Opiniones de Absorb LMS

Refreshing and innovative LMS product

Comentarios: Customer service team are excellent. Project implementation team also excellent. Smooth implementation process. Overall positive and professional experience with the whole team.

Puntos a favor:

The user interface. It is easy to navigate and makes good use of accessibility.

Puntos en contra:

In the course setup section I would like to see more developer integration options alongside SCORMS, TinCan, AICC etc. OCN requested compliance integrations with the product so it would be good to see something like this added in the future.

Alternativas consideradas previamente: Docebo

Razones para elegir Absorb LMS: Former LMS feedback indicated non user friendly interface and a lack of usage across OCNs active centres due to this.

Software anterior: Moodle

Razones para cambiar a Absorb LMS: ABSORB's price was overall the best out of all for the features and functionality contained within the whole subscription price. The customer service engineers post implementation are also extremely helpful and will always provide alternative solutions or workarounds on the platform too.

Great Partnership

Comentarios: It has been my team's experience that with Absorb Learning Management System (LMS) as our partners, we have elevated what the standard for online learning had been in the past. We believe Absorb offers a user-friendly interface and robust functionality that caters to our diverse organizational needs.

Puntos a favor:

The easy navigation, customization options, and learner engagement capabilities have empowered our organization to deliver impactful training programs. Backed by a solid customer support, we consider this LMS as a trusted partner in education and training, that has helped us drive educational success and innovation globally.

Puntos en contra:

We've learned that a perfect Learning Management System is not a reality. Though most functionalities are essential to our success there are many others that don't fit our particular user case.

Alternativas consideradas previamente: Docebo

Razones para elegir Absorb LMS: Capabilities and especially promised developments where not aligned with our program's needs.

Razones para cambiar a Absorb LMS: Navigation and easiness of use felt more modern and engaging.

A bit clunky but in the end it does the job

Comentarios: Having to deliver training content for compliance purposes has been very easy and fast to setup thanks for the integrated content library. It is not complicated to use if the project is simple. Reporting can be s bit slow but it does its job.

Puntos a favor:

It does the job. The course creation feature is good, the authoring tool doesn't disappoint, and the free content library is perfect. This is very important for companies that need to deliver training in no time. The performance is good because it's cloud-based, so it scales well in case of need. The LMS could also be a source of revenue thanks to e-commerce tool. It comes with a lot of integrations so the system can communicate with external environments.

Puntos en contra:

The look and feel appears dated, despite constant improvements, and the administration tasks need to be done according to Absorb's logic and it could be very different from how other LMSs work.

Initative platform and great customer focused team

Comentarios: The LMS allows us to uplift our capability to encourage a modern and user friendly experience. From implementation and roll out the process has been fairly smooth and the team have been really helpful to ensure we are making the most of the system. Our support team in Australia has been prompt and guiding in answering any queries and ensuring we use our system in the best way possible.

Puntos a favor:

The platform is intuitive and fairly easy to navigate. The help guides are useful and if further detail is required, the support team are always on hand for guidance.

Puntos en contra:

A little more work around the dynamic targeting of user groups would be great.

Why would I suggest Absorb?

Puntos a favor:

Robust reporting and Dashboards - Implementing robust reporting and dashboard features in Absorb LMS involved configuring custom reporting tools and dashboards to track learner progress, performance, and engagement metrics effectively. Customizing reporting for license usage and billing to meet specific organizational requirements has posed complexity, data integration, and usability challenges. Close collaboration between the Absorb billing and internal delivery teams was essential to define reporting requirements and configure custom reports accurately.

Puntos en contra:

e-Commerce - Business to Customer is one of our lead profit generation initiatives, and we want to create a unique learning experience for individuals interested in shaping their DEI learning journey. Challenges were introduced in secure payment processing, and outdated knowledge-based articles were found in Absorb. Extensive collaboration was required between the finance, IT, and Absorb LMS specialists to identify the payment issues. A temporary solution was enabled to capture the payments that still pose a risk. Integrations admin authorization - While Absorb has essential integrations on a button click, it has dependencies on the admin authorization between different systems. Admin within Absorb should also have admin privileges in other systems, which is not always the case within the organization.

