Opiniones de Encompass

Por ICE Mortgage Technology

Media de valoraciones

  • General
    3,9 /5
  • Facilidad de uso
    3,7 /5
  • Atención al cliente
    3,7 /5

Sobre Encompass

La plataforma Encompass Digital Lending proporciona soluciones diseñadas para las funciones empresariales clave del proceso de originación de préstamos.

Descubre más sobre Encompass

Mostrando 32 opiniones

David F.
Business Development Executive
Propiedad inmobiliaria
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 25/6/2018

"A very robust tool for loans officers and loan professionals when determining loan options and UW"

Ventajas: very flexible and customer service is very good. They are very attentive to requests and are able to timely rectify problems with viable solutions

Desventajas: Not enough conferences to attend. The conferences are a wealth of information and would like to see them more often

  • Fuente de la reseña 
  • Publicado el 25/6/2018
Tony P.
Manager
Servicios financieros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 27/10/2020

"Encompass does it all"

Comentarios: Origination software that organizes and maintains the file throughout the process. Allows for complete paperless offices.

Ventajas: The features that are most impactful is the ability for all levels of the loan process to be able to work on a file without security issues. Each department has its own permissions so there is no concern for file manipulation.

Desventajas: The number of features can be overwhelming for new users. It is complex and niche driven. It is very expensive so there isn't universal acceptance in the industry due to the barrier to entry for smaller shops.

  • Fuente de la reseña 
  • Publicado el 27/10/2020
Kara L.
Chief Operating Officer
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    2 /5
  • Probabilidad de recomendación
    3/10
  • Fuente de la reseña 
  • Publicado el 30/8/2019

"Lots of in-house work & cost"

Comentarios: It is a system necessary to complete the origination and training.

Ventajas: Does have some cool features especially around state disasters and other triggers and red flags to help identify issues which are more ancillary.

Desventajas: Locks you into their vendors or you get charged excessively. In addition, it takes hiring one to two certified programmers to keep the programming running while paying excessively.

  • Fuente de la reseña 
  • Publicado el 30/8/2019
Usuario verificado
Sr Pipeline Manager
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 25/9/2020

"Encompass or Caylyx?"

Comentarios: I give it an 8 out of 10. Encompass takes a while to learn, and if you are new to the industry - it can be a pain to learn this system and how to sell/the process

Ventajas: You might be wondering what LOS to use. I do recommend Encompass as it has many integrations with pricing and pulling credit. You can completely work in Encompass with minor use of a CRM.

Desventajas: I do like using a CRM often. It is great for keeping track, but you cant make any custom fields or access notes/convo log quickly.

  • Fuente de la reseña 
  • Publicado el 25/9/2020
Kelly S.
Manager Compensation Benefits and Staffing
Entretenimiento, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 26/10/2020

"Encompassing Visions Software"

Comentarios: The benefit of using this software is time management, software provides automated job descriptions, correct competencies which align with core values. Interview guides with the correct competencies for each job. Exceptional customer service.

Ventajas: Easy to evaluate all jobs/positions provide correct competencies for each job. Job descriptions/interview guides are also ready to print once you have completed the evaluation.
Easy to customize.
Has the ability for performance management (have not yet implemented)
Quick and easy upgrades to software.

Desventajas: The only issue I have would be to increase the points between each pay band.

  • Fuente de la reseña 
  • Publicado el 26/10/2020
J B.
Banca, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    2 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Publicado el 9/7/2016

"Good software but..."

Comentarios: I have used Encompass at several different companies. In each case, it is set up differently causing a huge learning curve. I realize that it is designed to be customizable to each company but it is TOO customizable. It needs to be more standardized because the admins who support it (as best they can) spend to much time chasing down problems and compliance issues. When a group of admins have had to create their on group online to discuss problems because they are not getting support from the company that's pretty bad. Apparently, the strength of this software is the servicing side which I am not familiar with. The origination side is clunky compared to Point, Genesis, Byte, Dorado and others I have used in my 33 years in the business.

Ventajas: Good on the servicing side

Desventajas: Software is too busy and visually unorganized and not user friendly or intuitive.

  • Fuente de la reseña 
  • Publicado el 9/7/2016
Elliott V.
Senior UW/Change Manager
Servicios financieros, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    2 /5
  • Funcionalidades
    2 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    2 /5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 7/3/2018

"I've used this software in two different companies over the past ten years."

Comentarios: At the end of the day there's an audit trail to see who may have worked on the respective loan.

Ventajas: Navigating is simple enough, especially when the IT folks in-house have real industry experience up front in setting the system up during the initial launch as a platform.

Desventajas: Lockout periods, poor performance metrics, outdated. System has default coding that flags user scenario situations and causes intermittent lockouts causing delays, and necessitating ADMIN outreach to override. Customer service folks are slow to respond. Lack of urgency.

