Opiniones de Zanda (formerly Power Diary)

Power Diary Is An Amazing Comprehensive EMR

Comentarios: Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports.

Puntos a favor:

Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes

Puntos en contra:

1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate

Everything I need and nothing more!

Puntos a favor:

I love how easy it is to use the features. Theren't aren't a bunch of bells and whistles - just what I need to for this field. It's pretty easy to figure out how to use the platform even without using the tutorials. I use it for scheduling and for EMR and my Telehealth platoform.

Puntos en contra:

It's a little difficult managing the form templates and other templates you might use.

Works ok - until it doesn't work - usually after an "improvement"

Comentarios: Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

Puntos a favor:

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

Puntos en contra:

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

Best-of-breed

Comentarios: I have used half a dozen other practice management systems. This is the easiest and meets my needs best.

Puntos a favor:

The user interface is intuitive and usable. I can visualise my progress notes for previous consultations easily by scrolling down. Notes autosave as drafts, which is great. The calendar integrates with my phone, so I can see multiple calendars simultaneously. I can build customised templates with autofill fields easily. It integrates with sms, email, and Telehealth.

Puntos en contra:

The calendar integration sometimes takes time to synchronise changes to bookings. The letter/report templates don’t autosave and sometimes I have lost work. It can be tricky to attach documents to emails. The practitioner permissions don’t allow me to make changes to my roster.

2yrs of PowerDiary and Continuing!

Comentarios: Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one.

Puntos a favor:

I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session.

Puntos en contra:

I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be.

It works! Need I say more?

Comentarios: We are still under using Power Diary, but it is easy to show others what to do to get started. In a short time they have told me what it can do. It's great.

Puntos a favor:

It saves me a lot of time, I can see at a glance if my clients will be attending, I can look back over their attendance easily when asked. I can schedule down time for myself and others on my team. It prevents double bookings. P.D. just streamlines my office work, and I save staff member time.

Puntos en contra:

My own lack of time to get the full benefit of the functionality P.D. is capable of.

Highly recommended

Comentarios: Great system to use, easy to learn and great for clients

Puntos a favor:

The ease for which clients can book appointments and the classificatiin setting for practitioners

Puntos en contra:

Interface can be tricky between pc and mobile

Changed my work life!

Comentarios: love it! It has met all my needs and the customer service when first starting was so helpful!

Puntos a favor:

I love that I am able to do everything in one place, it keeps me organized and on track with things that can be overwhelming with business

Puntos en contra:

I wish each invoice could be done individually based on my accounting system -I wish I could use Square for payments -I wish I could have the client screen get small (like zoom) when I am moving between windows

Great for Speech Therapists!

Comentarios: Very positive- it is easy to use and helps reduce my admin time.

Puntos a favor:

Clinical notes are quick and you can make templates to speed up the admin process. There are lots of additional features you can use e.g., invoicing, custom emails. Customer service and support is brilliant!

Puntos en contra:

It's a good product but I still don't use it for report writing as it is not fit for my purpose yet.

Simple and highly effective for clients

Puntos a favor:

I absolutely love the support and how quickly power diary provide feedback

Puntos en contra:

When there are times it is not working due to technical complications

Great practitioner software

Comentarios: I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help.

Puntos a favor:

The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks!

Puntos en contra:

The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary.

Great Servicee

Comentarios: I love all the features that it has and im waiting on more thing to come

Puntos a favor:

my patients are able to schedule their own appointments and pay from a link

Puntos en contra:

I cant import my reqs into the system to type and text

Power diary one stop shop

Puntos a favor:

Handy integration with payment systems that saves so much time. User friendly - instructions readily available for different functions.

Puntos en contra:

Would appreciate formatting options within the notes section.

PD value for money

Comentarios: I love PD and intend on using this as my CMS for now and into the future!

Puntos a favor:

Power Diary has made my life so much simpler as a sole practioner. With its inbuilt features to make creation of forms and invoicing to its great scheduling and claims tracking systems this software is absolutely value for money. PD also have a great range of helpful staff and webinars who assisted me on setting up my practice management from the start.

Puntos en contra:

No issues with this software. I can’t complain!

Small business review

Puntos a favor:

Easy to use. As simple as you'd like it to be. Quick response times when problems occur.

Puntos en contra:

I do home visits. I haven't found that option on there yet. It would be awesome if it could calculate distance between home visits too.

PD Power Diary

Comentarios: Alright but could see improvements in their software features

Puntos a favor:

Accessibility to make bookings straight away virtually online

Puntos en contra:

The features to reduce lag on its software.