Review of Absorb LMS

Comentarios: Absorb LMS does meet our needs and the people at Absorb are always great partners. I am interested in seeing new products and how we can use Absorb more in our business.

Puntos a favor:

Absorb's customer support has always exceeded expectations when needed. Fortunately, we have needed their assistance often, but they have always been a great partner when working through any issues. A great example is working with Absorb's support as we transitioned to a new HRIS platform. I had the pleasure of working with [sensitive content hidden] and he was fantastic. Always quick to reply and willing to help! He made the migration a smooth process! Highly recommend [sensitive content hidden]!

Puntos en contra:

The new Learner Portal updates are not simple for learners to navigate. We use online courses consisting of several modules/chapters. It has become a challenge for our learners to move to the next module. Please add a button that allows them to move forward to next module.

Chosen Absorb - 3 times

Puntos a favor:

What I like most about Absorb is the ease of use as admin. I also value the responsiveness of the customer service team.

Puntos en contra:

My dislikes are trivial to be honest. I wish the certificate creation tool was easier to use and I had the ability to assign deactivation dates to non-regular users.

Alternativas consideradas previamente: LearnUpon y TalentLMS

Razones para elegir Absorb LMS: They were lacking in several features that we needed. Additionally, their reporting was very cumbersome.

Software anterior: 360Learning

Razones para cambiar a Absorb LMS: The feature set was the biggest factor in our decision making.

Our experience with Absorb

Comentarios: Every Absorb employee we have dealt with has been knowledgeable. and responsive with effective solutions for issues we needed guidance about. They make sure the issue is resolved.

Puntos a favor:

The Absorb products have a lot of capability and can be configured appropriately for our particular business needs. Absorb implementation was accomplished in less time that some other employee-based systems we have in place. The Absorb platform has never had a performance issue that affected our business.

Puntos en contra:

While there is plenty of report capability designed into the product it would be nice to have the capability expanded to allow for more ad hoc reporting.

Absorb is a Game Changer for Any Learning/Training Usecase

Comentarios: Loving every minute of our Absorb experience. We are beyond happy with our decision and as we hit the almost 1-year point, we know this is the home for our training content for years to come!

Puntos a favor:

Absorb is an amazing powerful LMS, but is amazingly easy to use as well. The dashboard customization, course settings, and user management are straightforward and impactful. And if you get some of the add-ons, you won't ever think of switching to another LMS!

Puntos en contra:

For our specific use case (recurring training vs one and done or certificate renewal), the out-of-the-box reports don't allow us easy visibility into individual chapter completions. It focuses more on course completion

Alternativas consideradas previamente: SkyPrep y Northpass

Razones para elegir Absorb LMS: Functionality was lacking. Customization options weren't as robust and Absorb Create was a HUGE game changer for us!

Software anterior: Docebo

Razones para cambiar a Absorb LMS: Customization options. Ease of use. Absorb create

Absorb LMS Review

Comentarios: It has been overall well. The system is a great way of managing eLearning

Puntos a favor:

There are alot of off the shelf templates that can be used. Can customize templates for corporate use. Content can have branching for easier completing multiple items from the same sheet

Puntos en contra:

I do not find it intutive and so I spend too much time creating items that are not as easy to create from as I would like to see.

Finally, an LMS that is Simple and Customizable

Comentarios: We use Absorb for an external audience - volunteers - and they have no complaints. They find it simple to use and don't require an official onboarding process.

