Sobre DealerPeak CRM Center
Ayuda a los concesionarios a prosperar en la era digital brindando la tecnología que necesitan para servir a sus clientes con eficiencia.
Easy to navigate menu for all involved with daily.
Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.
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Martin
Great Tech Service!
Comentarios: Who to spend money with in advertising.....easy to see results
Puntos a favor:
Easy to navigate menu for all involved with daily
Puntos en contra:
Been pretty solid for us. Hard to find faults
Respuesta de DealerPeak
hace 2 años
Martin, thanks for the feedback and we are always willing to serve our clients
Paul
Alternativas consideradas:
Woody's review
Comentarios: follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also during the pandemic being able to send weekly email campaign's to our customer base has been priceless
Puntos a favor:
definitely the texting features and the product is not only easy to use but easy to train new employees as well on it
Puntos en contra:
it duplicates overdue tasks over and over
Respuesta de DealerPeak
hace 2 años
Thanks, Paul, we are extremely grateful for the review
Allison
Horrible Support & Behind The Time
Comentarios: We cancelled with DealerPeak and the whole process was enough to give this negative review and tell EVERYONE we know in the industry to steer clear of this software, especially when there are so many better options out there with a similar price tag, not to mention, less headaches!
Puntos a favor:
The dashboard is easy to navigate and most employees can learn the back end fairly quickly.
Puntos en contra:
The CRM is not innovative with its templates, reporting, mobile app and much more. It seems the software has not changed much, if at all in many years, making them low on the totem pole for the most technologically advanced CRM software. Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.
Matthew
Lustine CDJR General Manager Review
Comentarios: Experience has been great. Training has been solid. Responsiveness stellar.
Puntos a favor:
The ability to text sms. from the App and desktop, as well as send videos through the APP provides a great advantage for the time being.
Puntos en contra:
The software is great. I would like the ability to record one video I can send to customers I designate vs. having to record a new video for every customer every time.
Respuesta de DealerPeak
hace 2 años
Matthew we appreciate the feedback
Amber
Love it!
Puntos a favor:
EASY TO USE AND SUPPORT TEAM IS AMAZING!
Puntos en contra:
There is a lot to learn at first, but once you get the hang of it; it is really easy!
Respuesta de DealerPeak
hace 2 años
Amber, we appreciate the feedback
mckenzie
footh auto sales review
Comentarios: Over all experience is great. I do not know if we would sign on again, due to how small our dealership is. It is just myself, a finance manager , and a salesman. It is only the salesman and myself using this system. Dealerpeak has been super super helpful with keep tabs on customers and employee.
Puntos a favor:
I love being able to track and record all calls. I also really like the Dealerpeak support team. Always quick to respond. Especially [SENSITIVE CONTENT] He was very helpful and always checked in to make sure we do not need anything
Puntos en contra:
I wish the program was simplified more. I wish there was not multiple options to do one thing.
Respuesta de DealerPeak
hace 2 años
McKenzie, thank you for your review and valued input. We take note of every item good and not. We will take your suggestions to the team and see what can be done in the near future.
Beth
Dealerpeak is the BEST
Comentarios: We have had a great experience with DealerPeak. The Software is advanced and easy to use and the team has always been wonderful to us!
Puntos a favor:
I love the ease of use of the product. Its easy to train on, and its also easy to navigate!
Puntos en contra:
There is nothing that I like least. I like the entire software
Respuesta de DealerPeak
hace 2 años
Thanks, Beth, we are extremely grateful for the review
Usuario verificado
Great Product
Puntos a favor:
7 years of partnership... They get the business... Their complete website crm decking automation and reporting is on a entreprize platform allows for multi roof cross selling under one customer profile... Awesome product
Puntos en contra:
The service product need a little work. I would love it to follow the Repair Order through the work flow and automatically update status
Hillary
Great Software Great Support Team
Comentarios: Best experience I have ever had with a CRM.
Puntos a favor:
It is user friendly, has tons of valuable information and the support team is always more than happy to help!
Puntos en contra:
There is not a thing I can think of in regards to this software that I would consider a con.
Respuesta de DealerPeak
hace 2 años
Hillary, thank you for your feedback, we always appreciate input from our valued dealers.
Travis
Bleecker Automotive Group
Comentarios: We have seen a great uptick in customer retention and satisfaction since we have used this software.
Puntos a favor:
This software from the beginning has been such a value. Their customer service and training has always been there for us and everyone is assessable.
Puntos en contra:
Nothing we didn’t like about DealerPeak.
Respuesta de DealerPeak
hace 2 años
Travis, we appreciate the feedback
Krista
[SENSITIVE CONTENT] is greatest customer service! :)
Comentarios: great customer support - when I call they are always helpful
Puntos a favor:
very easy to use. great customer support - when I call they are always helpful
Puntos en contra:
more features on the app - erase my notes - sometimes I pout in the wrong note on the wrong lead - then I have to make another note saying - ignore last not lol
