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Opiniones de Mint Service Desk

Sobre Mint Service Desk

Centro de atención y plataforma de gestión de activos tremendamente flexible. Incluye una solución sencilla para chatear con clientes potenciales.

Descubre más sobre Mint Service Desk

Puntos a favor:

No disponible

Puntos en contra:

No disponible

Valoraciones de Mint Service Desk

Evaluación media

Facilidad de uso
4,8
Atención al cliente
4,8
Funcionalidades
4,5
Relación calidad-precio
4,8

Probabilidad de recomendación

9,3/ 10

Mint Service Desk tiene una valoración global de 4,7 estrellas sobre 5 según las 15 opiniones de usuarios de Capterra.

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Filtrar opiniones (15)

J F
J F
Programme Manager en Francia
Usuario de Linkedin verificado
Hardware informático, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Flexible, easy to use, a host of features at a reasonable implementation price

5,0 hace 4 años

Comentarios: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Puntos a favor:

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Puntos en contra:

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr
Team Leader en Polonia
Software informático, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: SoftwareAdvice

Alternativas consideradas previamente:

ITSM Software that doesn't kill your budget and time

5,0 hace 3 años

Puntos a favor:

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Puntos en contra:

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Very good Asset Management tool

5,0 hace 4 años

Puntos a favor:

I like that it has its own ticketing system integrated with it.

Puntos en contra:

I wish they improve and modernize the user interface.

Tomasz
CEO en Polonia
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Flexible and easy to use ITSM software

5,0 hace 3 meses

Comentarios: I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams.

Puntos a favor:

User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise.

Puntos en contra:

Roadmap for next releases could be clearer.

Mariusz
Director of systems maintenance and operation en Polonia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Easy to use and implement service desk system with good support.

4,0 el año pasado

Puntos a favor:

Easy to use, good service, easy configuration.

Puntos en contra:

Notification configuration is not quite clear.

Andrzej
PM en Polonia
Tecnología y servicios de la información, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Mint increases our possibilities.

5,0 hace 2 años

Comentarios: It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.

Puntos a favor:

Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.

Puntos en contra:

From my point of view, MintSD has no downsides.

Marcin
Cloud Architect en Polonia
Software informático, 5.001-10.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Reasonable pricing and straight to the point

5,0 hace 2 años

Comentarios: Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.

Puntos a favor:

We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.

Puntos en contra:

Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.

Rolando
Rolando
COO en España
Usuario de Linkedin verificado
Animación, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Very good tool

5,0 hace 4 años

Comentarios: Very happy with the software and the service.

Puntos a favor:

During our periods using it, it was very simple and organized software to cover our needs.

Puntos en contra:

Some graphic designs of the interphase could be improved.

Maria Fabiola
Maria Fabiola
VP Business Analysis SR Manager en México
Usuario de Linkedin verificado
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Very usefull

5,0 hace 4 años

Puntos a favor:

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

Puntos en contra:

Nothing to add at this moment .... thanks

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Great system

5,0 hace 6 años

Puntos a favor:

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Puntos en contra:

I like everything is very helpful and easy

Sylvie Florence
Sylvie Florence
Gestionnaire en Togo
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Logiciel de service client

4,0 el año pasado

Puntos a favor:

Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.

Puntos en contra:

C'est très simple et bien efficace. Je l'apprécie

Lukasz
CEO en Polonia
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Ease of use is the key

5,0 hace 5 años

Comentarios: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Puntos a favor:

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Puntos en contra:

For our purposes everything is ok. It is great for ticket management.

Respuesta de OPGK RZESZOW

hace 5 años

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Constance
Supervisor en Canadá
Banca, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Excellent

5,0 hace 6 años

Comentarios: Very professional and fantastic service

Puntos a favor:

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Puntos en contra:

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Respuesta de OPGK RZESZOW

hace 6 años

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

Mohd Azfar
Application Consultant en Malasia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great new comer

4,0 hace 5 años

Puntos a favor:

Ease of use. Chat oriented communication.

Puntos en contra:

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Respuesta de OPGK RZESZOW

hace 5 años

Thank your for your review. We are working hard to improve our solution.

Nicholas
Analyst en Canadá
Software informático, 5.001-10.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great software

4,0 hace 5 años

Puntos a favor:

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Puntos en contra:

Initially tough to figure out. There is a steep learning curve