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Opiniones de Webex Events (Formerly Socio)

Sobre Webex Events (Formerly Socio)

Tecnología de eventos integral y altamente personalizable para eventos virtuales, híbridos y presenciales.

Descubre más sobre Webex Events (Formerly Socio)

Puntos a favor:

It has a simple interface that's easy for anyone to understand and doesn't need a lot of training. The cost was actually fairly reasonable compared to many other virtual event platforms out there.

Puntos en contra:

Our workshop moderators were really nervous about the chat and Q&A feature during sessions.

Valoraciones de Webex Events (Formerly Socio)

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,9
Funcionalidades
4,6
Relación calidad-precio
4,7

Probabilidad de recomendación

9,3/10

Webex Events (Formerly Socio) tiene una valoración global de 4,8 estrellas sobre 5 según las 208 opiniones de usuarios de Capterra.

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Filtrar opiniones (208)

carlos
abogado en Perú
Sistema judicial, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

puede mejorar

3,0 el año pasado

Puntos a favor:

lo que mas me gusta del software es la facilidad en que puede ser instalado

Puntos en contra:

la interfaz del software no se amugable con el usuario, consume muchos recursos de la computadora

Mauro
Tecnical en Argentina
Telecomunicaciones, 10.000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Socio en la mejor plataforma para eventos en linea

5,0 hace 2 años

Puntos a favor:

me gusta que tenga todo en una misma plataforma

Puntos en contra:

Le falta poder modifificar el layout de la webapp, como por ejemplo ocultar el menú

Evan
Evan
Event App producer / administrator en EE. UU.
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

A great, easy to set-up and manage events platform"

5,0 el año pasado

Comentarios: We used Webex Events to improve participant engagement and reduce staff time for a non-profit's annual 24-hour ski marathon. The app enabled us to put a lot of different participant materials in a single, continually updated location (agenda, rules, announcements, hour-by-hour results, etc.) enabling our staff to spend much less time printing and distributing materials and much more time engaging with participants. The athletes loved the app because they could see their results in real time and track how they and their teammates were doing in real time.

Puntos a favor:

We evaluated several different event platforms, and Socios seemed like the easiest to set-up and manage. We first tried to use another platform and that proved too difficult so we pivoted back to Socio (which was more expensive, but worth it in the end.) As a board member of a small, community-based non-profit that produces an annual 24-hour skiing event, we wanted an application to improve participant engagement and reduce work for staff. The results we got in our first year with the Socio / Webex events app were phenomenal.Over half of our 600 athletes used the app over the two days of our 24-hour ski marathon, totaling over 23,000 minutes of usage! The built-in features of the app around Agenda, Announcements, and Participant networking were easy to set up and delivered a lot of value in reducing work on our staff.Even more impressive was how easy it was for us to seamlessly integrate with additional content to deliver a highly-tailored experience to our attendees -- the Web link feature is extremely valuable (especially the ability to pass External ID to a URL), and our athletes were able to continually see their progress in a custom "achievements" web page we built (~2300 clicks from ~280 users), as well as pull up the individual and team rankings in real-time from our race-timing vendor (another 6600 clicks cross 280 users). Additionally, our ability to embed documents and text content made the Event App a one-stop place for rules, instructions and other key details

Puntos en contra:

There are some small downsides, especially for folks on a tight budget. These include extra costs for API access, branded apps (in IOS / Android store), etc. Also, once you set up an external ID for a participant it's difficult to change

Respuesta de Cisco

hace 5 meses

Evan, ee appreciate your positive review! It's fantastic to hear that Socio was the easiest to set up and manage among the event platforms you evaluated. The phenomenal results, with over half of your 600 athletes using the app during the 24-hour ski marathon, are impressive. It's great to hear about the seamless integration of additional content and use of the dynamic Web link feature . We agree that this feature opens so many possibilities to bring external content seamless into your Event App and deliver a unique, seamless experience for attendees. We appreciate your feedback on the additional costs for API access and branded apps. We continue to strive toward delivering the most comprehensive event experience and providing everything you need in an all-in-one solution. We appreciate you putting your trust in Webex Events and look forward to continuing to deliver a excellent experience for your staff and your athletes!

Laura
Deputy Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Webex Events (formerly Socio) was a valuable tool for our symposium last month!

