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Sobre Coastr

Para las empresas de alquiler de automóviles, Coastr constituye una solución digital todo en uno que permite gestionar la flota de vehículos y las operaciones comerciales.

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Puntos a favor:

Time saving and all the information that can be collected and accessed with ease is priceless.

Puntos en contra:

The contactless check in feature they advertise is false. Also it took forever to get the software set up and was still very confusing.

Valoraciones de Coastr

Evaluación media

Facilidad de uso
4,7
Atención al cliente
5,0
Funcionalidades
4,7
Relación calidad-precio
4,9

Probabilidad de recomendación

9,7/ 10

Coastr tiene una valoración global de 4,9 estrellas sobre 5 según las 14 opiniones de usuarios de Capterra.

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Filtrar opiniones (14)

Alex
Vehicle Lease Manager en RU
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

A Growing + Special System

5,0 hace 12 meses

Comentarios: My overall experience has been mixed however that is down to me as someone who is new to the industry and completely new to a rental agreement system in general. The system offers some incredible features and I really hope I can make the most of these when I have time to explore. The customer experience has been incredible and I feel extremely valued by Coastr which makes a big difference.

Puntos a favor:

I think once you learn all the features and products of the Coastr system then its a developing and exciting product that becomes easier to use and manage. I am still far from knowing all what the system can do and there is regular updates which offer more to both me and the customer. I have received hours of help from [sensitive content hidden]. These two people inparticular have been incredible and gone far beyond the level and time of help any user should need. I often e-mail or call when I have an issue and it gets resolved extremely quickly, often with advice and set out points in how to resolve the issue myself the next time. I can honestly say the customer service I have received from these two people have kept me using the system.

Puntos en contra:

I think for my particular business with less customers but more long term contracts and high number of vehicles per customer it became harder to set up as I wasn't able to attach any initial phots to the bookings. This obviously makes life difficult when they come back and there is damage however I understand the reasons behind this. Everytime a new booking is made the process is simple and effective. I also really wish they could link PCN (penalty charge notices) to the site.

Kully
Manager en RU
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Coastr Review

5,0 hace 3 años

Comentarios: Have to say its been a pleasure to work with them, they listen well and always deliver above what is expected.

Puntos a favor:

I like that they have thought about making it easy to use but have all feature the features other leading rental software platforms.

Puntos en contra:

Can't say there are any as they always take on and feedback and suggestion and implement in a short time.

Respuesta de Coastr

hace 3 años

Thanks so much Kully, we really appreciate this.

Risa
Owner en Namibia
Automoción, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Commendable Support

4,0 el año pasado

Comentarios: Our overall experience with the team at Coastr was really great. It was the first time in all the years that I have been dealing with software suppliers, that a team was so supportive to assist in onboarding a client in a very niche industry.

Puntos a favor:

Rate developmentFleet profilesOnline Booking questionsWebsite linking

Puntos en contra:

Invoice billing line item and multi billing per RA

Respuesta de Coastr

el año pasado

Thanks Risa, we are glad our support team was able to assist to your liking.

Derek
Operations Director en RU
Automoción, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

The Best Rental Platform in the Market I have used

5,0 hace 3 años

Comentarios: First Class, always available to help and meet for discussion

Puntos a favor:

Ease of Use, Customization, Help from Coastr design team, always releases to improve system based on feedback.

Puntos en contra:

None at the moment, all has started well

Respuesta de Coastr

hace 3 años

Thanks so much Derek! Much appreciated.

Graeme
Director en RU
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

it's getting there.

5,0 el año pasado

Comentarios: It's a good system for being so young it's got some small things needing addressed witch are getting looked at or fix already. The Coaster Manager we have it's Amazing nothing is ever a problem !

Puntos a favor:

The easy of navigation the system and the use of the app.

Puntos en contra:

Rental Agreement layout.. but it's getting sorted in Q4 2023.

Respuesta de Coastr

el año pasado

Thank you so much for the feedback Graeme. We consistently work on feedback from our customers and grow the platform with you and for you. We hope you will like the new Rental Agreement coming end of year!

