Opiniones de Kinetic

Sobre Kinetic

Epicor ERP ofrece un software empresarial flexible, específico del sector, para satisfacer las necesidades precisas de los clientes de producción.

Descubre más sobre Kinetic

Puntos a favor:

I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful.

Puntos en contra:

Several modules are included for improving requirements and are very weak. Example: Integration to Salesforce.

Valoraciones de Kinetic

Evaluación media

Facilidad de uso
3,5
Atención al cliente
3,3
Funcionalidades
3,8
Relación calidad-precio
3,5

Probabilidad de recomendación

6,9/10

Kinetic tiene una valoración global de 3,8 estrellas sobre 5 según las 174 opiniones de usuarios de Capterra.

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Samuel
Director de Ingeniería en México
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Si lo buscas para manufactura en México no lo compres

4,0 hace 5 meses

Comentarios: Pésima, por muy bueno que sea el software, si no hay una red de implementadores que lo dominen y no hay el respaldo del mismo desarrollador, se vuelve un gasto y un problema, más en el caso de Epicor que no es ni amigable ni intuitiva su interfaz.

Puntos a favor:

Tiene muy buenas características, su MRP suena bien, el costo comparado con los grandes también es razonable más si esperas crecimiento.

Puntos en contra:

Es tu problema hacer que funcione. En nuestro caso que tenemos varios procesos productivos, el implementador que nos recomendaron, que se supone que sabría, no supo y cuando buscamos el respaldo de Epicor México no se logró nada, nos dejaron con el problema y la inversión botada. Nosotros tuvimos que seguir buscando opciones y por nuestro lado buscar resolver. Parece mentira que un software americano y con una empresa de ese tamaño se desentienda. Yo no se para otras industrias pero al menos para manufactura y con la estructura que tienen en México definitivamente es un error adquirirlo.

MIGUEL ANGEL
Gerente Departamento TI en México
Comercio mayorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

EPICOR=DESASTRE

1,0 hace 2 años

Comentarios: No recomendamos este Software , tiene muchos problemas en implementación y actualización del modulo de finanzas y producción. Cuando les demostramos que nuestra empresa se vio seriamente afectada por el no cumplimento de la implementación de la facturación electrónica EPICOR se hizo el ofendido y salieron corriendo. Tuvimos que acudir a terceros para poder operar.

Puntos a favor:

No tengo ningún Pro para este software o empresa. Tengan mucho cuidado si piensan implementar este software en su empresa. Soporte tecnico nunca brinda soluciones siempre se la pasan con FIX y estan a prueba y error. Siempre te mandan con sus parther y terminas pagando doble.

Puntos en contra:

Si no requieres su soporte técnico te quieren cobrar los años que no requeriste el soporte , eso es un robo y abuso por parte de esta empresa.

Respuesta de Epicor Software

hace 2 años

Hi Miguel, thank you for your feedback about Epicor ERP. We're sorry to hear that you've had a negative experience with our technical support team. We would like to learn more so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it quickly.

Noell
Sistemas en México
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Sistema complicado, con poco soporte, implemendores poco capacitados. No recomendable

1,0 hace 2 años

Comentarios: La implementación ha sido un dolor de cabeza, No es claro el resultado que darán ya que depende de los módulos instalados. Los implementadores no conocen el sistema a fondo. La documentación es pobre y el soporte es pésimo, cuando no pueden resolver algo te canalizan con el implementador el cual cobra por hora.

Puntos a favor:

Aunque parece un sistema completo por la cantidad de modulos, se requiere una inversion importante para poder adquirir modulos especificos. No recomendable.

Puntos en contra:

Sistema demasiado complicado, no es intutivo y la informacion consultada se presenta desordenada, la documentación es insuficiente y en muchos casos nula. En dos ocasiones tuvimos problemas con el implementador ya que desconocen del sistema en el área de producción. El soporte es lento y en algunos de los casos inutil te canalizan con el implementador. El costo de la implementación es alto.

Respuesta de Epicor Software

hace 2 años

Hi Noell, thank you for your feedback about Epicor ERP. We're sorry to hear the implementation did not go well. We would like to learn more about the issues you are experiencing so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it quickly.

Jorge
Accountant en Perú
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Epicor = desastre

1,0 hace 3 años

Comentarios: Experiencia absolutamente negativa en la parte financiera. Luego de 3 años de constantes frustraciones estamos migrando a otro ERP que si cumple la premisa de clase mundial.

Puntos a favor:

Su capacidad de llevar procesos productivos y seguimientos en linea

Puntos en contra:

Varias cosas en contra. Ambiente financiero con pocas funcionalidades, no hace costeo a valores reales, maneja doble contabilidad y permite registros distintos en ambas contabilidades (susceptible de mal manejo), no tiene soporte localizado en el Perú, no permite reclasificaciones contables de documentos. En fin, innumerables limitaciones por superar. Pésima calidad por el precio que se paga.

Respuesta de Epicor Software

hace 3 años

Hi Jorge, thank you for your feedback about Epicor ERP. We're sorry to hear the product is not working well for you. We would like to learn more about the issue you are experiencing so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced.

Jeff
Jeff
ERP Software Implementation Specialist en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Exceptional ERP Software for Manufacturers

5,0 hace 2 años

Comentarios: Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for.

Puntos a favor:

Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor.

Puntos en contra:

Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use.

Respuesta de Epicor Software

hace 2 años

Hello Jeff, thank you for your feedback about Epicor ERP. We're glad to hear you find it flexible and intuitive. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Alicia
Alicia
Materials Manager en EE. UU.
Usuario de Linkedin verificado
Muebles, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Robust ERP System Ideal for Manufacturing

5,0 hace 3 años

Comentarios: We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need.

Puntos a favor:

Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants.

Puntos en contra:

Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year.

Respuesta de Epicor Software

hace 3 años

Hi Alicia, thank you for your feedback about Epicor ERP. We're glad to hear that the data mangagement aspects of our ERP is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Dan
Sr. Accountant en EE. UU.
Ingeniería industrial o mecánica, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Epicor Manufacturing, some parts are better than others

3,0 hace 5 años

Comentarios: Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well.

Puntos a favor:

Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable

Puntos en contra:

Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product.

Brian
IT Support en EE. UU.
Maquinaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Workflow made easy

4,0 hace 2 años

Comentarios: We used this to manage the company. We track time on projects. Keep inventory, and is used heavily in supply chain.

Puntos a favor:

This software handles all of your company needs. It does time management, inventory, project management, and more. This was very easy to roll out to end users.

Puntos en contra:

So far we have only used this for less then 6 mo. I don't have any down side at this point. There is still a learning curve that we need to over come.

Respuesta de Epicor Software

hace 2 años

Hi Brian, thank you for your feedback about Epicor ERP. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Jorge
It Coordinator en México
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Epicor Software

3,0 hace 3 años

Puntos a favor:

it is a very complete software, it can really help you with you planning and manufacturing process, you can control your purchases and your inventory very easy

Puntos en contra:

it lack of controls, you have to customize in order to get more control of your process, the cost of customization it is very high, and the support you get for your maintenance fee is is very poor.

Lisa
Lisa
Office Manager en EE. UU.
Usuario de Linkedin verificado
Maquinaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Epicor ERP

3,0 hace 3 años

Puntos a favor:

I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours.

Puntos en contra:

As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had. There are many security measures in place that makes it difficult to undo something or revise after you've done it.

Respuesta de Epicor Software

hace 3 años

Hi Lisa, thank you for your feedback about Epicor ERP. We're sorry to hear you didn't like the software. We would like to learn more about the issues you experienced. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced.

Mike
ERP Manager en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Epicor replaces SAP

3,0 hace 9 meses

Puntos a favor:

Ease of use. Build for manufacturing Integration with other platforms

Puntos en contra:

Epicor is a good ERP. Unfortunately, the ERP industry is more focused on the next customer versus the customers they have and Epicor is part of that. The industry as a whole needs to improve quality and customer service.

Alyssa Rose
Alyssa Rose
Software Development Engineer en EE. UU.
Usuario de Linkedin verificado
Electrónica de consumo, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Epicor ERP allows the analysis of data in real time.

4,0 hace 4 años

Comentarios: Epicor is a solid and highly scalable option that generates a positive return on investment. It also has a real-time data analysis. I recommend Epicor ERP thanks to all the functions that allow employees to work more efficiently and quickly. Although Epicor needs to improve the support team a lot, I'm sure to recommend it.

Puntos a favor:

Epicor ERP creates purchase orders, senders and invoices that generate a high return on investment. In addition, we have been able to accurately track work activity. Epicor meets our accounting needs. Epicor ERP is ideal for companies that buy components from many different places, so there can be traceability. A large number of departments use the system (order entry, sales, IT, finance). In addition, Epicor has a user interface with the ability to export to Excel. Epicor allows real-time data analysis and financial reporting to help make decisions faster.

Puntos en contra:

Epicor does not take advantage of innovations in the development of queries, which would allow inexperienced users to generate their own results without the help of the IT department. In addition, the software support team still needs to improve greatly in order to achieve better efficiency.

Steve
VP of IT en EE. UU.
Maquinaria, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

TCF Review

4,0 hace 9 meses

Comentarios: Overall it is a good tool for our business. Runs a lot of our key business processes

Puntos a favor:

We are able to do more with fewer people

Puntos en contra:

We struggle with scheduling complexities and the reporting tools are limited

Rob
Rob
IT Directior en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Full-featured mid-tier ERP based on Microsoft Stack (or cloud option)

5,0 hace 2 años

Comentarios: Very simple to implement. Training people was the hardest part. We upgraded from a 20 year old ERP which was not WYSIWYG but users liked new formats. As usual customers wanted every option but after implementation realized that they could live without it since there were similar features in the existing software. We have a factory with about 40 office workers, 400 on factory floor, two distribution centers and main office. Factory in Mexico, others in US. Project management support from Epicor was great. Not impressed with support. Often had to wait long time for solutions and it required a lot of data on our part to answer their questions. The MS Stack was easy to configure, secure and administrate. We purchased our own servers and hosted them in a shared DC. Performance was good once we figured out how to configure everything including firewalls, WAN and various remote servers. No problems migrating data to new environment but we kept the legacy system for queries. We added a 3rd-party EDI solution and it worked well to reduce Order processing issues. The Epicor software was rarely the problem. Mostly project and training issues that delayed the effort.

Puntos a favor:

The MS stack makes it easy to customize for reporting, data storage. Multi-tier configuration with database, application server and options for web-clients, fat clients and terminal servers. Many options for customization in addition to code development. Multi-everything. Relatively easy to upgrade and stay on current releases. Great administrative tools and ability to add resources as demand grow, including localizing servers for better performance.

Puntos en contra:

Nothing really. There are lots of modules and each has a lot of simple to understand configuration options.

Respuesta de Epicor Software

hace 2 años

Hi Rob, thank you for your feedback about Epicor ERP. We're glad to hear you find the ease of customization beneficial. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about the program.

Kevin
Manager en EE. UU.
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not user friendly

4,0 hace 2 años

Comentarios: Though I think that Epicor is very over priced, and charges for any additional service you want, it is able to be personalized to each of our stores' needs. I wish there were a different system that was comparable to what Epicor can do, so I could switch, but with our specific company it integrates well and gets the job done.

Puntos a favor:

This software has about anything you could think of to help and personalize it to your business. It has so many different reports and assets to help your business. It even has the ability to link together different chains of stores owned by the same owner. They also use what is called "Bomgar" which is a system that allows them to view and control your screen on any terminal to help resolve any issue.

Puntos en contra:

Nothing is free with this software. If you want the smallest thing they will charge you. You do pay a monthly fee, just like anything else, so you do have access to a call center to walk you through things. However, depending on who you talk to, it is a hit or miss if he/she knows what they are doing and understand what you are looking for. They have different help levels so if they don't understand that can pass you up to a different help level. Sometimes they charge will charge you by hour to take to someone high up. Another CON, is that nothing is simple or straight forward. With it being such a high-tech system, if you want your system to do more than basic, you have to call the help line to help set it up. Sure, you could do it, but good look trying to figure it out and knowing what other flags in the system you need to mark so nothing else is messed up.

Respuesta de Epicor Software

hace 2 años

Hi Kevin, thank you for your feedback about Epicor ERP. We note your comments regarding personalization complexity. Please email us at customerreferences@epicor.com to share any additional comments.

Jack
Network Administrator III en EE. UU.
Maquinaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

ERP system that is easy to setup, easy to use, and has the features you need and want.

5,0 hace 3 años

Comentarios: We rely heavily on a product configurator and Epicor had the best configurator we seen on the market. Epicor has continued to improve their product, adding new features, making it available while mobile. The third party software plug-ins are great and add many time saving functions that are easy to use.

Puntos a favor:

Like the fact that it had the features we needed, was easy to use, and see continued effort by Epicor to improve it by adding new abilities and features to it. We get great support and training is available in many different forms.

Puntos en contra:

Cost was a little higher than what we initially were thinking of in our budget. However, after looking a many ERP systems we quickly found that Epicor had what we wanted and felt that it was worth the investment. It has been 10 years now, and still believe we made the right decision to go with Epicor as our ERP system.

Respuesta de Epicor Software

hace 3 años

Hi Jack, Thank you for your feedback about Epicor ERP. We're glad to hear the configurator has enabled better efficiency within your business. Your feedback is invaluable, and if you would like to send us an email to CustomerReferences@epicor.com, we would be pleased to receive additional comments, we thank you for your continued advocacy. Sincerely, The Epicor Social Team

Usuario verificado
IT Manager en Nueva Zelanda
Usuario de Linkedin verificado
Muebles, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ERP for Medium-sized manufacturers

4,0 hace 4 años

Comentarios: Epicor ERP is the lifeblood of our company. It has all the transactional records and ensures items are produced, delivered, and invoiced efficiently. Requires a large up-front investment of time and energy to get set up, but once it has gone LIVE, you won't be able to imagine running your business without it.

Puntos a favor:

Epicor ERP is an all-in-one solution for medium-sized manufacturers. It covers everything needed and has lots of optional modules. We use it for: Quoting Orders Jobs/BOMs Product Configurator Dashboards Reports Purchasing Inventory Production AP & AR invoicing The Epicor team has worked hard to improve the software over the years, and it is now 100% Microsoft Stack. The SQL database can be queried from within the software using reports and dashboards, or externally using Business Intelligence software such as Power BI or Tableau. The price point is better compared to some of its larger competitors in the ERP space. If you have less than 200 users, Epicor will be a much more cost-effective ERP than the ERP leaders. The opportunities for customisation and personalisation are very high.

Puntos en contra:

Earlier versions of Epicor ERP were slow and clunky, but the new version is really fast. Also, you need experts to help you implement the software, and a dedicated team to maintain it. This is not an "out of the box" solution. It requires you to map your business processes and then implement the software carefully to suit the way your business works. You can customise almost anything you want in the system, but greater customisation brings with it added complexity and possible issues when upgrading point releases and versions.

Alan
Applications Development Lead en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Overall great experience it in terms of scalability, customization, and providing business needs.

4,0 hace 5 años

Comentarios: I learned how to create SSRS reports. I learned how to customize different menu items using the wide variety of customization tools. I learned how to query data and transform them in many different ways to present accurate reports. I learned how to use the many menu items and modify them to our business needs. I learned how to develop business process flows for our company to reference whether it's entering an order, tracking an order, creating a job, etc. I learned how to troubleshoot errors that arise. I learned how to identify what causes errors within the software. I learned how to map out what what each menu item is used for. Overall it is a great learning experience and there is much more to learn from this software and I am grateful for having to work with this software.

Puntos a favor:

I mostly like the ease of use of this software. Data entry and Data queries are easy to do with the many screens provided in this software. One thing to mention is the powerful search function to find different screens, displays their path within this software so that is also a big plus. Another positive is the overall navigation of this software with the different modules feels natural because of the 'tree view' option for the menu items. The different maintenance screens are set up pretty nicely and can be customized depending on what type of SaaS option you have so that is great as well. I also really like the security settings I can adjust to prevent users from accessing certain screens or hiding certain fields from them. One final mention for this section would have to be the SSRS integration. I design lots of reports and it is extremely easy to pull data into an SSRS report and present them how I want it.

Puntos en contra:

Of all the pros that I have listed in the previous section, there are some cons to mention as well. One mention that I like least about this software is the optimization of this software. Many screens take at least 2 minute to open and that is with the recommended hardware specs provided. Another mention is that the PDF reports take at least 2 minute or more to view. I know that the reports are server side and I don't know the process flow of it but it would be nice to click the print preview button and 3 seconds later, have the report show.

Gordon
President en EE. UU.
Maquinaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Changed our company in 1996 and still improving how we serve our customers

4,0 hace 5 años

Comentarios: Increased profitability, and the best record keeping ability I have seen in any software to date. I am confident I can get whatever my customer needs in less time than any competitor, especially if it isn't in stock. I can and do recommend this software, and I am involved with a number of user groups, IT groups, and machining groups who are always asking what we use and how we keep it functional.

Puntos a favor:

This software allows a quoter to include every facet of a project before it gets a customer PO. From that quote, every detail is able to be brought through to the order, the job, the packing slip, and the final invoice. There are so many different ways to track various phases of the project as it moves through. Every detail can be recorded if every employee is disciplined enough to make the input. Then, 10 years from now, when the machine finally has a hiccup, (and assuming everyone entered all the details) you know every purchased part and have a link to every drawing used in manufacturing. Your customer will be amazed when you can recite those part numbers and pull prints within minutes 10 years later with absolute accuracy. You will eliminate QuickBooks, sales force or any other CRM, MS Project, and a host of programs that are not integrated and require multiple entries once you are fully functional. This software will transform your company, and you will become more profitable than you were before. Your work week will never be under 50 hours again, and you will either learn very facet of the software of spend well over 100k every year to keep it running, but if you stay on every employee all the time to do their best and do YOUR best, you will realize some incredible benefits. Our company does more with 20 people than many companies do with 50, and we manufacture parts and machinery. We can credit a lot of that success to the Epicor ERP system.

Puntos en contra:

There are a few Caveats. There is no way you can employ a single person who is not college educated. Without math skills, great writing and data entry skills, and an exceptional amount of discipline, you will not get the quality inputs, and the software will not be able to give quality outputs. Slowly, over a period of about 3-5 years, you will come to the realization that people just cant come up to the level of inputting the information correctly, and you will have to decide if you want this software to work and be useful of if you want to eliminate these people. There is no other way, it simply cant work. Garbage in - Garbage out. The complexity of the entire computer industry has taken the decision that they are going to complicate every facet that they can to require you to hire consultants to do what for 20 years you could easily do yourself. Continual updates, incredibly complicated reporting that an average person used to be able to do, and a constant push to the cloud really get in the way of helping your customers at every turn. It is almost as if, as a machine shop in our case, your mission is to configure software all day and never deliver a single project. The pros outweigh the cons, but the cost of ownership and value of the effort put into keeping the software functional was less than 10% in 1996-2010 than it is today. If our company was looking at this software today, I really don't know if it would be possible to justify it.

James
Production Manager en EE. UU.
Maquinaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Feature Packed but Cumbersome

4,0 hace 3 años

Comentarios: The software is a total package for any type of manufacturing company. When i say it has it all, I mean it. However, it comes at a cost. The interface can be a bit clunky and there isn't always a great workaround for what should be a simple task. However, once you get it all figured out the sky is limit with this tool and it can be fully customized if you have someone on staff who can code and script.

