Opiniones de SurveyMonkey

Sobre SurveyMonkey

Una plataforma de encuestas líder en el mercado.

Descubre más sobre SurveyMonkey

Puntos a favor:

Great company great customer service, lots of features. Afton Tickets and MyAfton LiveStream use SurveyMonkey to send surveys to our attendees, clients, and to the artists that we book.

Puntos en contra:

The theme can seem boring and not add enough challenge or versatility for some which can lead to them becoming bored and not completing the surveys.

Valoraciones de SurveyMonkey

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,3
Funciones
4,5
Relación calidad-precio
4,4

Probabilidad de recomendación

8,6/10

SurveyMonkey tiene una valoración global de 4,6 estrellas sobre 5 según las 9.415 opiniones de usuarios de Capterra.

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Filtrar opiniones (9.415)

Kylah
Records Management Specialist
Usuario de Linkedin verificado
Seguros, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Insurance/Reviews

5,0 el mes pasado
Los subtítulos en español están disponibles en el reproductor de vídeo
marlyn
marlyn
gerente en España
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Me ha ayudado a tomar decisiones en niveles de marketing y atención al cliente.

4,0 hace 2 semanas Nuevo

Comentarios: La plataforma ofrece una manera fácil de crear encuestas, independientemente de su propósito. Ya sea que sea un usuario nuevo o avanzado, la plataforma es muy intuitiva y la creación de encuestas es rápida.

Puntos a favor:

Me gusta que tiene múltiples tipos de preguntas y oportunidades para agregar funciones como opciones y definir rutas alternativas basadas en las respuestas de los encuestados. La herramienta es muy clara y fácil de usar. Tienes la posibilidad de usarla en su versión gratuita y esto es muy bueno.

Puntos en contra:

No hay puntos negativos que añadir a esta herramienta.

Marissa
CONSULTORA en Perú
Gestión de organizaciones sin ánimo de lucro, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Buen programa

4,0 hace 4 días Nuevo

Puntos a favor:

La elaboración de encuestas es simple y amigable y el análisis de datos es buenísimo. Al igual que sus presentacoones

Puntos en contra:

No hay lógica de árbol en paquete mensual

Christian
Christian
Licenciado en México
Usuario de Linkedin verificado
Organización cívica y social, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Una manera sencilla de obtener resultados

5,0 hace 2 años

Comentarios: Me ha ayudado a tomar desiciones en mi organización gracias estas encuestas, en cuanto a marketing y a procesos, además de que en materia educativa me ha ayudado a algunos proyectos.

Puntos a favor:

Mucho muy fácil de usar y de obtener resultados de manera confiable, claro segmentado al público para el que está destinada la encuesta. Te sirve para estudios escolares, empresariales, organizaciones sin fines de lucro, para todo. No te lleva más de 10 minutos organizar una encuesta de fácil acceso y buenos resultados.

Puntos en contra:

Mi experiencia ha sido grata y hasta hoy en día no he encontrado un contra para SurveyMonkey.

Iris
Product designer en Argentina
Servicios financieros, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Útil, potente, aunque no muy usable

4,0 hace 5 meses

Puntos a favor:

Variedad de tipos de pregunta y posibilidades de agregarles características, como opcionalidad y setear caminos alternativos según lo que responda el encuestado.

Puntos en contra:

- Pocas posibilidades de customización de UI. - UI desprolija, espacios entre elementos desproporcionados. - Cuando se crean encuestas ramificadas es dificil encontrar lo que se necesita editar.

Yaoska
Ingeniera en Nicaragua
Diseño gráfico, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Encuestas

4,0 el año pasado

Comentarios: En lo personal deje de usarlo, me llegaban pocas encuestas a los que veía que no le estaba ganando nada. Tal vez a otras personas le funcione pero a mi no me fue muy bien.

Puntos a favor:

el entorno en si es accesible, anotas puntos solo por llenar tus datos personales y las encuestas no son largas no te quitan mucho tiempo.

Puntos en contra:

Muy pocas encuestas para mi pais, llegue a sentir que no estaba ganando nada, para otros páises tal vez si funciona y se gana mejor.

