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Sobre SugarCRM

SugarCRM es una solución CRM galardonada a nivel mundial. Ideal para organizaciones de todos los sectores que tengan entre 50 y 8000 empleados.

Descubre más sobre SugarCRM

Puntos a favor:

That's always a good thing. At first glance, it seemed like it would be easy to use and an inexpensive fix to a client tracking problem in a new division.

Puntos en contra:

A bit difficult to install and set but in the end I did it.

Valoraciones de SugarCRM

Evaluación media

Facilidad de uso
3,6
Atención al cliente
3,7
Funcionalidades
3,8
Relación calidad-precio
3,8

Probabilidad de recomendación

6,8/10

SugarCRM tiene una valoración global de 3,8 estrellas sobre 5 según las 411 opiniones de usuarios de Capterra.

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Filtrar opiniones (411)

Paula
Desarrolladora web en España
Desarrollo de programas, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Buen producto pero con cosas a mejorar

4,0 hace 2 años

Puntos a favor:

Lo mejor de SugarCRM es que siempre proporciona el mejor software de marketing de relaciones con los clientes. Los informes y paneles son fáciles de entender. Genera seguridad en el manejo de datos. Puedes manejar distintas campañas, crear campañas diferentes para cada persona y obtener una imagen general de la campaña. El equipo de Sugar nos ayudó mucho durante el proceso de decisión, implementación y personalización del software, aunque es un poco tedioso implementar ciertos desarrollos y tiene limitaciones (cosas que no se pueden hacer o desarrollos demasiado largos).

Puntos en contra:

La interfaz de usuario se podría mejorar, se ha quedado un poco anticuado y no es muy intuitiva. El mayor problema de estas herramientas siempre es que el precio es un poco elevado, por lo que empresas pequeñas tendrán dificultades para poder permitírselo, no obstante, creo que merece la pena invertir en una herramienta como esta. Está muy orientado a marketing y ventas. La customización es un poco complicada.

Usuario verificado
Usuario de Linkedin verificado
Propiedad inmobiliaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Difícil integración con otras herramientas

3,0 hace 2 años

Puntos a favor:

Una herramienta de trabajo muy sencilla e intuitiva, visualmente se pueden ver muchos detalles de clientes y acceder a ellos en un solo click

Puntos en contra:

Tiene una integración muy difícil con otras herramientas, muy difícil añadir automatismos y en cierto puntos se bloquea el sistema por saturación

Ainara
Administrativa en España
Banca, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Bastante escaso

3,0 hace 2 años

Comentarios: como crm si la gestión de clientes es baja y no pides mucha fluidez puede bastarte

Puntos a favor:

Bastante básico y fácil de usar aunque se queda un poco corto

Puntos en contra:

Lo hemos usado un par de años en la empresa y la verdad que se queda ya corto a nivel de otros sofwares, bastante lento y con poca posibilidad de automatismos

Rene
Coordinador de Mejora Continua en México
Banca, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Buen CRM pero ineficiente en proesos de manufactura

3,0 hace 2 años

Comentarios: En manufactura no lo recomiendo pero si en un empresa de servicios

Puntos a favor:

Es muy bueno en temas comerciales y relacionados al servicio al cliente

Puntos en contra:

Es una mala herramienta para medir procesos internos de manufactura, ya que solo tiene mediciones muy basica, que terminas haciendo manual las otras

Bernardino
Project Manager en España
Software informático, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Sugar CRM

4,0 el año pasado

Puntos a favor:

Es un CRM que puede ser útil si tienes procesos simples en tu empresa y quieres automatizarla un poco utilizando un CRM.

Puntos en contra:

No veo que sea una herramienta muy potente para medianas y grandes empresas. Al final te tocará optar por otras herramientas más potentes en el mercado.

Micheal
Micheal
Business Owner en Canadá
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Alternativas consideradas previamente:

SugarCRM is the best and will always be the best.

5,0 el año pasado

Comentarios: Awesome experience, and I would recommend them to others.

