Opiniones de Dialpad

Es bueno.

Puntos a favor:

Tiene las herramientas indicadas que se adaptan a la necesidad de quienes la aquieren, facil de implementar y funciona de maravilla.

Puntos en contra:

Las llamadas suenan entrecortadas pero es muy raro que pase.

Es genial este aplicativo

Puntos a favor:

Me gusta que puedo enviar archivos de mi computador a mi celular sin tanta cosa.

Puntos en contra:

se me han entrecortado las llamadas cuando estoy transfiriendo datos pero es algo que se soluciona.

Mas que util

Puntos a favor:

Es una plataforma fácil de utilizar, donde podemos usar video, voz, mensajes, entre otras. Tiene aliados como G Suite y Office 365 la cual la vuelve una aplicación confiable tambien tiene un precio asequible.

Puntos en contra:

Es un sofware bastante completo, no tengo quejas.

DialPad has been a great service for our business

Comentarios: Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Puntos a favor:

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Puntos en contra:

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Artificial feature limitations soured my experience with Dialpad

Comentarios: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Puntos a favor:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Puntos en contra:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Good Digital Phone App

Comentarios: Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings.

Puntos a favor:

Dialpad is easy to use and install and is mission critical to our sales and support efforts.

Puntos en contra:

It can be expensive and redundant at times but it is very much worth it.

Choose someone else

Puntos a favor:

None, we left openphone and regret the decision to do so. Going to go to aircall where hopefully their callback queue actually reflects the people that need calls back. Even after refreshing, customers that colleague A called back, colleague B would see that they needed a call back.

Puntos en contra:

No SMS notifications, callback queue has never matched from user to user. It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and spoke with them.

Small Local Service Business

Comentarios: I am very happy with Dialpad and highly recommend.

Puntos a favor:

I like the mobile app, it's UI, and ability to use on multiple devices.

Puntos en contra:

Sometimes the app can be a little buggy but overall, I don't have many issues.

This is the next step in IP phones - Perfect for working from home

Comentarios: This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Puntos a favor:

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features.

Puntos en contra:

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

I Love It!

Comentarios: Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.

Puntos a favor:

I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation.

Puntos en contra:

I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business.

An app that you would not stop using!

Comentarios: Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

Puntos a favor:

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

Puntos en contra:

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Great system, easy to use. Very affordable

Comentarios: It worked when we were at a smaller scale very well. Once we became more advanced, we needed to get a more advanced system.

Puntos a favor:

This is one of the more simple and easy to deploy phone systems on the market. When you are in a fast growing startup, these characteristics are crucial.

Puntos en contra:

The multi line dialer was not up to par with what Ive seen on some other systems.

Customer Service Doesn't Exsist

Puntos a favor:

It is a great concept, easy to download.

Puntos en contra:

We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn't seem reasonable. But that's okay, a quick conversation with Dialpad's customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums. A week has gone by and the only response I've gotten is that they discontinued the email I had contacted. I wasn't looking to switch providers but they literally don't have a customer service department anymore.

Great service, just a few things that are hard to find

Comentarios: It was a huge upgrade from Google Voice and I've been happy overall.

Puntos a favor:

I really like the sound quality of the phone call. The department and contacts are easy to access too. I really like that a text can be marked unread, and that calls and voicemails are transcribed as well as recorded. Images are easy to send as well. The round robin call rotation is great.

Puntos en contra:

It's difficult to mark a voicemail unread. Often there is a delay when a call begins. I can't drag text into the message to copy, or highlight and drag phone numbers and text out of Dialpad to copy to accounts. Video is very small when sent through Dialpad.

Dialpad functions are awesome!

Comentarios: Awesome! Tried to switch and the other provider has been around much longer but doesn't have near the technology and capabilities and reporting of Dialpad. If you want the most advanced phone service from a tech and artificial intelligence standpoint there is nothing I've found that rivals Dialpad.

Puntos a favor:

Ease of use and the integrated functions or text and picture messaging.

Puntos en contra:

Sometimes the call quality isnt great but a quick reset or update generally fixes it and Dialpad is always improving!

Dialpad is a perfect solution for any business

Comentarios: We subscribed to Dialpad when we moved office suites. And it immediately became a very productive tool. I
had to travel for business and the mobility was very useful. I had all my call history, my notes, all at my fingertips. And when I received a call in the office, and it was too loud, I simply clicked on my cell and continued the conversation while walk. And the biggest advantage to productivity came when Covid-19 hit, because all the staff are working from home, still using the same numbers, the same process and the same way as if we are in the office. The common INBOX makes everyone aware of everyone else's communications, and the private phone numbers keep sensitive work separate. It has kept us going in these difficult times. And the one thing I really like the most? I can be anywhere in Europe and my NYC number will ring when someone calls.