  • Fuente de la reseña 
  • Publicado el 7/3/2018
Jason S.
Account Executive
Servicios financieros
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    2 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 11/4/2018

"Encompass 360 is the Cadillac of loan origination systems if you can get it to work."

Ventajas: I like all the bells and whistles the loan origination software includes. The system is customizable from every aspect.

Desventajas: I do not like the Ellie Mae hosting of the data servers. Their servers are very inconsistent. Also, there are issues when more than 1 person enters the loan.

  • Fuente de la reseña 
  • Publicado el 11/4/2018
Selueni O.
MLO
Servicios financieros, 5001-10.000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    2 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 19/8/2020

"Very Slow"

Comentarios: the slowness of the system is very problematic and causes my work to run inefficiently

Ventajas: everything i need is mostly inside of encompass - very convenient.

Desventajas: Very Slow - the system lags to load and login, it lags to get inside a new file and is slow overall.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 19/8/2020
Tom M.
President & CEO
Banca, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 6/10/2020

"Solid mortgage origination option"

Comentarios: We've used Encompass for 15-20 years. It's aged well, and we're currently going through an upgrade, so hopefully the functionality continues to improve. Decent value for the price, and volume that our bank pushes through it.

Ventajas: It's pretty much the industry standard. Easy to use, easy to train on, decent online application process.

Desventajas: It would be nice to see progress on core processor integrations. Many of the other origination systems that we're using now links directly to our core, which helps optimize our workflows.

  • Fuente de la reseña 
  • Publicado el 6/10/2020
Usuario verificado
Mortgage Underwriter
Servicios financieros, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 13/12/2018

"Encompass Review by Mortgage Operations Professional"

Comentarios: Encompass is a solid tool for originating mortgage loans, especially when selling to FNMA or FHLMC. It provides convenience in terms of one place to keep all loan files, including those with adverse action notices and closed and sold loans. The functionality can take time to master, but it is simple enough once you know your way around.

Ventajas: It was a great tool for tracking loans from origination to closing and beyond. The disclosure tracking system ensures compliance with all applicable laws and regulations. The ability to run AUS, order appraisals, and obtain VOEs and other third-party documentation was convenient and efficient.

Desventajas: The formatting was a little archaic. The methods for searching were not always user friendly and it was hard to know if everything I was attempting to search for was being pulled up. Some forms could not be edited while certain windows were opened, which was inconvenient.

  • Fuente de la reseña 
  • Publicado el 13/12/2018
Vinny C.
LO
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 22/11/2019

"Versatile and powerful"

Comentarios: I've used several different LOS products and Encompass is by far the best and most versatile program out there.

Ventajas: Encompass's ability to integrate with other programs and software is a huge benefit. To be able to access external sites and partners within this system is such a time saver. It can also be customized and adjusted to suite your needs.

Desventajas: There is a slight delay when saving information.

  • Fuente de la reseña 
  • Publicado el 22/11/2019
Usuario verificado
Auditor
Banca, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 20/4/2019

"Best mortgage software I have ever used."

Comentarios: My experience has been positive. I find it a lot easier than other mortgage software systems.

Ventajas: I like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top-notch. [SENSITIVE CONTENT HIDDEN] does a good job of releases updates and support.

Desventajas: Only one person can work in a file at a time. It would be nice if at least two people could work in a file at once.

  • Fuente de la reseña 
  • Publicado el 20/4/2019
Usuario verificado
Compliance Analyst
Servicios financieros, 1001-5000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 15/2/2019

"Great Origination LOS for Mortgage Lenders"

Comentarios: Anyone who can take a 1003 application will find this system a breeze to use. It is easy for an originator who is not computer savvy to use without too much system training.

Ventajas: This program is based online so you can access your client's loan from anywhere and work from any location. The ability to merge, duplicate, and split files makes this an incredible LOS to work in since loan scenarios can change at any time.

Desventajas: If you do not have internet or have an internet outage, you will not be able to access the software.

  • Fuente de la reseña 
  • Publicado el 15/2/2019
William M.
CTO
Consultoría de gestión, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    1 /5
  • Facilidad de uso
    1 /5
  • Funcionalidades
    1 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    1 /5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 24/8/2016

"Poor Performance and Customer Service"

Comentarios: I'm an IT professional who hates this antiquated software with a passion. The performance is horrible and has customer support to match. Regardless of the issue, their answer is to add more RAM. Their data center is crashing? Not theirs but yours for not having 24GB of RAM per machine. Their app is 32-bit so it can't even use more than 4 GB. I attended the Ellie Mae conference trying to get an idea of what others did to improve performance. Their response was that you should just learn to deal with it because Ellie Mae won't acknowledge issues.

Ventajas: Nothing comes to mind. I'm currently looking at other options to replace Encompass.

Desventajas: Everything. The app is obsolete and needs to be completely replaced. Ellie Mae lacks the expertise to host a data center and it shows. Most days their IT staff have no idea an issue is occurring. Customer support's default reply is "no one else has complained" until they realize it is a wide spread issue and only then do they take any sort of half hearted action. When Encompass crashes, and it will frequently, there is nothing you can do but restart your process.

  • Fuente de la reseña 
  • Publicado el 24/8/2016
Usuario verificado
Pharmacy Intern
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 21/2/2018

"I'm a daily user"

Ventajas: Easy to organize and search, run reports. I like that you can store additional paperwork in the efolder and assign specific user roles

Desventajas: It can be very slow if a lot of users are on at once. Maybe due to server issues or internal network

  • Fuente de la reseña 
  • Publicado el 21/2/2018
Usuario verificado
Loan Officer Assistant
Servicios financieros
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    3 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/5/2018

"Encompass is a necessary evil."

Ventajas: It provides us with the ability to create loan applications, and that's about all it is good for.

Desventajas: It is very "clunky" and not even sort of user friendly. It is slow as heck and well behind the times technology-wise.

  • Fuente de la reseña 
  • Publicado el 15/5/2018
Jason S.
Senior Account Executive
Banca, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3 /5
  • Facilidad de uso
    2 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    4/10
  • Fuente de la reseña 
  • Publicado el 20/5/2019

"Encompass is a DUD"

Ventajas: Encompass has many features which makes the system very versatile.

Desventajas: I do not like the software because it is very slow for the end user. Also, all the features makes the software overwhelming at times.

  • Fuente de la reseña 
  • Publicado el 20/5/2019
Stephen C.
Business Consultant
Banca, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 23/10/2019

"My favorite LOS"

Comentarios: I love this system. When searching for a new LOS system I used Encompass as my bass comparison and no one could match all the needs and wants that Encompass could.

Ventajas: Encompass is my favorite Loan Origination System (LOS). It allows you to customize it to your business needs, helps maintain compliance and more. It integrates with several other systems saving lots of time.

Desventajas: When you create new rules/ edits/ requirements it does not put them on existing files. They will only apply to new loan files.

  • Fuente de la reseña 
  • Publicado el 23/10/2019
Nichole C.
Processoe
Banca, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 29/12/2018

"Thes best for mortgage agreed"

Ventajas: This is the best software for mortgages easy to use and user friendly

Desventajas: Least like about software is when there is an update there are always glitches

  • Fuente de la reseña 
  • Publicado el 29/12/2018
Usuario verificado
Pharmacy Intern
Banca, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 2/4/2019

"Great support"

Ventajas: ellie mae has fantastic support for any questions or troubleshooting

Desventajas: make sure you have proper bandwidth, takes a lot of resources.

  • Fuente de la reseña 
  • Publicado el 2/4/2019
Erik P.
Director of Technology
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    5 /5
  • Funcionalidades
    5 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 7/1/2020

"from the perspective of an applicant"

Comentarios: Encompass helped with communication and greatly simplified the mortgage application process.

Ventajas: I was very impressed with how easily this software handled the entire process of my mortgage application. This program made it much quicker and easier than the last time I did this with meetings, faxes, and lots of paper.

Desventajas: The interface seems a little dated. Some of the text is very small. The navigation seems a little weird in places, like, it took me a while to figure out who the provider of the software is.

  • Fuente de la reseña 
  • Publicado el 7/1/2020
Rana G.
Sales Manager
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4 /5
  • Facilidad de uso
    2 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 14/5/2019

"Encompass"

Ventajas: ease of use and description of tabs is a plus

Desventajas: the latency issues with this software is too much- needs a faster process

  • Fuente de la reseña 
  • Publicado el 14/5/2019
Ashanti W.
Supervisor
Ha utilizado el software durante: Más de un año
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    3 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 13/10/2017

"Decent"

Ventajas: My company uses encompass 360 on a daily basis. It's easy to learn and navigate through. It houses multiple functions.

Desventajas: We tend to have system errors on occasion & pop ups which cause you to abort frequently. It rather frustrating.

  • Fuente de la reseña 
  • Publicado el 13/10/2017
Usuario verificado
Licensing Specialist
Servicios financieros, 501-1000 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4 /5
  • Facilidad de uso
    4 /5
  • Funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 14/6/2018

"Fantastic"

Ventajas: I love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way.

Desventajas: I am not sure I have something I dont like. Maybe that in admin reports you have to keep building reports vs being able to use one report that just refreshes with data

  • Fuente de la reseña 
  • Publicado el 14/6/2018