Good program

Comentarios: I use it to manage all of my clients and appointments.

Puntos a favor:

I love the interface and how easy it is to manage.

Puntos en contra:

The errors caused by some browsers? One of them, I can't remember which that affected my sessions all day until I found the answers via google.Having the option to share sound when sharing something. Having a chat when sharing to be able to send links or importants things for the client to keep.

Easy to use

Puntos a favor:

Power Diary is very easy to use when looking at your availability for the week. The client profile features are also very helpful.

Puntos en contra:

Nothing! I think it's great and everyone should use it

New to Power Diary

Comentarios: Main feature that we liked is the integration with Xero which enables us to be exact with our accounts and in a time efficient manner.

Puntos a favor:

Offers a comprehensive platform for client management, reports and accounts.

Puntos en contra:

Main feature that is lacking is the inability to select diary slot timings for individual practitioners. We offer 5min reviews to hour long appointments between different practitioners. The one size fits all for all practitioners makes it difficult to see some of the diaries with shorter time slots.Also, when you print out the diary, it has client data that on it that means the print out has to be shredded after, apart from snipping, there is no way to not have this data on the printed diary.

Easy to use, great functionality, responsive team

Comentarios: We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier.

Puntos a favor:

The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further.

Puntos en contra:

Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on.

Quick to learn, intuitive, functional and effective.

Puntos a favor:

When I first opened my practice I was overwhelmed by all the factors I had to consider. I found Power Diary easy to set up. I could understand how it worked without needing to watch endless videos. The support team were really responsive. But most of all I loved that there were times when Power Diary prompted me to consider something I might not have thought off, like compliance. This gave me additional trust in the product.

Puntos en contra:

Honestly, there is nothing I didn't like about this software. I sometimes wished I could print out a calendar with a better layout, but that is just a small thing compared to all the things that worked. With the rising cost of everyday expenses the price point is something that has made me consider other software.

Physiotherapy Practice Management Software review

Comentarios: I have felt significantly more professional using Power Diary from the invoicing, to e-mailing letters and communication to referrers and colleagues. Although my business is small, having a professional software practice management system has been a great investment.

Puntos a favor:

I found Power Diary very easy to use and was able to navigate myself quite easily through setting up my practice information. Have been amazed at all the different integrations and functionality within the system which has been great. Has been a great time saver for me.

Puntos en contra:

Would have liked some initial training or a phone call initially to assist with some of the difficult questions. I understand I could have requested this but I found I had to do a lot of "self study" which was more time consuming than just asking a real person a question. Its easier and more user friendly to talk to someone rather than type all your questions in a chat box.

Power Diary makes our practice easier.

Comentarios: I used Power Diary at work and learned that it's really practical and useful. So I am using it now for my private practice too.
It has been fantastic.

Puntos a favor:

1. keeping records - so easy to follow up as all the records are there under each client's account. 2. easy to use - I do induction sessions for new starters about using Power Diary and find it really easy to use from the day 1. 3. support - easy access to support team and be able to suggest fore better features. Flexibility is something I really appreciate.

Puntos en contra:

Not much to mention. If I can ask, I wish I can change the name of fields to suit our practice.

PowerDiary

Comentarios: It has definitely helped manage my client files and is a huge improvement on a manual system. The ability to create a note template has saved me heaps of time and improves the quality of my note taking. Time has also been saved by being able to process Medicare claims online and the integration with Stripe has helped especially with cancellation fees and when adolescents attend without the paying parent.

Puntos a favor:

Best aspects are integration with Medicare and Stripe. Also the ability to create templates is really handy. Being able to create a template for notes is also a big bonus.

Puntos en contra:

Limitations on the fields you can merge in templates, the reports you can create and data you can export. Also, the online booking functionality is quite limited. It would be great if the client was able to complete intake information directly into the system. I currently have to use a separate piece of software to generate an online form to capture all of this information and then manually enter it into the system.

Growing our business with Powerdiary

Comentarios: Our business relies very heavily on powerdiary, for diaries, client appointments, billing, medicare, reporting. The automatic SMS reminders are a great facility for clients (they rely on them to remind them about their appointments) and great for us - people are more likely to cancel when they receive the SMS rather than not attend, or cancel at the last minute. The system has been very reliable. It is extremely rare for the system to be down.

Puntos a favor:

Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function). The software is constantly being improved with additional functionality based on feedback.

Puntos en contra:

There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment. However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost.