Opiniones de Webex Events (Formerly Socio)

puede mejorar

Puntos a favor:

lo que mas me gusta del software es la facilidad en que puede ser instalado

Puntos en contra:

la interfaz del software no se amugable con el usuario, consume muchos recursos de la computadora

Socio en la mejor plataforma para eventos en linea

Puntos a favor:

me gusta que tenga todo en una misma plataforma

Puntos en contra:

Le falta poder modifificar el layout de la webapp, como por ejemplo ocultar el menú

Easy-to-use, comprehensive tool with great support team

Puntos a favor:

Socio (WebEx) is easy to use and offers a comprehensive variety of features. However, it's not overwhelming like many of the other tools on the market seemed. For a marketing team with no developer planning our annual conference, it let us do our jobs without any extra help, and pull off a fantastic event that far exceeded everyone's expectations. We couldn't have done without Socio.

Puntos en contra:

The backend navigation is a little clunky, but you get used to it.

A great, easy to set-up and manage events platform"

Comentarios: We used Webex Events to improve participant engagement and reduce staff time for a non-profit's annual 24-hour ski marathon. The app enabled us to put a lot of different participant materials in a single, continually updated location (agenda, rules, announcements, hour-by-hour results, etc.) enabling our staff to spend much less time printing and distributing materials and much more time engaging with participants. The athletes loved the app because they could see their results in real time and track how they and their teammates were doing in real time.

Puntos a favor:

We evaluated several different event platforms, and Socios seemed like the easiest to set-up and manage. We first tried to use another platform and that proved too difficult so we pivoted back to Socio (which was more expensive, but worth it in the end.) As a board member of a small, community-based non-profit that produces an annual 24-hour skiing event, we wanted an application to improve participant engagement and reduce work for staff. The results we got in our first year with the Socio / Webex events app were phenomenal.Over half of our 600 athletes used the app over the two days of our 24-hour ski marathon, totaling over 23,000 minutes of usage! The built-in features of the app around Agenda, Announcements, and Participant networking were easy to set up and delivered a lot of value in reducing work on our staff.Even more impressive was how easy it was for us to seamlessly integrate with additional content to deliver a highly-tailored experience to our attendees -- the Web link feature is extremely valuable (especially the ability to pass External ID to a URL), and our athletes were able to continually see their progress in a custom "achievements" web page we built (~2300 clicks from ~280 users), as well as pull up the individual and team rankings in real-time from our race-timing vendor (another 6600 clicks cross 280 users). Additionally, our ability to embed documents and text content made the Event App a one-stop place for rules, instructions and other key details

Puntos en contra:

There are some small downsides, especially for folks on a tight budget. These include extra costs for API access, branded apps (in IOS / Android store), etc. Also, once you set up an external ID for a participant it's difficult to change

Use a better provider than WebEx

Comentarios: We signed up at the start of the pandemic, when all videoconferencing providers were looking for ways to handle the effects of the pandemic, but my company is currently switching away from WebEx, we all complain about it regularly. The main reason we chose WebEx was the fact that attendees were not required to download software, but based on how the usability is, that's not a big deal for us anymore, plus a lot of people now have Zoom or Teams downloaded. It took a lot of use getting use to WebEx, it wasn't very intuitive. The support has been lackluster when we've encountered issues.

Puntos a favor:

The video quality was okay. The fact that downloading a program is not required for attendees.

Puntos en contra:

User functionality/ease of use, scheduling and calendar events, the website, support, how hosting the events is handled with user accounts.

In the busy world of Marketing, Webex (Socio) helps simplify the event management!

Comentarios: Easy, simple, more features than we actually use but I like that their are so many possibilities.

Puntos a favor:

The customer service response time , set up ease, and the one-stop shop factor! We direct all of our attendees to the app when running our conference.

Puntos en contra:

n/a Anything I haven't liked or thought could be better I have made known to the support team and they have added it to their hopper for discussion. Some things have actually been updated and rolled out.

Socio's Platform is the Ultimate Engagement Tool

Comentarios: From start to finish, we were well taken care of--from contract phase to event day. Again, we had the Orange Glove service so we had several trainings (staff, speakers, sponsors) and brainstorm sessions to help teach us about ways to maximize features and build an engaging virtual conference agenda. Lots of great trainings and idea shares!

Puntos a favor:

This platform is so versatile for streaming options--you can use a variety of streaming options or use the one they offer. It also keeps your audience's attention with incredibly engaging features and a great variety of them--from gamification, a social wall, integration with the virtual lounge of your choice (same for a virtual photobooth) to the chat, polling and q&a offerings, attendees are enthralled and truly participate. Additionally, having the mobile app complementing the web app means if an attendee needs to step away from their desk during a virtual event, they never miss a minute of content.

