Opiniones de Blackbaud eTapestry

Good management software

Comentarios: We use this as our primary data storage system. It talks to our database view very well.

Puntos a favor:

I like that all of our data is stored in this software and that it is easy to quickly access for my whole team.

Puntos en contra:

Sometimes the software gets bogged down with users and runs very slow. The updates do take some getting used to as well.

Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime

Comentarios: Exceptional experience and would recommend to all that are searching for a donor software system.

Puntos a favor:

Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility.

Puntos en contra:

We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be.

AVOID eTapestry at ALL Cost! Their set-up, project management and communication is abysmal!

Comentarios: This company lacks effective project management and communication with their clients, especially during the set up of their services. When they fail at communication and project management they blame the client and make you feel as if you are the "client from HELL!" Since I was director of Account Services at two major fundraising agencies, I DO KNOW project management and how to effectively communicate schedules, expectations, project responsibilities and deliverables to clients. They are failing miserably and I did not expect to get this horrible level of service and then made to feel as if I was creating the problem! if you want to abdicate all responsibility in what eTapestry does and get what they give you, you will probably like this company. However, if you are at all knowledgable and want things done in a professional and organized manner having input in how it turns out, don't go with eTapestry. You will be sorely disappointed and face ongoing threats of increased costs.

Puntos a favor:

On the surface, the features are hard to beat. Their reputation through Blackbaud would lead you to believe they are a top notch organization. Their sales efforts and people are really good...attentive and always available.

Puntos en contra:

This company is resting on a PAST reputation and on the coat tails of Blackbaud. As a previous Director of Account Services at two major fundraising agencies serving domestic and international nonprofits, I felt I had selected the best company for my nonprofit's fundraising soluction. BIG mistake! They know NOTHING of project management in the set up of a new client. They don't provide a schedule of deliverables and who provides what when. They do not do wire frames on their website or eCommerce forms so you don't know what you are getting. At every turn they tell you they will charge you more if you change anything. They start NOTHING until they have EVERYTHING they want but give the client NOTHING to see what we will be getting from them. THEN they take 6 weeks and don't tell you a date when anything will be delivered. When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.

very versitile

Comentarios: We have been able to move towards a more technology based fundraising using the justgiving portion of blackbaud for our jog-a-thon. Students created their own page and shared it for donations. This made tracking and acknowledging donations much more efficient.

Puntos a favor:

We use etapestry and justgiving and have found it to be very useful. We have been able to easily link fundraising campaigns, event registration and forms to our website and then track information.

Puntos en contra:

Extracting information can be somewhat challenging - once you learn their programing and how to create a query it becomes easier. They do provide a very large training database and a chat room for help.

New to eTap, not to CRM

Comentarios: Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.

Puntos a favor:

I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.

Puntos en contra:

The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.

Great Tool for Tracking Donors

Comentarios: I really like eTapestry for donor giving and cultivation.

Puntos a favor:

It was easy to use and track giving and donors over time.

Puntos en contra:

Grant tracking could be a little easier to navigate.

Great for smaller organizations looking to grow!

Puntos a favor:

eTapestry is a great entry-level CRM tool that will help you familiarize with how the whole concept works. My organization used eTapestry for quite some time and it functioned really well. I really enjoyed the Query Builder tool and folders to keep all your queries organized!

Puntos en contra:

Once my organization started to grow more, we needed a tool that could handle the bigger volume.

Worst system ever

Comentarios: Etapestry is holding me hostage with a product I no longer use. Its outdated system has been causing me so many issues that it's eating in to my funraising time for my nonprofit. They won't let me cancel my contract even though I don't want to use their product any more.

Puntos a favor:

It worked for when I needed it to work. But my organization has now outgrown the system.

Puntos en contra:

Cusomer support and outdated database. Not user friendly.

Pro for Donor Management, Con for Event Management

Comentarios: While eTapestry has helped us make sense of a lot of data and history, it is very difficult to learn how to use and train new employees on.

Puntos a favor:

I like the data it stores about our donors and the various ways we are able to report on the information,

Puntos en contra:

I find the donor facing event platforms very dated and confusing.

eTapestry for Donor Management

Puntos a favor:

eTapestry has a lot of great cloud based functionality for keeping track of your donor database, sending communications, running reports on interactions with donors, etc.

Puntos en contra:

It's pretty pricey for smaller not for profits.

Customization is both a pro and con

Puntos a favor:

Basic tools are easy to learn, especially as a first-time user. Saving attachments to records. Tracking soft credits; linking soft credits to hard credits. Ability to process credit cards and post directly in data records.

Puntos en contra:

Many past development staff led to variations of historical data inputs--this is where the customization makes tasks difficult. Queries can only do AND and OR, so it can take multiple queries to get to the data needed. Can't delete accounts once a profile has been created. Can't undo merged accounts. Can't pull direct report on numbers of donor visits, donor gifts, etc (donor-focused data). Can't designate a special location for detailed donor visit reports (eTap account "Notes" isn't efficient).

Hard to use but has all the bells and whistles

Comentarios: We liked the software for a while but the more our business grew, the more eTapestry because a pain as the interface was very old and hard to use for people that aren't technology savvy.

Puntos a favor:

The software had a lot going for it because it had all the bells and whistles that you want, including ability to find out someones net worth, donations at other places, etc. The plus side about it was that you could easily put someone into the system and instantly send them a thank you email without more than a few clicks.

