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a elegir el mejor software
Sobre Mint Service Desk
Centro de atención y plataforma de gestión de activos tremendamente flexible. Incluye una solución sencilla para chatear con clientes potenciales.
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Flexible, easy to use, a host of features at a reasonable implementation price
Comentarios: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Puntos a favor:
The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Puntos en contra:
When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
Alternativas consideradas previamente:
ITSM Software that doesn't kill your budget and time
Puntos a favor:
- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)
Puntos en contra:
- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)
Very good Asset Management tool
Puntos a favor:
I like that it has its own ticketing system integrated with it.
Puntos en contra:
I wish they improve and modernize the user interface.
Flexible and easy to use ITSM software
Comentarios: I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams.
Puntos a favor:
User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise.
Puntos en contra:
Roadmap for next releases could be clearer.
Easy to use and implement service desk system with good support.
Puntos a favor:
Easy to use, good service, easy configuration.
Puntos en contra:
Notification configuration is not quite clear.
Mint increases our possibilities.
Comentarios: It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.
Puntos a favor:
Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.
Puntos en contra:
From my point of view, MintSD has no downsides.
Reasonable pricing and straight to the point
Comentarios: Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.
Puntos a favor:
We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.
Puntos en contra:
Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.

Very good tool
Comentarios: Very happy with the software and the service.
Puntos a favor:
During our periods using it, it was very simple and organized software to cover our needs.
Puntos en contra:
Some graphic designs of the interphase could be improved.

Very usefull
Puntos a favor:
Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option
Puntos en contra:
Nothing to add at this moment .... thanks
Great system
Puntos a favor:
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Puntos en contra:
I like everything is very helpful and easy

Logiciel de service client
Puntos a favor:
Un très bon produit de service client , très simple et facile à utiliser avec plusieurs fonctionnalités.
Puntos en contra:
C'est très simple et bien efficace. Je l'apprécie
Ease of use is the key
Comentarios: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Puntos a favor:
I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Puntos en contra:
For our purposes everything is ok. It is great for ticket management.
Respuesta de OPGK RZESZOW
hace 5 años
Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
Excellent
Comentarios: Very professional and fantastic service
Puntos a favor:
Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.
Puntos en contra:
At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.
Respuesta de OPGK RZESZOW
hace 6 años
Thank you for reviewing us. We are working hard to improve the overall onboarding experience.
Great new comer
Puntos a favor:
Ease of use. Chat oriented communication.
Puntos en contra:
As the system is new, not all features available but current features already enough for helpdesk and asset management.
Respuesta de OPGK RZESZOW
hace 5 años
Thank your for your review. We are working hard to improve our solution.
Great software
Puntos a favor:
Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
Puntos en contra:
Initially tough to figure out. There is a steep learning curve