Opiniones de NextGen Office

Facil de utilizar

Puntos a favor:

En comparación con otro software que he usado hasta ahora, las funciones que me gustan son descargar registros médicos, enviar reclamos, publicar pagos y rechazos desde la pestaña EHR. El producto es realmente fácil de usar, solo toma unos días comprender la interfaz, no es nada confuso, es un buen producto para el espacio de facturación médica. Utilizo el software a diario para diversos trabajos relacionados con reclamos, ya que hago llamadas AR y nuestro trabajo es procesar reclamos rechazados. Realmente nos ayuda en nuestro trabajo diario.

Puntos en contra:

Hasta ahora no he encontrado inconvenientes mientras trabajaba.

Múltiples opciones

Comentarios: Brinda productos médicos de una calidad execelente y a precios asequibles

Puntos a favor:

Abarcan una gran parte de insumos tanto médicos como software que brindan soluciones integrales, con una fácil integración

Puntos en contra:

En algunos casos requiere algún grado de capacitación principalmente para el software por lo que se debe tener un buen acompañamiento del representante

Comforme

Comentarios: Excelente experiencia

Puntos a favor:

La rapidez para poder usarlo todos los días

Puntos en contra:

Al principio me costó un poco agarrarle la mano pero luego con las actualizaciones fue mucho más fácil

NextGen Healthcare-Still a leader in Patient/Physician communication

Comentarios: This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Puntos a favor:

I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Puntos en contra:

I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

One of the best EHR Vendors around

Comentarios: I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

Puntos a favor:

I like the immediate transition of the company since the new [SENSITIVE CONTENT HIDDEN] has taken over. Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

Puntos en contra:

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

NextGen Office

Comentarios: Its easy to use, and very organized and efficient

Puntos a favor:

The Practice Management features are great, we have 2 locations and you can see both schedules with ease. Both offices are seperate but so easy to see

Puntos en contra:

Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be fixed and improved on

Limited Customization & Difficult Corporate Team

Comentarios: I would not recommend working with this company/software. There are numerous options in the market at comparable price points that offer superior products.

Puntos a favor:

Provides standard EMR and Practice Management functionality. If all you're looking for is a simple EMR to track your patient encounters, this software is a decent option.

Puntos en contra:

1. Extremely difficult to transfer from other EMRs to this system. Beware that there will be a lot of manpower needed in order to get you up and running unless you're willing to pay expensive migration rates. 2. Account management and customer support teams are unorganized and inefficient. Often you have difficulty finding somebody who can answer your questions. 3. The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date. You could be left with significant fees for unused licenses if your company has any turnover. Their team offered no flexibility with fees during the COVID-19 pandemic.

Very user friendly

Comentarios: I think NextGen is more user friendly than patient friendly so depending on your needs, it may not be the best system for you. The overall system is extremely clean and easy to navigate. There is a lot of customization and features that you can add in and take out as needed.

Puntos a favor:

NextGen is by far one of the easiest EHR providers to use. It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Puntos en contra:

While I love the clipboard to easily drag and drop appointments, I wish the system showed the original appointment in the patient chart and that it was moved. It happens sometimes but not usually and it would be helpful to note that the appointment was moved. The patient portal and documents definitely need work as they don't always work to their complete functionality.

Disappointed

Comentarios: Overall I'm disappointed and it seems overpriced. I like the custom forms, knowledge database, and templates. I am comfortable with technology and know with a little work the software could be better but I don't think anyone cares. Tech support is slow and you must log into a web site to post issues so you need to log back in to find a response. If it weren't so difficult to change, I would but don't want to go through it again.

Puntos a favor:

Support/Training Access. Almost anything you might have questions about is available in the knowledge database. The interactive training videos are very helpful.Custom Forms. Adding custom forms is easy.Visit Templates. It allows one to save common visit notes.