Puntos a favor:

I like how easy it is to find the information I am looking for from projects, leads and contacts

Puntos en contra:

The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper.

Johannsen
Johannsen
Senior Consultant en Filipinas
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Perfect for business process automation

4,0 el año pasado

Comentarios: Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Puntos a favor:

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Puntos en contra:

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.

Finan
Sales Manager en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Why SugarCRM Meets Our Needs

5,0 hace 4 semanas Nuevo

Puntos a favor:

With lead management and marketing automation features, we have all what we need for a marketing solution of its class.

Puntos en contra:

SugarCRM has served us religiously and complaints.

Jon
CRM Admin en EE. UU.
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

SugarCRM Enterprise Analysis

2,0 hace 7 años

Comentarios: Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening.
Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times.
Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved.
Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent.
Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Puntos a favor:

Studio (when it works) Open source flexibility

Puntos en contra:

Caching mechanisms Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases

Respuesta de SugarCRM

hace 7 años

John, First off, thanks for being a long time Sugar user. Kasasa's use case is very in-depth and a model of what our flexible platform can achieve. Regarding the server-side email - have you looked at Riva? https://sugarexchange.sugarcrm.com/apps/21848#!overview Also, I know we are working on server-side versions of the Outlook plugin, but release date is TBD. Thanks again for your honest and thorough review - we always strive to make the product the best we can and provide the level of service you expect. Email me at any time to discuss further at mschneider@sugarcrm.com. Sincerely, Martin Schneider Head of Product Evangelism, SugarCRM

Hanane
Freelance en Marruecos
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Task management

4,0 hace 4 meses

Comentarios: A very wonderful experience and still like you

Puntos a favor:

The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Puntos en contra:

The difficulty of using this application from a mobile phone

Eric R
Eric R
Chief Product Officer en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Sugar CRM is inexpensive, functional and quite dated

3,0 hace 2 años

Puntos a favor:

Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily).

Puntos en contra:

The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too.

Alexis
Alexis
Content Manager en EE. UU.
Usuario de Linkedin verificado
Entretenimiento, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Free CRMs are way better, faster and easier!

1,0 hace 4 años

Comentarios: I cannot stand this software, I don't have anything positive to say about it and definitely do not recommend it - for anything, even if you get it free. Hubspot and Zoho are free and hold way more value! I even love Salesforce.

Puntos a favor:

Honestly, there is not one thing I like about this software and I do CRM implementation/administration.

Puntos en contra:

It is EXTREMELY slow and always times out, it doesn't connect to facebook to import events (it use to,) the email system is extremely antiquated and more that I won't get into on here, everytime you do something it refreshes and send you right back to the beginning instead of where you were, when events or businesses are deleted they still show up all over the place... the list goes on and on.

Clinton
Human Resource Manager en EE. UU.
Maquinaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

SugarCRM Has Been Making Work Easier for Us

5,0 hace 4 semanas Nuevo

Puntos a favor:

SugarCRM has been an effective and easy to use customer relationship management tool. I like the efficiency of SugarCRM.

Puntos en contra:

The features of SugarCRM are effective. SugarCRM has been the best.

Marco
IT Expert en EE. UU.
Servicios para el consumidor, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

SugarCRM Is a Great and Reliable Solution

5,0 el mes pasado Nuevo

Puntos a favor:

I like the effective features of SugarCRM. SugarCRM has been a brilliant and reliable CRM solution.

Puntos en contra:

SugarCRM is amazing and flawless. SugarCRM works so well for us.

Bohumil
Business Development Manager en Chequia
Aerolíneas/aviación, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Cost-effective CRM

4,0 hace 2 meses Nuevo

Puntos a favor:

Great forecasting tool and I really liked the contact & account management tools

Puntos en contra:

Third-party integrations are only available in the advanced plans.