Puntos a favor:

I love that this product is customizable according to your organization's needs. The business model is to teach you how to fish so that you own the system and can make branding updates, page templates, email templates, etc. You can customize the Learner Home to your preferences. You're not stuck with an LMS in a box where you have to rely on customer support for everything. In addition, the system is simple to learn administratively. I'm most impressed with its reporting function which has been very complicated in my experience with many other learning systems. Also, the Global Resources field is awesome so you don't have to pretend documents always belong with a course.

Puntos en contra:

The ILC course feature could use more flexibility. Would be great to have users be able to register for more than one ILC session within a course. I end up duplicating a lot of courses just to add the ability to register for more sessions.

Intuitive, Adaptable System

Comentarios: We have not had the option to easily view student logins, update courses, create courses and manage our student experience to date, and Absorb has solved all of these problems immediately. The system has been very easy to set-up, easy to navigate within - from a student and admin experience - and the Absorb Create function is invaluable.

Puntos a favor:

The simplicity of the system - back end and front end - have made the implementation and launch of our Absorb LMS very straightforward. My company has some unique use cases and my implementation manager, [sensitive content hidden], workshopped a number of issues with me and together we came up with effective solutions. The ease of uploading content has meant that I have had the opportunity to test various course set-ups very quickly.

Puntos en contra:

Our courses require individualised feedback for assessments and currently Absorb is not set-up to allow for this in a comprehensive manner.

Alternativas consideradas previamente: Docebo

Razones para elegir Absorb LMS: Our previous LMS did not have any of the functionality we needed. It was set-up without planning or assessment of our requirements.

Razones para cambiar a Absorb LMS: The features available in Absorb LMS were similar to these other products, but Absorb Create and the pricepoint were what set Absorb apart.

One of the easiest system that I have developed and deployed

Puntos a favor:

I found Absorb to be easy to use, from implementation to development. My Project Coordinators and integration teams were phenomenal in navigating the process and when challenges arise. We were able to customize the site to our likening and needs. The features are easy to use and user friendly for everyone. I would recommend this product!

Puntos en contra:

The only downside that I experience was using one template for internal employees (using SSO) and external partners with e-commerce pricing. There were several issues that came up that we needed to be creative to address.

A solid LMS that just keeps getting better.

Comentarios: Overall, our company was looking for a platform to offer both mandatory and optional training for our employees during the COVID lock downs. When implementing Absorb, we found it also was platform for not only training, but also an informational channel, complete with acknowledgements of receiving the information. It will also be the backbone for all of our ILCs moving forward, and hopefully with more solid integration with our Teams platform.

Puntos a favor:

Ease of use as both a learner and administrator. ADP integration and automation. Learner and Admin portals load quickly and are responsive. Excellent support and implementation experiences with quick turn around, and constant updates and improvements in the pipe line.

Puntos en contra:

Limited assessment options when it comes to answer types. Reporting structure takes a bit to get used to. Setup takes quite a bit of time investment, but pays off with future proofing the system.

Alternativas consideradas previamente: Litmos

Razones para cambiar a Absorb LMS: Value and robust functionality. Highly customizable. ADP simultaneous integration.

Unexpected Limitations

Comentarios: Overall it's ok. Again we were really disappointed about the department/sub-department functionality. So if you are using Absorb for multiple clients not just internally then beware. It is definitely easier to see how many users we have in the system, who has taken what courses, our popular courses, and course evaluation scores which for us are all important KPI's. overall great value for the price.

Puntos a favor:

Absorb is really easy to use and navigate. We purchased it for the ability to have "department" or sub-companies. We provide training materials and the platform to our clients so having a multi-tenant LMS was critical. I love the ability to customize colors and layout for various clients. The onboarding process was pretty smooth and the staff is attentive.