Jay
Director en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Lots under one roof

5,0 hace 8 meses

Puntos a favor:

Great customer support to help you through the set up process. The software covers a lot of basses so will fit lot of different turps of setups.

Puntos en contra:

Some areas can be confusing to use but the support team is very responsive and helpful.

Katherine
Director en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Highly recommend

5,0 hace 2 años

Comentarios: When I moved over from a ‘paper based’ system, it was seamless and I had one-on-one support at every turn. Unrivalled pricing and customer support. Regularly implemented updates, based on user experience. Fantastic product.

Puntos a favor:

Straightforward setup/implementation. Fully supported throughout the process. 24/7 cloud based access.

Puntos en contra:

No major drawbacks so far, not all features in use in my business.

Respuesta de Coastr

hace 2 años

Thanks you so much for your kind words Katherine. We are happy when our customers are happy!

Redwanul
Director en RU
Automoción, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Coastr review

5,0 hace 4 años

Comentarios: My aim is to go contactless/digital and with Coastr I think this will be possible. They know what they are doing and what is required in the rental industry.

Puntos a favor:

The product is easy to implement into my day to day business. The fact all of my day to day softwares such as billing, vehicle tracking & inventory is all in one software which reduces my cost and run the business knowing I am only dealing with one company who is providing all of these services for a small fee.

Puntos en contra:

As I am a mobile company I may not have my desktop with me at all times and may need to process a booking from my mobile app which I believe they will be implementing this year.

Respuesta de Coastr

hace 4 años

Thank you Redwanul, really appreciate it!

Richard
MD en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Superb

5,0 hace 4 años

Comentarios: The customer support simply cannot be faulted. Great people.

Puntos a favor:

It gives you instant access and availability of fleet.

Puntos en contra:

Takes time to set up but is fine once all the hard work of initial input is done.

Respuesta de Coastr

hace 4 años

Thank you so much Richard. We appreciate your feedback and will strive to speed up the setup process.

charles
owner en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Loch garage

5,0 hace 3 años

Comentarios: It has made van bookings more professional, and aftersales have been excellent with help and advice only a phone call away.

Puntos a favor:

Time saving and all the information that can be collected and accessed with ease is priceless.

Puntos en contra:

In the app when booking back in there is no reference to the miles out and miles back in , would be good if you could have this set up to take payment for excess mileage directly on the app and print receipt .

Respuesta de Coastr

hace 3 años

Thanks Charles, really appreciate it. We have listened to your feedback and the feature will be available to you in two weeks time.

Fredrick
Consultant en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great for transitioning and organizing

5,0 hace 3 años

Puntos a favor:

The dashboard makes it really easy to run day to day operations.

Puntos en contra:

I have not experienced anything I do not like about the software as of yet.

Respuesta de Coastr

hace 3 años

Thanks so much Fredrick, really appreciate it.

Mohammed
Director en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Review

5,0 hace 4 años

Puntos a favor:

The wholes system is very easy to use and I would definitely recommend this system to other rental firms. [SENSITIVE CONTENT HIDDEN] the sales executive is very helpful and will go out of his way to help you so very happy with the service

Puntos en contra:

Everything is very good I do not have an negative feedback

Respuesta de Coastr

hace 4 años

Thanks for the kind words Mohammed, really appreciate it.

Bamila
Operations manager en RU
Automoción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great app

5,0 hace 4 años

Puntos a favor:

This software helps our team with admin and gets our bookings done efficiently:

Puntos en contra:

Nothing at the moment the software is expanding

Respuesta de Coastr

hace 4 años

Thanks you Bamila, really appreciate it.

Carol
National Franchise Manager en RU
Automoción, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Carol Baldwin - Herd Hire

5,0 hace 4 años

Comentarios: Supportive, professional in all departments I have had the pleasure of dealing with. Staff takes time to understand our needs and offers solutions at no additional cost.

Puntos a favor:

Ease of use. Great functionalities. Level of support from the team whilst trialling and the commitment they provide to ensure the software is tailored to your business needs.

Puntos en contra:

There is nothing to dislike. I feel Coastr have identified pitfalls from competitors software to offer a slick system that is always evolving in new technology.

Respuesta de Coastr

hace 4 años

Thanks for your kind words Carol