5,0 hace 7 meses

Comentarios: Webex Events (formerly Socio) was a life saver for our small business in offering the hybrid symposium last month!

Puntos a favor:

Webex Events (formerly Socio) was well received by our attendees, staff, exhibitors, and sponsors. We hosted our Symposium in September, and the event was hybrid. The Webex Events (formerly Socio) app was instrumental in keeping everyone organized. we liked that our sponsors and exhibitors could reach the virtual crowd just as easily as the in-person crowd. Building the app to our specifications was so simple and the help desk was quick to respond with any questions we had. The entire team at Webex Events (formerly Socio) was great to work with! Implementing the app was effortless. Our team was able to customize the app to our color scheme and highlight features of our event. The scheduling function made it straightforward for our attendees to join their session, see the upcoming speakers and overall plan their day based on who they wanted to see speak. The app was used by all involved for two consecutive days. Integrating the Webex Events (formerly Socio) app into our event to keep everyone organized was effortless. We really liked the ticket purchasing feature, this made selling tickets for both in-person and virtual attendees painless. The reporting tool was helpful at the end, we were able to see who and how many people attended each event. The reporting tool and metrics that are available in the end make planning your next event so easy. We also streamed 4 consecutive speakers every and the app records each of those sessions automatically.

Puntos en contra:

The least helpful aspect of the Webex Events (formerly Socio) app was the training tool on streaming the sessions. The tool is only set up to train you to stream one session at a time. We spent two days training only to find out the day of our event that streaming 4 consecutive sessions was nothing like streaming just one session. It made the morning of day one of our event stressful. We suggest modifying the training for those that make more than one consecutive session so that you can train on streaming at least 2 sessions at a time.

Respuesta de Cisco

hace 5 meses

Thank you for sharing your experience with Webex Events! We're delighted to hear that our platform was well received by attendees, staff, exhibitors, and sponsors during your symposium. We appreciate your feedback on the ease of customization, particularly in aligning the app with your color scheme and highlighting key event features. It's fantastic that the scheduling function made it straightforward for attendees to plan their day and join sessions seamlessly. We're pleased to have been part of your successful event, and we're glad the ticket purchasing feature and reporting tools contributed to its smooth execution. Knowing who attended each event and having access to metrics for planning future events is a significant advantage. We appreciate your feedback on our training content, and we apologize for any stress caused on the morning of day one. We'll certainly consider your suggestion to modify the training to share best practices when streaming multiple simultaneous sessions.

Usuario verificado
Usuario de Linkedin verificado
Servicios jurídicos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Use a better provider than WebEx

2,0 el año pasado

Comentarios: We signed up at the start of the pandemic, when all videoconferencing providers were looking for ways to handle the effects of the pandemic, but my company is currently switching away from WebEx, we all complain about it regularly. The main reason we chose WebEx was the fact that attendees were not required to download software, but based on how the usability is, that's not a big deal for us anymore, plus a lot of people now have Zoom or Teams downloaded. It took a lot of use getting use to WebEx, it wasn't very intuitive. The support has been lackluster when we've encountered issues.

Puntos a favor:

The video quality was okay. The fact that downloading a program is not required for attendees.

Puntos en contra:

User functionality/ease of use, scheduling and calendar events, the website, support, how hosting the events is handled with user accounts.

Aiden
Marketing Executive en RU
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

The All-in-One Event Management Software

5,0 hace 8 meses

Comentarios: Webex has revolutionised our business. Streamlined many processes that were long and unnecessary, saving us time and man power.

Puntos a favor:

From start to finish event management on Webex is simple and easy to use. From creating the event and the registration platform all the way to attendee management and the mobile application it is the all-in-one software that literally anyone could use. The customisability on registration and the event app has allowed for us to collect data at events like never before. The support desk are superb and respond to any questions in under 15 minutes allowing you to continue on with what you were working on in no time. We constantly receive compliments on our mobile application when compared to larger competitors mobile apps.

Puntos en contra:

The only things missing are some CRM API integrations and event websites. Other than that it is great.

Respuesta de Cisco

hace 5 meses

Aidan, thank you for sharing your positive experience with Webex Events! We're thrilled to hear that our platform simplified processes and revolutionized your business. The ease of use, customization options, and quick support response are aspects we are proud to offer. We also appreciate your suggestions for CRM API integrations and event websites. Expanding our API integration capabilities is a priority on our product roadmap for early 2024 so we look forward to improving your experience and hearing your feedback in that area. Thank you for choosing Webex Events!