Puntos en contra:

My biggest disappointment was that that the multi-tenancy or segregating by departments did not function as we expected causing us to have to adjust our offering and prices for clients. When assigning courses you can only assign to a whole or sub-department, you can exclude. So if 99 customers get the library and one doesn't, you have to allow 99 clients instead of just restricting one. When restricting departments they can manage only the users and courses within their department. However, this does not apply to the mercury module, Global Resources, Competencies, Categories, Message Templates, Ecommerce, and Public Catalogs. So we had to disable access to department admins for these features otherwise they would see other departments (clients) information which is terrible!!!! So instead we have to manage all of these features for our clients. So every time they want a billboard changed we have to do it for example. It puts a lot more management on our behalf that we weren't expecting. other little things we don't like are: -no course number field -can't control the order modules are consumed ina chapter only the order of the chapters. -can't change the reports on the dashboard or re-order it -resources don't have a thumbnail- makes them look empty/incomplete -no place for text on the home dashboard. -roles are not department-specific -can't change password expiry beyond 7 days -task functionality is way too basic -no ability to integrate tasks or due dates with calendars

Cotton Holdings Review

Comentarios: I would rate it 10/10 after implementation once we received help from [sensitive content hidden]. Absorb LMS addressed a critical challenge within our organization by consolidating multiple learning management systems (LMS) and training accounts into a single platform. This consolidation streamlines the management of training resources and records, eliminating the need to navigate through numerous systems. Furthermore, Absorb LMS enhances our reporting capabilities by centralizing data collection and analysis. Instead of pulling information from disparate sources, we now access comprehensive training data from one centralized location, enabling more efficient and insightful reporting processes. [sensitive content hidden] have been prompt in responding to, assisting with and resolving our concerns. [sensitive content hidden] is a wealth of knowledge, I am so thankful to have his expertise to assist me as I learn the ins and outs of the administration side of Absorb.

Puntos a favor:

What I appreciate most about Absorb LMS is the invaluable support provided by resources such as [sensitive content hidden]. Their guidance has been instrumental in our journey with the platform, particularly during the initial stages when onboarding took longer than anticipated. Their expertise has enabled us to overcome challenges efficiently and make significant progress, ensuring that we maximize the benefits of our Absorb LMS account.

Puntos en contra:

While Absorb LMS's customizability is undoubtedly a strength, it also presents a unique challenge: starting with a clean slate. Unlike more rigid systems with predefined templates, Absorb LMS offers a blank canvas, requiring organizations to invest time and effort into tailoring the platform to their specific needs. However, this process, while initially demanding, ultimately ensures that the learning experience is precisely aligned with the organization's goals and values, resulting in a more effective and engaging training program in the long run.

Effortless Success

Comentarios: We have had an absolutely wonderful experience with Absorb thus far. There were a few temporary hiccups along the way with our account manager. This has all been fixed since. The absolute best part of the experience besides the software is our Client Success Manager, Taylor. I do not know if we could have stayed with Absorb as long as we have without him. He is the ultimate reason we have chosen to stay so long.

Puntos a favor:

There are so many great things I can say about Absorb. The absolute best feature of the software itself is the individuality it allows us to create for users. We have some standard courses that clients are interested in, however, the biggest pull is allowing us to make the experience feel custom to them. Our customers can easily navigate their own portals effortlessly. Customizing the templates and organization of courses is the personal touch that makes this software so great.

Puntos en contra:

There are a few key features that I have noticed are not a part of Absorb software that could really be useful. The templates and options on how it is set up are pretty standard, however, certain options such as the calendar for example. Our clients love the calendar. However, you cannot really edit the calendar for full customization. I think if all of the template options had more range in customization it would be a bit better.

No Regrets

Comentarios: Absorb has allowed us to provide customized learning experiences for our employees, and we were also able to incorporate additional professional development course libraries to expand learning opportunities.

Puntos a favor:

We chose Absorb as our first Learning Management System. The design isn’t too complex, which made it easier to transition previously manual instruction to online learning. It is intuitive enough that we can allow non-trainers to create content without needing to be system experts. While we were not initially satisfied with Absorb’s customer service, within the last year (2022), they have become extremely responsive to all requests for assistance and also invite feedback and recommendations for improvement.

