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Sobre Retail Express

People choose Retail Express because it was made by people with a retail background, and their powerful features and integrations.

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Luke M.
Director en Australia
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

A Fantastic System for all Retailers, big and small

5 el año pasado

Comentarios: From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Puntos a favor:

The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.

Puntos en contra:

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Brad B.
Inventory Manager en Australia
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Express Implementation for a Small Multi Sectioned Retail Business

4 hace 2 años

Comentarios: The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Puntos a favor:

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Puntos en contra:

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Melissa B.
Accounts en Australia
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Feedback

3 hace 3 años

Puntos a favor:

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Puntos en contra:

Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero

Geoff H.
Director en Australia
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Excellent product with great integration across Shopify and Xero

5 hace 3 meses

Comentarios: We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal.

Puntos a favor:

Retail Express is easy to use and integrates well across our online platform and accounting software

Puntos en contra:

It would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual.

Melanie F.
Office Manager en Australia
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Great POS Cloud System

4 hace 3 años

Comentarios: Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Puntos a favor:

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Puntos en contra:

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Melanie F.
Retail Clerk en Australia
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Professional Support with Friendly Service

4 hace 3 años

Comentarios: This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Puntos a favor:

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Puntos en contra:

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Debbie R.
Admin en Australia
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Allstar Batteries love Retail Express

5 hace 6 meses

Puntos a favor:

Retail express in our business is quite easy to use even for those that are not computer savy.

Puntos en contra:

The contacting of support by email, would be the one of the few things. Another would be search features for customers.

Bruce M.
Manager en Australia
Automatización industrial, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Express has been a great improvement on our previous POS and inventory system.

4 hace 3 años

Comentarios: On the whole, it is a great product.

Puntos a favor:

It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.

Puntos en contra:

There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.

Paula H.
Shareholder en Australia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Highly appreciate this software

5 hace 5 meses

Comentarios: Amazing....cannot believe how much it does for you and almost cuts your admin time by half at the very least. You definitely get what you pay for.

Puntos a favor:

at first seems so overwhelming when you watch to see all that it can do and offer...however the training takes you through everything step by step at your own pace and allow you to reach out to discuss any any issues you may have.

Puntos en contra:

At this stage we haven't gone live for me to comment on this part at this time...however at this stage all has been super helpful.

Jonathan H.
Owner en Australia
Vino y licores, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Very poor customer service and poor system security

1 hace 3 años

Puntos a favor:

The POS itself is nice and relatively easy to use it has a nice look................................

Puntos en contra:

Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.

Stuart L.
Gerneralist en Australia
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Life Changing

5 hace 3 años

Puntos a favor:

Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.

Puntos en contra:

Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.

Jason D.
Director en Australia
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Retail Express is very easy to use and was a very smooth transition for us from a paper derivative business to a digital platform

5 hace 3 años

Puntos a favor:

Very Easy to use and gives us an edge on professionalism and performance internally. Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.

Puntos en contra:

So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.

Pauline L.
Owner en Australia
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Fantastic POS system

5 hace 3 años

Puntos a favor:

Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.

Puntos en contra:

Would be helpful if it allowed product images to be uploaded alongside products to help with inventory

Daniel S.
Managing Director en Australia
Artículos deportivos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Sales Staff Promised the World, Product Failed Miserably

1 hace 3 años

Comentarios: If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true.

Puntos a favor:

The POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing.

Puntos en contra:

- Xero integration is manual and terrible - Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful - Entering Purchase order when not complete turned our accounting software into turmoil. - Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up - Ecommerce integration was promised but never happened, all smoke and mirrors

Jordan P.
Managing Member en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Great Option For Managing Inventory

5 hace 2 años

Puntos a favor:

Retail Express was a new platform we were introduced to when adding a medical supply business on to our growing organization. We had no idea how much was involved with inventory management. Wow, Retail Express definitely made this much more streamlined!

Puntos en contra:

There were a few bumps during the initial on boarding process. Still with the assistance of Retail Express we we're able to cut past all these hold ups and press forward full speed.