Puntos en contra:

Inaccurate error messages. For example, if a patient's address is not entered and you try to send a prescription, it gives an error message about the sig. It took forever for me to realize why this happened. Reported but support did not correct or seem to care.Tech support. To request a new feature/additional service, you must contact the sales rep. I wanted 4 months for a response to adding a second lab.Radiology orders. To order tests I must go into the admin area and add the test with the CPT code the first time. The tests aren't built in during setup so ordering a test you haven't ordered before is time consuming. The longer you use it the better it is but these should be built into the system.New patient. When adding a new patient, if they have a family member already registered with the same insurance, it forces you to use the existing profile and this doesn't always work so you are forced to start over. Claims. The process is time consuming. Inconsistent fields. For example, the date field on one form allows one to type in the date and automatically advances to the next field but on other forms one needs to tab from month to date, on anther a form pops up and you must click the month, day and year.

Pros and Cons

Comentarios: The only thing that it really solved is my doctor can dictate his note into the system the way he wanted to. But as far as the PM side, I would not choose this software again. It's not streamlined or user friendly as the demo's show and through training.

Puntos a favor:

I purchased this software a little over a year ago and I still struggle with it from the PM side. The EHR side I do not work with a lot personally but my staff and doctors seem to like it pretty good. The scheduler is easy to read. Billing has a lot ways to track denials, rejections etc.

Puntos en contra:

There are a lot of things that could be improved with the billing side. So many steps to make any corrections with payment postings. Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.

NextGen Office: A Cloud-Based Productivity Suite

Puntos a favor:

NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet management, and presentation creation. One pro of NextGen Office is that it is accessible from any device with an internet connection, allowing users to work from anywhere and collaborate with colleagues in real time. Additionally, NextGen Office is typically less expensive than traditional office productivity software, as it is subscription-based rather than requiring a one-time purchase. This can make it a more cost-effective solution for businesses and individuals.

Puntos en contra:

One potential con of NextGen Office is that it may require an internet connection in order to access and use the tools and features of the platform. This could potentially be an issue for users who need to work offline or do not have reliable internet access. Additionally, some users may prefer the more advanced features and customization options available in other office productivity suites, such as Microsoft Office or Google Workspace. As with any software or platform, it is important for users to carefully evaluate the pros and cons to determine if NextGen Office is the right fit for their needs.

It is not perfect but it works

Puntos a favor:

NextGen Office software offers a comprehensive suite of customizable features, from appointment scheduling to billing and revenue cycle management. It provides consistent and efficient practice management, making check-in, billing, collections, and AR processes seamless. The transition between Practice Management and EHR is smooth, enhancing usability.

Puntos en contra:

I find NextGen Office's EHR to be increasingly disorganized over time, lacking crucial bug fixes and addressing user-requested improvements. It needs streamlined features like automated filtering for unpaid claims and easier claim attachment and review processes. The excessive tabs, scrolling, and button-clicking in the system's layout design are inefficient and don't optimize screen space.

NextGen Healthcare

Puntos a favor:

It's a great platform for processing charges and payments. It's fully customizable to your needs. It makes it easy to charge, reoganize codes directly on your billing screen and accept co-payments at the same time.

Puntos en contra:

I realize that quality control of updates or implementation is not as consistent, somewhat common as it should be.

Professional billing service review of this software

Puntos a favor:

What I like best is that it is cloud-based. I also like that I can scan and upload documents to the patient's chart, and when you pull up a patient, you can pretty much see all the information on your patient regarding demographics, insurance, authorizations, and what is outstanding.

Puntos en contra:

