Opiniones de RMS Cloud

WE love RMS and wish we had switched sooner!

Comentarios: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Puntos a favor:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Puntos en contra:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

One of the Best Reservation softwares!

Comentarios: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Puntos a favor:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Puntos en contra:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

We have been sold on other systems, made the change and always end up back!

Comentarios: We have actually moved to 2 other well known systems and moved back because we have found none of them stand up to RMS.

Puntos a favor:

I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more.

Puntos en contra:

Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault.

review

Comentarios: Reservation system okay, but the accounting side is basic if not obstructive

Puntos a favor:

many people in the industry are familiar with RMS making training new staff easier

Puntos en contra:

too many constant changes for no apparent reason

over view

Comentarios: exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

Puntos a favor:

All the different features it has to offer

Puntos en contra:

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

My favourite channel manager is present in RMS Cloud

Comentarios: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Puntos a favor:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Puntos en contra:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Gets the job done

Comentarios: Overall fairly easy to get your head around for the basics. Good over view of availability.

Puntos a favor:

Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

Puntos en contra:

For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually. Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it. Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

Review

Puntos a favor:

cloud based system, has a lot of wonderful features, fantastic customer service team.

Puntos en contra:

Intergration issues with booking.com and Expedia, that allow overbooking because a booking can come through as a qoute without having a room assigned. Minimum deposit of 0.01 cent required to save a credit card on a online booking through rms booking page.

Good Support Staff

Comentarios: With previous PMS systems experience it has been easier to help me find what I need in the RMS system.

Puntos a favor:

Every single tech and service associate I have spoken with is super knowledgeable and helpful! Also very friendly and effective with answering my questions/helping to solve my issues.

Puntos en contra:

. All system difficult to navigate in the beginning.

My Online Travel Help

Comentarios: With RMS Cloud, I found a travel assistant I can rely on and trust with my bookings. I never have to worry if the hotels are legit or if my payments go through. I am confident that it's all taken cared of.

Puntos a favor:

What I like most about the RMS Cloud is it makes makes my booking reservations easy and they have this calendar system to remind me of my upcoming trips.

Puntos en contra:

So far it serves its purpose as my online travel assistant so it's all good.

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Comentarios: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Puntos a favor:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Puntos en contra:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Support that really works!!!

Comentarios: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Puntos a favor:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Puntos en contra:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Faulty product with crappy support

Comentarios: I have started the selection process for another product because I want proper support.

Puntos a favor:

It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings.

Puntos en contra:

RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

RMS is a pretty easy to use software given the amount of features it provides its customers.

Comentarios: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Puntos a favor:

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

Puntos en contra:

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.

RMS 9+

Comentarios: My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with.

Puntos a favor:

I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests.

Puntos en contra:

The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees.

Great service

Comentarios: Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Puntos a favor:

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Puntos en contra:

At times it can be slow but given the size of our database this is normal.

Amazing

Comentarios: Link accounts together and setting up rewards programs was simple and easy. Guest are loving the stay 5 nights get a free night promotion.

Puntos a favor:

Software is easy to use. Links accounts together and just an ease of fluidity around everything we need.

Puntos en contra:

Software sometimes does not recognize guest as input so we have to go and search that particular person.

RMS Cloud Review

Puntos a favor:

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

Puntos en contra:

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

RMS experience

Comentarios: Very good.

Puntos a favor:

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Puntos en contra:

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

Heres what I can say.....

Comentarios: So far its been very good. Any issues that affect all their users get taken care of very quickly. I can only remember a handful of outages in the last 2 years. Their support is actually very helpful and get issues resolved. For me as an IT admin ....RMS support is far better than most of my other vendors support team.

Puntos a favor:

Intuitive, seems to be feature rich and well thought out.

Puntos en contra:

I dont really use the product.....I am an administrator.

Support

Comentarios: Support has been great! [SENSITIVE CONTENT HIDDEN] has always taken extra time with sharing his knowledge and getting information to us!

Puntos a favor:

[SENSITIVE CONTENT HIDDEN] has been a great asset to me learning the system. I have requested training but do not get responses from looking into scheduling time with a personal session. If we could please have someone contact us, our [SENSITIVE CONTENT HIDDEN] would like for us to receive training from RMS.

Puntos en contra:

Doesn't seem to be addressing our needs for a campground/RV

Potential but not flawless

Comentarios: Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end.

Puntos a favor:

Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

Puntos en contra:

So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

RMS Hospitality Cloud_Review

Comentarios: Overall it has been one of the easiest program to use.

Puntos a favor:

Easy to in and out of accounts. The Customer service is great.

Puntos en contra:

Having to go through Google Chrome to log on. Before we had an icon and through that Icon we went to the the software, now we press on the Icon and the it goes through Google Chrome and it is annoying. I keep on closing the software by error because when I open a search page not related to RMS and then close it, I keep on closing the RMS page as well, It was better when it was a stand alone button. Also there seems to be a problem with emailing tax invoices to customers, sometimes it goes blank. There are also to many steps to go through now to print a tax invoice. Customers seems to get a bit edgy to wait for more that a few seconds.

RMS Is an Excellent choice in Hospitality & Property Management

Puntos a favor:

Flexibility and feature set that suits our property's needs. We have researched other products but no one else offers the same functionality as RMS, and many standard RMS features are at an additional cost with other software providers.

Puntos en contra:

Occasionally customer service is unable to answer a question or assist us to our complete satisfaction, but that is very rare. Sometimes software updates will modify features or cause small bugs that we have to wait on further updates to fix, again, this is fairly uncommon.

We heart RMS

Puntos a favor:

Ease of use, intuitive searches and set-up Multiple ways to achieve result Seamless online capabilities Dynamic pricing

Puntos en contra:

Historical comparisons reporting needed; comparisons to daily,weekly and monthly options year over year(s) Math challenges = does not automatically figure balance due; doesn't show tax added amounts