Opiniones de Host Tools

Tools for the Superhost

Puntos a favor:

I like that it features tools to help me automate most of my listings and messaging which takes the most time out of my day. I can focus on other tasks while the Superhost Tools manages my listings for me.

Puntos en contra:

I wish that the pricing engine was better, I find myself having to manually reset the pricing when there's a high peak weekend in my area.

Saves us unbelievable amount of time and improves service

Comentarios: Excellent overall experience with this tool. It does what it is supposed to reliably and we can get on with our other Airbnb services :)

Puntos a favor:

Simple to construct event driven (checking, check out, settled in, inquiry, etc) from templates and edit those messages if necessarybin advance. Messages to coordinate services providers such as self-checkins, cleaners, cleaners etc never get overlooked or contain typing errors. We have two AirBnB's and this communication overhead is very significant.

Puntos en contra:

We don't use the pricing feature as much yet.

USELESS and UNPROFESSIONAL

Comentarios: This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional.

Puntos a favor:

This is the worst channel manager I have ever worked with. Cheap but not even worth that .

Puntos en contra:

This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional.

Superhost tools

Comentarios: Managing a few local listings

Puntos a favor:

Auto response to inquiries. Very difficult to implement without a tool such as Superhost tools. SHT does a great job of responding to inquiries. Unlike some other products, SHT does not mark the response with their name. Guests and owners cannot see you are using SHT

Puntos en contra:

none. Does what I need and what I am looking for.

Wish I'd Found It Sooner

Comentarios: I wish I'd found Superhost Tools sooner! This has made the Airbnb experience with our guests so much better! The pre-written templates are a great starting point to making sure your guests have all the information they need for their stay. Our guests have gushed about how great our communication is — and we know we were lacking in that area previously. Since we both own our own business, and Airbnb is something we do on the side, it'd been super helpful for us now that our guests think that we're initiating conversation​ with them to check in on their stay. I wish we'd had it the past two years!

Puntos a favor:

Superhost Tools is easy to set up and has pre-written templates that you can customize to fit your Airbnb. It's made communication with our guests so much more reliable, and our guests have been gushing with how great of attention we pay to them.

Puntos en contra:

I had some pricing glitches that caused some issues at first, and customer service didn't write me back after the initial email.

Very useful

Puntos a favor:

The automated messaging is really helpful. Also I use the automated feedback for my airbnb guests. Really helpful and a time saver.

Puntos en contra:

I wish it had dynamic listing dates where you could limit the number of or day one day bookings but it opened up week of.

Superhost Tools Is Definitely Worth the Money!

Puntos a favor:

Supherost Tools is well worth the money in time management alone! It has saved me hundreds of dollars in such a small span of time, by not having to deal with the pain of manually entering EVERYTHING, and being able to automate a good deal of it. I expect my company will save THOUSANDS in the near future while continuing to use this product!

Puntos en contra:

It took me a little bit to figure out how everything worked, but once I did, it was well worth the wait!

Save time with SuperHost Tools

Comentarios: Save me time and I never miss sending emails with the automation tools.

Puntos a favor:

Anything that saves me time and helps me keep my 5 star review is worth it! The email responder is what I use most. Also can t beat the price.

Puntos en contra:

I'm not using the pricing yet since I was with another service, but may try it out.

Automize all host duties at one go. Very handy tool

Puntos a favor:

There are lot of tools out there do the same job. For starters Host tools is very inexpensive. Starts at $5 for month but still it removes a lot of hassle when it comes to hosting. When you automoze the texted what the guest should receive when checking in checking out etc, it eliminates human effort.

Puntos en contra:

I would like to to see automated pricing to be more effective. Identifying each city’s events etc.

The most timesaving app i have ever found!

Puntos a favor:

Easy to make use of (checking, check out, settled in, inquiry, and so on) from editable templates you can alter in advance, to messages to facilitate other services (self-checkins, cleaners etc) to ensure they are never missed. Since using this tool it has become critical to our business.

Puntos en contra:

nothing found so far, it can sometimes be a little slow but i think that may be due to my internet.

Messaging

Comentarios: It just makes communication easier and more professional.

Puntos a favor:

I'm a 68 year-old woman and not very computer skilled, but I've found Superhost easy to use. What I use most is the messaging. It is customizable. I've chosen to write my own messages when I first receive a reservation, but if it is a last-minute reservation I have Superhost set to send a welcome message. I've also set Superhost to send a message the morning after the guests' first night to ask if they have everything they need, and then the night before departure to remind them how to check out. This saves a lot of time and scheduling on my part, and most guests seem to feel that I am being attentive.

Puntos en contra:

I haven't had any problems with it. I haven't used the pricing software yet.

Host Tools is an Rental Property Live Saver!! I have recommended it to multiple friends

Comentarios: I have used host tools for a really long time. I feel like I have seen it evolve into a critical tool that I use to run my rental properties. I have recommended it to several friends who also use it.

Puntos a favor:

This is an amazing system that lets me easily set up messages for my guests. I love that I can change the timing so I can have a message go out once they book, then a message right before they check-in, etc.

