17 años ayudando a las empresas
a elegir el mejor software
Sobre GymMaster
GymMaster: una aplicación para la administración de clubes y el acceso a la puerta en piloto automático. Podrás ahorrar tanto tiempo y dinero que tus amigos pensarán que vendiste tu club.
It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.
I did struggle a bit with finding which reports would give me the information I was after.
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Become a master with GymMaster
Comentarios: Es un excelente software,sin duda alguna los de servicio al cliente son unos masters de la atencion!
Puntos a favor:
Es un software que me impacta lo mucho que ayuda a ahorrar tiempo,y el soporte al cliente es excelente,te ayudan prontamente y eficazmente con cualquier inquietud o duda
Puntos en contra:
Nada que añadir,es muy buena opcion,por ahora no tengo algo realmente negativo a destacar
Es intuitivo
Puntos a favor:
Este aplicativo es muy intuitivo y de facil aprendizaje.
Puntos en contra:
Me ha pasado que cuando genero informes me aparecen con inconsistencias.
Administracion a tu alcanse
Comentarios: lleno mis expectativas ya que tiene de todo un poco para la administracion eficaz de un gimnasio
Puntos a favor:
es facil de utilizar, es muy dinamica e intuitiva
Puntos en contra:
tendrias que saber sobre el manejo de computadora y todo lo relacionado a las tecnologia
una app interesante no la conocia
Puntos a favor:
facil para gestionar asistencias en un gym
Puntos en contra:
no es muy conocida y debemos indicar a las personas como descargalo
Respuesta de Treshna Enterprises
hace 11 meses
Thanks Alejandro, happy you're in the loop now and enjoying managing your club's attendance with us!
My favorite personal trainer of all time
Comentarios: Great and keeps your health in the right way.
Puntos a favor:
I love that it gives me stability and possible improvement every day.
Puntos en contra:
I encourage the [sensitive content hidden] to provide the Arabic language.
Satisfied Customer
Comentarios: I love GymMaster and so do my clients. I couldnt ask for a better product.
Puntos a favor:
The website and app are easy to navigate and set up classes.
Puntos en contra:
I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.
Alternativas consideradas previamente:
GymMaster Review
Comentarios: overal good as system is well laid out and easy to learn
Puntos a favor:
Ease of use and the quick to answer help line offered when unsure of anything
Puntos en contra:
system errors such as doors locking when not supposed to or changes made to the system that have effected members
Respuesta de Treshna Enterprises
hace 5 años
Thank you so much for this review Reuben, We appreciate your feedback and will continue to work with you on concerns raised.
Fully comprehensive
Comentarios: Analytics became easy!
Puntos a favor:
It allows us to run our entire gym easily, remotely, and efficiently.
Puntos en contra:
The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.
Alternativas consideradas previamente:
Excellent Software Easy to Navigate lots of extras
Comentarios: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.
Puntos a favor:
The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.
Puntos en contra:
Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.
Respuesta de Treshna Enterprises
hace 2 años
Tess, thanks for your review and feedback of your experience so far! We appreciate your points on the website portal, our team will take this into consideration for prioritising future improvements. We understand making the switch from your previous provider can feel like a daunting task, we're so glad to hear you're happy with the end result!
Incredible Customer Service
Comentarios: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.
Puntos a favor:
There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.
Puntos en contra:
The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.
Respuesta de Treshna Enterprises
hace 4 años
Hi Graham Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements. We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.
Amazing software and support
Comentarios: The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!
Puntos a favor:
It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.
Puntos en contra:
Truly everything we need to run our business and more.
Respuesta de Treshna Enterprises
hace 2 años
Gary, thanks so much for your review, we're happy to have you aboard! Glad to hear you're enjoying running your business on GymMaster. Be sure to give support a bell if there's anything we can do to help out.
Alternativas consideradas previamente:
Problem Solvers
Comentarios: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.
Puntos a favor:
- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package
Puntos en contra:
- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.
Respuesta de Treshna Enterprises
hace 5 años
Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this.
Alternativas consideradas previamente:
Practicality and ease of use was outstanding
Comentarios: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.
Puntos a favor:
- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease
Puntos en contra:
- Would be better if tailgating software was more compliant with my security system of choice
Respuesta de Treshna Enterprises
hace 5 años
Hi Vincent What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have. Thank you for your support over the years.
