Tangoe Rivermine TEM Review
Comentarios: We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.
Puntos a favor: I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.
Puntos en contra: When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.
Comentarios: We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.
Puntos a favor: Quick access to invoices and billing information.
Puntos en contra: Would desire more comprehensive and easier to use reporting tools.
Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.
Comentarios: We were able to get a basic insite into our Telecom spend overall.
Puntos a favor: Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.
Puntos en contra: We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.
Fixed TEM Services
Comentarios: Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.