There are many things I do not like about this product. Posting secondary payments is a hassle. You end up having to manually post most of the secondaries because this software gives your claim a new ID each time the claim is submitted. Even if paid by the primary and you create a secondary claim, there's a new claim #. This causes the secondary ERA payment to not know where to post the money. The claim number should stay the same for the life of that claim. Also, they tell you that you can look up the claim easily when posting a secondary claim by doing an advanced search by the patient's name. Most of the time, this is not the case. You end up having to click on multiple pages to find the claim number so you can post the payment. I also am not a fan of the reports and the lack of filtering. Our sales guy told us that the software reports could be customized and if there was a report we wanted, we only had to ask. If there was an enhancement we wanted, we only had to ask. However, I can't even pay for a report or enhancement. When I ask for any enhancement, I am told it is not possible or that it will become part of the list, which never gets looked at apparently. Even the most simple request don't happen. For example, if an authorization is not active any longer, this should not print up on an authorization report forever. This causes the report to become gigantic. They will tell you that you can filter these things out yourself, but that is extremely tedious, especially after using the software over a long period of time and especially if this is a report you need to use every week. Another thing about the reports is that many of them are not live. If you do work today, you can not see what is accurate until the next day. The reports will show you what was what as of close of business yesterday. Also, the salesman told us that they worked with almost every insurance company and therefore we would be able to check claim status, track claims, check eligibility, referrals. This was a large exaggeration. They have maybe five insurance companies that can do 1/2 of that. Customer service is sometimes slow to respond, and they usually don't give very helpful answers when you send a written inquiry. The best thing to do is to call. But even then, they might not be able to help you because what you want, they simply don't have available. Also the fee slips you will have available to use from their system are terrible. The options are very limited, and the font is extremely small and hard to read. I am a billing service, and all of my offices complained. When I asked if the font could be enlarged, I was told no, even though there was much room on the slip that was not used. Training on this software was pretty much train yourself. You are allow three one-hour phone training sessions. You are given a lot of homework to do on your own first. If you can not make your appointment promptly, they will cancel it. If you are at your appointment but waiting on them, that is a different story. You have to do much of the setup with this software on your own, and it is not as simple as they would have you believe, especially exporting data from the old software to the new. They will tell you that if you can use an Excel spreadsheet, you can do it yourself. I had expert Excel spreadsheet staff do this for me, and it took forever to get it done. It was a nightmare and very expensive. This is because there are many requirements that are very vague. They offer pretty much no help. If you have to resubmit a claim multiple times, all the claims get new claim numbers, and the claims you do not want stay in the claim history. This causes what you are looking at to be confusing. Even if you just have to resubmit a claim because the insurance says they do not have it on file, it stays on claim history with a new claim number. Finally, when you have your insurances loaded in your payer list, they do not load with the addresses or phone numbers. You have to do this manually. Even when you do this and you want to print your aging report or work, the report shows without the insurance phone number or address. This is a large inconvenience when working your aging. It is also very hard to separate your insurance companies.

Shady ethical practices

Comentarios: In order to get my auto bill pay to stop I had to change my credit card number. NextGen would not stop extracting monthly payment from autopay that I had established years before. This company made a great deal of money from me for the years and the parting thanks was an exit gouge for all the money they could get. I spent many hours in discussion and in correspondence with the company to resolve this issue. Each person with whom I spot expressed understanding but said they didn't have authority to made the decision of turning off the automatic billing, even though I wasn't using the product. They acknowledged that I did notify the company but I notified the "wrong" department.

Puntos a favor:

It was accessible in the cloud. I was able to free text fairly easily.

Puntos en contra:

I had to nag my regional representative to get a response. He acted like he just didn't have time to help with issues. I needed to archive my records because I was retiring. My rep and the technical backup team from NextGen did not speak with a different department (billing). The billing department felt that I should given earlier notification in order not to fulfill a yearly billing cycle. It became apparent to me that the various departments don't communicate with each other. The billing department could have honored my telephonic and email communications that I had with two of their other departments and simply closed my account in a month or two. They chose to stiff me for a complete year of billing.

Dermatology Office Using MediTouch's HealthFusion for nearly 1 year

Comentarios: In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product.

Puntos a favor:

Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.) Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc) Cloud-based with no need for specific hardware/software in-house. Local to our time zone (Pacific) with U.S. based customer service Clearinghouse is in-house with the vendor Speed of operation - there have been moments when the cloud-based

Puntos en contra:

Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise) Extra components within standard documentation unnecessary for most specialties Integration of PM and EHR could be a bit better

9 Years with NextGen

Comentarios: NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others!

Puntos a favor:

We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together.

Puntos en contra:

Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph.

Great experience

Comentarios: This software is excellent in general, it has freed a lot of my time since I have customized it.

