Opiniones de EngageBay CRM

Solución integral de CRM con inconvenientes menores

Comentarios: A pesar de los inconvenientes menores, he tenido una experiencia positiva con EngageBay. Se ha convertido en una parte esencial de mis operaciones comerciales y he visto una mejora significativa en mis esfuerzos de marketing y ventas desde que adopté esta plataforma.

Puntos a favor:

Me encanta especialmente la interfaz de usuario intuitiva y la fácil integración con otras herramientas. Considero que las funciones de automatización de marketing son de primera categoría, lo que me ahorra mucho tiempo y esfuerzo en la gestión de mis campañas.

Puntos en contra:

Si bien aprecio las amplias funciones que ofrece EngageBay, experimenté algunos contratiempos. Me di cuenta de que el software puede ser algo lento a veces, lo que puede ser frustrante cuando trato de hacer el trabajo rápidamente.

Todo en un mismo lugar

Puntos a favor:

Su gran variedad de herramientas abarcan la mayoria de los requerimientos de quien lo adquiere.

Puntos en contra:

Podria ser un poco complicado de enterner cuando recien se implementa pero todo es de practica y costumbre.

Es estupenda.

Puntos a favor:

Es una herramienta de facil aprendizaje, intuitiva y acorde con lo que uno necesita.

Puntos en contra:

Hace falta imcorporar funciones como Google Meet

Plataforma de CRM completa y flexible

Comentarios: Un CRM sólido con una amplia gama de características. Es fácil de usar y ofrece una buena relación calidad/precio

Puntos a favor:

Es relativamente barato y tiene excelente relación Calidad/Precio, cumple muy bien como CRM, ofrece una amplia gama de características que pueden ayudar a las empresas de todos los tamaños a mejorar su gestión de clientes potenciales, clientes y ventas

Puntos en contra:

Tuvimos algunas dificultades para crear campos personalizados para almacenar datos específicos de nuestra empresa, pero pudimos resolverlo de igual manera

Una herramienta con muchas inegraciones y muy completa, un CRM de calidad y realmente eficaz

Comentarios: En general me ha encantado, por las muchas funcionalidades que incorpora y por su precio sorprendentemente asequible para todo lo que incorpora este genial CRM. Muy buen trabajo el realizado también en su interfaz de usuario

Puntos a favor:

Me ha gustado mucho su amplia funcionalidad, así como las muchas opciones de personalización que ofrece

Puntos en contra:

En algunas áreas, como los informes, he echado en falta alfunas opciones más de personalización

Buena

Comentarios: Buena practica y segura

Puntos a favor:

Su facilidad de gestion y la optimizacion movil

Puntos en contra:

Algunas caracteristicas senpueden mejorar

Great Value and Service

Puntos a favor:

It's developer-friendly - important when you want to customise something like a contact form or email. It's very easy to navigate and figure out. Support is great - very fast and helpful. It does so much for such a reasonable cost compared to competitors. Very stable and reliable.

Puntos en contra:

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

A dizzying array of tools in a nice, integrated package

Comentarios: Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.

Puntos a favor:

The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.

Puntos en contra:

It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.

Engagebay one of my go to choice for Email marketing and automation.

Comentarios: It's a really good tool for sales and email automation. I like the no code platform and creating landing pages is really easy. Also, I like the customer support so much, any issue or error that arises, it gets fixed so early.

Puntos a favor:

Customer service is top notch, Dashboard again is really good and easy analytics, EDM/Landing page creation so easy and in a breeze.

Puntos en contra:

Initially it takes time getting used to when creating the EDM's and Landing page. Certain features are hidden or it takes time to reach them and find them. But once you know its really easy.

Engagebay Review

Comentarios: Disappointing tbh! It's not my decision on whether we keep with it so I guess we'll see how it goes over the next couple of months and if some of the issues above can be fixed then that may help keep us onboard.

Puntos a favor:

I've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive.

Puntos en contra:

Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.

Our business has benefitted from using EngageBay

Comentarios: My overall experience with EngageBay is great! I've never had a problem using the software and any time I have a question, the support has been quick and helpful.

Puntos a favor:

The best thing about this CRM is the ease of use. I found it easy to learn and continue using.

Puntos en contra:

There are some options that could be expanded on such as building web pages, I would benefit from having more options in the design process of the web pages.

All-in-One Marketing and Sales CRM Solution

Comentarios: EngageBay stands out as a versatile and cost-effective CRM solution. It offers an impressive array of tools for email marketing, lead generation, and customer management, all within a single platform. The seamless integration between marketing, sales, and support makes it an ideal choice for businesses looking to streamline their operations and improve customer relationships without breaking the bank.

Puntos a favor:

Comprehensive platform with integrated marketing, sales, and customer service tools. Affordable pricing plans suitable for small and medium-sized businesses. User-friendly interface with robust automation features. 24/7 customer support with helpful resources and tutorials.

Puntos en contra:

At this time, there are no significant drawbacks to report regarding the use of EngageBay.

Best CRM i've ever used

Comentarios: I've used other CRM but this is the one that is hands down the best.

Puntos a favor:

It helps me automated sending emails to clients

Puntos en contra:

the free version should include more function.

Engagebay 5-star Review

Comentarios: Pretty good. Does what it's supposed to do.