Joe
Help Desk Coordinator en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great For Sales and Leads Tracking, Leaves Much to Be Desired with Support Case Management

4,0 hace 7 años

Comentarios: I've used SugarCRM a great deal in current and previous employers, and have always been thrilled with the sales tools that SugarCRM has, and the great ability for customizations, not to mention the continuing updates for each version. Their customer support team is top notch and very helpful for the most part, and there has been very little downtime, allowing all our teams to use the product successfully. If I could choose one thing they could improve upon, it would be their outdated case management tools. I work with our support team and find the options to be limiting compared to other case management solutions such as Zendesk (which I have also used previously). If I am to point out glaring specifics, it would be tracking visibility on unassigned cases (who is viewing each case record? has the case record been updated while I've viewed it?). It would also be the absolute poor setup of getting cases into Sugar -- we have an inbox set to automatically add in cases, but if a customer or one of our personnel doesn't email directly from inside Sugar's Email module, it creates a new case ticket (over and over). This may be a byproduct of the way we have our case management set up, but there are no best practices, and I've had to create custom Process Author tools and Workflows to get it running in a decent way. Again, the product is great from a sales point of view and for lead tracking tools, but the case management tools are dated and need to be examined and looked at to match their competitors in that category.

Puntos a favor:

Sales tools, lead tracking tools, reporting features are second to none Module builder is fantastic and very customizable.

Puntos en contra:

Case management tools are lacking to a high degree, very dated

Randy
President en EE. UU.
Productos químicos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

No Support

2,0 hace 2 años

Comentarios: We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation.

Puntos a favor:

The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either.

Puntos en contra:

There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription.

Respuesta de SugarCRM

hace 2 años

Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com.

Elisabeth
Director, Member Support and Training en EE. UU.
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Even the free version is great, with nice custom reporting capabilities.

5,0 hace 5 años

Comentarios: Sugar allowed us to consolidate a few disparate software tools into one - now any one at our organization can login and see all there is to know about any of our customers!

Puntos a favor:

Sugar is SUPER customizable. We've been able to easily make it ours (some via the UI, some "behind the scenes" via scripts). One of the best features are the custom reports. You can do almost SQL-level queries to get the information you want (and if you wish, you can use MySQL as well on the back end.) The ability to build multi-level dropdowns, e.g. to categorize issues, is great too. You can make almost anything you want appear on any screen you wish as well.

Puntos en contra:

The built-in issue tracking part is designed for issues reported by your team - not for issues reported by your customers. We do use it for customer support, and we LOVE being able to see issues customers have had when we pull up their records - but the emails they receive are not well designed, even after considerable work on our part. In addition, we can't provide them with a login to see all their open issues, so they have to ask us.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Sugar was one of my first forays into the world of CRM and covers all the basics

3,0 hace 6 años

Comentarios: I learned how to work a CRM. I kept track of all customer records, ranging from revenue and profit and order amount and contact list and order dates and essentially everything related to my job operationally as a purchasing coordinator. Definitely made my life easier.

Puntos a favor:

Very customizable to your needs. Straightforward, no nonsense UI. Easy to read and find things. Sugar is a perfect entry into CRMs that aren't salesforce, because its useful across all industries and departments. Its simple while being complex. You can create functions and layouts that are very specific to your needs, but without it cluttering and looking like there's a lot of information.

Puntos en contra:

Its not very pretty. Sort of looks like it was made in the early 200s and they just kept the look since. People are always talking about professionalism, and this definitely looks less polished than other CRMs. Because of this, some of the information can blend together and be difficult to find if there are long lists of things you are looking for.

Vince
Director of IT en EE. UU.
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

SugarCRM Review

3,0 hace 7 años

Comentarios: One of the main benefits is having the mobile app that SugarCRM provides this helped to get us data and information at our fingertips when needed. Sugar is reasonably priced, has pretty good user-friendly interfaces and requires just a little training to get used to it. It's more suitable for mid-sized companies.

Puntos a favor:

SugarCRM functioned well for storing prospect and customer information. I was able to load new contacts into the system without much hassle. Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team.

Puntos en contra:

We wanted to explore other CRM options it was nearly impossible for me, from a user standpoint, to export all of our information. We were coming up on the end of our trial and stood to lose all of our data and I couldn't figure out how to export it. Difficult to do filters as well. I didn't like the format for leads to accounts to sales. Pipeline is also difficult to follow.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Sugar CRM Review

3,0 hace 5 años

Comentarios: Sugar seemed like a really awesome CRM with exciting features, but it was very time consuming to make sure everything was in and done correctly that it just became a headache and took focus off of selling.

Puntos a favor:

Sugar had a lot of cool features that I had not seen in other crm's I've used in the past. When they worked, it allowed me to quickly see my month and goals and see what I had in my pipeline still. Also, it was fairly easy to use while driving in the car between appointments and quickly type in a review of what I met with the accounts about.

Puntos en contra:

Quit often the software features that we nice to have were either not accurate or not working. The idea of having it was nice but it was annoying when I had no idea what was correct with my numbers. Also, it took quite a long time to find certain accounts and many of them were duplicated in the system and you must pay close attention to the account number to make sure it was the right one. Also, putting in tasks and calls were done separately so our management team required that we basically put in one contact with an account twice to make sure it was on our calendar and the pipeline.

Bud
Principal en EE. UU.
Logística y cadena de suministro, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Easy to implement, easy to customize, product support is OUTSTANDING

5,0 hace 6 años

Comentarios: Better Customer Satisfaction from effective management of touch points. Sales productivity because they spend less time doing "paperwork" and more time selling. Effective management of RGA process, Special Quotes, Purchasing, mailing literature, tracking sales activity.

Puntos a favor:

Built-in development tool (Studio) and the Advanced Workflow Manager. One can have a functional, useful, robust, effective, CRM running within an hour. Getting started by importing Accounts and Contacts is easy and the software modules allows customization the meet specific business needs.

Puntos en contra:

The Advanced Workflow Manager is still missing a few functions that were available in the "old" Workflow Manager. There is a plan to remove the prior Workflow, but its demise has been delayed until the SugarCRM folks fix the deficiencies.

Alejandro
Technician en Colombia
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

It can't keep up

2,0 hace 7 años

Comentarios: At start when was used in the company where I work was working relatively fast with quick load times and almost zero crashes, but when the company grow with more employees, new headquarters and more customers and much more data in our database, the software become slow, sluggish and very unstabble. Even when I was testing a new version out of the box of sugar with an empty database in wamp and xamp enviorement , it was very slow and sluggish .

Puntos a favor:

Customization:Have the posibility to create new modules

Puntos en contra:

Slow Ugly and ancient UI Hard to use Lack of good support documentation

Respuesta de SugarCRM

hace 7 años

Alejandro - sorry to hear about your issues - quick question - are you using a paid commercial version or the free Community Edition? You noted an older UI - and Sugar 7.x has the most modern UX on the market so I was curious if you're using an older or open source version and thus the performance and UI complaints. Let me know at mschneider@sugarcrm.com thanks!

Usuario verificado
Usuario de Linkedin verificado
Automoción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: GetApp

SugarCRM is a usefull CRM tool

4,0 hace 6 años

Puntos a favor:

Since the latest updates it became very user friendly compared to previous interfaces, it has several modules you can purchase and also customize to your own needs, given that these are designed correctly. The latest version of the App is really good and saves a lot of time in you are on the road.

Puntos en contra:

It was not the simplest thing to connect it to a Dashboard service and also to setup reports, but once you set it up runs pretty smoothly. It might have been an issue with my company's server but it ran incredibly slow when outside company's internet, being very frustrating to use on the go. The Outlook Add-on never worked properly and made my outlook crash all the time, finally removed it.

Deepa
Deepa
Campaign Specialist en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Make more sales with SugarCRM

4,0 hace 2 años

Puntos a favor:

SugarCRM has a good support team, which makes it a reliable system that is easy to use and maintain. The process of adding leads, nurturing them is way easy. We can create segment anytime using the filters.

Puntos en contra:

I feel user interface can be improved. The UI look bit outdated. There is again possibility that the user experience could have been improved. The platform might be times when it is bit slow time to time.