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Originally a Conference App, and now a full Virtual Conference Platform

5,0 hace 3 años

Comentarios: We first used Socio as a conference app at our conference in 2019, after selecting it from a list of 20+ options we'd tested. Our attendees loved it, and while there were some hiccups on site with managing customer service and notifications not always being real time, we were overall very impressed. For our 2020 conference we again looked at dozens of competing conference apps, but in the end Socio remained the best fit for our specific needs. Due to Covid we ended up having to cancel our 2020 conference, and Socio was gracious enough to credit our purchase for use at our 2021 conference. As the pandemic went on though, we made the decision to switch our 2021 conference to a virtual conference, so started the process of reviewing virtual conference platforms. After looking at dozens of these, we finally came back to Socio and demoed their version. We were very impressed with the production quality they offered for our sessions and keynotes, and the networking opportunities they'd built into their platform. Only one other conference platform was close to their level, but Socio was a better fit for us all around so we are moving forward with them for our conference next March.

Puntos a favor:

The software had all the features we were looking for, and implemented in a way that was easy for admins and users alike to use. Socio is also always improving their platform and adding, new useful features. I'm also really impressed with how well they were able to transition from a conference app to a full virtual conference platform, especially their implementation of the live video sessions and the networking opportunities.

Puntos en contra:

The sponsor and exhibitor listings could be better. The logos are small and only allow square formatting, and the listings are functional, but nothing fancy compared to what I've seen in other conference apps and virtual conference platforms. I was also disappointed that they don't support live captioning for their new conference video solution.

Julie
Julie
Sr. Manager, Events and Trade Shows en EE. UU.
Usuario de Linkedin verificado
Productos farmacéuticos, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Socio's Platform is the Ultimate Engagement Tool

5,0 hace 3 años

Comentarios: From start to finish, we were well taken care of--from contract phase to event day. Again, we had the Orange Glove service so we had several trainings (staff, speakers, sponsors) and brainstorm sessions to help teach us about ways to maximize features and build an engaging virtual conference agenda. Lots of great trainings and idea shares!

Puntos a favor:

This platform is so versatile for streaming options--you can use a variety of streaming options or use the one they offer. It also keeps your audience's attention with incredibly engaging features and a great variety of them--from gamification, a social wall, integration with the virtual lounge of your choice (same for a virtual photobooth) to the chat, polling and q&a offerings, attendees are enthralled and truly participate. Additionally, having the mobile app complementing the web app means if an attendee needs to step away from their desk during a virtual event, they never miss a minute of content.

Puntos en contra:

While the initial buildout felt daunting (we bought the Orange Glove service so did not have to do this ourselves)--once the hand off from the Socio team to our team was done and we were trained, it was fairly easy and intuitive. Now that we've done it once, we'd likely be able to do our own event builds in the future if we have the time/bandwidth--but truly, it's a fantastic option to be able to have the Socio team perform the buildouts.

Respuesta de Cisco

hace 3 años

Hey Julie! Thank you for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience from beginning to end. We appreciate all the work you put into your events and we look forward to continuing to work with you.

Tabitha
Tabitha
Director of Events & Stewardship en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Took my drab virtual event to FAB!

5,0 hace 3 años

Comentarios: The only thing I wish if that maybe I could purchase them for a few months - a year instead of having to purchase credits per event.

Puntos a favor:

Socio was so easy to use right from the very start AND if, for some reason, you did have a struggle in some area, their customer service team has an unbeatable response time via chat. Lastly, in terms of learning, there are a lot of written articles, usually with videos or screenshots included, to teach you about all of their features and how some have chosen to utilize them. Your assigned Customer Success Manager will have 1-1 calls with you to walk through YOUR event and answer any pertinent questions, and on event day, everything went as smoothly as possible. Thank you Socio!

Puntos en contra:

I wish I could chat with my guests from the Streaming Studio, having to lose a team member from the studio to have them sign in as a guest so they could chat was not my favorite.

Respuesta de Cisco

hace 3 años

Hey there! Thank you so much for your review. We are so excited to hear that both your guests and your team had a positive experience within our platform. It's also wonderful to hear that our customer teams were easily there for you when you needed it. We appreciate all the work you put into your events and we look forward to continuing to work with you.