Puntos en contra:

It was very difficult to run reports as there were so many moving parts to get them to come together.

eTapestry Great for Small to Mid size Nonprofits

Comentarios: Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and mid-size nonprofits. Easy to learn.

Puntos a favor:

Flexibility of donor records is important and works well. Tagging donors in multiple different ways always our nonprofit to track and communicate in ways that are important to the donor.

Puntos en contra:

Would like to see improvement in the communications features - templates are clunky to work with and designing own templates is challenging. We end up creating image in outside tool and then import it in.

Should have done this long ago

Comentarios: The customer service has been top-notch. I'm a very satisfied customer and have already spread the word about Blackbaud and Etapestry to my colleagues in the nonprofit field.

Puntos a favor:

Etapestry makes it easy for me to have all of my important donor information in one comprehensive spot. Pulling reports, adding content and getting an at-a-glance look at where my financials are coming from have been an essential part of my strategic success.

Puntos en contra:

There is definitely a learning curve, as there is for any industry-specific software. Working in the nonprofit field, it's hard to find time to learn everything there is to know but I'm confident that the more I use the software, the more second-nature it will become.

Streamlined Fundraising Support

Comentarios: Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Puntos a favor:

Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Puntos en contra:

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

eTapestry Donor Data Base

Comentarios: Overall great software

Puntos a favor:

eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Puntos en contra:

While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

The best for smaller organizations

Puntos a favor:

Such an easy interface to maneuver. It makes managing donors and tracking gifts as easy as possible, while maintaining an attractive interface. Customer support is cool because a primary function is for support to be given by other users, people who know the software and may have overcome struggles like you are enduring. It creates a community in the nonprofit sector.

Puntos en contra:

It might be too simple for larger organizations, but it's functionality is just as applicable for larger groups as it would be for smaller! Customer support will get you through any hassle.

This is a powerful database that can help you track all of your fundraising needs.

Comentarios: Take time to watch the training videos, read blogs and discussion boards.

Puntos a favor:

Customer support is amazing. The agents are very helpful and patient. Once you learn how to set up the dashboard, you can see just about anything without having to go from screen to screen on each account.

Puntos en contra:

Setting up queries to get the exact information we need has been a challenge. Compound queries are very challenging.

eTapestry Likely Good for Larger Organizations

Puntos a favor:

eTapestry has a responsive customer service team. Whenever I had an inquiry, someone was there to answer my questions. Once I was speaking with a sales associate and had a question the associate could not answer. The associate passed my question on to a customer service representative and the rep called me within a day to help solve my problem.

Puntos en contra:

eTapestry has many options for managing large databases. This is wonderful for large organizations, however, ours is a small non-profit. We have two fundraisers and fewer than 1000 prospect records. eTapestry was too complicated for our needs and therefore ended up only being useful for data storage. Another issue arose when we had staff turnover. Product knowledge left with former staff and training for eTapestry would have cost 150% more than our annual eTapestry costs. Training was just too expensive and, as a result, we did not utilize eTapestry as much as we could have.

eTapestry Non Profit Review

Comentarios: Very cumbersome and took a long time to learn all the aspects of the software. I still do not feel like we were able to utilize the system to its fullest potential.

Puntos a favor:

Accessibility and ease of data entry. I also liked the templates that were available for newsletters, emails and etc.

Puntos en contra:

Creating reports was not user friendly.

Very expensive for the same functionality as other softwares

Comentarios: Not happy with this product.

Puntos a favor:

Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Puntos en contra:

Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports.

Seems cumbersome.

Puntos a favor:

It seems to have a lot of features, although our organization only uses a fraction of those. The Cart would be a good feature if we could get it to work.

Puntos en contra:

The query/report functionality seems very cumbersome. Also, many programs these days integrate directly with QuickBooks, although eTapestry does not, unless I'm missing something. The download into QuickBooks does not import the detail, so I have to keep going back to eTapestry when I need the detail. The pricing seems high for an organization of our size. I don't find the program intuitively easy to use -- the buttons are never where I think they will be, and the "Help" section has not been very helpful. The program does not seem flexible: Just an example -- I set up an approach that I realized shortly after that I wouldn't need, and your instructions said that I couldn't delete it. Although I could disable it, I don't want it forever after lurking in the data base when it has never been used and never will be!

Needs to be less cumbersome!

Puntos a favor:

eTapestry is a very dynamic and functional database for tracking donors. It has a lot of potential to make this daunting task easier.

Puntos en contra:

eTapestry needs to make this more user friendly. It is very difficult to learn, and customer support is hit and miss.

very disappointing

Comentarios: The only thing they are reliable at is billing you - they conveniently require direct deposit. Currently trying to find someone who can change my billing process - though it's been weeks and no one has gotten back to me.

Puntos a favor:

I believe that there are great capabilities if you have the time to figure out how to utilize this database. I would recommend having someone specifically dedicated to this - ideally a tech person or computer programmer - not just a development person.

Puntos en contra:

It's not intuitive.Customer service is not very accessible. They charge extra for additional support. Getting started on training you're really on your own. There are so many various locations for instruction, some at an additional cost. Getting started in this database has taken months to upload my 1,000 records. I don't have a point person to contact or anywhere to go up the chain of command. I have no idea how this company is structured. Considering scrapping it and finding something new.

Caution-could be good-could be bad

Puntos a favor:

The software at its basic form works well with little maintenance.

Puntos en contra:

The customer service is extremely unprofessional and you have to make sure you push to speak to someone who knows what they are doing.