Puntos en contra:

I think one new feature that has been mentioned is connecting with locks. If I could have it set up so it was sending different codes to different guests that would be amazing.

Time-saver for Hosts

Puntos a favor:

The software automates communication with my prospects, guests, and cleaning teams. The software provides the ability to message in app, text, and email. The time savings for this communication is at least 6 hours per months.

Puntos en contra:

Setting up multiple accounts can be tricky but the customer service team helped resolve the implementation the same day!

Simplied my life by managing routine messages to guests

Comentarios: Saves time and improves the experience for my guests.

Puntos a favor:

I really love this software. I wish I would have thought about it. Routine messages to guests are automated, thanks you, day before checkin, how is your stay, checkout.... Very happy!

Puntos en contra:

A very good experience, no negatives to mention.

Become a super host on airbnb

Comentarios: I have freed up so much time allowing this tool to do the Airbnb message work. Anytime I needed help support was always there.

Puntos a favor:

Save yourself hours of work using this tool.

Puntos en contra:

well, I guess if there was any negativity it was the fact that I had to set it up initially.

Reliable

Puntos a favor:

We have used this for our 28 properties. The messages are reliable. I like the last minute booking features as well as the capability to send text reminders.

Puntos en contra:

For the first few days, the messages are a bit unpredictable. I also do not use the pricing tool. I do wish it had an app:)

Adjusts Airbnb Smart Pricing

Comentarios: Great tool, I would recommend it to anybody that has not tried an alternative to simply pricing on the Airbnb website.

Puntos a favor:

Let's face it, Airbnb smart pricing is typically on the low end which is an advantage for Airbnb and the guest but not for the host. This allows you to adjust it by an amount of your choosing.

Puntos en contra:

I wish it had length of stay adjustments. Other than that it is very capable with lots of options. Syncs well too.

Best tool out there for my business

Comentarios: It has made my life so much easier! My guests rave about my customer service and honestly it’s all this tool doing everything. It has helped me manage three properties very easily

Puntos a favor:

The automated messages are key to running a successful short term rental business. I get five star reviews on my communication because of this tool. It’s very easy to use and I’ve told all my friends about it

Puntos en contra:

I wish it integrated with other services like VRBO

General Feeddback

Comentarios: Very Positive!!

Puntos a favor:

Automation of repetitive communications with guests. When you have multiple properties, the communications can be a challenge. Host Tools improved our response times and helps us make sure we have not missed reaching out to our guests multiple times.

Puntos en contra:

This is not a "what do i like least" statement but more of a feature that would be helpful to my team. Being able to collect data from two Airbnb records for use to non-guests. We like to send data to our housekeeping team that we have a checkout and the names of our next guests. This requires pulling data from two Airbnb records. We use calendars but Housekeeping does not seem to work well with calendars.

Automation Easy

Puntos a favor:

All standard communication is automated, making check in and confirmation a breeze keeping my response rate at 100%. Highly reccomend!

Puntos en contra:

No cons that I can think of! Everything works great

Much more flexible than smartpricing

Comentarios: I am able to make more on the weekends but still offer lower prices and fill out the weekdays with superhost tools, I’m still getting use to it, but I feel like these tools will help me be most effective as an Airbnb host.

Puntos a favor:

I like the flexibility and range of options you have with the pricing rules compared to the standard smart pricing on Airbnb. I’m a new host and it’s helped me feel confident that I am getting fairly compensated for our space, since smart pricing was so low when we first listed.

Puntos en contra:

It was a little intimidating at first to understand how to set up pricing rules. It would be helpful to have a package of rules recommended to start with since I didn’t really know where to begin.

A necessity!

Comentarios: Superhost tools has changed the game for me in terms of managing my Airbnb property. I live overseas and timing of communication has been a problem with the time difference. I love that everything is set for whatever response time I choose. And I especially love that it will send texts to my cleaning crew! Even if I were local, this service saves me loads of time in terms of communicating with each guest. I’m so happy to have found it!

Puntos a favor:

Functionality, user friendly, takes care of all of my communication!

Puntos en contra:

Sometimes guests ask questions when they book and my set message after a booking is clearly automated in these cases and I need to apologize to the guest for that... but this happens much less frequently than not.

Set it and forget it

Puntos a favor:

This is the only pricing tool I have found for Airbnb that actually gives me full control over my prices. Through pricing tweaks I have discovered that I can substantially increase my profits. Since my rules have been in place (and the developer is super responsive with helping to set them up if you have any questions- which I did!) I've been able to turn my attention elsewhere and have my prices auto update the way I want them to every day.

Puntos en contra:

I was a little confused with setting up the pricing rules but the developer walked me through it and since they've been in place I don't have to touch them!

Great tool for your (AirBnB) Hosting

Puntos a favor:

I was tired of copy and pasting same messages - that’s why I started using Host Tools. In the Time it became much more sophisticated and is really worth the money. Support is great

Puntos en contra:

New Message dashboard is not as intuitive as the old verauon

Super easy to use

Puntos a favor:

Affordable and reliable service which really saves me time

Puntos en contra:

Nothing - everything has been great so far. Also responsive support