Linda
Linda
Managing Director en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Multi year and event user - 10 events total

5,0 el año pasado

Comentarios: Overall the experience has been great! We have a dedicated account rep that has been great and always available to answer any questions we have no matter how small.

Puntos a favor:

I really appreciate the ability to connect and then later download all connections to email directly via an excel file.

Puntos en contra:

I would like to see a feature to email all users directly via the app so that we do not have to use a separate service.

Respuesta de Cisco

hace 5 meses

Thank you for your feedback Linda! We are happy to hear you've had a great experience with us over many years and events and that our team has provided you with support whenever you've needed it. In regards to the ability to send emails to users via the app, this is something you are able to do through the Webex Events Registration Emails tool. You can stay ahead of attendee questions and maintain the excitement for your event! Now that Attendees are unified under your single event, this is easier to do than ever. Here's an article that explains how to send and schedule emails: https://help.socio.events/en/articles/5058541-create-and-send-registration-emails Thank you for choosing Webex Events!

Heba
Heba
Industrial Engineer en EE. UU.
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Great Use for Regional Conference

5,0 hace 2 años

Comentarios: Overall experience was positive. I will recommend it to other organizations within my University.

Puntos a favor:

The ease of use for the registrants was unmatched. Our whole conference was easily accessible through the site, with everything centralized.

Puntos en contra:

Nothing too major. I just wish I was able to directly address a question through the Q&A portal.

Bri
Bri
Senior Marketing Specialist en EE. UU.
Usuario de Linkedin verificado
Consultoría de gestión, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Easy-to-use, comprehensive tool with great support team

5,0 hace 2 años

Puntos a favor:

Socio (WebEx) is easy to use and offers a comprehensive variety of features. However, it's not overwhelming like many of the other tools on the market seemed. For a marketing team with no developer planning our annual conference, it let us do our jobs without any extra help, and pull off a fantastic event that far exceeded everyone's expectations. We couldn't have done without Socio.

Puntos en contra:

The backend navigation is a little clunky, but you get used to it.

Briana
CEO en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Conference Planner Approved!

5,0 hace 3 años

Comentarios: Their customer service is fabulous, they are really innovative in thinking ahead and really give their best efforts to meet the clients needs. They are a solid tech company to purchase from.

Puntos a favor:

Socio has so many incredible features. The thing I love most about this software is the integration and communication across subjects. i.e. If you create a conference agenda, you can link a speaker profile to that agenda. Additionally, if the speaker is a sponsor, you can link them to their sponsor profile and in all three places that information is available to list and tag. It is relatively simple to create and navigate and the final product once programmed is really incredible for attendees.

Puntos en contra:

For the App icons, there were not a huge variety of well-designed options, however you can upload your own designs if preferred. I also which there were a few more integrations with gamification allowing for more templated options.

Kaylin
Director of Training en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Easy to use!

5,0 hace 3 años

Comentarios: We loved working with Socio. Our account manager, [SENSITIVE CONTENT HIDDEN], was excellent at communicating with us and answering questions quickly. Her advice helped us make the experience the best we could and we received a number of compliments on the quality of each event and experience.

Puntos a favor:

My organization was in need of a virtual platform for two very different events in 2020 - the first was an annual awards celebration and the second was a half day conference with two tracks of content. We found Socio perfect for both uses. The ability to have a custom app design allowed us to craft a perfectly customized experience that felt aligned with the overall quality level the event attendees were used to getting in person. For the half day conference, the agenda feature was KEY to helping us organize attendees and speakers and allowing the attendees to move seamlessly from session to session. The different widgets within each event were great to provide a “program” where we could highlight sponsors, speakers and sessions. It was super intuitive to make changes, and the ability to create hidden tracks that are only visible to certain types of attendees was amazing for test runs leading up to the day of the events.

Puntos en contra:

Looking back, the major issues that we ran into were instances of user error rather than software errors. We waited a bit too long to take certain steps which caused a time crunch and our attendees did not follow instructions which also led to the need for improvisation.

Chrysa
Membership and Administrative Coordinator en EE. UU.
Música, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excellent virtual event platform

5,0 hace 3 años

Puntos a favor:

The sponsor page features and the gamification feature were all fantastic and much appreciated for our event. Our sponsors were wary about visibility during an online conference, but those fears subsided once they hopped on the platform and saw what we could build out for them.