Miguel
supervisor en Costa Rica
Hospital y atención sanitaria, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

interfaz muy comoda

4,0 hace 2 años

Comentarios: fácil implementación muy claro a la hora de utilizar la herramienta lo que lo hace amigable

Puntos a favor:

posee una de las interfaces mas comodas que he podido conocer, facil implementacion lo que resulta en una aprovechamiento optimo

Puntos en contra:

no tengo puntos negativos que aportar esta herramienta, tal vez es la negativa de las persona a la recopilación de datos

Alba
Front end developer en España
Desarrollo de programas, 1.001-5.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Bastante completo

4,0 hace 2 meses

Puntos a favor:

Hay muchas opciones diferentes para formular las preguntas, lo que ayuda a enfocar más los resultados a las necesidades del estudio.

Puntos en contra:

No encuentro por el momento ningún aspecto negativo de SurveyMonkey.

Marleny
administracion bancario en Perú
Comercio mayorista, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

mi experiencia en mono encuesta

5,0 hace 2 meses Nuevo

Comentarios: cuando ingrese aprobarmas herramientas que tiene es te aplicativo me parcecio muy util para mis trabajos

Puntos a favor:

la practicidad para hacer las encuestas

Puntos en contra:

en verdad es muy util no hay nada que no me haya gustado

Flor Azalia
LIC. en Derecho en México
Servicios jurídicos, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mono encuesta

5,0 hace 12 meses

Comentarios: Facilidad en realizar contratos

Puntos a favor:

Es muy fácil de utilizar, las votaciones son muy fáciles de realizar

Puntos en contra:

Por el momento no hay área de oportunidad para señalar

Eyerim
Supervisor en Panamá
Hardware informático, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Si un survey quieres hacer, es lo ideal

4,0 el año pasado

Comentarios: La necesidad de poder crear encuestas rápidas y confidenciales, con esta plataforma fueron suplidas.

Puntos a favor:

Está plataforma ofrece una manera sencilla de crear tus encuestas, sin importar cuál es la meta. Si eres nuevo o usuario avanzado, la plataforma es intuitiva y es rápido crear las encuestas.

Puntos en contra:

En lo relativo al uso no veo contras en el uso de la plataforma. Hay otras en el mercado, claro está. Pero esta a parte de ofrecer casi lo mismo de una forma asequible, es rápida y sencilla.

Usuario verificado
asistente en México
Usuario de Linkedin verificado
Propiedad inmobiliaria comercial, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

pagina super facil de usar

5,0 hace 9 meses

Puntos a favor:

Amigable para la creación de encuestas de todo tipo

Puntos en contra:

todo super bien nada en contra el diseño

Daniel
Daniel
Founder en España
Usuario de Linkedin verificado
Internet, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very established form builder and survey app

5,0 hace 2 meses

Comentarios: Survery Monkey is king among it's kind. There is a vibrant community ready to help you, and customer support is excellent.

Puntos a favor:

It's one of the most used and trusted tools in the market. Great support, several flavours to choose from, it adapts easily to most scenarios.

Puntos en contra:

I do not recommend it for small proyects, neither as a simple form builder. It's UI is not very extensible.

Alternativas consideradas: Wufoo, Gravity Forms y Zoho Survey

Razones para elegir SurveyMonkey: Survey Monkey has many more features we needed out of the box

Razones para cambiar a SurveyMonkey: For surveys, survey monkey it's more complete and suits perfectly

Brittany
Non-Profit Director, SMB Owner/Operator en EE. UU.
Gestión de organizaciones sin ánimo de lucro, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Intuitive Use + Templates To Boot

4,0 hace 2 meses Nuevo

Puntos a favor:

I have been using Survey Monkey, chosen to do so and also thrusted upon me in prior work environments, and enjoy its array of added features as of late including templates for so many niches, types of studies, specific demographics etc. I have mainly used it internally or for HQ to district and regional subsidies for polling of employees at all levels; however, I can also see how it's handy for public-facing polling and have recently begun doing that with success so far! Happy I made that choice!

Puntos en contra:

I would prefer a few more integrations for my Shopify and social media presence(s) online for my various social enterprise accounts. But, other than that, it's a great tool especially for the price.

