18 años ayudando a las empresas
a elegir el mejor software
Sobre Horizon
Un software de inspección profesional con inteligencia artificial que incluye miles de artículos e ilustraciones automáticos.
Integration ;with, Google calendar, payment processing, homebinder and several other 3rd party. Customization : make it feel the way you want, professional.
I find the mobile app very difficult to use and maneuver. I just don't get it at times.
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Home Inspection Report Writing Software
Puntos a favor:
Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.
Puntos en contra:
The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.
Respuesta de Carson, Dunlop & Associates
hace 6 años
We appreciate you taking the time to comment Tom! We're glad you and customers love the professional format, content and overall presentation. We'll reach out to show you more cool features to customize text and layout.
Alternativas consideradas previamente:
It isn't for everyone, not everyone wants to have amazing reports they just want the bare minimum.
Comentarios: Honestly, if you take the time and effort this is the go-to product for myself and my customers.
Puntos a favor:
It can be used for many functions and add ons to make the software personal to each customer, it allows you to be in control and write it as if you were writing a manual for the homeowner.
Puntos en contra:
It takes a little time to get everything you want in the right section including verbiage.
Respuesta de Carson, Dunlop & Associates
hace 3 años
Hello Dirk, Thank you for your sharing your experience using Horizon. Homes are complicated, your software should help cover it for you.
Great check list software, but fails to allow for a library of specific narrative
Comentarios:
I feel a need to describe specific issues of the inspection with narrative comments, and although 'Horizon' allows you to view the last comment, it has no allowance for reference to a library of past related comments that I have made, which I could reference to a current situation.
Horizon refers to a vast theory data base but doesn't allow for me to describe specifically the clients situation in my own words unless I type them in each report....which I feel is necessary in giving them a 'client specific' inspection report.
I prefer a narrative based report and being able to refer to my past comments, rather than a checklist report.
Puntos a favor:
The interactive nature of the reporting, scheduling , billing etc
Puntos en contra:
I have to type my 'client specific' comments each time they may be required instead of being able to reference each one and tweaking them to my specific report needs. I understand that one can refer to the last comment, but I don't think you can scan a library of comments for quick reference to one that meets ones specific needs.
Respuesta de Carson, Dunlop & Associates
hace 7 años
Hello Doug, We appreciate your feedback and trial of Horizon Inspection Software. Horizon comes loaded with over 6000 comments ready for Home Inspectors to use out of the box. Horizon lets you easily add custom comments on the fly to build your narrative library. Use our Power Search and SpeedWrite features to save time reporting. We'd be happy to arrange a free demonstration or help with your specific needs at carsondunlop.com or 800 268 7070 ext. 243
Alternativas consideradas previamente:
This Horizon should be in your future
Comentarios: FANTASTIC support team - truly. Did not take very long to make the software "my own."
Puntos a favor:
Speed - ease of use - a searchable database of deficiencies and descriptions.
Puntos en contra:
The ability to describe a photo from within the mobile app. There needs to be a place to add a paragraph if needed under a picture from within the app itself. Even on the computer, there is a very limited amount of space for comment under a picture.
Respuesta de Carson, Dunlop & Associates
hace 3 años
Thank you for your feedback Mark! Happy you made the switch to Horizon and how easy the support and training team made it .
Alternativas consideradas previamente:
Exceptional Customer Service
Comentarios: Harizons support team takes the time to listen to my issues and provided clear, concise answers to all of my questions. What truly stood out was their willingness to go the extra mile to ensure my issue was resolved promptly and to my understanding.
Puntos a favor:
I must say that this software was not difficult learn in the begining and has proven to be an easy read for my clients. It's user friendly interface, customization, comprehensive reporting, reliability and excellent customer support make it a top choice for any home inspection company seeking a powerful inspection software solution.
Puntos en contra:
No comments at this time. I haven't experienced it yet.
Respuesta de Carson, Dunlop & Associates
el año pasado
Thank you so much for your positive review! We're thrilled to hear that you found our software easy to learn and that it has been well-received by your clients. Our team has worked hard to create a user-friendly interface and provide customization options to meet the unique needs of home inspection companies like yours. Gratefully, The Horizon Team
Unique in My Area
Comentarios: There was a month or so when the desktop Offline version wasn't working and it took several calls to Support to get it going again.
