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Sobre ClubExpress
La recepción y la oficina administrativa completas de tu club o asociación: sitio web, base de datos de miembros, eventos, foros y mucho más.
Most of the functions of our village are integrated into the software and we love the automatic emails to our volunteers.
Integration into payment processing gateways not well integrated.
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Solid service offering and very good value
Comentarios: We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.
Puntos a favor:
Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability
Puntos en contra:
Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.
Alternativas consideradas previamente:
ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/configure.
Comentarios: ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction.
Puntos a favor:
ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust.
Puntos en contra:
The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages.
Review of RunMyVillage (RMV) software by ClubExpress (CE)
Comentarios: RMV/CE user support is extremely responsive. Bugs and problems are addressed quickly and there is a regular schedule of enhancements. There are myriad forms of support for Villages which use RMV/CE, including user forums and a Users Steering Committee consisting of administrators from Villages which use RMV to support their operations. There is support for new villages evaluating or implementing RMV and the forums share best practices in the use of RMV.
Puntos a favor:
It includes most of the features required by a Village (a grassroots, not-for-profit membership organization helping elder adults age in place in their community by offering a variety of services, programs and social and educational activities provided by volunteers), most especially in the provisioning of services (matching member service requests with volunteer service providers. It also includes the features required for managing membership and communicating with members and non-member volunteers. Support is very responsive and robust (see comments about overall experience)
Puntos en contra:
The RMV/CE software is web based SaaS. The user interface is dated and in many cases awkward to use and difficult to learn. Integration with financial accounting (RMV/CE is the source for membership revenue and for some donation revenue) is unwieldy and requires a lot of staff time to reconcile.
Alternativas consideradas previamente:
Anxious to Get Started
Comentarios: We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.
Puntos a favor:
ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.
Puntos en contra:
We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.
Alternativas consideradas previamente:
Reduces Club Officer Work and Improves Member involvement
Comentarios: The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.
Puntos a favor:
THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.
Puntos en contra:
Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.
Alternativas consideradas previamente:
A Club Express review from a non-profit perspective
Comentarios: The Club Express support during the trial & building phase was second to none. The support we received meant that we had a seamless transition from our old site to our Club Express site, including the migration of all of our members. We only went live 3 months ago but we are confident that we will be with CE for years to come.
Puntos a favor:
The Club Express (CE) platform is intuitive, modular, adaptable and continually developing and growing. As a non-profit membership professional association, with only one employee, Executive Officer (EO), and a bunch of volunteers, the 7 level password feature has been incredibly useful in terms of organisational management; being able to assign members access to a single page and/or module etc spreads the work load and, in turn, creates space for the EO to focus on other matters such as developing strategic initiatives. As a single employee association, the exceptional Club Express support back-up affords extra support for our members as well as making the association less reliant on the tacit knowledge of a single person. In terms of creating our site, this was done by the EO with CE support - no developer expenses required:-) Our association has 26 thematic groups, which our members can join. The Sub Groups CE module has empowered the conveners of our thematic groups who can be administrators of their own groups. Among other benefits, this feature has streamlined communication between the conveners and their members and has also reduced the EO's administration time spent on thematic groups, again creating space for the EO to dedicate to other matters. Above all, the fact that CE are continuing developing their platform means that if it doesn't currently do something we want, we know that it will likely be doing it down the track.
Puntos en contra:
The Club Express default email address (where our newsletters and renewal reminders etc come from) was blocked by all university firewalls and some industry workplaces. This was not a CE issue per se but it was a hiccup we thought we'd covered by emailing all members ahead of the website transition asking them to white-list the address. It's a small thing but we'd prefer they weren't called Club Express! We get why they have that name but it doesn't have the right tone for us as a professional association. At the end of the day, their platform proved too good to knock back just because of the company name!
Outstanding customer service
Comentarios: We are solving our problem of managing all aspects of our memberships, communication, marketing, and having a well-functioning, good looking website to present to the world. The overall experience has been great.
Puntos a favor:
ClubExpress supports EVERY user, as in every member of our group, not just administrators. This is a huge help to our small group. Example: Yesterday I had a member who was having an issue posting to the discussion forums via email. I checked everything I knew to check as an administrator, and still couldn't understand why he was having an issue. So I was able to direct him to speak with CE support, and they were able to resolve the issue for him - Helpful for all of us. One other thing is that the development team seems to listen to suggestions and implement desired changes/features rapidly when they hear from enough users. In fact, there is an email address dedicated to receiving ideas/suggestions. CE also had designer help us realize our vision for the look and functionality of our new site as we built it. They are also very thoughtful and transparent about data privacy/ownership/usage in their policies.