Puntos a favor:

Once you customize documents, questionnaires, custom forms, physical exam information - it simplifies your work and you can be more efficient. Easy to customize once you learn how - my previous software took me long hours for several months to fix and even then it was not so easy, I had to keep typing additional data for my office notes. Saves time creating paper super-bills ( with my previous software I had to do it manually for every patient, then give it to the biller to post it), here once you close your note, the claim is actually ready to post... faster payments. The chief complaint has many set up questionnaires that are easy to use by staff and helps the health provider to quickly review the concerns, facilitates the interview, simplify the provider's work. Billing - has many ways to see the claims. Recall list for follow ups, blood tests, etc - once you order a test that is a follow up or in your note you document the follow up... automatically show in the recall list. Nice appearance of the finalized progress notes, many of the areas are automatically saving and you do not have to worry about losing your data. At the end of the day, you can review open encounters to make sure you finalized all your notes. Interfaces with labs and vaccine registries are available and work very well. Labs show automatically - there are icons on top of the page that make easy to find labs, tasks, messages, prescription requests, etc.

Puntos en contra:

Unable to see several tabs or pages at once, you need to save and close what you are doing to go some other part of the chart or if you need to open other patient's chart at the same time you are with one patient in the room - same applies for the PM portion and it is time consuming because you can not multitask.

Not what we were hoping for

Comentarios: We have about eight months into this software and are still struggling with very basic issues such as claims not making it to the carrier and reports not functioning to our (or our clients') level of expectation. I cannot report on many fields in the system and despite being told in the beginning that their reporting tool was being enhanced and we could report on individual fields, and spend additional money to export data so we could create our own reports.
Clients are increasingly frustrated with inability to get eligibility checks on many of their common carriers and to get anything much beyond just confirmation of coverage (not outline of actual benefits, etc.) Collections module is clunky and we have not found it to be effective.
On the upside, claims entry is fairly simple, and auto posting is a breeze, as is data entry of patient information.

Puntos a favor:

Autoposting is fantastic. We find it does it correctly close to 100% of the time. When the system cannot effectively autopost, it "flags" the RA so that you can address it individually. When we initially converted, we found that importing patient demographics was refreshingly simple and something we could do on our own without additional costs. Patient demographics are easy to enter and maintain.

Puntos en contra:

Reporting is completely ineffective. Canned reports don't balance against each other, and it's hard to quantify values. Not much assistance from Customer Service, although they do try to be helpful. EDI process has been nothing short of challenging. From enrollment issues in the beginning to claims submission and follow-up issues, we are finding as we work AR several months later we're still having issues with some of our claims from early on which can't seem to arrive at the payer, despite acceptance confirmation from Healthfusion/ENS. It's costing us hours of time on the phone and lost productivity. We also cannot actually see the acceptance reports and are told we can't have access to those because they're in larger batches, which again creates additional phone calls and work on our part.

Comentarios: I've always been intrigued with the idea of automating as much as possible in the doctor's office. In addition, I am very compulsive about the quality of clinical note that I write. Over the years this has created circumstances where I would get behind on my documentation simply because I didn't have the time to write a quality note until the weekend. I have spent a very large amount of time off work on completing these charts.
I saw MediTouch at a Texas Osteopathic Medical Association meeting and was fascinated with the scope of it's abilities in practice management and medical documentation and the relative simplicity of its use. The reasonableness of the cost was also attractive to me, particularly after going home and calculating the amount of money I spent on printing, mailing, and licensing fees for my checklist medical record system which I was using at the time. I was amazed to find that it saved me $1500.00 a month by a conservative estimation; not to mention improving the accuracy of my insurance filing, and the turnaround time of my payments.
The responsiveness of the people at HealthFusion is also quite good. If there is an issue, there are multiple ways to get in touch - including after-hours emergency contact ability, which I have actually used once on a Sunday night. My problem on that occasion was resolved almost immediately.
Implementation was a major learning curve as we did it on the fly (as we had been encouraged to do), and while this was extremely trying, it did speed the implementation process along quite well. The fact that the training program is on the Internet and easily accessed is quite good; although, as a constructive criticism, the training program actually could benefit the user if it were streamlined and changed from the format of hour-long lectures.
I love walking into the treatment room with an iPad under my arm and not having to leaf through six-inch thick charts to find last year's laboratory work or an x-ray that I need to compare to this year's.
I really love ePrescribing in the patient room to any pharmacy in the country, and knowing a call back will not occur because the pharmacist can't read the prescription. The first year we started using the system, I was on a Mediterranean cruise and refilled some prescriptions using my iPad from a lounge in the ship because I could.
As for my documentation compulsion, I dictate personalization nuances into the available visit templates in MediTouch using Dragon NaturallySpeaking (which I have been training for over 8 years). I walk out of the office with all of my charts done, and all of my insurance claims completed almost every day.

