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Sobre RMS Cloud

RMS consta de tres componentes principales: 1. Sistema de gestión de campamentos 2. Reservas en tiempo real desde tu sitio web 3. Sistema de punto de venta

Descubre más sobre RMS Cloud

Puntos a favor:

Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.

Puntos en contra:

The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.

Valoraciones de RMS Cloud

Evaluación media

Facilidad de uso
4,2
Atención al cliente
4,5
Funcionalidades
4,3
Relación calidad-precio
4,3

Probabilidad de recomendación

8,4/10

RMS Cloud tiene una valoración global de 4,4 estrellas sobre 5 según las 417 opiniones de usuarios de Capterra.

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Filtrar opiniones (417)

Elizabeth
Elizabeth
Executive Assistant en EE. UU.
Usuario de Linkedin verificado
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

One of the Best Reservation softwares!

5,0 hace 3 años

Comentarios: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Puntos a favor:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Puntos en contra:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

Respuesta de RMS

hace 3 años

Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

Debbie
Director en Nueva Zelanda
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

great features, cumbersome to use, set up is a nightmare

4,0 hace 3 años

Comentarios: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Puntos a favor:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Puntos en contra:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Respuesta de RMS

hace 3 años

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley

Lan
Owner en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Great property and channel management web-based app

5,0 hace 2 meses Nuevo

Comentarios: Absolutely stunning app for accommodation providers.

Puntos a favor:

Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].

Puntos en contra:

Nothing should be complained about. They are simply free of faults.

Bruce
Manager en Australia
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

RMS Training or the lack of!

3,0 hace 4 años

Comentarios: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Puntos a favor:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Puntos en contra:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Respuesta de RMS

hace 4 años

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Ronyce
Manager en Australia
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Happy Motel

5,0 el mes pasado Nuevo

Comentarios: Excellent and great customer support. Always happy to help you

Puntos a favor:

The ease of the program is booking chart

Puntos en contra:

Don’t know how to use it all but I just call online and they are always happy to help

Baris
Hotel Manager en España
Hostelería, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

My favourite channel manager is present in RMS Cloud

5,0 hace 3 años

Comentarios: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Puntos a favor:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Puntos en contra:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Respuesta de RMS

hace 3 años

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Mark
Owner/GM en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Use the software the way you want to.

5,0 hace 5 años

Puntos a favor:

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Puntos en contra:

Like all online / network software, they can be slow as data is being pulled across the country / world.

Respuesta de RMS

hace 5 años

Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

James
Owner en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

Be Patient!

4,0 hace 5 años

Comentarios: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Puntos a favor:

Functionality, cloud based. The layout is user friendly.

Puntos en contra:

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Kimberly
Office Supervisor en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Once they have you...

3,0 hace 2 años

Comentarios: Overall it is useful. it does not deliver as promised

Puntos a favor:

The features that were promised but never attained.

Puntos en contra:

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

Josh
Josh
Operations Manager en EE. UU.
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

WE love RMS and wish we had switched sooner!

5,0 hace 5 años

Comentarios: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Puntos a favor:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Puntos en contra:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Respuesta de RMS

hace 5 años

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Baily
General Manager en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

5,0 hace 5 años

Comentarios: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Puntos a favor:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Puntos en contra:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Respuesta de RMS

hace 5 años

Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

ALAN
OWNER en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Support that really works!!!

5,0 hace 3 años

Comentarios: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Puntos a favor:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Puntos en contra:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Respuesta de RMS

hace 3 años

Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley

Gini
Manager en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Client not connected

5,0 hace 5 años

Comentarios: Have explained it all above here

Puntos a favor:

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Puntos en contra:

RMS doing updates and making changes that creates problems for a small business like ours.

Tina
Park Manager en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Accommodation Software

4,0 hace 2 años

Comentarios: For the most part totally satisfied.

Puntos a favor:

Most functions work seamlessly and are the same where ever I have used the program. I have been using this program since 2004 in various places and it is relatively easy to keep up with the changes/upgrades as they are implemented

Puntos en contra:

Sometimes slow reaction times and dropouts, but nothing is perfect. It would be good if there weren't changes all the time, if its working don't change it doesn't fit all businesses

Respuesta de RMS

hace 2 años

Hi Tina, thank you so much for your review. We update our software often in order to bring you cutting edge technology. We have tried to make this as easy as possible by developing an interactive help centre with step-by-step visual guides (simply start typing your query or the feature you want to learn more about and the help centre with start pulling related articles: https://helpcentre.rmscloud.com/). We also have our YouTube video library that has over 150 tutorials and plenty more in the pipeline: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Our support team are available 24/7 and are always happy to help, so please reach out if you have any questions and they will be able to help/direct you to the correct help centre article or video tutorial.

Kris
office manager en EE. UU.
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

RMS 9+ Reservations

4,0 hace 5 años

Comentarios: My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Puntos a favor:

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Puntos en contra:

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

Respuesta de RMS

hace 5 años

Hi Kris, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

Kris
offuce manager en EE. UU.
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

RMS 9+

4,0 hace 6 años

Comentarios: My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with.

Puntos a favor:

I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests.

Puntos en contra:

The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees.

Respuesta de RMS

hace 5 años

Hi Kris, thanks for your positive feedback! We are thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. We appreciate your suggestions and will definitely share with our development team to see if adding comments on pencil-in reservations can be completed.

Cyndi
Business Owner en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Simple tasks are easy

5,0 hace 2 años

Comentarios: Great to use day to day for reservations.

