Opiniones de Frazer

BEST COMPANY EVER

Comentarios: The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.

Puntos a favor:

ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

Puntos en contra:

no cons. They are open to suggestions to improve their product and usually add them to the next update.

Best Value I have seen

Comentarios: The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.

Puntos a favor:

I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.

Puntos en contra:

The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.

Not User-friendly but great price

Comentarios: It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

Puntos a favor:

Great price, especially when we were first starting out and didn't have much extra funds available.

Puntos en contra:

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Internet Managers thoughts on Frazer.

Comentarios: I have been using it for over 10 years and it has always been a relatively easy software to use and when it occasionally gives issue their support is quick and easy .

Puntos a favor:

The software is easy to use and the customer service is great.

Puntos en contra:

Occasionally there are ideas or things that could be changed in the software that are hard to integrate.

Why I have used Frazer DMS software for over 20 years

Comentarios: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Puntos a favor:

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Puntos en contra:

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

The Best software for Buy- Here Pay- Here with the best Support

Comentarios: Total Satisfaction and the best service in the software business.

Puntos a favor:

the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.

Puntos en contra:

I can't seem to think of any cons. Totally satisfied!!!

FRAZER IS MY RIGHT HAND

Comentarios: FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE

Puntos a favor:

THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.

Puntos en contra:

I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK

Every Dealer needs Frazer!

Comentarios: appreciate the fast support and very user friendly and affordable!

Puntos a favor:

the ease of understanding each screen and the reporting

Puntos en contra:

since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer

Frazer Auto Dealer is the best bang for your buck if you run a car dealership!

Comentarios: My problem that Frazer fixed was having one organized software that we could have our sales, sales tax reports and even some basic repair/recon bills. Frazer did the job!

Puntos a favor:

The pros are the value, amazing price! While the competitors charge two times the amount! Amazing product!

Puntos en contra:

Only "con" Please note, Frazer Auto dealer software does not have any options to run a service center.

Easy to use and great value!

Comentarios: We have been very satisfied.

Puntos a favor:

User friendly, and the sidekick app and remote use from home.

Puntos en contra:

DMV integration not streamlined. At least not in MN. It would be nice to access MNDrive directly through Frazer.

Customer Service Always Goes Above & Beyond!

Comentarios: I was working from home due to bad snow storm and was having issues from my personal computer at home. I called Frazer and spoke to [SENSITIVE CONTENT HIDDEN] and these guys were able to log on and take care of the issues I was having log on and also took the time to explain why I wasn't able to log on. Anytime any of our locations have an issue there is no hold time and staff is awesome! Always professional and willing to help!

Puntos a favor:

Easy to use and navigate. It exports to the banks and other systems we use.

Puntos en contra:

Uploading pics is a bit of a process on getting them for inventory

The Best Used Car Dealer Program

Comentarios: I have been with FRAZER software since 1992. and I have nothing bur positive things to say about [SENSITIVE CONTENT HIDDEN] and his staff. His team is friendly, incredible, amazing and very knowledgeable.

Puntos a favor:

Ease of use and how much it can do for your business. Customer support is the BEST of any industry.

Puntos en contra:

I cannot answer this question because there is nothing I do not like about it.

The best Automotive DMS Software on the Market for Independent Dealers!

Comentarios: Time and Cost Savings to manage and operate the dealership. Great accounting and reporting functions as well! When I first saw the home screen, I though I was looking at a windows 95 application, but DON'T LET THAT FOOL YOU! Under the hood this software does more than it's next 10 competitors combined! Very intuitive and easy to use! I wish they offered DocuSign

Puntos a favor:

EVERYTHING! WE have used 2 other big name software providers that charge BIG. This software not only does MORE, it is easier to use, and for A LOT Less. I would recommend this to any dealership from start up to 150 vehicles in stock. Great BHPH module, Great integration with payment processors, and route one.

All around great product, easy to use, straight forward paperwork

Comentarios: Easy set up, easy paperwork selection, clear report.

Puntos a favor:

Easy to use on day to day operation. Works and syncs with all major dealer portals and platforms.