Puntos en contra:
The interface for writing/publishing text on pages is a little clunky.
Alternativas consideradas previamente:
Groton Neighbors - "It takes a Village"
Comentarios: As a Village organization dependant upon volunteers with limited computer literacy, a major concern was whether or not we could actually find members willing to work in a space outside their comfort zone to run our business. Any undertaking like ours requires process and detail oriented leadership, a team of intrepid and fearless volunteers...and the right tools and partner in ClubExpress. We have all of the above and could not be more pleased with the results.
Puntos a favor:
The ClubExpress platform is a perfect fit for an all volunteer non-profit like Groton Neighbors. It is comprehensive, versatile, user friendly, and affordable. Features tailored to the needs of Villages allowed us to focus our energies during start-up on shaping and building our organization confident that we had the infrastructure needed to run it. We have grown considerably since opening for business 3+ years ago and ClubExpress has grown with us.
Puntos en contra:
Initially most transactions were discreet - that is, repetitive tasks had to be completed individually. This never impacted our membership but it can be tedious for an all volunteer Virtual Office Staff like ours. ClubExpress has listened to their customers and responded with a steady stream of improvements designed to make our jobs easier.
Alternativas consideradas previamente:
Club Express Improves Club Management Experience
Comentarios: Club management on ClubExpress has made it easy to manage many aspects of the organization. The platform is stable with a robust set of tools to support the club's needs. Security and privacy is solid and trustworthy.
Puntos a favor:
ClubExpress has many modules that helps organize our running club's organization. The membership module works flawlessly with little to no manual intervention required from administrators. The website generation tools make it easy to create new web pages to support club programs. Event creation and registration is valuable and versatile. Communication tools allow us to create surveys, polls, and email blasts to the membership. ClubExpress keep adding new capabilities like apps and text messaging to keep up with the current preferred methods of receiving notifications. Platform upgrades add new features and fix bugs to improve the user experience. The money management module works well with no issues. Above all, ClubExpress provides all these capabilities with the flexibility to tailor the privacy of content and its members.
Puntos en contra:
Some content generation can be difficult to wrangle with the supplied tools after a platform upgrade. Some module upgrades to address bugs and customer requests can be a challenge to get working.
ClubExpress has simplified our membership process
Comentarios: To be really forthright, the assistance is adequate. If I have a problem, I can send them an email and have an answer or a solution within a few hours. There's a slight left brain/right brain shift in thinking required to modify the way things operate, but it's not too difficult once you get into the swing of things.
Puntos a favor:
In ClubExpress, the Control Panel serves as the portal to the program's inner workings, and it conceals an astonishing array of features. Every piece of information that you enter into the Club Express windows grants you more authority and influence over your organization, whether it be a club, a league, or an interest group. It is similar to a massive relational database.
Puntos en contra:
There's a lot of bureaucracy that makes everything tough to use. We've had to fork over more money in places where we've run into the immovable barrier. The website's features are clumsy at best.
Great for a simple social organization
Comentarios: Implementing this system has been really helpful to our organization overall. First, there are multiple Admins so no critical dependencies ( a big problem for us before). And more and more members are paying online with credit cards so fewer trips to the bank for the Treasurer. And renewals are considerably more successful. Having the calendar widget on the home page has made registering for events much easier for members. We use the Emailing module for our newsletters so they are accessible in a tab in the nav bar.
Puntos a favor:
It is fairly easy to use once you get started. We have a fairly simple set of requirements since we are a social organization and therefore don't use a lot of features. We do use it for events and membership renewal. The automation of the notices for the renewal feature is really helpful. The events module is very good though it has some limitations. The very best thing about CE is that the support is really fantastic. They are very responsive and I mostly get an answer to my question the first time I try.
Puntos en contra:
Emailing. It is very clunky and often, even after testing, the final product does not look good (wrong justifications, colored background of header texts). And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained. The other feature we don't like is that you cannot have closed groups, that is groups that cannot have more members. So we have to hide those groups which make it impossible for the members or leader of those groups to access the email feature for communications (leader to member) or look at the internal page (the blue circle with the white "i"). And we don't like it that there are some features that are required to be used and cannot be suppressed, like the News tab which is useless to us.
The Great and Not So
Comentarios: We have observed a moderate increase in fee-based memberships which helps to support our political efforts in the county. The integration of membership management and related financial transactions gives us much better visibility into our operations and gives us the ability to identify and work with those members who have demonstrated a strong financial commitment to our organization and its work. As noted in the Cons above, we have been quite disappointed with event management (it is way too hard to configure and manage events especially when the majority of people interested in and attending such events are not actually formal members in the CE member database) and email communications for our audience of over 10,000 interested parties but not formal members. We have lowered our expectations for a single system to do everything for our large, county-based political organization interacting with a very large population of people most of whom are not formal members of the organization. I would not recommend ClubExpress as the single, do-it-all system for other such political organizations, but I would recommend it for formal member management and web presence.
Puntos a favor:
The product is very good for managing formal memberships within our county political organization. We were able to configure not only the usual demographic information but could also create custom data elements to identify and track members who have formal voting rights for the business of the organization. Managing and maintaining our web presence is easy without having to resort to web/HTML coding which to date is an option but not one we have needed.
Puntos en contra:
As we intended, we migrated our custom website and member management system, our third-party event management services, and our third-party email communication services all to ClubExpress. After moving all of these, we found great value for the website and member management functionality. Unfortunately, the email communication and event management services in ClubExpress have failed significantly to meet our needs, so we have quit using those services in ClubExpress and gone back to our former service providers, MailChimp and Eventbrite, for those services. This has resulted in incremental costs we had planned to eliminate.
Hard to Imagine Managing Without It!
Comentarios: Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases.
Puntos a favor:
This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer.
Puntos en contra:
There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue.
Great Product, Requires Computer Knowledge
Comentarios: Overall Club Express has made managing our club much easier. In particular the automatic reminders when it is time to renew their membership. We run our annual golf tournament with Club Express and the registrations can get involved with personal info, golf team info, clothing info, and sponsorships. Once you learn how to set up the registrations, it runs relatively easy, with reports available to you on all levels. And when you have questions, the support staff works with you to set up what you need, test it, and be sure you are getting the results you need.
Puntos a favor:
Talking to their staff prior to our decision was easy and they asked all the right questions, things we did not think about on our end. I appreciated how Club Express worked with us to import our data. They made it easy, discussing the import fields, how things should be structured, and our requirements.They kept us advised every step of the import and made the initial process of set-up easy.
Puntos en contra:
Understanding some of their terminology took a bit, but I believe part of that was our inexperience in this type of software.
Ride Yourself Fit Website
Comentarios: Ride Yourself Fit is a non-profit 501c3 club for bicycling, walking and healthy eating with an overall motto of fun, fitness and fellowship. We are able to get the necessary information out to our membership and the general public in an easy and complete manner using this software.
Puntos a favor:
The ease of use and the variety of options that fit the club's needs for a website. Periodic updates are received and the manual contains good information. The event calendar has many options and is easy to develop for various events. Registrations and payments for events is simple as well and membership renewals.
Puntos en contra:
Would like to see a few more options that allow individual users to develop and save information. As an example, RYF uses a variety of colors that define specific programs and activities. These colors are not part of the standard colors offered by Club Express. The webmaster must use the HTML color code number each time that specific color is desired. There should be an option to save these specific colors in a semi-permanent basis for future use. Also some improvement could be better interaction with an Excel spreadsheet for downloading large spreadsheets and data.
Membership Management Made Easy
Comentarios: Our overall experience with Club Express has been wonderful. We joke that this has brought our Club into the 21st Century! We have 500 members and growing and without Club Express, I don't know how we would have managed!
Puntos a favor:
The ease of use of the Club Express software as an administrator is what I like about it most. We went from managing our membership on paper to this system, and it has been a life saver. Our old website had no functionality and was only informational. We now have all of our membership information in ONE place for all admins to see in ONE place, and no longer have boxes and boxes of paperwork and endless spreadsheets. We also now can manage and coordinate events with our membership, take credit card payments online, take in new members thru our website, and facilitate our membership renewal seamlessly online. Reporting in Club Express is also endless. You can extract information on your membership, financials, communication...to your hearts content. I also really like the fact that Club Express regularly makes upgrades to their system, to incorporate new features. The attachments upgrade was one of the features that have made our renewal process much more streamlined.
Puntos en contra:
Having minimal experience setting up a website, I found the construction and editing of the Home Page to be a bit confusing and difficult. In particular the upper part - where the login and profile sit. Luckily we signed up for a website technician to built it for us, enabling us to focus on the main content of our site.
Social Club Usage
Comentarios: We provide services to a social club of new folks moving into a recognized vacation & retirement area. We have over 30 recognized activities (sports, book clubs, culinary, educational, etc.) and regular special activities. We were at a point where we could not manage the club with our home grown software and had passed board-level rules that would limit future growth in the club. After using the software for a year, the board rescinded the rules and now allow unhindered growth.
Puntos a favor:
Payments option. New member sign up process. General overall flexibility. The help desk is very good. As a point of reference, I have managed similar help desks in Fortune 100 companies.
Puntos en contra:
Some of the features, while generally useful, can be a problem without other features. Biggest example; the latest release of software allows users to more easily remove themselves from a scheduled event that requires registration. Unfortunately, an automated waitlist option is not currently available. Consequently, a hand-managed waitlist option can be subverted if someone cancels from an event without telling the organizer. Another person, who isn't on the waitlist, can easily sign up for the newly released spots and the person who has been on the waitlist doesn't have a chance to be added to the event.
The customer support alone is well worth the investment
Comentarios: It's been great. Members are using our system more. We are disseminating more info through our members only portal and having coordinators for different features have helped spread the work around more efficiently.
Puntos a favor:
I liked the fact that as we were converting from another platform without support how accomodating CE was. As I was building our site from the ground up without much experience in website building, they stopped in whenever I hit a roadblock and I didn't incur fees other that out monthly fees. Over the, CE has continued to respond to issues we encountered and address them quickly and communicate often with progress or alternate solution to solve our problems. We are a volunteer organization which often requires the time of a regular paid position and CE has made it easy to support our members and provide a much needed member management solution that we did not have previously.
Puntos en contra:
There are a few features that I would like to see implemented but nothing that are deal breakers for us.bi would like to see more opportunities to export data and filter it other than in the canned reports but overall it works for us.
ClubExpress for a Large Car Club
Comentarios: For the past 10 years we have been able to do online membership signup, renewals, and reminders. This has resulted in significant savings in postage and supplies plus increased renewals. We publish a monthly newsletter that we used to mail to our members. Since ClubExpress, we've gone to email notification with the newsletter available online. This, alone, saved the Club over $18,000 the first year.
Puntos a favor:
ClubExpress allows us to communicate instantly with our 1,200 members. It also makes it easy keep our members informed of upcoming events and activities. It allows us to register both members and non-members for these events for both single and multiple activities and run meaningful reports about them. Ten years ago we had to use a paid third party to maintain our website. It was never up to date. ClubExpress lets us design and maintain our present site internally for free. The Club has an annual event that encompasses three days of events and includes17 different activities. ClubExpress makes it possible for us to do online registration, take credit card payments, and administer the event. We couldn't do it without it.
Puntos en contra:
Custom reporting could be better. As it is, all data collected for an event can be output to Word, Excel, CSV, and pdf. It can then be manipulated but not always easily.
Good Software for Clubs and Social Groups
Comentarios: We are generally satisfied with Club Express, however, we have had to develop work-arounds to accomplish some of our necessary functions. Email renewal notices show only generic information so that members do not know what the actual cost of renewal is until they log in to their accounts. Many of our senior members do not log into their accounts and pay via U.S. mail. As a result, we must still mail paper renewal notices to many members.
Puntos a favor:
Club Express is good integrated software that allows a group to track its members, payments, member communication, programs, and activities, including paying for activities. It also manages some aspects of its web presence. With a little instruction, it is reasonably simple to use.
Puntos en contra:
There are a number of areas where the software is not designed for a group like East Falls Village where household members have equal standing in the organization. The concept of Primary and Secondary members with some processes limited to Primary members is difficult to manage. Household members are not handled equally in Club Express and data must be entered repetitively in fields that should carry over to secondary member fields. The system is also optimized for member online access but somewhat difficult for handling member accounts where paper records are needed.
Good for what it does...could be better
Comentarios: Club Express makes managing membership and sending out emails to members easy. But the user interface for occasional users is clunky.
Puntos a favor:
Our organization is a volunteer not for profit professional organization with no paid staff. Club express does a great job managing our membership database and it is relatively easy to learn how to post material.
Puntos en contra:
I would like more flexibility on how to output data by being able to select fields rather than selecting from a set of reports. The events registration set up is clunky...could be much better. We would also like to have more flexibility for a non-member data base broken into categories. We would also like to be able to have an easier time sending emails to all or subgroups of members using our organization's email tags. There also should be an easier way for non-members to register for events and pay by credit card at a later date.
Excellent choice for migration from older website programs
Comentarios: We are using this software to manage a surgical society that has been in existence since 1949. We transitioned to the internet (website) 10 years ago. ClubExpress has allowed us to integrate our meeting management and greatly improve bookkeeping for dues collection.
Puntos a favor:
This program was recommended by a use in another professional society. For 10 years I was the webmaster for this Society's website using Microsoft Expressions. Though the software worked well, the manipulation of images, text and pages was tedious. Using the old site as a template, I was able to migrate and improve the information in the new system. I especially liked the functionality of assigning (limiting) roles to others without compromising security of site. The integration with PayPal was seamless. Behind the scenes I have been using this system as an archive of information allowing our organization to go "paperless."
Puntos en contra:
On occasion navigation of the administrative pages is tedious. Some of the prepared reports associated with meetings are odd in format. However, the ability to choose the output is very useful. I would like to have an easier approach when building table. In some cases, the built in vocabulary is not applicable. For this organization the term "donation" is problematic for industry support. I would like to see a synonym table for some of the financial terms.
Club Express is a website content management system and Club Management
Comentarios:
Great Support , easy to use, new features constantly added for free, and it does have a few fee based additional items if you need them. Also Quick-books integration for only $100 one time fee.
Solid product 99.995% up time.
Puntos a favor:
Club Express is a website content management system and Club Management in one package, very granular settings to allow different parts of our Yacht Club users to manage to aspect that applies to them, cutting down on the need for a webmaster/administrator. Does member management, Email blasts( easier than mail chimp) Group members by committee , function etc. Good event Calendar with signup, including paid events. And has good web design features/intial setup support. and support in general is outstanding. they also have a mobile app available.
Puntos en contra:
I wish that the event calendar could be linked at a google calendar, you can click a button that says add to my calendar, but it doesn't allow the whole event calendar to be shown as a google calendar. And it does cost money every month, but for what you get it is a reasonable fee.
Lacking
Comentarios: I understand that moving to a new platform will have growing pains. Our hope was that having all processes under one umbrella would make all the administrative processes easier and more efficient. We are hopefully that eventually will be the case.
Puntos a favor:
Having all administrative functions under one platform - membership dues, events, emailing, etc.
Puntos en contra:
It is not intuitive and our members don't like using it. The emailing system is not nearly as good as MailChimp or Constant Contact from a creative or marketing standpoint. Text only emails are fine, but other than that, it's very basic compared to other platforms. We also lost contact with membership at one point because there was not a distribution list that allowed for contacting expired members from a certain year or season. We had to temporarily resort back to Mailchimp until the issue was resolved. Customer support is usually prompt with responses, but the level of actual helpfulness is not awesome. I mostly figure things out through trial and error, not from the instruction received from customer support. For it being sold as a platform intended to manage memberships, it's seriously lacking in some very basic tools common to member-based businesses, like guest pass sales & tracking.
Functions and modules great, web design options limited
Comentarios: We have a love/hate relationship with Club Express. It does a good job with primary functions to help us manage our club activities and communication. But the look and feel of our website is limited by the limited tools built into this program. Building a site outside of Club Express is an option but the cost to have it integrated into the Club Express realm is way too much to make that a realistic option. Overall, we're almost embarrassed to send anyone to our site because it looks so dated!
Puntos a favor:
The club-specific modules and database options are very well thought out and integrate well for several of the main functions needed by our club. Like member directory, email, calendar, paying dues and such. And the security seems to be good, provided you have it protected by an SSL certificate.
Puntos en contra:
The options for creating stunning websites is just not found in this software. Their Site Editor options have only a handful of templates to choose from, and even those are just thumbnails of screenshots of home pages, not actual templates to look at and evaluate. The layout, font, menu and color schemes are very limited and don't allow for real customization. In short, the web design portion of this software is very poor.
