Opiniones de LiveChat

Sobre LiveChat

24 000 negocios utilizan Premium Live Chat y Help Desk Software. ¡Prueba LiveChat y convierte a los equipos en rockstars de atención al cliente!

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Puntos a favor:

Livechat allows rapid communication with customers and bypasses the need for long phone call wait times. Ubiquitous among major businesses and improves customer experience substantially.

Puntos en contra:

The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.

Valoraciones de LiveChat

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,6
Funcionalidades
4,5
Relación calidad-precio
4,5

Probabilidad de recomendación

8,6/10

LiveChat tiene una valoración global de 4,6 estrellas sobre 5 según las 1.346 opiniones de usuarios de Capterra.

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Filtrar opiniones (1.346)

Usuario verificado
Responsable de Marketing Online y Ecommerce en España
Usuario de Linkedin verificado
Productos cosméticos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Un buen servicio para gestionar la atención al cliente

5,0 hace 2 semanas Nuevo

Puntos a favor:

LiveChat es perfecto para gestionar la atención al cliente, además tiene perfecta sincronización con wordpress a través de su plugin por lo que para nosotros es ideal. Nosotros lo utilizamos en una de las empresas del grupo y estamos encantados ¡¡ Lo recomiendo !!

Puntos en contra:

es lo que buscamos y no hay ninguna reseña negativa que podamos hacer sobre el

Usuario verificado
Practicante en Perú
Usuario de Linkedin verificado
Consultoría de gestión, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

LiveChat, un servicio que cumple en Atención al Cliente

4,0 hace 3 semanas Nuevo

Comentarios: Ningún problema

Puntos a favor:

Es un software de un precio adecuado y accesible que funciona bien y cumple con su objetivo de brindar una plataforma cómoda para resolver consultas de clientes

Puntos en contra:

Sus aplicaciones son limitadas, no permite almacenar demasiados chats

Adriana
Psicóloga, Propietaria de la web en Uruguay
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Una herramienta simpática que atrae clientes

5,0 el mes pasado Nuevo

Comentarios: Yo adoro live chat, las personas le prefieren sobre el e mail. Les gusta saludarme por allí y se crea un vinculo que nace como curiosidad y luego se convierte en una posible venta de servicios.Es más humano, las personas se sienten acompañadas sabiendo que estoy online, pues el chat se los indica.

Puntos a favor:

Me mantiene en contacto 24/7 con total normalidad. Los tiempos de respuesta son inmediatos y puedo automatizar respuestas frecuentes.

Puntos en contra:

Me gustaría tener más opciones para personalizar su diseño.

Ronald
Operario en Perú
Construcción, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Chat en vivo

5,0 hace 3 semanas Nuevo

Comentarios: Muchos en el área logística y financiera

Puntos a favor:

Que resuelve los problemas al instante y genera confianza

Puntos en contra:

Es un buen software pero falta por mejorar en cuestión de ideas

Usuario verificado
Riesgos en Ecuador
Usuario de Linkedin verificado
Banca, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Chat efectivo a traves de LiveChat

5,0 hace 3 semanas Nuevo

Comentarios: Una excelente herramienta administrativa para gestionar servicios de mensajes de tu empresa.

Puntos a favor:

Excelente herramienta para gestionar conversaciones para un call center de una organización.

Puntos en contra:

Tener un módulo de auditoría podría ayudar a realizar seguimientos de la aplicación.

Dalia
Tec. en Diseño en Paraguay
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Charlas cortas

4,0 hace 2 meses

Puntos a favor:

podes comunicarte con la empresa en breve sin moverte de tu casa para no formar largar filas o llamar por telefono

Puntos en contra:

a veces responden tarde al cliente pero por lo menos responden finalmente y te dan una respuesta para resolver, se puede igual solucionar problemas sin moverte de tu casa

Dalton
Operaciones en Ecuador
Servicios para el consumidor, 501-1.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Herramientas útiles

5,0 hace 2 semanas Nuevo

Puntos a favor:

Todas sus funciones dan mucha facilidad para la correcta comunicación

Puntos en contra:

No tengo ningún problema con la herramienta es muy útil

Christian
Vendedor en Perú
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Ideas

4,0 hace 2 semanas Nuevo

Comentarios: Rapidez

Puntos a favor:

Rapidez que no se demora hacen preguntas y lo solucionan eapidamente

Puntos en contra:

El precio deberia haber una comision pequeña

Iván Federico
Iván Federico
Desarrollador web en Argentina
Usuario de Linkedin verificado
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Una forma diferente de comunicarse

5,0 hace 2 meses Nuevo

Comentarios: Lo uso para chat en vivo con cliente potenciales, en mi opinión particular, le faltaría un empujón a la herramienta para ser perfecta

Puntos a favor:

Chat en vivo, la facilidad para comunicarse y que no se caiga la conexión, además de poder seguir desde el móvil.