Puntos en contra:

sync with quick books, dealer proposal form, no square sheet.

Frazer is a must have for all large and small dealerships

Comentarios: Frazer has assisted us in staying in compliance with OOOC and allowing us to breeze through audits, which is awesome.

Puntos a favor:

The customer service is out of this world!! Always quick to answer and happy to help. If they are not able to help they can always find someone who can,

Puntos en contra:

The only Con I can attribute to the software is that due to location they are an hour behind us and customer service opens at 9 which makes it 10 my time. There have been times I needed to get ahold of someone earlier.

Excellent software for a car dealer

Comentarios: Very satisfied and been a customer for over 25 years, maybe longer, can't remember when I started with Frazer.

Puntos a favor:

All the forms that we need can be installed in the system and it's easy to use. Great customer service when we need it.

Puntos en contra:

I don't know of anything to improve upon

FRAZER SOFTWARE

Puntos a favor:

This company has the best support of any company that I have ever dealt with, I have used this program for many many years and have never had any problems.

Puntos en contra:

Never had a problem in all the years that I have used it.

The best support in the industry

Comentarios: We have been a Frazer customer for over two years now, and had previously used other software that had cost many times what we pay now. Frazer has the most courteous and helpful staff that I have ever the pleasure to deal with. We sell about 1000 cars per year in the used car biz, and without Frazer, I would be swamped in paperwork as the office manager, CFO of our business. We will be a customer for life!

Puntos a favor:

Low cost, Friendly and helpful staff and instant revisions to forms without additional costs.

Puntos en contra:

No complaints at all. I'm still in amazement at the service.

Great bang for your buck

Comentarios: Frazer is always a pleasure to work with. They have a very friendly and knowledgeable staff to help with any questions.

Puntos a favor:

Love how easy it is to use Frazer. And love how easy it is for support to help out with any questions especially if they need to log in.

Puntos en contra:

Actually there is nothing I dislike about the program it does everything we need it to do and then some.

Great Software, Honestly the best

Puntos a favor:

Keeping track of inventory, customers, sales, reports everything a dealership needs is all in the software from online posting to paperwork. All these are included in this software. Customer services is top notch the best from small questions to big ones.

Puntos en contra:

Isnt much cons besides some small ones that arent much of a big deal.

FRAZER - GREAT FOR START UP INDEPENDENT DEALERS - BE WARNED DOESN'T HAVE SERVICE FUNCTIONS

Comentarios: My overall experience with Frazer has been great, As a small dealer you need to ensure you are charging the exact anount of sales tax, doc stamps and more plus a place to print your DMV paperwork and Contracts. Frazer does this. I must add, You can use a simple lazer printer instead of the OkiData with the Frazer software.

Puntos a favor:

The thing i like the most about the software Frazer is that fact that you have an entry level system in terms of cost but your receive a good bang for your buck!

Puntos en contra:

The only things I dislike about the Frazer software, hard to even say dislike honestly it's just a feature they do not have, owning a service department, there is not a tab to use for customers when they want to service their vehicle with me so I have to use an entirely different platform or software for that.

Great DMS

Puntos a favor:

It's very easy to use. Makes dealer management much easier.

Puntos en contra:

Haven't found anything that im displeased with.

Fantastic!

Comentarios: The frazer help desk team was able to help me set up existing service software on a new computer.

Puntos a favor:

Its very friendly use. anybody can use this software.

Puntos en contra:

i like everything. but if it was available in other languages will be helpful.

Frazer review

Comentarios: It keeps my accounting in order

Puntos a favor:

Easy to use it keeps track of my sales tax and accounts

Puntos en contra:

The lower case q and the lower case g are identical in frazer which causes confusion . That’s why I would not recommend them.

Great Dealer Software

Comentarios: Our dealership has been using Frazer for many years. It works great and integrates with our other software well. The customer service is excellent and they are easy to get a hold of if we have any issues. Tech support is also top notch.

Puntos a favor:

Easy to use, integrates with other software, customizable.

Puntos en contra:

Nothing.