Sobre Mindbody

Para ti, tus estilistas y el personal de tu salón, MINDBODY te permite programar, actualizar o procesar citas, todo desde una sola pantalla.

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Puntos a favor:

I like how easy this software makes it to reserve a spot in a workout class and cancel a reservation if need be. I also like how the price of classes is made known and shown very clearly.

Puntos en contra:

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Valoraciones de Mindbody

Evaluación media

Facilidad de uso
3,8
Atención al cliente
3,8
Funciones
4,0
Relación calidad-precio
3,6

Probabilidad de recomendación

7,2/10

Mindbody tiene una valoración global de 4,0 estrellas sobre 5 según las 2.422 opiniones de usuarios de Capterra.

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Gabriel
CEO . CDO en España
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

DESPROTEGIDO TOTALMENTE, ENÓRMES PÉRDIDAS, nada de soluciones a graves problemas, mucha inseguridad

1,0 el año pasado

Comentarios: Se decidió comenzar con Mindbody sin haber valorado otras opciones. tiene muchas funciones pero ante un problema de funcionamiento no se responsabilizan, Los costes son elevados teniendo en cuenta la falta de soluciones ante fallos graves de su sistema de reservas online. ESPERANDO UNA RESPUESTA Y SOLUCIÓN A LOS PROBLEMAS QUE NOS SIGUEN SUCEDIENDO , me encuentro escribiendo esta valoración después de MAS DE 2 AÑOS COMO USUARIO. Estamos calculando los costes de migrar todo a otra plataforma, hemos desarrollado con consultoras IT integración en crm Bitrix y hemos invertidos varios Miles de Euros en todo el proceso, Facturamos más de 120.000€ al mes a través de este sistema y no tenemos garantias, su contrato no te protege ante fallos, Mindbody no asume responsabilidad alguna en este sentido. PONER TU NEGOCIO Y TU SISTEMA EN UN SOFTWARE QUE NO TE DA SOLUCIONES PUEDE SER MUY PERJUDICIAL, TAL Y COMO NOS ESTÁ SUCEDIENDO EN ESTOS MOMENTOS.

Puntos a favor:

El Sofware se decidió implantar por su capacidad de integrar con la web a través de un widget y de la opción de la App, en el mercado existen otras soluciones mucho mejores y más económicas, pero después de 2 años el coste de migrar y reprogramar todo es enorme, ya que contamos con cientos de miles de clientes . ya hemos tenido muchos fallos y un mal soporte por esto estamos valorando abandonar Mindbody, ya que el año 2019-2020 tuvimos serios problemas sin solución con su antigua pasarela de pagos en europa. no procesaba los pagos de nuestros clientes, ellos decían que era culpa de Gateway de pago externo a ellos, pero aún así no nos buscaban solución, perdimos más de 40.000€ en ventas en un periodo de 3 meses. Finalmente el gateway de pago demostró basado en argumentaciones que el error era de Mindbody por su codificación en el tipo de ventas que aparecían como subsecuentes, lo que el banco en España entiende como un servicio de subscripción a través de tarjeta no autorizado y rechaza el pago. además de esto tenían un fallo en ell campo de la dirección del titular de la tarjeta, la cual no tenía límite de carateres o símbolos especiales, los cuales rechazaban las compras pero no indicaba al cliente el motivo, lo cual se traducía en grandes pérdidas para nosotros. Estuvimos detrás de Mindbody meses, no reconocieron nunca el fallo para no asumir responsabilidad. al mismo tiempo su contrato de deja muy desprotegido. (SI DAN SOLUCIÓN ESTOY DISPUESTO A MODIFICAR MI VALORACIÓN)

Puntos en contra:

Su falta de solución de problemas ocasiona enormes pérdidas, en este momento llevamos meses acumulando un FALLO GRAVE en su sistema de reservas online. Actualmente procesamos más de 4.000 reservas mensuales de las cuales aproximadamente 3.000 se basan en nuestro modelo de negocio de reservas online a través de la "branded App" y del widget de la "branded web". Hemos solicitado que revisen y solucionen UN FALLO QUE NOS ESTÁ HACIENDO PERDER CLIENTES CADA DÍA, ADEMÁS DE LA REPUTACIÓN Y LA CONFIANZA EN NUESTRO MODELO DE NEGOCIO. el problema está en que MUCHAS RESERVAS PAGAN Y NO REGISTRA SU CITA, ante esto los clientes ACUDEN A LA CITA PERO NO ESTÁN EN LAS AGENDAS, esto ocasiona unos GRAVES PERJUICIOS Y PÉRDIDA DE CLIENTES , además de las devoluciones . La vida de un cliente es de entre 1200 y 2400€ , ya hemos tenido problemas con más de 100 clientes en este sentido, lo cual está ocasionando una gran pérdida económica. Ellos siguen sin reconocer el fallo por escrito ni buscar solución, NOS PIDEN QUE INVESTIGUEMOS NOSOTROS PARA DAR CON EL FALLO, Cuando está claro que es su responsabilidad identificar el fallo a partir de los datos que proporcionamos (Clientes, fechas, servicios contratados,...) Seguimos valorando las opciones de migrar a otra empresa, pero los costes de recursos de tiempo para llevar todo a otro sistema que tenga una API que conecte con nuestro CRM y nuestros sistemas web, además de migrar todos los saldos de clientes es algo que no hemos terminado de calcular.

Garrett
Garrett
CIO en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Learn It and Use It

5,0 hace 3 años

Puntos a favor:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Puntos en contra:

the old design structure of the base platform could use some updates, which they are aware of

Alternativas consideradas: WellnessLiving

Razones para elegir Mindbody: This handles so much more of the business operations

Software anterior: WellnessLiving

Razones para cambiar a Mindbody: it is a clear leader in the field

Marie Jeanne
CEO en Camerún
Internet, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mindbody is the best management tool for our salons.

4,0 hace 2 meses Nuevo

Comentarios: I chose this software because it is an undisputed leader in terms of managing my calendar for clients who have an appointment in my salon...

Puntos a favor:

What I liked the most about this software is its marketing automation functionality which is rigid and effective.

Puntos en contra:

What I liked least is its cost which is expensive for a beginner.

Alternativas consideradas: Booker y Vagaro

Razones para cambiar a Mindbody: I chose it because it is the undisputed leader in the management of clients who come to my house.

Rebecca
Ops Director en Canadá
Artes escénicas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

If you've been to a gym/spa in the last 10yrs you've used it, but it still acts as it did 10 yr ago

3,0 hace 2 meses Nuevo

Puntos a favor:

It's familiar, you've probably used it as a client at a gym or spa before, so setting it up for your business you'll know some of the terminology and parameters.

Puntos en contra:

The subscription is very expensive and if you are a non-US client, the exchange rate is very off putting. It does not function well as a database and in the appointments module you can't schedule a professional within a space with a client at the same time, so you are duplicating the work and entries. Online appointment scheduling isn't optimized to eliminate gaps. It's ubiquitous in the gym or spa industry and unfortunately that strong hold on the market has lead it to rest and not innovate with the times, the user interface is still the same as many many years ago.

Alternativas consideradas: Jackrabbit Dance y Dance Studio Manager

Razones para cambiar a Mindbody: At the time it did want we needed without the bells and whistles, but it hasn't upgraded since and rather the price has just continued to increase.

Heather
Owner en EE. UU.
Artes escénicas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best

5,0 hace 3 meses

Comentarios: Love the application and cannot run my business without it!

Puntos a favor:

The ease of setting up your studio as an admin is very clear from the moment you go live. Control over price, schedule, policies is easy.

Puntos en contra:

As a consumer, the app and the online website to book, pay and communicate is not as easy to use as other apps. If Mindbody perfects the one button per page idea, it would flow better.

Cat
Cat
Owner en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Powerful but antiquated

4,0 hace 4 semanas Nuevo

Comentarios: Mindbody served my studio well for 8 years, but it also didn't evolve much in those 8 years. Once their business model shifted to be a "Class Pass" model (selling Mindbody memberships to yoga studios' databases) and they eliminated their customer service team, it became clear I needed to move on to another software.

Puntos a favor:

Mindbody has some strong reporting features. Once you get to know the software, it's very customizable and has the ability to tell you any data point you need about your business.

Puntos en contra:

The software was antiquated, clunky, and confusing. It was hard to train my staff on. The Mindbody App was the most user friendly aspect of Mindbody, but they used the app to promote my competitors and Mindbody's own membership model, plus each sale on the app took huge percentages of my sales. But the absolute worst part of Mindbody is their lack of customer service. And by "lack" I mean it is next to impossible to get help with ANYTHING.

Julia
CEO en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Terrible software, terrible customer service

2,0 hace 2 años

Comentarios: Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.

Puntos a favor:

The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.

Puntos en contra:

The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.

Geoffrey
Geoffrey
MD en Kenia
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mindbody software is the best way to keep track of your fitness goals

5,0 hace 2 semanas Nuevo

Comentarios: I have had a great experience with Mindbody software. It is very user-friendly and has a lot of great features. It has helped me stay organized and has made managing my business much easier. Overall, I highly recommend Mindbody software to anyone looking for a great way to manage their business.

Puntos a favor:

I liked the Mindbody software because it was very user-friendly and easy to navigate. I also liked the fact that it had a lot of features and options that made it very versatile. Overall, I found the Mindbody software to be a great tool for managing my fitness business.

Puntos en contra:

I found the Mindbody software to be very user-friendly and easy to navigate. However, I did not like how it did not provide an option to view the class schedule for the week in advance.

Usuario verificado
AVP Actuary en EE. UU.
Usuario de Linkedin verificado
Seguros, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good becuase everyone uses it - could be better

3,0 hace 2 meses Nuevo

Puntos a favor:

It is fairly easy to use and most gyms subscribe. Easy to track everything in one place

Puntos en contra:

It is not the most user friendly if you want to book a bunch of classes at once. I find that I have to schedule a class, then go back into the studio, find the class and schedule again.

Usuario verificado
Financial Publication Specialist en EE. UU.
Usuario de Linkedin verificado
Servicios financieros, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fitness with Mindbody is a win.

5,0 hace 2 meses Nuevo

Comentarios: Overall I like Mindbody and would recommend it to anyone who is looking for a way to access fitness , and health and wellness with a busy life style.

Puntos a favor:

Usinfg Mindbody as a personal fitness app, or website is easy, and a efficient way to stay up on fitness. Pros are ability to access various fitness and nutrition classes. Also you can register for classes, and pay for classes. Mindbody lets you set preferences so that you can have access to fitness classes that cater to your interest.

Puntos en contra:

There is no templates you can create to fully customize to personalize Mindbody. The list of fitness, nutrition, and health wellness classes is a pre determined list based on preferences set when you sign up.

Usuario verificado
Marketing Consultant en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

This is a great, reasonably priced platform for managing a yoga studio

4,0 hace 3 semanas Nuevo

Comentarios: Overall experience was great! Just a few tweaks that I think could potentially make this platform the best out there.

Puntos a favor:

It's very easy to navigate and the call center is incredibly helpful (for those moments where you just can't figure something out). I chose this platform for a client of mine - a yoga studio that was getting started. The setup was simple and the client is still thrilled with this platform.

Puntos en contra:

There is no way (to my knowledge) of tracking paid marketing initiatives once you hit the mind-body platform. That being said, it's tough to track paid media performance.

Edward
Singing Teacher / Vocal Coach en RU
Música, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

No Longer Suitable for Music Teacher; Expensive for Small Businesses

3,0 hace 2 años

Comentarios: I have used MindBody for nearly 15 years, both as an administrator and staff/user, and I used to work in software. I used to love them and, early on, I would frequently recommend them to colleagues - the deployment phase was exceptional. However, they are not the company them once were - nor is their software as attractive, simple to use, or innovative as it used to be. The user-interface is very tired-looking, they are focused on up-selling to bigger clients who can afford and ignoring the smaller clients of which I am one. (Their costs are £100-450pcm basic, plus an additional £199 pcm for an almost essential mobile app, which puts it well out of range for a small business. Probably, importantly, the functionality is also possibly geared around larger yoga, hair-salons, gyms, etc. I am a music teacher. I think it's time I looked at a more tailored music teaching option.

Puntos a favor:

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages

Puntos en contra:

Old-fashioned user-interface (very web v.1); very expensive; limited functionality compared to competition (good functionality only available at premiums packages); current business model seems to be selling 'tailored' mobile apps at £199 pcm, which we all know is off-the-shelf code painted a different colour and without enough modifiable options to justify the expense). No longer market leaders; unaware of competition; mixed staff knowledge (their recent expansion means too many employees have severely limited knowledge, and I frequently get passed around 'experts' or stuck re-explaining my issues).

Alternativas consideradas: Acuity Scheduling

Razones para cambiar a Mindbody: I chose MindBody 10 years ago when there weren't many better alternatives or industry-specific alternatives. There now are considerable options for music teaching software so I fear I must bid MindBody goodbye...

Tatiyana
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

I like it but..

4,0 hace 2 años

Comentarios: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Puntos a favor:

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Puntos en contra:

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Alternativas consideradas: Booker, Vagaro, Rosy y Square Appointments

Razones para elegir Mindbody: I outgrew schedulicity and needed more features that they weren't offering at the time.

Software anterior: Schedulicity

Razones para cambiar a Mindbody: Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015.

Usuario verificado
Director en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

So bad it's almost a scam.

3,0 hace 2 años

Comentarios: I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully. I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up.

Puntos a favor:

Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

Puntos en contra:

It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.

Ryan
Chiropractor en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Way too expensive for what you get. Currently the online booking App displays doesn't work

3,0 hace 2 años

Comentarios: Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.) It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue. This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.

Puntos a favor:

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Puntos en contra:

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.) The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly. The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible. The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

Gina
Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mindbody post virus apocalypse

4,0 hace 2 años

Comentarios: In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3

Puntos a favor:

Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful.

Puntos en contra:

Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and google, got many clicks and zero conversions- people kept getting tripped up in mb. A survey indicated over 30% of users had a hard time booking, paying for or accessing live stream classes on mb. I literally spent all day every day troubleshooting with mb reps, instructors and clients. I wonder ho many people we lost that got turned off? We decided to move our live stream and on demand off he platform.

John
CEO en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

MindBody for Music Schools

4,0 hace 2 años

Comentarios: Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Puntos a favor:

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Puntos en contra:

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Theresa
Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It is OKAY

4,0 hace 3 años

Comentarios: I think until recently we were thinking of switching to something else that is more reasonably priced. I stayed on and am now using the new marketing software. We will see if it helps automate our business more.

Puntos a favor:

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

Puntos en contra:

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Alternativas consideradas: Vagaro

Razones para cambiar a Mindbody: It seems to be the most widely used in the business

Jeffrey
Gym Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

MindBody Software Suite with Branded App

3,0 hace 3 años

Comentarios: Overall experience was grueling and constantly defeating to my business operations. Joining Mindbody was a poor decision in many facets. The software suite works directly against your business by directing (through email marketing etc.) new members to use the "Non-Branded" app when you already have the Branded App. The Mindbody App sends deals from other fitness studios to your customers via the Mindbody App. This isn't good for retention. If a customer want to skate around your regular member prices, the Non-Branded App offers discounts to your already regular customer (not just new customers), creating instant revenue losses when trying to gain new customers. Customer Care/Service representatives knew less about the MindBody suite than I did since I have used the software longer than the representatives that were supposed to be assisting. The integrated software for payments which ease the use of processing and tracking is a "catch 22". If your card on file for Mindbody payments expires, which happens periodically; MindBody will just shutdown your site and you cannot operate in any capacity or function. No phone call message to let you know. If this happens, you will have an onslaught of fixes because the Mindbody system will disassociate your confirmation phone numbers with your customers and they will no longer be able to confirm appointments. You will have to manually push any missed autopays etc.

Puntos a favor:

The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

Puntos en contra:

Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!

Kurt
Kurt
Owner/Head Coach en EE. UU.
Deportes, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

MindBody for Small Gym

5,0 hace 3 años

Comentarios: Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Puntos a favor:

Easy to use, very intuitive. Set up took almost no time at all. MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory. The software is flexible enough to handle multiple users and expand when needed. The software will also take into account independent contractors. Most functions are very user friendly and mistakes are easy to correct.

Puntos en contra:

I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds. It can take time to put together information for sales tax, most of my business, 95%, is service related. All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

Alternativas consideradas: Zen Planner y Zendesk

Razones para elegir Mindbody: RhinoFit didn't have the flexibility I needed and wasn't as intuitive

Software anterior: RhinoFit

Sharmila
President en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Mindbody Online transformed my business

4,0 hace 3 años

Comentarios: I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Puntos a favor:

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Puntos en contra:

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Alternativas consideradas: Booker

Razones para elegir Mindbody: Years ago, Booker offered me a free Ipad to switch to their company. They also promised cheaper monthly rates including merchant services processing fees.

Software anterior: Booker

Razones para cambiar a Mindbody: Booker could not deliver. I would rather pay a little more (rates weren't too high back then) than pay for scheduling system that didn't function as easy as MBO.

Kendra
Front Desk en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It's Helpful!

4,0 hace 3 años

Comentarios: MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been using it for years now, within different states / facilities, as well as using it myself as a client. Easy to use, but have a feeling there is so much my company is unaware of / not taking advantage of [some tools that could really benefit the company that we don't know exist]. I'm also not a fan of MB working with other companies who saw flaws in the system, and now charge extra $ to implement. Why can't MB just come up with these ideas themselves, implement within their software, charge an extra charge if you must, but keeping it all within MINDBODY [not also to FitGrid, ZipWhip, etc.]. Customer service could also use some work. Our company struggled for weeks trying to get hardware ordered. We were promised multiple efforts of help with no one actually able to assist until I finally made it to the MB BOLD conference and sought help. It took way too long for us to give your company money for an item we wanted to order to benefit our sales.

Puntos a favor:

The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

Puntos en contra:

I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

Rosalinda
Owner en EE. UU.
Deportes, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

MINDBODY Review

5,0 hace 3 años

Comentarios: Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like more upgrades to better manage inventory reports.

Puntos a favor:

It is very user friendly and can get to the detail needed to successfully manage clients.

Puntos en contra:

When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback. Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.

Alternativas consideradas: WellnessLiving

Software anterior: WellnessLiving

Razones para cambiar a Mindbody: The mindbody platform is more inspiring and overall I felt they were more committed to helping me and my business grow.

Lauren
Personal Trainer en EE. UU.
Deportes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent at providing options, but slightly over-complicated

4,0 hace 3 años

Comentarios: Overall, this product is a good solution for any gym or membership based company. I have not been able to find an option out there that has as many capabilities as Mindbody does, so I've chosen to stick with it. While it does have some inconveniences, it is a very reliable flexible software, which at the end of the day is the most important thing anyway.

Puntos a favor:

The sheer range of things this program can do is extremely impressive. Having just one program that can do so much is a huge plus in terms of simplicity and frugality. Specifically, it is very nice to have a POS, scheduling software, and online booking all in one. You can have two computers set up at your gym that can handle everything. Extremely convenient. Customer service is pretty good. I never had to wait on hold for longer than a few minutes. Sometimes the help takes longer than seems necessary and is difficult to follow, but I think that is more than fault of this somewhat convoluted software than the actual customer service itself. The software is easily accessible from anywhere. Surprisingly, their mobile platform is actually pretty good!

Puntos en contra:

The main Con in a word is Convoluted. Everything is multiple steps, navigating the software can be difficult, and the layout is not intuitive in the slightest. I strongly dread training new employees on this software. It usually takes me about two hours just to go through everything with them...It's a headache. Like anything else, it's not too bad once you learn it, but learning it is not fun. The POS is a little clunky. Processing is a bit slow- this was an issue even on a new computer. At my former employer, we actually ended up buying a different POS because we were so tired of putting up with the one built I to Mindbody. We still used the Mindbody one for class and competition registrations, but everything else (open gym admissions, merchandise, snacks, and drinks) went through the other system.

Eric
co-owner en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Leading and inspiring the health and fitness industry

5,0 hace 3 años

Comentarios: I've truly found Mindbody as an ally to help run my business. The company and community around it is why I'm in the health and fitness industry. It is inspiring to see a company trailblaze positive change in the public's heath and look forward to be associated with Mindbody for years to come.

Puntos a favor:

Mindbody is easily the most powerful and comprehensive software available to help run your health and fitness company. What a lot of people may not know is that this company is leading the charge to improve health and fitness in this country and throughout the world where Mindbody is found. Having spent time at their campus in San Luis Obispo, I've seen it first hand. I go to the Mindbody University events to learn and to be inspired. It is a comprehensive program so it can be complicated. With time, you can master this program then use complementary software depending how sophisticated you want to be with your company. It is confusing to see so many complementary software programs, but to the best of my knowledge, I believe Mindbody keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well. This company is innovative and trailblazing ways and features that will enhance the clients experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create and pleasant experience for the user.

Puntos en contra:

I believe if anyone considers using other software, it is because you are forced to use a specific credit card company with Mindbody. The sophistication to take different types of payment is lacking in such a monumentally successful software program. They tried to roll out a mobile dedicated payment device called POYNT which has been disappointing. It is clunky and unreliable, but I was pleasantly surprised to be able to return for a credit on my account. There are reports that the payment system is being revamped and it would be a revelation and would make the system truly complete.