Puntos en contra:

Sometimes the system design has what seems like obvious gaps or things that don’t work as smoothly as we would prefer for learning management. We would also like to see much more effort in the user experience to allow better filtering and course organization.

Robust and easy-to-use learning platform

Puntos a favor:

It offers a very pleasant experience when browsing its interface and viewing the content of the learning programs. Its search tool is very precise to quickly find the required courses. It provides a lot of versatility with its mobile app, which allows you to log in from anywhere and at any time. The evaluation process is very intuitive and simple to carry out.

Puntos en contra:

So far, the only thing I think it can add is a better level of personalization of the learning processes, however, this is a versatile and very complete platform.

Team Absorb provides the perfect mix of Yoda and Obi-Wan for anyone new to the LMS universe!

Comentarios: We introduced Absorb ten months ago and have been able to centralize/track a lot of internal and external learning for staff. These are exciting times and there is so much more to learn!

Puntos a favor:

My favourite feature is the people behind the software and their willingness to provide meaningful/practical answers for each question I ask. There really are no silly questions and that is most reassuring for novel LMS users! I had no prior experience with this type of technology so it's been quite the learning curve for me and my organization. Thanks to Team Absorb's reliable customer service, I'm still learning something new each day! I also appreciate how many ways there are to customize the software for organizations of any size. We're relatively small (under 1,000 learners) but we have some unique features in our reporting structure. I was able to work with Team Absorb to build some behaviours/rules into our LMS that reflect our set-up and match the information coming in the nightly imports from our HRIS.

Puntos en contra:

Right now, about 98% of supervisor approval requests make it to the supervisor but it would be awesome if 100% of the requests made it through.

Easy to implement tool with great potential to develop further

Puntos a favor:

Easy to implement, easy to learn as an admin. Support Team always ready and helpful. Very customisable to cater for different audiences

Puntos en contra:

It's missing bulk actions for courses and user management that would make life easier

Absorb LMS Review

Comentarios: [sensitive content hidden] is an awesome Client success manager and has help so much. Sometimes i need to bounce ideas off of him and he is willing to listen and test them. I am happy with the support we recieved after being partnered with [sensitive content hidden].

Puntos a favor:

Pulling reports are easy and can export them into excel or set them up for sending out on a timeline to others via email.

Puntos en contra:

Assigning sometimes is difficult when you have to choose a date and not a month and day. Doesn't allow for flexibility.

Absorb LMS

Puntos a favor:

The Admin panel is very intuitive for self learning and navigation. The flexibility in the end user view was so configurable that we made this an very easy to use system for our audience.

Puntos en contra:

The reporting structure within the Admin panel is extremely rigid. Ultimately, this was not as useful for us and we had to export all of our information out of the system and manage it elsewhere.

The system is not intuitive and is more of a 'content management' solution with little ability to deliver data to impact learners or business results.

Comentarios: As the current admin I inherited this system and have learned how to 'manipulate' it for my needs, but except for the low-cost I would hesitate to recommend anything outside our own customer service experience.

Puntos a favor:

Customer support has been dedicated and addressed our concerns, however much of the FAQs are only in text format with no video or other engagement methods to demonstrate walk throughs.

Puntos en contra:

Limited functions, does not allow us to connect learning direct with learners since it has a 'firewall' type sign on mechanism that does not connect hyperlinks to courses. Authoring tool very limited, and searchability is difficult for admin and users.

Easy to Manage and Excellent Support

Puntos a favor:

The Create tool is a handy resource for creating and managing courses with accessibility in mind. It also allows us to update them efficiently. The platform's content management system is flexible and easy to use. We were impressed with the responsiveness and knowledge of the implementation team and support staff. Onboarding was a great experience overall!

Puntos en contra:

As with many content management systems, it takes some getting used to. There are nuances that are not easily observed. Training is absolutely required.