Comentarios: I am a Pulmonologist in a busy private subspecialty practice. I have experience using several diffeent electronic health records. Our practice has been using the NextGen product for more than 7 years--so I can speak as a battle tested user of this product. There are certainly some advantages to using any decent electronic health record including access to outpatient records across campus, handling of phone calls, archiving of information, etc. However, the NexGen product has a long, long way to go to catch up. For communication with other physicians the product is atrocious. Computer generated notes are laden with typographical errors, grammatical errors, truncated sentences, and at times gross inaccuracies. For instance, our current template for physical examination puts no output into the office note for the pulmonary exam (and this is for a busy pulmonary practice!). Here is a recent example of text from a COPD follow up note template: Reason(s) for Visit:
1. COPD - routine follow-up -The patient is seen in follow-up for COPD. The COPD - routine follow-up began since the last office visit. The COPD - routine follow-up has worsened. It occurs daily. The patient rates the severity of the symptoms as mildly severe. Symptom is aggravated by moderate activity. Symptoms relieved by resting and sitting. .... On top of this there are nonsensical changes of font size and style in midsentence that make office documents look like ransom notes. I care about the quality of my written work, so I literally spend hours each, most of our template improvements are wiped out. In my view, NextGen was clearly built first as a billing instrument, not as robust tool to promote all aspects of physician practice. The awards are certainly not for the quality of office notes or layout of screens for the enduser. Labs do not import into notes. Micro reports are difficult to read and necessitate scrolling through multiple windows. Data trending graphs are clunky, improperly scaled and often misplotted. As a practice group, we have tried to work with the NexGen programmers and have been very dissatisfied over 7 years with their lack of responsiveness and seeming inability to fix identified problems. Often when one problem is solved many more are created. As a result, our practice has invested a large amount of funding to support a local programmer to try to correct many of basic flaws in the software that should be part of the package out of the box. Unfortunately, with major system upgrades most of our template improvements have been wiped out.

Wide improvements over the last two years

Comentarios: I've been working with NextGen EHR in a clinical setting with multiple specialties since 1999. As a Health Informatics EHR consultant, I have the opportunity to support practices internationally and am exposed to numerous EHRs. NextGen is amongst my top 3 favourites.
PROS: NextGen is fairly intuitive. It is easy to navigate through an encounter and locate the tools you need to manage your patient's care. The EHR offers a progressive workflow so you won't need to jump around between disjointed tabs or sections of the EHR to document an encounter or procedure. From one set of templates you can work through an entire encounter with every component readily available - SOAP/APSO, Care Coordination, patient communication and so on. Within easy reach is the ability to order and manage diagnostic and lab tests, immunizations, and monitor preventive milestones. There are many opportunities to view and manage common areas of the patient record so you won't need to jump out of an encounter to review medications, allergies, chronic problems, or medical histories - just to name a few. NextGen accommodates multiple specialties ranging from Primary Care, Behavioral Health, surgical specialties, and optometry and so on. Best of all, there are plenty of time-saving tools that work like Macros build, then load when applicable to a patient or encounter. This includes frequently reached for medications, phrases, treatment plans, PE and ROS findings...even an entire SOAP note for common complaints. Using these tools is often easier than dictation. NextGen is certified across all Regulatory Healthcare measures.
CONS: No doubt, this is an expensive product. Their implementation process is a nightmare. In my humble opinion, their Implementation process often lacks focus and project plans given to new clients are cookie-cutter and not at all relevant to the client's organizational needs. Milestones and deliverables tend to fall short. Training is oft left to tedious eLearning modules and recorded webinars. This is no way to learn a system as adaptive as NextGen and organizations adopting this as their EHR will find themselves frustrated long after go-live. I can't stress enough the importance of in-depth, workflow specific training, customized to how you do business.
SUMMARY: No EHR is perfect. But, out of the box this EHR will likely serve your needs and, with adequate training, you will find that physician adoption may be surprisingly high.

