Opiniones de EZFacility

EZFacility lo hace facil

Puntos a favor:

me encanto que puedo programar los clientes en un horario establecido y la gestion de compras en linea.

Puntos en contra:

Puede que llegue el caso que se ponga lento este aplicativo o se cierre inesperadamente.

An excellent product

Puntos a favor:

The scheduling and billing features are user-friendly and highly advantageous for our establishment. The scheduling functionality is particularly impressive, as it is effortless to use and comprehend.

Puntos en contra:

No, everything is flawless. There are no downsides, and I am well-acquainted with the system.

Great for a gym business

Comentarios: I think this best solved the need to check in members and guests easily, and orderly.

Puntos a favor:

I liked how easy this software helps in registering new members. It was easy to designate between members and just day visitors, as well as tracking needed documents in order to participate. The facility I used it in hired a number of high school students to maneg the front desk, and there was never a problem mentoring others on it.

Puntos en contra:

I didn't have too many problems in working with EZ Facility. My role within the business I used it in was limited to custoimer interface, and for that I rarely had difficulties using it.

Dated and clunky but versatile

Comentarios: Painfully mediocre. The barrier for switching to a different system is high for us since we don't have dedicated admin staff so we've stuck around for too long and paid too much.

Puntos a favor:

EZFacility is expansive and very customizable. It would allow you to manage any type of sports or fitness facility. There are many options for setting up memberships, training, rentals, POS, etc. It's fairly easy to learn for all levels of staff. Customer support will eventually fix errors on their end and will work with you over the phone to straighten things out.

Puntos en contra:

It is brutally slow and clunky. Communication with their server takes way too long. There is lag in every single step of everything you do. It can be maddening if you're trying to enter in a number of sales, or book multiple sessions, or pull up reports. There are also way too many service outages. Frequently, it just doesn't work. When you're trying to ring up or check in or schedule a customer and have to apologize for the software not working, it makes you look amateur. It's also very dated visually and operationally. We've had the software since 2013 and there has been zero change to the way it looks. It has slowed down if anything since then.It's expensive. This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally. We don't use the check in, time clock, POS, locker rental, equipment rental, or most of the reporting or marketing features. This is the nature of our business so it's less of a problem with EZFacility and more just a comment on why it's probably no longer the right choice of software for us.Overall, it feels bloated, slow, and frustrating. We are currently looking at other software options and plan on switching by the end of the year.

Great Product for FEC or Gym

Comentarios: I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Puntos a favor:

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Puntos en contra:

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Outstanding Technical Support

Puntos a favor:

Gives us everything we need to run our business in one type of software.

Puntos en contra:

There are so many ways to do something; that we have to look it up to know which way to do it.

Extremely difficult to use and get help

Comentarios: The people that work there are friendly, but I shouldn't have to contact them so much via phone and email. I wish we had purchased a software that was more user-friendly.

Puntos a favor:

The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions. The list of capabilities of the software is long and wonderful.

Puntos en contra:

This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization. I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time. There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system.

Owner

Comentarios: Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system.

Used to use

Comentarios: I never had any problems using it in the past for work.

Puntos a favor:

There’s a little bit to learn but once you figure everything out it is very simple to use and I’ve never run into any problems.

Puntos en contra:

There’s a little bit to learn in the beginning, not the simplest but once figured out very easy to navigate.

If you have an athletics facility, EZ Facility is a must have!

Comentarios: We schedule games, rentals, camps, tournaments, and other events at our facility. EZ Facility has streamlined the organization process so no double booking happens and we're able to maximize revenue through that organization.

Puntos a favor:

The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered.

Puntos en contra:

Nothing, it takes time to learn everything but customer support is top notch.

Compatible but training could be better

Comentarios: Ease of scheduling, but collecting payment is not efficient for a class setting.

Puntos a favor:

the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in.

Puntos en contra:

the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work.

EZ Facility Software Review

Comentarios: Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

Puntos a favor:

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

Puntos en contra:

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

User Friendly

Comentarios: This software, EZ Facility is everything. At first, I was confused with the system when I started my job years ago but then, after how many months of using, it is very easy and all features are very helpful. It makes my tasks easier to do, easy for me to train my colleagues. I am so happy that the company I am working with is using this software.

Puntos a favor:

One of the features I like most on this software is very easy easy to book classes and PT Sessions. Just few clicks and you will be able to book sessions for classes and 1:1 PT sessions or groups.

Puntos en contra:

Nothing. I've been using this system for almost 7 years and I am so satisfied with the software.

Use of EZ facility

Puntos a favor:

Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow

Puntos en contra:

Training is a little difficult for showing others how to use.

Great product

Comentarios: Love it. Use it daily and it helps keep our business organized.

Puntos a favor:

Easy to use. Accurate and efficient . Always happy to send customers their invoices with ease.

Puntos en contra:

I wish it was a little easier to separate the invoices.

Gym review

Puntos a favor:

Giving my clients a reminder about their sessions

Puntos en contra:

Needs to remind clients when they have to pay again.

I work with EZ in membership, selling groups, items and packages, producing reports

Comentarios: Are we referring now to Capterra or EZ?

Puntos a favor:

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Puntos en contra:

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Great Management Software

Comentarios: Overall this is a great option for your business and I would recommend this product.

Puntos a favor:

I like the functionality of the software, it is a great all in one system.

Puntos en contra:

The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in.

Overall a great experience; support is very responsive and most times are able to find a solution.

Comentarios: client database, clinic registration, client schedule tracking, billing, statement, invoice tracking
extensive reporting capabilities

Puntos a favor:

User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent Pricing Options negotiable

Puntos en contra:

The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction. I would like a longer length of time logged into the system before I automatically get timed out.

Brilliant software - really flexible and also excellent value for money

Comentarios: We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same.

Puntos a favor:

You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.

Puntos en contra:

The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.

We Love EZ Facility

Comentarios: We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all.

Puntos a favor:

It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.

Puntos en contra:

Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.

Great service even for small business

Comentarios: My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy.

Puntos a favor:

The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

Puntos en contra:

There could possibly be a sliding scale for small businesses with fewer than 100 customers.

Great off the shelf product.

Comentarios: We have been running our shooting ranges for 10 years with this product.

Puntos a favor:

ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

Puntos en contra:

The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

The training makes the product very easy to set up and use.

Puntos a favor:

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

Puntos en contra:

If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive.

Our experience has been great thus far. The system is simple and effective.

Puntos a favor:

I love the support. One of the customers representatives helped us get set up. He answered our phone calls/emails quickly, and he made sure everything ran smoothly. The other one trained us on our system, he was nothing short of amazing. One more representative contacts us to check up on us, and she provided a list of contact numbers. I can't believe how helpful the staff is! I also really like the simplicity. It's called EZ for a reason.

Puntos en contra:

I think there should be an easier way to "log" sessions. You have to use the schedule, schedule the client, and then mark them as attended. Then again, it's nice, because there's never any discrepancy on when the client came in to train. It tells you what day, what time, and with what trainer. That's the only con I've found thus far.