Opiniones de Intermedia Unite

Outstanding Quality and Service

Comentarios: Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Puntos a favor:

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Puntos en contra:

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Best Tech Team on the net.

Comentarios: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Puntos a favor:

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Puntos en contra:

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

NOT Phone orientated .... But it works

Comentarios: The phone works decently, but it seems as if they do not focus on phone calls as much as their other services

Puntos a favor:

Phone calls consistenrtly go through, good call qualities, good customer service

Puntos en contra:

Recent calls dont show which calls were incoming and outgoing, no text threads, no option to switch to a direct number and make a call unless you go through the settings online change it and then try to make the call

Best in class

Comentarios: It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option.

Puntos a favor:

We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free…

Puntos en contra:

That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services.

Great solution for our team that saves us $$$ too!

Comentarios: I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Puntos a favor:

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Puntos en contra:

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

Excellent product, exceptional support

Puntos a favor:

We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary.

Puntos en contra:

No complaints. It does everything we need it to do.

Excellent product & excellent customer service

Comentarios: Wonderful!

Puntos a favor:

Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you!

Puntos en contra:

We cannot think of anything we woudl want to change.

SO much better than Microsoft's exchange services

Comentarios: Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Puntos a favor:

The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Puntos en contra:

The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

happy intermediate unite customer

Comentarios: this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem

Puntos a favor:

very good on boarding process, and very user friendly

Puntos en contra:

so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth

Great online phone system

Comentarios: We have found this online phone system to be a great tool for our company. The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas the last company we had was very sporadic service.

Puntos a favor:

Integrating and setting up Intermedia Unite was fairly easy. The customer service is very helpful! We have found this online phone system a major upgrade from our last provider.

Puntos en contra:

Setting up our voicemail system was difficult. After several attempts however, we contacted customer support and were able to resolve everything.

Great Service and Office Communication Solution

Comentarios: We are very pleased with our service and the options available in our package. Intermedia Unite has simplified and broadened our business communications. Customer service has been exemplary from the sales team to installation and has continued throughout our service period.

Puntos a favor:

The onboarding team was outstanding. They made the process of switching from a PBX based phone system to the Voip system seamless. They were very informative, patient and extremely helpful. The set up included detailed training and assistance. Response to questions, issues or specific feature use was expedient, easy to understand and implement. They are always eager to help. Often times salespeople over promise and under commit. Once you have purchased the service, you are on your own. Not the case here, we have never once regretted our decision to go with Intermedia. Through the use of mobile apps and video conferencing, our ability to broaden communications within the company, outside vendors and partners has simplified our unique hybrid office platform.

Puntos en contra:

The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options. The Voip phone need a consistent and stable internet connection. However, with the use of the mobile app, this issue is eliminated as it works through cellular phone coverage.

Make it official

Comentarios: We are solving the issues or backup, data retention, data availability and a host of issues with archiving and medical industry security that is very important to our customers.

Puntos a favor:

Since joining up with Intermedia, our product suite has multiplied as a result of the cloud services that are available to us. Our management tools for customers are first rate and we have the potential to continue growing based solely on the products and services provided by Intermedia. I believe this is the way for small MSPs to continue to provide services and partner with giant in cloud, data and communications expertise in the cloud. You cannot go wrong here.

Puntos en contra:

We do not have any cons at this time as the software has been one of the best for what we need.

The best decision

Comentarios: More control and the information are always available. Great onboarding setup and support

Puntos a favor:

The product is very easy to use; provides many options and benefits unlike the typical phone system. I have had excellent tech support especially when we moved, Intermedia made sure the system was working to its full potential. Customer service is also excellent. Shold have purchased this system years ago

Puntos en contra:

The voice message is hard to understand at times. It would be nice to have the verbiage for the respectful industry, so the message makes sense when it's played back

Unite Review

Comentarios: The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. Many missteps so far.

Puntos a favor:

It is fairly easy to use. The customer service is excellent but it takes a long time to get to a actual technician.

Puntos en contra:

A lot of the features take many steps in to use. Can't configure a basic console for certain users. The customer service is excellent but it takes a long time to get to a actual technician.

Best Phone Systems

Comentarios: Very happy with their services

Puntos a favor:

Fast action and excellent CS Team When I call, they pickup instantly and trying to help right away!

Puntos en contra:

The old system more complicated, new system is simple.

Great Solutions that Grows as You Grow

Comentarios: I would choose this service provider again. They also offer great pricing on hardware which is an added benefit.

Puntos a favor:

Robust, crisp (requires strong internet solution), easy to use, great value. It's easy to use and the customer support was very helpful setting up the system. Technical support is also easy to reach and great to work with to resolve any issues that may occur.

Puntos en contra:

I don't have a lot to compare this to but the service I've received over the years keeps me with this Intermedia. It was easy to add lines, including an 800 number. The only con I have isn't related to Intermedia. However, the con is for VOiP vs a land line.

Vice President

Comentarios: We've been working with Intermedia for about 5 or 6 years now and have had great success with there exchange software. You can't beat there customer service and the knowledge of there level 2 engineers. We're a small business and couldn't be happier since switching from 365.

Puntos a favor:

Our business primarily is run on Outlook and access to public folders. Intermedia Exchange Server with Sharepoint is extremely reliable and runs incredibly smooth every day.

Puntos en contra:

We like everything about the Exchange and sharepoint interface.

Install review

Comentarios: What few questions or problems were handled quickly by Intermedia staff, or the local installer techs.

Puntos a favor:

The installing company added the Intermedia products, switched out the analog phones to Voip phones and had us running in a very short time, with minimal down time.

Puntos en contra:

Haven't had any issues with the install or operation

Lots of Features & Excellent Customer Service

Comentarios: Transitioning from landline to VOIP was seamless and easy.

Puntos a favor:

Flexibility with the software is great. I can talk from my office or on the go. Setup was easy and intuitive. Customer support was GREAT. They kept working on the issue(s) until they were completely resolved. Very pleased with customer support.

Puntos en contra:

VOIP connections periodically drop voice packets.

My perspective

Puntos a favor:

The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.

Puntos en contra:

My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it.

Intermedia Unite Review- 1 year later

Puntos a favor:

I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app or a computer app version.

Puntos en contra:

I do not like that previous text message conversations are easily lost and the search feature for contact names is not accurate. Also, there is a limit of how many conversations you can view on your sms screen.

Best Exchange Support Offerred

Puntos a favor:

The best option is I can use this software on multiple computers and not worry about syncing my emails. I have the contact and calendar on my mobile devices and do not have to worry about syncing them either. This is the best option I found in using a communication tool like Outlook.

Puntos en contra:

In some cases the implementation can be difficult and I see that sometimes my contacts start to disappear.

Happy user of Intermedia Unite

Comentarios: Have been using Intermedia for several years with little to no problems. Customer service is great for the limited times we needed it.

Puntos a favor:

Ease of switching over to cell phone (app) for answering phones

Puntos en contra:

No issues at this time. Easy to set-up. My only issue is that we do not have time to look into all the features that we are missing out on

better, Cheaper

Comentarios: we replaced legacy email hosting and realized we were being grossly overcharged. our cost went down 75%+.

Puntos a favor:

it works and is much cheaper than what it replaced.

Puntos en contra:

nothing. it works great. why will this not allow me to submit?

Pros/Cons

Puntos a favor:

Able to use the app on my cell phone and have an extra phone in my second home in Europe

Puntos en contra:

I find it difficult setting up greetings etc.