Opiniones de Gymcatch

Gymcatch is Great

Comentarios: I have found using Gym-catch to be easy and great support with video tutorials It is now allowing me to grow my business in different avenues I am delighted I found Gym-catch

Puntos a favor:

Gym-catch is helping me find new revenue streams clients are booking in advance and I am now able to sell my online videos through the app which has given me a bigger market

Puntos en contra:

Clients don,t get Text reminders of sessions or if they are on a wait list I think this would be a good feature to add on

Fantastic app

Comentarios: Fantastic. I would recommend 100%. Easy to use with outstanding customer service.

Puntos a favor:

Simple to use for both businesses and clients. Lots of extra features to suit your brand/company. You only pay for what you need and you can swap and change it monthly. Everything you need in one place.

Puntos en contra:

My only complaint would be that the client messaging system can sometimes be slow. So there can sometimes be a delay receiving messages.

Excellent customer support

Comentarios: Gymcatch made running my classes so much easier as did not have to worry about bookings or payments as clients could do it all themselves

Puntos a favor:

I was offered a great starting deal for this software after switching over from a competitor so was able to access all the 'bolt ons' I needed for a very reasonable price. The customer service was very quick and helpful whenever I needed it and my customers said it was a very easy system to use

Puntos en contra:

Once the offer period had expired some of the additional items that were handy to have but not essential made it a bit expensive. Also setting up the schedule was a bit fiddly to start but once done it was easier

Tried this software for a couple of years

Comentarios: This software did not suit my business. Customers sighed a sigh of relief when I ditched it.

Puntos a favor:

It was cheap. The support initially was useful. It allowed class swaps which at the time my existing software didn’t.

Puntos en contra:

I swapped to different software after a few years as I got complaints on a weekly basis about gymcatch. I spent time with the team at gymcatch going through my account to see if there was a way to simplify, or if I’d made a mistake setting things up, but Gymcatch said I had everything set up the way it should be. It caused me constant weekly problems and was a time suck, and I realised I was losing new trade; new customers gave up trying to book with Gymcatch. In general, my customers disliked Gymcatch and moving software has been a great decision for the business. Within 3 months of leaving Gymcatch and moving to TeamUp, all the spaces in my classes are now filled, so taking the risk of a more expensive software has paid for itself several times over already. Unless you have a very small and simple business, I would suggest steering clear of Gymcatch. I think trying to save money with cheap software cost me money in the long term.

Invaluable

Puntos a favor:

Gymcatch has been a game changer for me as a yoga teacher. I started using it for my lockdown yoga classes as I was trying to keep track of class attendance and payments manually and it was hurting my brain. It was so easy to set up and schedule classes and has made it incredibly easy for clients to book on to my classes, cancel, get refunds etc. And the customer service is second to none, I get responses to any questions I have so quickly!I couldn't recommend it highly enough. It's great value for so many features. Thank you for making my yoga teacher life so much easier!

Puntos en contra:

None at all, if I had any requests then the team took them on board.

Great support from [SENSITIVE CONTENT] and the team

Comentarios: I had a bit of trouble setting up initially as I am not great with technology. A google trams call was arranged to go through all the parts that I needed help with and now I know what I need to do to set up this new system in a way that works for my business. Couldn't fault the support at all, via web chat and on Meets

Puntos a favor:

How you can set multiple packages for each of your services

Puntos en contra:

Its quite complex to set up and get your head around in the beginning

Best Customer Service!!!

Comentarios: This software has allowed me to seamlessly run my business from scheduling to accounting. It has given me so much of my time back, I don't need to spend hours on admin anymore because of this. It is very user friendly and it did not take my customers long to get the hang of it. The best part has to be the customer support. If anything ever goes wrong or one of my customers needs assistance beyond my control, the support team are absolutely amazing. I never have to panic as they respond instantly via a live webchat and no issue ever goes unresolved. They are so well trained and knowledgable about all ends of the software. It is so refreshing to ask for help and actually receive exactly what you need. 10/10 would recommend. The return for what you pay for is next to none!!

Puntos a favor:

This software has allowed me to seamlessly run my business from scheduling to accounting. It has given me so much of my time back, I don't need to spend hours on admin anymore because of this. It is very user friendly and it did not take my customers long to get the hang of it. The best part has to be the customer support. If anything ever goes wrong or one of my customers needs assistance beyond my control, the support team are absolutely amazing. I never have to panic as they respond instantly via a live webchat and no issue ever goes unresolved. They are so well trained and knowledgable about all ends of the software. It is so refreshing to ask for help and actually receive exactly what you need. 10/10 would recommend. The return for what you pay for is next to none!!

Puntos en contra:

It has everything I need. Sometimes I am limited with features however, I feel that the limits are very niche to my industry. I don't think most businesses would need the things that I would.

Happy with Gymcatch

Comentarios: I had a fantastic experience using Gymcatch for my fitness needs. The platform offers a wide variety of fitness classes that cater to different preferences and skill levels, which was perfect for me as I wanted to try out different workouts.The customer support provided by Gymcatch was exceptional. The instructional videos and teaching materials were comprehensive, making it easy for me to understand and utilize the service. The integration of the platform into various websites was impressive, and the application itself had an attractive and user-friendly interface.One of the standout features of Gymcatch was the ease with which I could book classes. I appreciated the ability to see available classes in real-time and the convenience of booking and paying for classes online. Furthermore, the platform's ability to sync with my calendar made it easy to keep track of my fitness schedule.Overall, my experience with Gymcatch was excellent. I highly recommend this platform to anyone looking for a convenient and comprehensive fitness solution.

Puntos a favor:

The instructional videos for customer support and guidance are effective for learning how to utilize the service. The incorporation of the service into websites is commendable, and the application boasts an appealing appearance.

Puntos en contra:

The sole difficulty I encountered was the inability to connect the API to my website to enable direct booking.

Excel Gymnastics

Comentarios: Especially during Covid we were restricted with numbers allowed in the gym at any one time and GymCatch was an excellent tool to control this.

Puntos a favor:

Very easy to set up from a business point of view and have found by customers feedback they found it very easy to interface with the software.

Puntos en contra:

Nothing to dislike abut this software as it fulfilled our needs brilliantly.

Gymcatch has elevated our small business to the next level

Puntos a favor:

It is effortless to set up from a business standpoint, and based on customer feedback, they have found it uncomplicated to interact with the software.

Puntos en contra:

There is nothing to be dissatisfied about regarding this software, as it has brilliantly met all our requirements.

This app changed my life and gave me back time

Comentarios: Amazing from start to finish

Puntos a favor:

Low admin from a business owner point of view. Super slick and easy to use for clients. Visually great. Extra like calendar sync and checks are brilliant. To be fair I could go on and on about it. It’s that good

Puntos en contra:

None at all. I really can’t fault it all.

Superb customer service

Comentarios: The customer service is incredible, the response time to queries is very fast indeed and the software is constantly being updated to provide increased functionality. Every time I think of something that might be useful, I drop them an e-mail and lo and behold, they have already thought about it and will be bringing it out in their next update. Top notch service! :)

Puntos a favor:

I found the booking system easy to set up, I like the options of the different packages that you can offer. The participant information is great and I found a way to gather all the information needed to meet my insurance requirements without having to ask participants to upload a separate document. It is so easy to duplicate a class to make it recurring. The gift option is brilliant for giving away loyalty classes.

Puntos en contra:

Some of my participants found it a bit tricky at first but they all find it very easy to use now.

Best booking software out there!

Comentarios: Gymcatch is an efficient and affordable booking system which looks very professional. I have had very positive interactions with the directors and found that they are genuinely passionate about making their system work best for their clients and their businesses. [SENSITIVE CONTENT HIDDEN] are very responsive to feedback and are constantly working to make sure the system evolves to meet our needs (such as adding Zoom links when many of us had to move our businesses online).

Puntos a favor:

As an administrator, I like the fact that users have the choice of logging in via the app or the website, as some of my clients don’t use smartphones. I love that the same software can enable me to offer packages of classes to be used within a time limit as well as courses that run weekly for a certain length of time. This gives me the flexibility I need for my business model.

Puntos en contra:

Initially I didn’t like that there was no Courses feature for block bookings, but this has now been added and works very well for me and my clients.

Community Fitness

Puntos a favor:

Easy to set up, easy for customers to use online or to download the app, fast response from support when needed.

Puntos en contra:

I have to be using the online version on a desktop to access all features. Keeping track of class passes is actually quite difficult. If someone cancels and is eligible for refund, I have to remember to go in and manually refund as the system does not do it for you.

Gymcatch

Comentarios: I wouldn't be without it now. I set up my Gymcatch business account during the Pandemic and it met my needs perfectly. Despite now being back to "normality" I wouldn't revert back to cash payments and paperwork. The features it provides make my life much easier

Puntos a favor:

Easy to use system which is perfect for my class needs. Booking is simple, managing class size and detail is straightforward and applications for communicating with customers are easy to use

Puntos en contra:

Some of the essential features are additional bolt ons. It would be nice if these were included, but I understand why they're not. From an admin point of view I find it easier to use from the website on my laptop rather than through the app on my phone. The reverse is true from a user-participant perspective.

A great booking system for my classes

Comentarios: Very good customer service and how they are always looking to improve, add and stay up to date with their system to make it better for customers. Easy for clients to use and has the features I need.

Puntos a favor:

The integration of Zoom so clients can book everything in one place. Memberships and passes to offer. Easy for clients to use.

Puntos en contra:

You have to sometimes go forwards and back to find what you are looking for. On demand I do not use and have to use a different way to get on demand videos to clients as this doesn't work for me on GymCatch as too complicated and not easy for clients to access. Sending YouTube links has been easier for me. It would be good if there was a portal or easy access area for clients who are on a specific membership or want to purchase on demand, to access recorded content.

Couldn’t live without gymcatch now !!!

Comentarios: I don’t think I could work without gymcatch now ! My business is small but it has taken the worry out of wether people will attend or not . The more classes I do the more necessary gymcatch is .

Puntos a favor:

It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!😂

Puntos en contra:

Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???

Gymcatch has simplified my life!

Comentarios: I would highly recommend Gymcatch, the software is very simple to use, customer support are always always quick to get respond if I’ve had any queries.

Puntos a favor:

I was very sceptical about setting up a booking system and wasn’t too sure how my class participants would find using the software. It’s been SO easy for me, and more importantly for them! With 40+ participants attending classes during lockdown, Gymcatch has been invaluable.

Puntos en contra:

The only problem that I’ve had is when sending a group email to all participants booked on a session, for some reason, I have two clients who don’t receive the emails, they did to start with and both say they haven’t changed any of their settings.

Easy, affordable system

Comentarios: Wonderful! Superb support and totally reliable app

Puntos a favor:

This software makes booking classes, and courses so easy. I love the ability it has to offer online classes too and the efficient way it sends out links to these sessions. Highly recommend it’s a fraction of the price of other apps

Puntos en contra:

When I first signed up there was no membership feature, but that has since been added. Excellent service

Simple to use, loads of features and the best value for money out there!

Comentarios: Great experience. Nothing put positive feedback from our instructors in regards to the price, how well the software fits in with their business, and how supportive the Gymcatch staff are. Most of our instructors previously used other online booking platforms and have not looked back since making the switch to Gymcatch.

Puntos a favor:

Simple to get the hang of. - We (Boogie Bounce) have over 600 instructors in the UK and many have moved onto the Gymcatch platform. The best for value out there - Loads of add-ons available which allow you to tailor exactly what you are getting from the platform. Amazing support from the team - All of our instructors are instantly assisted with any queries they have.

Puntos en contra:

Weren't initially able to gain as much client information as we would have liked from the software, however this has now been addressed and we couldn't be happier.

Very easy to use & value for money

Puntos a favor:

It's easy to use and create templates for class & appointments. It really is a inexpensive booking system that integrates well. The app is good too and my clients find it easy to to use as well.

Puntos en contra:

The app is missing 1 feature that irritates me and that is the ability to add clients from my followers and deduct from their passes and the opposite. Cancel clients off and remind their passes. It can be diwn on the desk top version which means I have to get out my laptop or even go through their website on my phone.. but it's a minor inconvenience.

Gymcatch

Comentarios: All good and the customer service is excellent offering a speedy response to any queries.

Puntos a favor:

Love everything about this software, massively reducing class admin time.

Puntos en contra:

There isn’t anything I dislike about this product

Great fit for my transformed business

Comentarios: My business was transformed by covid and required to change to an online paradigm. Mindbody tried to evolve but did not meet our needs. Karmasoft has Zoom integration but is buggy and a debacle for us and our customers. GymCatch appealed to me at first because of its simplicity. GymCatch’s customer-centric paradigm was so different from MindBody, it was difficult to get used to. After a short time, this customer-centric paradigm made sense and was a perfect match for my transformed business. [SENSITIVE CONTENT HIDDEN] has been terrific at providing support. GymCatch is solid and I am glad I made the switch.

Puntos a favor:

Customer-centric paradigm is a great fit for my transformed business.

Puntos en contra:

Awkward to migrate existing customers into GC system.

Fantastic option for small fitness business

Comentarios: The product was fantastic for my small fitness business as it also provided a professional interface to interact with my clients. Most importantly, the customer service was exceptional with super fast response times that always helped me solve any issues.

Puntos a favor:

Creating an easily accessible booking system which significantly reduced by admin time as it seamlessly integrated with payment systems.

Puntos en contra:

I had difficulties imbedding the software with my website but in the end I just directed clients to the app and that worked just as well as if I had integrated elsewhere.

User friendly

Comentarios: I no longer needed to contact customers individually.
If I needed to cancel/change classes I updated Gymcatch and my customers received notification.
Really great overall product and support from [SENSITIVE CONTENT HIDDEN] and the team 🙂

Puntos a favor:

Gymcatch has been so easy to use for me and my customers. I am not very tech savvy and Gymcatch is very easy to set up and navigate around. Setting up my classes, making them recurring, the booking system,etc 👍🏽 No hidden charges. Advance notice of subscription payment. Cancellation at anytime. The support from the Gymcatch team is excellent.

Puntos en contra:

Can honestly say I do not have any issues. Bookings are easily accessible once set up and easy for customers to find and book themselves onto.