Comentarios: We are a solo Family Practice. MediTouch is our first EHR system and we saw about eight demos before choosing this one. We loved the PM portion, but were not sure about the EHR. Since MediTouch does not require a long contract or huge start up fees we decided to give it a shot and started using it about 2 months ago. The doctor is still learning to use it and we have installed Dragon naturally speaking for him. The medical assistant's portion is pretty easy, they got it quickly and use it for vitals, medical history, family history, allergies, and social history portions. They have minor problems, like smoking use, it has the option of how many packs per day, but not how many single cigarettes per day. They also document chief complaints, but we are still working on customizing them. MediTouch comes with every possible question you can ask for all sorts of complaints so we have to go in to each individually to select the questions that your doctor would want. If you don't customize, you cannot just leave questions blank or it will not save in your encounter. It's a bit time consuming, but this way you get only the questions that your doctor would ask. As far as the review of system, physical exam and so forth, our doctor has been dictating wherever he can. He is not a great typist so he prefers doing it this way. We have saved his negatives so that he just goes in to change any problems. This saves him a lot of time, but he's not using it for every single patient yet. At the beginning, the doctor thought it wasn't possible for him to use this system, but after some practice he feels if he puts in more time into learning it, he can do it. If you don't want to dictate, the system is mostly clicking, not much typing which I think is good, but if your doctor is not a computer person, this might be time consuming for him. Using a dictating system may help. The diagnosis portion is easy and the Escript portion has been great. If you get a request for a patient whose information is not yet in MediTouch, you do have to put it in before authorizing. Sometimes its difficult to find a pharmacy, unless you know what to search by, but that doesn't happen often. Overall, we like the EHR portion of MediTouch, it just takes practice and time to customize the system to how you want it. I like that it has the capability of making the progress notes, just as the doctor would have in a written note. I think he will be using it for all patients pretty soon.

Not as promised.

Comentarios: Colleagues, keep looking; I did many hours of research on my final 3 choices, with at least 4 different presentations on MediTouch to myself, my office manager, head nurse and two other providers. Just can't foresee all the glitches, roadblocks, and problems until you buy it and are using it...kind of like the ACA, right Ms. Pelosi? "Let's pass (buy) this bill so we can see what's in it,"

Puntos a favor:

Easy to modify "template" or document on the fly. Scheduling portion is good. Financial reports are good.

Puntos en contra:

Average customer support, at best. You get passed from person to person, promised call-backs are usually days later than promised, sometimes do not occur at all.. Conversion not as promised. Medications documentation is confusing, redundant, very inefficient. Does NOT autopopulate labs results for tracking over time (cannot look at flowsheets unless you individually enter each result into the flowsheet, which is ridiculously inefficient), yet we were shown examples of lab flowsheets. Lots of problems with their electronic claims submissions. If I could get out of my contract (after 1 year of use now), without paying for the full 3 years I signed up for, I would do it immediately!

From patient perspective this software is pathetic

Puntos a favor:

You can email your doctor. You can see appointments. You can see previous statements. Whoopee, basic functionality that any software can do.

Puntos en contra:

I design and implement software solutions for a living. I would be embarrassed to sell and implement NextMD. My Doctor's medical practice uses NextMD/NextGen. This software is very unresponsive to navigation inputs. When you view areas such as charts (which rarely works when you click on the View my Chart drop down), the data is not user friendly in presentation and it's difficult to retrieve. Additionally doctor will only electronically provide me lab results if I officially request. The documented instructions provided by the software vendor on how to request are totally incorrect and each 6 months I have to figure out how to do it again. When I complained to Doctor's office, they told me many people have had problems requesting their records using this software. Additionally, their approach to access "security" is the usual standard lawyer bull of threatening statements followed by their technical approach of "What's your mother's maiden name". Wow, something anyone proficient in google can find. Bottom line is from a user perspective this software is pathetic and not very usable. I find it hard to believe any medical practice would purchase it.