Puntos a favor:

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business. We can use it on the road, at the office and while traveling, so its perfect, we never miss a call. And by setting up groups we can put one phone on "do not disturb" and still have others answer, plus we can roll over to our personal phones. We have it running in our workstations and smartphones and it is so easy to answer in one and continue the conversation, seamlessly, in another simply by clicking a button. I usually answer through my laptop and if I need to walk away, I can simply just switch to my mobile in real-time. And I can text while I am speaking to a person, multi-task, or simply click a number and dial through it and then make a note on the screen. It remembers everything we do! This system's sound is crystal clear and it simplified our business. The support is also worth noting, they respond quickly and have resolved every single inquiry successfully and efficiently.

Puntos en contra:

I think some of the options should be included in every solution, for example, the dictionary. Other than that I cannot find anything I dislike.

Cheaper than most, but you get what you pay for..

Comentarios: I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Puntos a favor:

I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Puntos en contra:

It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.

Dialpad Review

Comentarios: Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well!

Puntos a favor:

One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for!

Puntos en contra:

Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes.

An Amazing Softphone System

Comentarios: We switched from a standard phone system, not even VOIP, to this and has helped tremendously. It helped handle and port calls to the right department, fend off solicitations and auto spam callers. We can transfer calls, have a funny hold tune, and more features that are being released as time goes on that brings us and our customers value.

Puntos a favor:

Easy. Helps cut down on spam calls when auto attendant is set up. Decent integration with Google. It has Uberconfernece, which has cool features for a group call. You can set up departments that are multiple user ringing lines. Easy to setup. Easy and fast editing if you have alternative hours of operation a certain week. Recordings and Voicemails can be saved to your google drive! Reporting shows a lot that helps visualize what you're dealing with. Contacts can be auto-imported into your Google Contacts list. Notifications on missed calls and voicemails. You can turn on when you're in business, so that phone calls go straight to voicemail after a greeting after hours.

Puntos en contra:

Sometimes has issues with dropping calls sometimes. Sometimes can be a hassle if your headphone system isn't set up on the first call of the day, whether user error or settings getting mixed around automatically.

Day 1 and we had to drop them

Comentarios: Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service.

Puntos a favor:

We liked that it gave the option to integrate with Clio

Puntos en contra:

The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text. Finally, the customer service blowsssss

Highly Recommended!

Comentarios: I'm a fan! Great system!

Puntos a favor:

I love the integration with Gmail, the features and the month to month billing.

Puntos en contra:

I would say that in the interface can be a little confusing at times.

meeting our needs

Comentarios: Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful. Whether during vacation times or transitioning of new employees, being able to see, field and maintain calls that may have otherwise sat in voicemail helps to keep us up to date with all of our clients.

Puntos a favor:

While our needs our basically simple, reliable phone service, the ability to text, the ability to review and save phone transcripts, uberconference have all proven to be very useful to us. Dialpad everywhere is excellent. It is great to have access across all my devices.

Puntos en contra:

Hard to say least about any of it. Adaptability with Amazon Alexa has proven difficult, but not overly important to us at this time. I still am not certain of the benefit of integrating MS Teams as opposed to running it separate and independent.

Dialpad a great alternative to legacy phone system for your business

Comentarios: Dialpad has been great for our small business. Less expense then traditional land line. Also, easy to use with desktop application.

Puntos a favor:

Dialpad has been easy to use and we have not had issues resulting in lost calls. You can load the program and make calls from any computer or mobile phone.

Puntos en contra:

The thing that I have to deal with from time to time is selecting the speaker. This is more of a user issue but it would nice to be able to better select the input I would like to use.

From good to bad and the ransom techniques they use

Comentarios: Terrible support, borderline mafia style sales techniques, terms changing constantly even if you are a customer paying over 50K a year or more... terrible company built of top of twilio.

Puntos a favor:

At the beginning, years ago, we went all in with this. we thought it was refreshing good solution compared to all the other players.

Puntos en contra:

They will hold you ransom once you use them at scale. They will force you to pay for licenses you do not need, misrepresent contracts and make it as difficult as possible to get out of their grip. The software absolutely will let you down. Do not use for anything that requires reliable communication in your company.

Happy customer

Comentarios: We are a forestry company, and most of our workforce is mobile, out in the woods caring for the trees. That we can have one number that will reach them no matter where they are is HUGE for us. The fact that their techs can troubleshoot call issues and fix them (or tell us what we need to do) is also great. Dialpad also can be administered by anyone with a half hour of training or less, so we don't need a dedicated phone tech anymore.

Puntos a favor:

The flexibility and features are night-and-day better than the phone system we replaced. Ability to have phone calls to the office phone ring on our mobiles when not in the office is a favorite, as is ability to block calls from unwanted numbers. We love being able to start a call on one device and in one click move it to another -- like taking a conference call on the desk phone, and when it runs over schedule, move it to my cell phone so I can walk away but stay on the call.

Puntos en contra:

Porting numbers from out old phone system was the only trouble we had, and that's not really Dialpad's issue.