Puntos a favor:

Has all necessary features needed, prompt customer support

Puntos en contra:

There are few email templates to choose from.

EngageBay: A User-Friendly Platform with Seamless External Integrations

Comentarios: Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options. Highly recommended for anyone looking to simplify their marketing and sales processes! and also it is very budget friendly and best for small business

Puntos a favor:

I recently started using EngageBay, and I have to say, I'm impressed with its user interface and external integrations. The platform is incredibly user-friendly, making it easy to navigate and use, even for someone who's not very tech-savvy. The clean design and intuitive layout ensure that I can find what I need without any hassle.

Puntos en contra:

Nothing as now the platform is really good and I have started using it recently so don't have any negative things right now.

Sophisticated Software

Comentarios: We run a number of businesses and use Engagebay for some of our clients. If you need to sort contacts, pick them out based on certain factors and send individual or broadcast emails and/or put them through a pipeline, this is for you. You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Puntos a favor:

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

Puntos en contra:

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

The BEST All-In-One CRM Sales + Marketing for the value

Comentarios: The Team is fantastic to work with. it's very easy to set up an on-boarding call to dive into a specific automation and get on-on-one help and the support for quick questions is great too. There is always someone there at a moment's notice to talk to.

Puntos a favor:

It has an excellent interface, easy to use and the support is fantastic. I've had Hubspot for almost a year, and it's nice, but it's super expensive. It was $750 per month; then if i wanted to add workflows it was yet another monthly add-on fee.So after almost a year of that, I decided to start looking for an alternative that had a similar sales/marketing function without the crazy price tag. I looked at practically every option out there and started free trials but didn’t like the layout, functionality, features, and cost.Until…. I discovered Engagebay. I had everything I needed on the marketing side with forms, automation, email marketing, text messaging, tagging, and all the sales stuff I needed to close the job, like one-to-one emails, appointments, and workflows. Plus it has a great user interface, and it’s very intuitive to work with.I checked all the boxes, plus the value was incredible! I could purchase 2 years for the price I was getting for just a couple of months with Hubspot. So I got all the features I needed and a great user interface at a fraction of the cost.However, I understand CRMs & automation but I’m not a marketing expert. So having some level of support and onboarding was really important to me. Virtually ever option out there, including HubSpot has you either go through endless documentation, or you have to wait and chat with some for onboarding or questions.With Engagebay, they literally walked me through everything on a series of one-to-o

Puntos en contra:

I think there could be some improvements to the UI and design options for the appointment setting. I've been using Calendly, and it's tough to transition from Calendly to anythigng else because it's so perfect, easy, and flexible. My main recommendation is model the calendar off the design, function and ease of use of Calendly and the appointment part would be excellent.

Happy Engage Bay User

Comentarios: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Puntos a favor:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Puntos en contra:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Good option for someone needing a cost effective all in one CRM

Comentarios: The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Puntos a favor:

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Puntos en contra:

You get what you pay for, it does what is needed, but does have limitations.

A Magic wand

Comentarios: I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with something, they are always ready to listen and enhance the tool to achieve the desided feature and make the tool even better!

Puntos a favor:

Easy of use, easy of implement, easy of integrate!

Puntos en contra:

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics

Value, Efficiency and Productivity

Comentarios: The lead capture and email marketing was sole reason we joined engagebay and couldn’t be happier. Wasn’t expecting all the other features to be part of this software, almost overwhelming but reassuring to know we can start putting most of our work, efficiently into one place

Puntos a favor:

Right now we're using it for contact management and e-mail marketing primarily. We had a CRM in Zoho and will be migrating most likely soon. Pros: Extensive features at an incredible value and easy to use. Customer support response is amazing and communication is stellar. Feel like I havent even cracked the surface of what engagebay can do!

Puntos en contra:

Time. As great as engagebay is, it’s hard to manage the migration project to CRM. It’s almost as if there’s too much available and migrating doesn’t feel intuitive.

Great Bang for Buck

Comentarios: EngageBay has been very helpful in managing our growing volume.

Puntos a favor:

EngageBay has a number of features that can be easily deployed once you're past the initial learning curve (like all software).

Puntos en contra:

Some features are clunky but the team is always willing to hear feedback. They've implemented several features/upgrades/changes/updates based on chat conversations with them.

A Comprehensive and Easy-to-Use CRM Platform

Comentarios: Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

Puntos a favor:

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Puntos en contra:

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Engagebay has been a great solution for us

Comentarios: Engagebay has been great, especially the customer support.

Puntos a favor:

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Puntos en contra:

There are parts that are slightly clunky (like email sequences), but nothing too bad.

EngageBay CRM, a useful tool for your business

Comentarios: In our case, we use the CRM module for sales and deals management . We use it dayly , is our tool for deals register , sales, win/loss oportunities, contact data, etc.. EngageBay platform provides a glance of our business development and help us to categorize our company priorities, track our goals, tasks, etc. I strongly recommend it for small business .

Puntos a favor:

I like the easy use of the platform, the fast response. For example in the deals view you can add your customers´s logo, and other fields that you consider neccessary. This is very useful in order to have a quick view of your business . You can also generate csv reports from each account. The online support is polite, fast and efficient.

Puntos en contra:

I would like more configurable options for sales reports and user experience interface. For example, change background colors, insert your company logo, reports from different fields. (For example customer hit rate report,etc)