Caroline
Reservation en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My review

1,0 hace 2 meses Nuevo

Puntos a favor:

Ease of access. User friendly. Easy to use

Puntos en contra:

Hard to be chosen for survey. Never qualified

Alarna
Freelancer en Santa Lucía
Software informático, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Seamless user experience

5,0 hace 2 meses

Comentarios: SurveyMonkey is easy to use and allows the surveyor to collect lots of information from the respondents. Its interface is not complex and you are able to receive quick feedback on your results.

Puntos a favor:

This software is so simple and user-friendly. It is similar to google forms however, it has more customization features and templates. Using the paid version of this program allows you the ability to make your questions match your brand. You are able to create very specific questions to really find out what people think about your company, service, product etc.. The software can be used on any platform to reach users worldwide. There are a number of tools to help you analyze the information you have acquired.

Puntos en contra:

I am unable to come up with any thing cons about SurveyMonkey.

Nadir
Nadir
College House Dean en EE. UU.
Usuario de Linkedin verificado
Educación superior, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great tool for building surveys, collecting and analyzing data

5,0 hace 2 meses

Comentarios: I have used SurveyMonkey for fairly long surveys and I like being to view results online with some quick analysis. I can filter data online and see feedback for a particular team member, for example. There are some nice visuals that are generated automatically, not always the most appropriate for all data, but works pretty well for number and multiple choices in my experience.

Puntos a favor:

Ease of use - creating surveys, getting data out Ability to keep archives, reuse templates Easy to customize, plenty of online help

Puntos en contra:

Can't access collected data if you downgrade your plan. Better save a copy!

Alternativas consideradas: Google Forms y Qualtrics CustomerXM

Razones para cambiar a SurveyMonkey: I did not... I ended up switching to Qualtrics because were able to get more users on that platform and bring down the cost for everyone. My team was one of a few that used SurveyMonkey, so we were paying a higher cost per user.

Noel
Noel
CEO en Suecia
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy survey tool

5,0 hace 2 meses Nuevo

Puntos a favor:

The billing structure and services are confusing to understand. Overall pricing is not to be concerned with at all here though. I do not want to bash because it is enough for what needs to be done.

Puntos en contra:

I want to be able to present the data and the results in my own way.

John
John
Information technology specialist en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Choose accuracy for your surveys

5,0 hace 2 meses

Comentarios: For the first time to use Surveymonkey was on a prize giving day that really helped to identify students who had done exceptionaly .

Puntos a favor:

I personally love to use Surveymonkey expecially to receive instant feedback on our service from our clients. Later when I advised the company to invest in it and we have enjoyed working with it since we are able to gauge our students and staffs performances.

Puntos en contra:

It's very easy to deploy and use Surveymonkey even for those with no IT technology and the setup process is very fast.its has always been the best

Alternativas consideradas: Typeform

Razones para cambiar a SurveyMonkey: The features of Surveymonkey was much easier and friendly to our teams and the customization was really fantastic.

Patricia
Arts In Education Coordinator en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Software that Your Grandma Could Use!

5,0 hace 2 meses Nuevo

Comentarios: My overall experience was that the software met my expectations. It did what it was supposed to do and was a great resource for the company.

Puntos a favor:

I loved that the forms were customizable for our dance school and entertainment company. We used the software for a variety of things and gained lots of valuable insight at the start of the program.

Puntos en contra:

There is nothing that I disliked about the program really. It took me a bit of time to figure out how to maximize the software, but with practice, it was great!

David
David
Software Engineer en EE. UU.
Usuario de Linkedin verificado
Semiconductores, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Versatile data collection tool

5,0 el mes pasado Nuevo

Comentarios: This is a very complete, versatile and easy to use platform to create surveys with a good professional style and facilitating data collection that improves decision making.

Puntos a favor:

It has a pleasant and easy to navigate user interface. It offers an extensive number of ready to use templates or if you want to design the whole survey it is very easy. It has a very useful tool that allows you to verify that the survey design created is perfect. Surveys can be shared quickly and securely.

Puntos en contra:

This is a very robust and versatile tool, the only thing I can criticize is its cost.

Dayna
Dayna
Director of Marketing & Communications en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SurveyMonkey doesn't Monkey around when it comes to innovative online survey software!