Puntos a favor:
I started using Horizon about 7 years ago. It took a few reports to get the hang of it, Like any others.What i like the most is the way it fills in my writing that I have already written before. I also like the way I can work on it with my laptop when I dont have internet access. I like the descktop version. I do 99% of the reports ont he desktop version and then go into the online version to finish up.
Puntos en contra:
I have asked before if there was a way to start a new section without it going to the next Page. It leaves a big blank area and makes the report look longer. To me, I don't care, but I get comments back from realtors about how long they are.
Respuesta de Carson, Dunlop & Associates
el año pasado
We appreciate hearing your feedback and comments. Glad the support team was able to resolve the offline issues to get you back up and running.
Foley's software experience
Comentarios: I found Horizon software system user friendly and the staff very helpful
Puntos a favor:
The reporting software is a very profession system and I found the [sensitive content hidden] staff were always very obliging and extremely helpful and patient in providing a resolution to my problem.
Puntos en contra:
I did not find the software difficult to use and found it was an easy transition into my inspection system.
Respuesta de Carson, Dunlop & Associates
el año pasado
We're thrilled to hear that you found our reporting software to be highly professional. Ensuring a polished and reliable reporting system is a top priority for us.
13 Year Daily User of Horizon Inspection Software
Comentarios: 100 % Happy with this product and this can be seen with 13 Years of loyalty to them! Thank You Horizon!
Puntos a favor:
I've been using Horizon Report Writing Software since my company was opened 13 years ago and I can honestly say that this software is the best out there. I've had a couple offers from other companies to try their software and after using their trial version, It's quite easy to see the difference between the various types of software. My client always tell me how easy the report is to read and navigate trough it. The report look very professional and this software is super easy to use. User friendly and updated with great diagrams and information for customers is hands down the best! I will continue to use them regardless of the price because I like paying for quality as do my clients for quality inspections and reports.
Puntos en contra:
I honestly have no cons about the software. The price tends to be a bit higher than some but paying for quality is a no brainer. Their customer service is always ready to help and this is very important to me.
Respuesta de Carson, Dunlop & Associates
el año pasado
Thank you Matt! We love to hear your customer feedback on your reports and professionalism. The Horizon Team
Adaptable
Comentarios: Love the program, support system, clients find it easy to read, love the reference links even though I still purchase the Home Reference Book for clients.
Puntos a favor:
I do alot of mentoring and it is easy to train new inspectors on this system. If they have issues a phone call works to navigate it with them. Live the add on Tarion, WETT, commercial tabs life is easier 1 program for all business needs.
Puntos en contra:
None really it is all I have ever used and easy to use, new inspectors find it easy to navigate
Respuesta de Carson, Dunlop & Associates
el año pasado
Thank you for your time to review Horizon! We use it for training new inspectors as well as many other educational institutions!
Horizon software powerful and amazing software
Comentarios: Horizon help desk is awesome every time I have called they have helped me and guided me through with the issues that I was having. And have called back when I have left messages in reference to issues and not leave you hanging!
Puntos a favor:
Horizon software is very easy to use and has awesome templates to make your reports Stand out. You can upload your own items such as photos, also you can use the illustrations that are provided in the software that looks amazing when added to the report. The speed write section is awesome once you get it down. This is a very powerful tool once you get everything down.
Puntos en contra:
The downside is unable to edit with the program on you devices have to wait until I get back home and connect with my laptop, and also add function like low, medium, and high priority items, but other than that awesome product.
Respuesta de Carson, Dunlop & Associates
el año pasado
Happy to hear your inspection business is growing so well! You have a powerful and professional report along with the greatest support team in the business!
Exceptional Value
Comentarios: Excellent. I have referred other inspectors, not in my market, to use Horizon.
Puntos a favor:
Every product has issues. The team at Horizon has phenomenal customer service. Online or over the phone they are responsive and professional to work with.
Puntos en contra:
Not much. I have looked at other companies, most are more expensive and I cant imagine the service could be nearly as good.
Respuesta de Carson, Dunlop & Associates
hace 2 años
Thank you for your feedback Eric! Service is important in the service industry. Our team is well equipped to help with training, support and change management.
Excellent app, reliable and easy to use.
Puntos a favor:
I like the report data export function. Which can export all your report data to an excel.
Puntos en contra:
It takes too long for customer to read the report.
Respuesta de Carson, Dunlop & Associates
el año pasado
Thank you for your Horizon review! You can included as much or as little details as you like. Buildings/Homes are complicated structures and can have comprehensive reports. Our Team would be happy to show ways to optimize your reports.