Puntos a favor:

Day to day is easy to use to enter in reservations details and use for simple tasks

Puntos en contra:

Some things are complicated and you have to search through lots of screens to get where you want to be. Have found setting rates is a bit complicated I am not a computer super power so I need simple. Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

Robert
Hotel Manager en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Amazing

5,0 hace 5 años

Comentarios: Link accounts together and setting up rewards programs was simple and easy. Guest are loving the stay 5 nights get a free night promotion.

Puntos a favor:

Software is easy to use. Links accounts together and just an ease of fluidity around everything we need.

Puntos en contra:

Software sometimes does not recognize guest as input so we have to go and search that particular person.

Respuesta de RMS

hace 5 años

Hi Robert, thanks for your positive feedback! We're so happy RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your hotel easier. We're thrilled the rewards program is doing great at your property!

Carole
Marketing Officer en Australia
Ocio, viajes y turismo, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

RMS experience

4,0 hace 4 años

Comentarios: Very good.

Puntos a favor:

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Puntos en contra:

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

Respuesta de RMS

hace 4 años

Hi Carole, thank you so much for leaving a positive review, we're pleased to hear that the software is a hit with your cabin and tourist park. We are looking at making enhancements to our EDM module which will include image editing capabilities and other exciting features that will help with creating professional and eye-catching campaigns. You can also segment guests using our report writer, an advanced tool that allows you to segment guest data on a range of criteria, including length of stay, time of stay, with/without children, birthday, number of visits, company, etc. Hopefully this will help you to omit certain guests from emails. More information can be found in our help centre articles.

Kulia
Rooms control en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Used for guest

5,0 hace 4 años

Comentarios: Overall it’s good, we don’t use it anymore but it’s easy to work with

Puntos a favor:

It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

Puntos en contra:

There was no notes section or alert section to put important things about the guest so others could read about it

Respuesta de RMS

hace 4 años

Hi Kulia - Thank you for taking time out to leave a review for us. RMS does have many features and like any software it takes some time to get used to however we try to make this process easy with our online help centre https://helpcentre.rmscloud.com/ and with our phone support. Feel free to use above resources in future. Also Thank you once again for valuable feedback re notes and alert section - We do have a notes alert system in the software that can trigger an important message to any department upon check in or at other intervals. Please see more details in the following link https://helpcentre.rmscloud.com/reservations/reservation-message-alerts

Lyn
CEO en
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión
Fuente: SoftwareAdvice

It is time RMS looked at itself and customer service

3,0 hace 7 años

Comentarios: It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements
The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency
Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes.
I will give 2 examples of this.
1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us.
He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency.
2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Puntos a favor:

RMS 8 was a very good program in its day RMS 9 is more difficult to manage. RMS 9+ is still having glitches and is even harder to manage .

Puntos en contra:

The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Leanne
Manager en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Makes Life Easier

5,0 hace 4 años

Comentarios: RMS just makes life easier, the product, the service and the support...one neat package.

Puntos a favor:

The user friendly simplicity and the multiple business functionalities

Puntos en contra:

Nothing to dislike, when starting and implementing setup, everything can seem some what overwhelming however the support people take the stress from this ordeal..they walk with you..holding your hand as they train you while doing initial setting up. As you become confident in using this software you will be thankful you made the decision to go with RMS

Respuesta de RMS

hace 4 años

Hi Leanne, thank you so much for leaving such a glowing review! We're thrilled that the software is making life easier for you and your business and we're excited to have you on board. We'll be sure to pass on your compliments to our support team. Please continue to reach out to them if you have any questions!

Robert
co-owner/ manager en RU
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Great product

5,0 hace 3 años

Comentarios: great product

Puntos a favor:

easy to use, ability to charge non room items to room, switch on and off and adjust ota rates on day by day basis

Puntos en contra:

mobile version is awful support for new products (staff clock in / off) has taken far far too long to be implemented almost impossible to have dialogue with HQ in Melbourne - all goes via UK

Respuesta de RMS

hace 3 años

Hi Robert, thank you for taking the time to share your thoughts, we appreciate the feedback. We're really happy to hear that you find the product easy to use and that the features are assisting with the daily running of your hotel. If you have any questions or issues, please don't hesitate to log a service request or call our support team. The UK support team sits within our global support team and there is communication across countries so your queries/feedback will be passed on to the relevant members :) Thanks -Hayley

Tracey
Owner/Operator en Australia
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: SoftwareAdvice

Eventually I believe that this will all be worth it.

4,0 hace 3 años

Comentarios: Support are great, always extremely knowledgable

Puntos a favor:

It is easy to use once you get used to it. With all the changes it will last well into the future

Puntos en contra:

At present there is a considerable lag and with the changes it can become frustrating

Respuesta de RMS

hace 3 años

Hi Tracey, thank you for taking the time to share your RMS experience! It's definitely a big system which can take some time to get used to but I definitely think it will be worth it in the long run once you have everything set up. Great to hear that you've had a positive experience with our customer support team - they are available 24/7 so reach out if ever you need them and they'll be happy to assist! The lag issues are a result of our migration to a better hosting platform - this should all be resolved soon and will create many more benefits in the future in terms of speed and performance. Thanks for your patience!

Holly
General Manager/CFO en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

RMS Rocks!

5,0 hace 5 años

Comentarios: This software has enabled us to increase our profits and customer goodwill!

Puntos a favor:

The feature we love the most about RMS is the real-time online booking! If a customer is booking online, customer service cannot access that particular site in the system. It has prevented double bookings which with other campground software was a nightmare!!! We also love the employee controls. It provides for amazing accountability and prevents errant discounts from being given.

Puntos en contra:

The rate structure is hard to work with and requires a lot of attention to detail.

Respuesta de RMS

hace 5 años

Hi Holly, thanks for your positive feedback! We are thrilled RMS is helping your hotel reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your hotel easier.