Puntos a favor:

This software has a ton of features. From Quote to Invoicing and every piece of the production pipeline in between.

Puntos en contra:

It's not super intuitive and requires a bit of a learning curve to get it going in the right direction.

Respuesta de Epicor Software

hace 3 años

Hi James, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has provided you with the proper features. We're sorry to hear the learning curve has been steep. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team

Usuario verificado
CFO en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Product stability has greatly improved in recent releases, support is often missing in action

4,0 hace 5 años

Comentarios: Financials, Shop Floor control, scheduling, purchasing

Puntos a favor:

ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

Puntos en contra:

The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

Lorena
ERP Manager en Alemania
Agricultura, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

A very powerful tool for manufacturing companies - but customer support could be better

4,0 hace 4 años

Comentarios: I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software!

Puntos a favor:

- very powerful and thorough functionalities for all manufacturing operations - extremely good costing capabilities (all financial features are quite good, actually) - can be customized to a great extent - many tools for reporting and data analysis - integrates with tools such as MES, bar code reader, is ready for EDI

Puntos en contra:

- it's a bit more slow that I wish it were - customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them) - learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool - instruction manuals and help menu are only available in English

John
VP en EE. UU.
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Powerful software, when it works.

4,0 hace 3 años

Comentarios: As with any ERP - it was oversold in the beginning, and support has seemed to get more and more distant year by year. In the end, it's a great piece of software if you can support it yourself and don't upgrade too frequently.

Puntos a favor:

Epicor's service-oriented architecture is powerful - allows us to adapt their platform to our business use case and workflows when necessary. Recent versions hit at a somewhat modern UI which we're looking forward to, and the addition of the RESTful API has been a godsend.

Puntos en contra:

Lots of bugs introduced in each version - but the pace of releases is fast to keep up with them. Their support is rough when necessary. Can take literal days or weeks trying to get through to someone in the right country/right team who actually understands the failure mode and is willing to take the issue seriously.

Respuesta de Epicor Software

hace 3 años

Hello John, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has been powerful for your business. We're sorry to hear you have experienced distant support. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team

Usuario verificado
Director of Information Systems and Business Applications en EE. UU.
Usuario de Linkedin verificado
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Epicor ERP

4,0 hace 4 años

Comentarios: Vast improvements in improving business speed and communication between different business units. User interface easily allows jumping to other areas quickly to enable improved speed in business decisions and customer service.

Puntos a favor:

Very flexible and powerful user interface. Software modules have extensive flexible options to tailor the configuration to work as desired. Most modules very integrated, allowing powerful user capability. User personalization is powerful and easy to administer.

Puntos en contra:

Customization is often too complex. Need C# programmer and still can be complicated. In V9 to V10 customization languages changed which required rewrite of previous customizations. This is very costly rather than tools being available to effectively migrate existing customizations. Upgrades of software modules is too complex and is being worked on to improve and focus more on ease, allowing companies to keep on the current release without seeming like a new implementation. More work than it should be. Several modules are included for improving requirements and are very weak. Example: Integration to Salesforce.

Peter
Sales Manager en EE. UU.
Petróleo y energía, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for quoting engineered to order equipment and systems

4,0 hace 3 años

Comentarios: Overall its been great. There is no perfect system so sometimes just takes getting familiar with to understand the full capability of the system.

Puntos a favor:

This ERP makes it extremely easy to quote items that do not have part numbers set up in the system. We fabricate custom designed process equipment which requires many purchased components. And often times our customers require us to follow their specific Approved Material List which could include components we have not purchased before. Epicor allows to quote parts, kits, systems without forcing us to create part numbers which makes quoting very easy and quick. No sense in setting up part numbers if we don't have the job yet.

Puntos en contra:

The CRM part is not the greatest. Needs to be improved or allow Sales Force or other leading CRM software to tie in to Epicor.

Respuesta de Epicor Software

hace 3 años

Hi Peter, thanks so much for your feedback on Epicor ERP. It's great to hear that quoting engineered to order equipment and systems is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.