Puntos en contra:

While the initial buildout felt daunting (we bought the Orange Glove service so did not have to do this ourselves)--once the hand off from the Socio team to our team was done and we were trained, it was fairly easy and intuitive. Now that we've done it once, we'd likely be able to do our own event builds in the future if we have the time/bandwidth--but truly, it's a fantastic option to be able to have the Socio team perform the buildouts.

Best I've Seen

Comentarios: Overall, my experience with Webex Events has been mostly positive. We constantly get positive feedback from our attendees about the mobile app, and as the admin I find it intuitive to upload and build out content. Webex is constantly adding new features and improvements.

Puntos a favor:

Webex Events is very user-friendly, both on the back end and end user side. It works well both on mobile devices and on a computer. It is visually appealing and customizable.

Puntos en contra:

Unless you purchase white glove service, your only support options are chat and a library of articles. Though the chat and articles are helpful, it would be much more efficient to be able to speak directly with a support tech and be able to connect attendees with support.

Ditch the Paper Conference Guide...There's an App for That!

Comentarios: I do not think we will ever hold an in-person conference again without this app!

Puntos a favor:

The ability to update the agenda in real-time and push notifications to our attendees made this our best in-person conference yet.

Puntos en contra:

It was a little clunky on some Android devices and it would've been great to capture custom fields via the mobile app so we could've used that for registration.

Best Suited for all occasion

Comentarios: I have been organizing and attending meetings using Webex. It was much better than the other existing apps and majorly the disconnectivity during presentation issue is resolved.This app gives you comfortable feeling when you are presenting a meeting & you can smoothly complete it.

Puntos a favor:

Its a good app with the clear audio and picture presentation. It has highly recommended features like polling, notifying the host and background change.It also works very well with poor network connection so you don't have to worry if you are attending meetings during traveling or in remote area.This UI is best suited for large scale presentation and it also providing robust and healthy service for users.It is simple to understand and can be used by students eaily.

Puntos en contra:

It took little much time to switch the camera and it get stuck sometime even if we have a good WI-FI connection while switching.The screen ratio need to be improved and sometimes if it get stuck by either bug or due to network issue , you have to completely close the app and reopen again.

Great platform for hybrid event management

Comentarios: Webex/Socio offers us an all-in-one tool that allows us to market our event seamlessly to our network. It saves us a ton of time.

Puntos a favor:

I love the dedicated support we receive - I ran into 1-2 issues while organizing our event and was able to find solutions quickly thanks to their dedicated support staff and our representative [sensitive content hidden]. I also love the level of customization we have within our event app - from visuals, branding and widgets. Such a great tool.

Puntos en contra:

The only real downside was the feature that requires users to refresh the event in order to receive current features, changes we make on our end. I wish those changes happened automatically. I also hope they update their add user option as it can be a bit finicky at times - not allowing users already added to be updated.

Nice product!

Puntos a favor:

Easy to use and customize. Meet the functions we need for conference app

Puntos en contra:

Sometimes some technical glitch on uploading photos, others are all goo!

Great Experience with Socio

Comentarios: The entire experience, from the initial sales demo to the post-event wrap-up was superb. Again, the support was outstanding, and the personal service made us feel valued as customers.

Puntos a favor:

We used Socio as the platform for our annual national conference when the pandemic forced us to transform our in-person event into a virtual one. We sought a solution that would work seamlessly with Zoom, allow for replay of our sessions, and drive networking (something very important to our attendee base). Socio met our needs very well. It was intuitive on the admin end to set up and flexible enough to accommodate some of the peculiar needs of our program. The gamification feature proved to be very popular with our attendees, despite our initial hesitation. The best part of working with Socio was their customer support. The support team responded to questions quickly and professionally. It gave us great confidence to know they were available, and they seemed genuinely interested in our success.

Puntos en contra:

The issues we had with the software have mostly been addressed in recent releases. In the version of the software we used, it was not possible for attendees to network via their desktops or tablets -- they had to use these features on their mobile devices; however, the latest version allows for networking on both types of devices. We were disappointed that it was not possible to embed Zoom livestreams but Socio has now created their own integrated streaming solution that we will solve this for us in the future.

First Time Socio User

Comentarios: All in all, socio was a great platform to use for our largest ever educational program in our organization's history! The customer support staff was great and responsive and all users enjoyed the platform. Looking forward to using it again!

Puntos a favor:

Socio is a very user-friendly program on both the front end and back end for both users and administrators. It was very easy to add our organization's branding to everything on the platform. The live streaming service was easy to navigate and manage. They have a wide range of accessibility features to make the platform accessible to a wide variety of users.

