, los tutoriales estan desactualizados

Efficient way of communicating with customers

Puntos a favor:

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Puntos en contra:

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Everything is above average.

Puntos a favor:

JivoChat has all the average features available in a single plan.

Puntos en contra:

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

JivoChat user

Puntos a favor:

It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

Puntos en contra:

My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

great chat service with alot of integrations

Comentarios: good

Puntos a favor:

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Puntos en contra:

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Great Integration.

Puntos a favor:

I appreciated the integration with other software.

Puntos en contra:

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

Very solid and mature Livechat and omnichannel inbox

Comentarios: I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Puntos a favor:

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Puntos en contra:

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

JivoChat, way to meet your website visitors

Comentarios: The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Puntos a favor:

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Puntos en contra:

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Essential feature for every customer based company

Puntos a favor:

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Puntos en contra:

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Essential tool for any type of website.

Puntos a favor:

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Puntos en contra:

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Overall a good multichannel system

Comentarios: They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on

Puntos a favor:

I like that is stable, it has desktop and mobile apps

Puntos en contra:

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Works better

Puntos a favor:

You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward

Puntos en contra:

It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations

Easy to initiate a conversation

Puntos a favor:

Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier

Puntos en contra:

Pricing per agent per month makes it hard for smaller businesses to use

Must have software

Comentarios: It helps us sell more when people having doubts before buying and want to ask some question through chat or call first.

Puntos a favor:

Its easy to set up and easy to use for clients. Does its job perfectly. Has inbuilt chat, audio and video calls. The support is lighting fast.

Puntos en contra:

The design is a bit obsolete. Hope they will improve that.

Perfect for chatting in a website

Comentarios: I have had a great experience usign Jivochat, my business is selling goods so this tool has helped me a lot comunicating with clients interested in buying. Several sellers can be connected in the chat at the same time to help different customers with their needs.

Puntos a favor:

I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.

Puntos en contra:

I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat.

organization and practicality

Comentarios: This application is practical and provides easy communication with the customer.

Puntos a favor:

easy to use.efficient.extremely necessary in a company.

Puntos en contra:

the price could be more attractive......

Great service

Comentarios: It has been pleasant.

Puntos a favor:

Capabilities of software to store common knowledge.

Puntos en contra:

There is not an assistant program for when live agents are unavailable/

convenient, understandable

Comentarios: best

Puntos a favor:

convenient, understandable, i like it, simple

Puntos en contra:

I like everything, it is understandable even for children

Not Ideal App for Needed Function

Puntos a favor:

Marketing ideas and concept of product.

Puntos en contra:

Practically unfunctional due to problem and lack of support.

JivoChat - One of the great (even the best) software

Puntos a favor:

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Puntos en contra:

There is no option to use one account in different desktops. But I understand the reaseon

JivoChat Best Tool To Increase Sales

Puntos a favor:

JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever

Puntos en contra:

smooth fast easy & professional best service in cheap price

Jivo helps keep phone lines open

Puntos a favor:

I like that I can respond quickly to a client without the need for a phone call.

Puntos en contra:

The ignore button doesn't stop the notification from dinging constantly.

Good Product for Chat

Comentarios: Good

Puntos a favor:

Good product for chat to interact with clients and prospects

Puntos en contra:

Should try to bring natural language option to chat.

I love Jivochat

Puntos a favor:

I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best.

Puntos en contra:

I am using free version now, we are 4 agents and the price is a bit above our budget.