Alternativas consideradas previamente:
A software partnership that can take any inspector to the next level
Comentarios: Wonderful experience because of the support team that got me through the launch and now can realize the benefits
Puntos a favor:
#1 is the customer support. [sensitive content hidden] is my account manager and a former home inspector who helps in so much more that just the initial software launch. [sensitive content hidden] is my Tech support and has always been super quick to help with any issues (normally issues occur the morning before the inspection or late at night) and they have a wonderful help desk for after hours to help me stay up and running#2 is that we run a muti inspector team approach and Horizon is a perfect web based solution that allows multiple user interface uploads in the field to make a High quality most professional report I have seen to date#3 is the Report. Best in class professional report that I have seen on the market. Too many features to list
Puntos en contra:
The learning curve from one software to another is always a challenge. Horizon has a learning curve but once you get past it, you will never know how you managed without it
Respuesta de Carson, Dunlop & Associates
hace 2 años
Thank you for choosing Horizon John. We think the reports are pretty good too. We appreciate your "best in class" review.
Horizon Software Success!
Puntos a favor:
The ease of the product and the support.
Puntos en contra:
I wish there would be more suggested template ideas.
Respuesta de Carson, Dunlop & Associates
hace 2 años
Thank you for your response and feedback. We love hearing great ideas and making them work. We're looking forward to the build/update that gives you more control for templates and makes them sharable.
A software that is work like a library for home inspectors.
Puntos a favor:
Horizon software is one of the most important tool for me.Apart of the features that horizon provide, it’s an amazing marketing tool for my business, most of my clients end the report discussion by admiring the report layout, details, pictures quality and many more.
Puntos en contra:
Some specific conditions are not listed, and some of the implications are exaggerated, although it can be edited, but sometimes it consumes time.
Respuesta de Carson, Dunlop & Associates
hace 2 años
We appreciate your feedback and comments Faiz! Out of the box, Horizon is the most complete home inspection program available. We understand one can never be all things to all people and provide the flexibility for you to take it to the next level. Thanks again, The Horizon Team
Best Reporting Software
Comentarios: It has made me a better inspector having access to many tools and tips. It's like having an office back you up. e.g booking, accounting and marketing.
Puntos a favor:
Having my clients understand the report and giving them the quality makes them happy which makes me happy. Having access to a big library helps me save time and money looking things up.Looks very professional.
Puntos en contra:
It does not have a video feature where you can add a recording which would help to explain some things that pictures don't capture.
Respuesta de Carson, Dunlop & Associates
hace 2 años
Thank you for your review and helpful comments. Many new updates, upgrades and Report videos are coming and will better than ever!
Great Software
Comentarios: At this point, I am very familiarize with the software. Allow me to create great and comprehensive reports.Clients are very satisfied with the final outcome. Overall, I am very satisfied with the software and the customer support as well.
Puntos a favor:
I have been using Horizon software for a few years so far. This software is very friendly to use and allow me to create explicit and easy to read reports. From clients and realtors point of view, the reports layout allow them to easily navigate throughout the reports for proper comprehension. Beside, Horizon help support team was awesome on my stressful days.
Puntos en contra:
Overall software is good, maybe if software allow us to have small videos, it would be better.
Respuesta de Carson, Dunlop & Associates
hace 2 años
Thank you Ana! Sounds like you've been able to hit the ground running. Glad Horizon is working well for you.
Very good, but could be excellent
Comentarios: Quick and fast report generation. Required items checklist is also very helpful. Being able to import boilerplate text entries created by third-party companies would be very easy, and make set up for new users quick.
Puntos a favor:
Quick and easy Report generation and field notes. Marketer is great for automatic Communications.
Puntos en contra:
Lack of simple additions that would make life easier for home inspectors. Examples. Customer contact information phone number excetera in Google Calendar entries. The ability to click on a field in the homepage of the website to bring up that section of the work order. At present you have to click on work order and then the section you want. Also, an indication of whether it is paid or contract signed at the homepage would be very useful. Repetitive standardized tasks could be simplified. For example custom report type selections on the report publishing page. For example a drop-down menu could be report type A, and when selected it would automatically check certain of the option boxes, fill out the email, and put the typical email addresses, for example to the client and CC the realtor. Having to click okay every time I take a picture in Horizon mobile for Android is redundant because if I click back I will end up in the same place. Not being able to swipe left or right in the mobile on Android to select description or recommendations.
Respuesta de Carson, Dunlop & Associates
hace 6 años
Thanks for your feedback and suggestions. I will pass this along to the team. We'll soon be adding a feature allowing you to submit and rate feature requests mush easier.
Easy to use software & very helpful. Haven't changed softwares since I joined!
Puntos a favor:
I like how Horizon has an app that is cloud based & very easy to use. I can write up a report in about 30 minutes.
Puntos en contra:
I don't have anything negative or dislike anything about the software.
Respuesta de Carson, Dunlop & Associates
hace 2 años
Great to hear how easy and quickly you can write up your inspection reports. Keep up the good work!
Impressed so far
Comentarios: The help provided by the team of experts makes the learning curve go easily or flawless. With their trial there is no reason for everyone not to try the software
Puntos a favor:
I love the way we can show/hide features at a click. The customizable feature allows users to enhance horizon to meet their specific needs.
Puntos en contra:
There are some features of the software that could use some tweeking. I wish when i set some presets that it showed up on the tab that i have customized it
Respuesta de Carson, Dunlop & Associates
hace 2 años
Thank you for taking the time and sharing your experience. Happy to hear Horizon's layout was easy to learn and free training helped to fast track your start up.
Tripaw Home Inspections
Comentarios: Hard to navigate, is a very "old school" coordination between the website pages. Could use an update to a more user friendly interface.
Puntos a favor:
I like the individual set up for how the report comes out, with the branding throughout
Puntos en contra:
I do not like the "spare photo" title that shows up on the report, it degrades the report. Hard to navigate the reports.
Respuesta de Carson, Dunlop & Associates
hace 2 años
We appreciate you taking the time to give your feedback. Thank You!
Long time user
Comentarios: As a long time user of the Horizon software I am very pleased with the product and the service. Over the years the software has been improved and updated regularly without my involvement. The customer service is excellent - an important feature for a one-man operation such as mine. I have received compliments from both clients and agents on the report quality. Although there was initially a learning curve to overcome the report writing time has now become very reasonable. I recently read an online comment about the Horizon software where it was referred to as the gold standard. I fully agree! representative
Puntos a favor:
My favorite feature is the off site data storage.
Puntos en contra:
It's not free. Kidding aside, it does represent excellent value.
Respuesta de Carson, Dunlop & Associates
hace 6 años
Thank you Jean! We appreciate the experience and knowledge you bring with your review. Glad the Horizon team and software has been a good fit for your business.
Horizon for Specway
Comentarios: Horizon has provided me with not just the report writing software, but a variety tools and third party integrations to simplify my work day. Horizon is continuously improving and growing it's capabilities with little to no monetary increase to the end user.
Puntos a favor:
Flexible platform which accommodates all my aspects of inspecting. Residential, commercial, Environmental, and others. This saves me from buying (or subscribing) multiple platforms.
Puntos en contra:
The billing is in USD only. All my accounting is in CND. Conversion must be done every month for accurate bookeeping.
Respuesta de Carson, Dunlop & Associates
hace 6 años
Glad to see you're taking advantage of advanced features in the Horizon toolkit. We use and trust our 3rd party partners and happy to make them available to Horizon Professionals.
user friendly
Comentarios: very good
Puntos a favor:
total package . A complete business package
Puntos en contra:
Do not have issues with the software. it is basically my lack of skills that limit what I can do. The continuing support is very important. I do not like the thought of getting a Ticket for service because this adds to the response time.
Respuesta de Carson, Dunlop & Associates
hace 6 años
Hi Tom, Thanks for your review. We appreciate your feedback. We provide several webinars on a consistent basis that allow you to gain useful knowledge that will increase your user experience and the benefits you get from Horizon software. You can go to this link anytime to see what webinars are available. https://www.carsondunlop.com/horizon/horizon-training/
Why I Use Hirizon
Comentarios: Horizon allows me to prepare detailed, good looking reports that my clients love.
Puntos a favor:
Data entry - text and pictures - is easy and the published appearance is totally professional.
Puntos en contra:
Most homes contain similar data that will always reappear in from home to home. For ease of entry Horizon is best organized using simple templates which cover these items take which take time to draft and organize. Once you've invested that time though it's easy sailing.
Respuesta de Carson, Dunlop & Associates
hace 6 años
Really appreciate your feedback. It's great to hear from multi-inspector firms like yourself and the folks at Mike Holmes Inspections.