Puntos en contra:

Not much; there was a bit of a learning curve and some of the click paths could be shorter (your navigation menu changes based on how deep you are into your event platform, which was a little confusing.

Respuesta de Cisco

hace 3 años

Hey Chrysa, thanks so much for your review! It's great to hear that your sponsors enjoyed the gamification and features. Thanks for letting us know about the navigation confusion, we will take this back to our development team for improvement. We're happy to hear that your conference went smoothly, as well!

Cullen
Cullen
Pastor en EE. UU.
Usuario de Linkedin verificado
Instituciones religiosas, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Excellent Communication Tool

5,0 hace 3 años

Comentarios: We have been incredibly pleased. The product is solid and performs incredibly well. But the product is only as good as the support and the support team beats anything I've experienced. They are timely, witty, knowledgable, and engaging. It is never transactional. They even follow up on things I've commented about doing. They are quick to offer solutions for creative solutions to ideas we have to leverage the app. All around impeccable online/virtually instant service.

Puntos a favor:

We use the Socio product for our church members. It is an incredibly simple, convenient, and secure way to share information and keep everyone updated on events/activities. It is a very easy to use app for the user. The administrative process is also incredibly intuitive. It has worked flawlessly for our needs. And the instantly available support team is better than any on-line support I have ever received. This is a hallmark of distinction and sets them head and shoulders above other SaaS products I have used.

Puntos en contra:

The only drawback we've had is the need to refresh the app. Users who are not as tech savvy may not recognize the need to update (a circle arrow icon in the top right of the app) the content from time to time. It is a very minor issue we've been able to educate around. On a scale of minor to major scale, this is an incredibly minor issue for us.

Eric
Eric
Executive Director en EE. UU.
Usuario de Linkedin verificado
Organización cívica y social, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Socio Events. Both their Product and their people are the best we have used.

5,0 hace 3 años

Comentarios: WIthout socio, I am not sure we could have put on a successful virtual event the past two years. Their tool and level of customer service literary kept our business alive. We heard from multiple attendees that are simply sick and tired of coming to virtual events, however, that socio was the best platform they had used and set us apart from other virtual events they had joined. In a post-event survey, 2/3 of our attendees rated the socio platform 4 or 5 stars (out of 5). There are always plusses and minuses to various platforms and nothing is ever going to be a perfect fit for everyone. Socio does so much very well but there are a few places, like the current way that presenters are cut off from attendees in the normal system that if that is what is most important to you, there may be better options. However, if you are talking about out-of-the-box solutions for an event of any size, their customer service puts them far above anyone else.

Puntos a favor:

Our Main Event each year is a convention. Usually, it is in person with about 4000 people. Last two years we have been virtual. Socio was the event app for our last in-person event and the two virtual events we have held. It connects with our website and our registration system to automatically bring in content and attendee information. In this last year, we also used their platform for the streaming solution. The product itself is flexible but fairly easy to use. We have a fairly complex event (120+ sessions over three days with hundreds of speakers and dozens of sponsors) and not only did it handle it - but it looked good. Customer service and attention is the best that I have seen. We have used 4-5 different event app systems over the past decade and no one came close to socio in terms of both meeting our needs and responding to questions and issues

Puntos en contra:

For an organization like out with so many sessions, speakers, and sponsors, but only a few staff members, it would be nice if there was a level of access to the back end content that we could give to the speakers and sponsors for example so they could upload their own information or make needed changes. Also within the socio studio - currently there is not an easy way for presenters to interact with chat or to handle Q&A. But based on my experience with them, I would not be surprised if this wasn't addressed in an upcoming update.

Arima
RPA Senior Developer en India
Tecnología y servicios de la información, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best Suited for all occasion

5,0 el año pasado

Comentarios: I have been organizing and attending meetings using Webex. It was much better than the other existing apps and majorly the disconnectivity during presentation issue is resolved.This app gives you comfortable feeling when you are presenting a meeting & you can smoothly complete it.

Puntos a favor:

Its a good app with the clear audio and picture presentation. It has highly recommended features like polling, notifying the host and background change.It also works very well with poor network connection so you don't have to worry if you are attending meetings during traveling or in remote area.This UI is best suited for large scale presentation and it also providing robust and healthy service for users.It is simple to understand and can be used by students eaily.