Alternativas consideradas previamente:
Gym master app
Puntos a favor:
The scheduling was very easy for my clients to use
Puntos en contra:
The workout feature I used a different application for that
GymMaster Review
Puntos a favor:
Being able to sync up appointments with my calendar for reminders
Puntos en contra:
Not many negatives about the app. It is nice and simple so can’t complain
Respuesta de Treshna Enterprises
hace 11 meses
Thanks for your review Brendan, happy to hear you're particularly enjoying the calendar sync / reminders tools
Fantastic Software!
Comentarios: While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!
Puntos a favor:
The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.
Puntos en contra:
I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.
Respuesta de Treshna Enterprises
hace 6 años
Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed. It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution
Excellent Software, but a few suggestions...
Comentarios:
This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.
Puntos a favor:
The interface and the fact that there are explanations next to each function. Can give members freedom to manage their account and membership through portal The amount of fail-safe's in place to avoid mistakes or over charges Just an excellent overall software
Puntos en contra:
That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO. That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.
Respuesta de Treshna Enterprises
hace 2 años
Courtney, appreciate you taking the time to give us this feedback and for your suggestions on future improvements! You'll be pleased to know that online class descriptions are currently available in the system, if you'd like a hand with this please don't hesitate to reach out to support. The point of sale improvement you mentioned is on the team's radar, I have notified them of your interest to assist in prioritizing the project. Thanks again
Why GymMaster works for our business!
Comentarios: It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.
Puntos a favor:
The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.
Puntos en contra:
There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.
Respuesta de Treshna Enterprises
hace 5 años
Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business! Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.
I can't recommend highly enough
Comentarios: We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.
Puntos a favor:
Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.
Puntos en contra:
Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.
Respuesta de Treshna Enterprises
hace 4 años
Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.
Gym Master Review
Comentarios: Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.
Puntos a favor:
Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.
Puntos en contra:
The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.
Respuesta de Treshna Enterprises
hace 5 años
Hi Della-May Thank you for the wonderful feedback, we are always pleased to hear how GymMaster has helped businesses in their day to day running. We are also proud of our support team as they are always ready to assist where we can. Keep safe and healthy.
Physiques Health and Fitness
Comentarios: My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could.
Puntos a favor:
I like that it can manage our members in terms of automated reminders when memberships are due etc
Puntos en contra:
I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not
Respuesta de Treshna Enterprises
hace 5 años
Thank you for this review Charlie, we enjoy working with you and appreciate your feedback. We are continuing to develop new ways of letting our clients know about upgrades they can access. We look forward to updating you on these changes in the near future.
Thanks and hopefully see you again.
Comentarios:
It was great. Good
Communication and support.
Puntos a favor:
We liked the seamlessness of membership sign up and swipe access assignment.
Puntos en contra:
It was challenging werent able to fully integrate with debit success.
Respuesta de Treshna Enterprises
hace 2 años
Renee, thanks for taking the time to leave us this feedback. Glad to hear you're enjoying the streamlined experience our fully integrated 24/7 access system has to offer. Thanks for your note on the billing provider front, hopefully you found a solution that suits from the range of other providers we have on offer. Be sure to get in touch with support should you need any assistance with this, or any other requirements for your gym! Thanks again
Sin City Iron
Comentarios: It makes my job easier to keep track of members
Puntos a favor:
Its easy to use and if I have questions GymMaster Customer service is great!
Puntos en contra:
There isn't anything that I do not like about the software. It does everything I need
Respuesta de Treshna Enterprises
hace 2 años
Great to hear Sarah, thanks for taking the time to share your thoughts!
I love "The Bash" formerly known as "Gigmasters"
Comentarios: OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!
Puntos a favor:
I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!
Puntos en contra:
Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.
Alternativas consideradas previamente:
Best for easy to use
Comentarios: I had a great experience with them and plan I’m using them in the future
Puntos a favor:
I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.
Puntos en contra:
I did not have a door system set up with the software. Not the company’s fault but it would have been nice
Respuesta de Treshna Enterprises
hace 5 años
Hi Noel, thank you for the great feedback. We are pleased you found the system intuitive as we do try to make the functionality as easy to use for our clients. We wish you all the best and hope we can be of further assistance to you when you reopen.