Puntos en contra:

I think going into our sales pitch we were under an impression that the breakout rooms feature would be an already integrated program incorporated into socio. However, we were redirected to a third party wonder.me to satisfy that need. Wonder.me is a fairly new program that has incredible potential but there is still a lot to be desired and took some time getting used to. Another piece that I wish would have been included is an included push notification or email function to send users emails who had not registered their account yet. Socio does have a registration platform however if you do your registration through your own CRM database or a third party you have to export a list and email them personally rather than having it baked all in one.

Making your Virtual Event Engaging

Puntos a favor:

Socio was new for my association to use. We needed a platform for our virtual conference in 2021. Some of the things we loved about Socio were how user-friendly it is, how responsive the support team was, and the helpful how-to guides in the Socio library. The platform has a lot of features to help make a virtual event interactive & fun for attendees. The phone app is a nice addition, too. We received positive feedback from speakers, sponsors & attendees alike.

Puntos en contra:

We didn't find much to dislike. A few speakers & sponsors inquired about hiding their video backgrounds, but that is a feature Socio doesn't offer at this time.

Webex was the best platform we could have chosen (and we trialed many!)

Comentarios: We have only used Webex as a virtual platform, so I would say the biggest issue we solved is Sponsorship Benefits. The sponsorship benefits on Webex was absolutley incredible - something you can't accomplish holding a conference via Zoom or even other virtual event platforms! We would also like to use Webex for hybrid or in-person events and use their other features (QR codes, lead generation, etc). We know how valuable these features are, and knowing how easy the interface of Webex is to use, we may end up switching from our current provider.

Puntos a favor:

The build out process was phenomenal, and the support was constant. The backend has support 24/5 with immediate response times, and the Socio Knoweledge Base was extremely helpful and instrumental in helping me with the build-out. The features that are included are incredible, and I love that it's also mobile friendly!

Puntos en contra:

There were some issues with the video rooms, but it was on the user end.

Reeling in an Event ... Socio makes it possible

Comentarios: Fantastic!! The concept of Sales Agent...moving to CSM (Customer Success Manager...moving to online support makes for a hands-on experience between Socio and its clients.

Puntos a favor:

There are many aspects to the Socio Event Platform. The two I like the most are its modularity (grab the components that you need) and the GUI interface makes the process easy. For example, sometimes you need registration, sometimes you don't. If you are required to use an outside registration source, Socio will work with you on developing the API to automatically bring in the reg data or there is an easy import feature. Flexibility is Socio's strength.

Puntos en contra:

The platform was developed for events that are profit-based. So, the terminologies and behaviours tend to follow that profile. In an in-house corporate event, this sometimes creates sticking points with event planners...words like tickets, price and purchase are not applicable. The Socio team is aware of this and I expect to see this option added at a later date.

Excellent Communication Tool

Comentarios: We have been incredibly pleased. The product is solid and performs incredibly well. But the product is only as good as the support and the support team beats anything I've experienced. They are timely, witty, knowledgable, and engaging. It is never transactional. They even follow up on things I've commented about doing. They are quick to offer solutions for creative solutions to ideas we have to leverage the app. All around impeccable online/virtually instant service.

Puntos a favor:

We use the Socio product for our church members. It is an incredibly simple, convenient, and secure way to share information and keep everyone updated on events/activities. It is a very easy to use app for the user. The administrative process is also incredibly intuitive. It has worked flawlessly for our needs. And the instantly available support team is better than any on-line support I have ever received. This is a hallmark of distinction and sets them head and shoulders above other SaaS products I have used.

Puntos en contra:

The only drawback we've had is the need to refresh the app. Users who are not as tech savvy may not recognize the need to update (a circle arrow icon in the top right of the app) the content from time to time. It is a very minor issue we've been able to educate around. On a scale of minor to major scale, this is an incredibly minor issue for us.

Socio helped us pivot our event during the pandemic

Comentarios: Overall we enjoyed our experience with Socio (both the app and their team), so much so that we decided to renew our contract with them for our 2021 hybrid conference.

Puntos a favor:

Our team really enjoyed working with Socio during our shift to a virtual event last fall. We loved the sleek look of the web and phone app and felt like it was fairly easy for our attendees to use. We also really loved working with our dedicated customer success manager [SENSITIVE CONTENT]. She is great!

Puntos en contra:

We had some issues with streaming during our conference and felt like our day of tech assistance rep (who we paid extra for) was not as helpful as they could have been leaving us to troubleshoot issues on our own at times. It was also very time-consuming to get exhibitor and sponsor content onto the app. It would be easier if they could just build their profiles on their own.

You're in good hands with the Socio Team

Comentarios: While we initially planned to use Socio solely for our major annual patient/medical professional gathering, we were so pleased with their quality of customer support and our audience's reaction to our first-ever smartphone/web app, that it was an easy decision to continue our relationship with the Socio team to implement year-long engagement opportunities for our rare disease community. Socio Registration/Community is a GREAT way to advertise, educate, and communicate with your target audience.