Puntos en contra:

It took little much time to switch the camera and it get stuck sometime even if we have a good WI-FI connection while switching.The screen ratio need to be improved and sometimes if it get stuck by either bug or due to network issue , you have to completely close the app and reopen again.

Respuesta de Cisco

hace 5 meses

Arima, we appreciate your positive feedback on Webex Events! It's great to know you find the app suitable for large-scale presentations and that it helped you deliver professional, high-quality streaming sessions. The recommended features like polling, host notification, and adaptability to poor network conditions are capabilities we are proud to deliver and continuously improve. We'll share your comments on camera switching time and screen ratio with our product team for consideration and future enhancements. We're glad you've had a comfortable and smooth experience and that we can provide you that peace of mind with your streaming production. Thank you for choosing Webex Events!

Usuario verificado
Usuario de Linkedin verificado
Servicios medioambientales, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Socio helped us pivot our event during the pandemic

4,0 hace 3 años

Comentarios: Overall we enjoyed our experience with Socio (both the app and their team), so much so that we decided to renew our contract with them for our 2021 hybrid conference.

Puntos a favor:

Our team really enjoyed working with Socio during our shift to a virtual event last fall. We loved the sleek look of the web and phone app and felt like it was fairly easy for our attendees to use. We also really loved working with our dedicated customer success manager [SENSITIVE CONTENT]. She is great!

Puntos en contra:

We had some issues with streaming during our conference and felt like our day of tech assistance rep (who we paid extra for) was not as helpful as they could have been leaving us to troubleshoot issues on our own at times. It was also very time-consuming to get exhibitor and sponsor content onto the app. It would be easier if they could just build their profiles on their own.

Respuesta de Cisco

hace 3 años

Hello there. Thanks for taking the time to leave a review. We are glad to hear that you enjoyed the platform and working with our team. We genuinely apologize for your streaming concerns and hope you were able to work with your CSM to address these issues. As for the exhibitor/sponsor content, let's just say that our product team is aware and working their magic! We appreciate all the work you put into your events and look forward to continuing to work with you.

Carrie
Conference Co-Chair en EE. UU.
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Socio was Great for our Virtual Art Education Conference!

5,0 hace 3 años

Comentarios: Our experience was very beneficial to our organization. We are a repeat customer of Socio, planning our 2nd conference, (hybrid this time), to take place in October!

Puntos a favor:

Honestly, the customer service is the best thing about this software! We regularly had questions and they were always easily and quickly answered by the Socio team. We also liked their web app aesthetic, ease of use and their willingness to let us collaborate with another teacher organization to plan two virtual conferences.

Puntos en contra:

The price is high for a nonprofit teacher organization like us to afford with out collaborating with another association. It was also a little confusing in the app when you look under attendee profiles, you don't see your own profile. It just comes us as "me."

Respuesta de Cisco

hace 3 años

Hey Carrie! Thank you so much for taking the time to review Socio. It's great to hear that you received such great service from our team, that's a huge focus for us. We're also thrilled to hear you enjoyed the interface of the platform! Thank you for the feedback, as well, we will make sure to pass this to our team for their continuing updates. We're looking forward to helping you power your next event on Socio!

Usuario verificado
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Hands Down the BEST Event Software platform out there

5,0 hace 3 años

Comentarios: I would 100% recommend Socio - whether you have a small event, big event, virtual event, hybrid event or totally in person. The features and functionality they offer and continue to develop will help add value to your event for attendees, organizers and sponsors. We were able to boost our attendance by almost 500% for our annual conference that is normally in person by leveraging the Socio platform and taking our event completely virtual.

Puntos a favor:

Being able to easily use the system and understand how it works is something I always look for when implementing a new solution. The Socio platform is incredibly intuitive, allowing you to be creative without the complexities and turn your vision for the event into reality. Everything within the platform ecosystem links very well together and it is very clear that there was lot of time thinking about how this platform would make our events better, both for the organizers and the attendees. The user interface is sleek, modern and consistent through the entire platform making it easy to make changes and updates. In addition, the Socio team has continued to develop new features and functionality at light-speed and are staying ahead of the curve.

Puntos en contra:

I would have liked to see a more robust reporting and analytics tool to review our event once it had finished, which I know that is something the Socio team is working on right now! Another area that I think could use some improvements is the ability to add videos and more customization to sponsor pages or even having one of the features be a landing page that allows you to add buttons, videos and other items.