5,0 hace 2 meses Nuevo

Comentarios: My overall experience with SurveyMonkey is extremely positive.

Puntos a favor:

The biggest pro about SurveyMonkey is the price...FREE! Simple, ten questions or less surveys are free to create, customize, and distribute. Collecting data from survey in real-time is made simple.

Puntos en contra:

The only con about SurveyMonkey is having to pay to remove account restrictions, and to access for the best features this software has to offer.

Ömer Faruk
Ömer Faruk
Branch Manager en Turquía
Usuario de Linkedin verificado
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

If you report to multiple people Dashboard feature is a must have solution.

5,0 hace 5 meses

Comentarios: We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

Puntos a favor:

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

Puntos en contra:

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Alternativas consideradas: Typeform

Razones para elegir SurveyMonkey: Limited responsive screen support. Reporting is only possible through 3rd party plugins or SPSS analysis

Software anterior: Google Forms

Razones para cambiar a SurveyMonkey: Extensive reporting possiblities and custom dashboard features.

Alex
Systems Analysis en Canadá
Construcción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Advance Survey creation and collection software at a reasonable price

4,0 el año pasado

Comentarios: SurveyMonkey met our required needs, which was running a semi-anonymous internal survey for approximately 100 employees. The survey in question was large enough that it could potentially take up to an hour to complete and we were able to make full use of the built in skip logic to allow the submitters to avoid entire sections that did not apply to them. The cost was also extremely reasonable for what was being offfered.

Puntos a favor:

SurveyMonkey offered all of the features our company required in order to run a employee supervisor satisfaction and evaluation survey at a reasonable price. Our primary requirement was the ability to run the survey semi-anonymously so that we could track who responded to the survey without linking response data to a particular submitter and SurveyMonkey handled this perfectly. Additionally the ability to use survey logic allowed us to design the survey in such a way as to save the submitters time by not exposing them to portions of the survey that were irrelevant to their position/location/circumstances. The pricing model was extremely flexible which was a huge benefit as we only needed to run a few small surveys over the period of a single month, so not being required to sign up for a year saved us a significant amount of money.

Puntos en contra:

While most of the features are easy enough to use that a none technically included user could handle most of the creation, issuing, and analyzing process there were some areas that required our IT personal to provide advice and assistance. Mostly this was due to the language used to describe certain features not being intuitive enough. While most things were very straight forward the skip logic and collector logic required some experimentation in order to fully determine how they would behave since we found the descriptions to be to ambiguous.

Alternativas consideradas: Google Forms y Sogolytics

Razones para cambiar a SurveyMonkey: SurveryMonkey offered the best compromise between price and features for us. The survey that was being run was a employee evaluation of their supervisors and thus our human resources needed to make sure that every employee only submitted the survey once, but also that the information submitted could not be linked back to a particular employee so that they would not have to worry about facing retaliation from a supervisor over their feedback. Traditionally we have used paper survey to accomplish this but decided to attempt to use a more high tech approach to reduce data entry times on both the submitters part and on human resources who would need to manually enter the results into a excel sheet. Free solutions such as Microsoft and Google forms could have met our needs in terms of survey creation but did not offer a robust enough collection solution to ensure both anonymity and user verification. Since our company has extremely limited needs for running survey's more expensive solutions such as SoGoSurvey and Microsoft Dynamics were also quickly removed from consideration. SurveyMonkey provided us with the ideal middle point of price and feature to meet our needs.

Andrew
Andrew
Chief Operating Officer en EE. UU.
Usuario de Linkedin verificado
Internet, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy and Cost Effective

5,0 hace 2 años

Comentarios: Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Puntos a favor:

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Puntos en contra:

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Alternativas consideradas: Typeform

Razones para cambiar a SurveyMonkey: The free version had a majority of the features we need to periodic use.

Roxanne
Accountant en Jamaica
Contabilidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Survey Monkey allows honest feedback

4,0 hace 2 años

Comentarios: The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.

Puntos a favor:

Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Puntos en contra:

Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.

Alternativas consideradas: Google Forms

Razones para cambiar a SurveyMonkey: 1)Survey Monkey offers more question types than Google forms 2)If we had an issue we could connect with survey monkey customer service. However, we google forms there wasn't a specific area for google forms customer service.