Puntos a favor:

Socio allowed my organization (Alport Syndrome Foundation, non-profit, rare disease) the ability to successfully pivot from a canceled in-person event (due to COVID) to an immersive and inclusive virtual event. We more than tripled our expected attendance and our event sponors were very pleased, as was our patient community, with the final product. My staff was thrilled, as there's only two of us, to be in good hands so we could focus on the meeting content while they handled all other logistics. Their customer service and tech support is incredible! They always got back to me and my colleagues so quickly and customized the experience exactly as we wanted it.

Puntos en contra:

The worst feature is the fact that seemingly everything can be customized. There's almost too many great ways to edit things to your liking, so we had to draw a line and stick to simple color schemes in the interest of timing. When they say they care about your company and its branding, they aren't kidding!

Socio was Great for our Virtual Art Education Conference!

Comentarios: Our experience was very beneficial to our organization. We are a repeat customer of Socio, planning our 2nd conference, (hybrid this time), to take place in October!

Puntos a favor:

Honestly, the customer service is the best thing about this software! We regularly had questions and they were always easily and quickly answered by the Socio team. We also liked their web app aesthetic, ease of use and their willingness to let us collaborate with another teacher organization to plan two virtual conferences.

Puntos en contra:

The price is high for a nonprofit teacher organization like us to afford with out collaborating with another association. It was also a little confusing in the app when you look under attendee profiles, you don't see your own profile. It just comes us as "me."

One of, if not the best, option on the market

Comentarios: Socio was an excellent way to create a virtual event feel like a live event. They put a high priority on networking tools, including all the fun! Our attendees loved the contest and social media aspects. We have had zero issues during our live events, and it has been easy for our attendees to learn how to use the platform and dive right into the content.

Puntos a favor:

Socio is the perfect hybrid of do-it-yourself, but get as much support as you would like, option out there. It is very easy to build events and they give you all the support you need to be successful. The final result is a highly professional, easy to use, virtual event platform. We received nothing but compliments from our attendees and have done 2 events now with this platform.

Puntos en contra:

The market demand during this time is driving prices up across all companies who do virtual event platforms. Socio is one of the more reasonably priced when you compare to others for sure, especially if you go with the do-it-yourself approach, but even with that, soon non-profits my size may be priced out if the trend continues.

Outstanding platform and helpful customer service

Puntos a favor:

Socio made it easy to design and deliver our virtual conference for 550 attendees. Our in-house team was able to quickly learn to be system administrators through customer support representatives. Through the post-conference survey, the attendees overwhelmingly loved the functionality and ease-of-use of the platform. The sponsors and exhibitors were overall pleased with the ability to interact with attendees.

Puntos en contra:

There were minor platform features that didn't work as smoothly as we expected. All these features were newly developed, such as video rooms, but the technical issues did not negatively impact the overall user experience.

Excellent Virtual Conference Platform

Comentarios: Our overall experience was wonderful. The training, support, building, and deployment worked extremely well with just the minor glitch of getting people into the app. We will continue to use Socio for the virtual aspect of our future events.

Puntos a favor:

It was extremely easy to build our virtual event on this platform. It was easy, once participants had joined the event, to navigate and use. The support from Socio staff was great. This was our first virtual event and using Socio made it so easy. The feedback from our speakers, sponsors, and participants was all very positive. Those who had used other platforms said they thought Socio was better than the products they were familiar with.

Puntos en contra:

One challenge we had was when participants were first joining the event. Even though we had encouraged and incentivized people to download the app early, we had many participants who waited until the conference was beginning to try to join and because it didn't always go perfectly, there was some added stress right at the beginning of the event. The other minor issue we has was that we would have liked to purchase a higher level of support and service but Socio did not have the staff available. They were up front about it though and did not sell us a product they could not support. And as it turned out, we didn't actually need all the support we initially thought we would. So in the end, it wasn't really a problem at all.

Socio made our move to Virtual a home run!

Comentarios: Our experience with Socio was outstanding! Our attendance increased from 300 to over 500 people, we had excellent engagement in the Chat and the gamification, and our sponsors were as happy as they could be since we could not be in-person. Our big fear was that people would not network, but they did network with each other in Socio!

Puntos a favor:

Socio had what we needed to upgrade our in-person conference app, then when COVID-19 hit they were there with support, suggestions, and training as we transitioned to fully virtual. Socio was the backbone of our conference, our attendees loved it , the gamification was a hit, and their Orange Glove service helped us make sure the technical portion of our conference ran smoothly. Now they are helping us transition yet again to a Hybrid conference!

Puntos en contra:

It was difficult to figure out how the in-session streaming would work best, so we wound up using both Streamyard and Zoom. However, Socio has already fixed this "con" by developing an easier way to work streaming/embedding video into sessions.