Melon
Marketing Manager en Uganda
Productos cosméticos, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Webex Events is a powerful for video conferencing platform.

4,0 hace 2 años

Comentarios: Webex Events offers a great way to communicate with a large audience while engaging with them in the same event. It is an excellent software.

Puntos a favor:

I love using Webex Events because of its ability to host more than 1000 people in one event. Another thing I love are the in meeting messaging feature and the ability to manage the participants.

Puntos en contra:

Most of the features I found annoying four years ago when I started using Webex Events have been improved and the software works perfectly.

Respuesta de Cisco

hace 2 años

Hi Melon! Thanks for taking the time to write a review. We appreciate your candid feedback! We're happy to hear we've been able to improve our features so that they now work perfectly for you. We are always striving to improve our products and the user experience! Thanks again for taking the time to write a review and please do not hesitate to reach out if you have any questions or need any assistance!

Anna
VP of Planning and Business Development en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excellent Virtual Conference Platform

5,0 hace 3 años

Comentarios: Our overall experience was wonderful. The training, support, building, and deployment worked extremely well with just the minor glitch of getting people into the app. We will continue to use Socio for the virtual aspect of our future events.

Puntos a favor:

It was extremely easy to build our virtual event on this platform. It was easy, once participants had joined the event, to navigate and use. The support from Socio staff was great. This was our first virtual event and using Socio made it so easy. The feedback from our speakers, sponsors, and participants was all very positive. Those who had used other platforms said they thought Socio was better than the products they were familiar with.

Puntos en contra:

One challenge we had was when participants were first joining the event. Even though we had encouraged and incentivized people to download the app early, we had many participants who waited until the conference was beginning to try to join and because it didn't always go perfectly, there was some added stress right at the beginning of the event. The other minor issue we has was that we would have liked to purchase a higher level of support and service but Socio did not have the staff available. They were up front about it though and did not sell us a product they could not support. And as it turned out, we didn't actually need all the support we initially thought we would. So in the end, it wasn't really a problem at all.

Diane
Past Chair en EE. UU.
Hostelería, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Socio made our move to Virtual a home run!

5,0 hace 3 años

Comentarios: Our experience with Socio was outstanding! Our attendance increased from 300 to over 500 people, we had excellent engagement in the Chat and the gamification, and our sponsors were as happy as they could be since we could not be in-person. Our big fear was that people would not network, but they did network with each other in Socio!

Puntos a favor:

Socio had what we needed to upgrade our in-person conference app, then when COVID-19 hit they were there with support, suggestions, and training as we transitioned to fully virtual. Socio was the backbone of our conference, our attendees loved it , the gamification was a hit, and their Orange Glove service helped us make sure the technical portion of our conference ran smoothly. Now they are helping us transition yet again to a Hybrid conference!

Puntos en contra:

It was difficult to figure out how the in-session streaming would work best, so we wound up using both Streamyard and Zoom. However, Socio has already fixed this "con" by developing an easier way to work streaming/embedding video into sessions.

Respuesta de Cisco

hace 3 años

Hey Diane! Thank you for taking the time to leave such a glowing review. We are elated to hear that your conference was a hit and that pivoting to virtual was a success. Not only that, but we are excited to work with you as you prepare for your hybrid conference. We appreciate all the work you put into your events and we look forward to continuing to work with you.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great solution for our event's needs

5,0 hace 5 años

Comentarios: If you’re going to invest in an event app, Socio should be that investment! Be sure to take advantage of the onboarding meeting that they set up when you first come on as a customer. It was a huge help that set us up for success using the product.

Puntos a favor:

I loved the customizable aspect of the app. There were so many different things I could do to personalize our app so it would look “on brand” for our event! Socio did a great job creating a workspace that was easy to understand and navigate. Our attendees had a blast using the “Shake to Connect” feature when at the event! The app made it very easy for our attendees connect with each other. Our attendees have expressed how easy it was to download their list of connections after the event was over so they could continue chatting with those they met at the event. The app made it easy for us to notify attendees when something in the schedule changed by sending out a push notification! The customer support we got from the Socio team was also amazing. They were very helpful and had great suggestions regarding how to get the most out of the app!

Puntos en contra:

The app worked really well so I have nothing to complain about. A lot more people downloaded it than anticipated!