Puntos en contra:

No es muy intuitivo en algunos aspectos y lo que es atención al cliente no es de mucha ayuda

Usuario verificado
Auxiliar en España
Usuario de Linkedin verificado
Diseño, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Semejante a ZOOM

4,0 hace 2 meses

Puntos a favor:

La sencillez y su manejabilidad.Es sencillo e intuitivo.

Puntos en contra:

Se parece mucho a ZOOM pero creo que con un rediseño seria mejor aun.

Yamile del Carmen
Ninguno en Ecuador
Producción de alimentos, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Atención al cliente de una manera diferente

5,0 hace 4 semanas Nuevo

Comentarios: Muy bueno

Puntos a favor:

Puedes preguntar por cualquier cosa desde larga distancia

Puntos en contra:

La verdad que no he visto que me disguste algo me parece una aplicación interesante

Rodny
Alumno en Ecuador
Bibliotecas, 501-1.000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Precio

5,0 hace 3 semanas Nuevo

Puntos a favor:

Que par su precio es muy bueno ya que es bastante económico

Puntos en contra:

Todo me gustó sobre este progam caí no encuentro fallas

Diego
Analista de sistemas en Chile
Internet, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Una buena herramienta para interactuar con los clientes

4,0 el mes pasado Nuevo

Puntos a favor:

Cumple con lo que promete y es una innovación poder interactuar con los clientes

Puntos en contra:

A veces se queda pegado en los momentos de obtener reporteria

Bridget
Bridget
Senior Marketing and Communications Specialist en RU
Usuario de Linkedin verificado
Comercio minorista, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Critical engagement tool.

5,0 el mes pasado Nuevo

Comentarios: Livechat is used to engage customers of our services and products. Livechat has increased my organizations response rate to customer queries.

Puntos a favor:

Livechat provides a splendid canned response feature. This feature enable my department save standard responses, to common questions our customers ask us. We are then able to reuse these standard responses during conversations with customers , with just a stroke of a keyboard button.

Puntos en contra:

There is no aspect of Livechat that is difficult to use. Neither, does it lack any feature. Integrations work fine too. I am happy with my experience using Livechat.

Mealica
Sales rep en Guyana
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great experience

5,0 hace 2 meses

Comentarios: my overall experience is wonderful I would recommend this to any company or organization that wants quality and standards

Puntos a favor:

I like that when communicating with customers u can hear them and they can hear u with any buffing and when ever we do meetings on the live chat its great experience

Puntos en contra:

I really don't have any thing that I can say that I like least about this software

Jess
Customer Experience Manager en Australia
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to use basic live chat

3,0 hace 2 semanas Nuevo

Comentarios: LiveChat was very easy to implement which meant that we were able to add an aditional customer service support channel very quickly. It also meant that we were able to identify customer issues more quickly and implement improvements to our order processing and fulfiment processes more efficiently as customers were able to provide feedback and engage with us in real time (as opposed to emailing and waiting for a response).

Puntos a favor:

The set up and integration to our website was very easy and we were able to get our live chat up and running quickly. The simple back end configuration meant that as we grew our team of customer service reps, it was very easy to add chat agents and configure them to the appropriate chat enquiries.

Puntos en contra:

The reporting on chat performance was fairly basic (response time, abandoned chat etc).

Patrik
Patrik
CEO en Eslovaquia
Usuario de Linkedin verificado
Internet, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

LiveChat review

5,0 hace 3 meses

Comentarios: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Puntos a favor:

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Puntos en contra:

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Elizabeth
Elizabeth
Senior Digital Analyst en Canadá
Usuario de Linkedin verificado
Administración educativa, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Important customer engagement tool.

5,0 hace 3 semanas Nuevo

Comentarios: Livechat enables customer engagement across our web platforms , mobile applications and even on social media platforms. A cross platform customer engagement experience like the one which Livechat provides, of course leads to greater customer satisfaction ,which is connected to improved patronage as well.

Puntos a favor:

Canned response feature is an helpful part of my Livechat experience . This feature saves agents a lot of time , by enabling pre-saved responses to the most common questions our customers ask. The ability to just recall an automated response to a customers question, perhaps cuts the response time to address customer related issues by half .

Puntos en contra:

There are no features that I would love to see on the Livechat platform , which are not already available.

Buky Amenet
Buky Amenet
Strategic Marketing Specialist en Sudáfrica
Usuario de Linkedin verificado
Servicios financieros, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My experience using Livechat.

5,0 el mes pasado Nuevo

Comentarios: Livechat fastens our engagement with customers and sales prospects. For instance, being able to use Livechat to communicate with our customers on their Whatsapp accounts has improved the speed of response from our customers.

Puntos a favor:

Integration with key social media platforms we use . This integration allows our customers and potential sales prospects to communicate with our customer service team directly from our social media handles, without need to access our website or mobile applications.

Puntos en contra:

Nothing displeases me as far as my Livechat experiences are concerned.. As far as I know, Livechat is a valuable customer engagement software in my company.

Usuario verificado
CTO en Nigeria
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

#1 Top Rated & Top Notch Customer facing Live Chat

5,0 hace 3 semanas Nuevo

Comentarios: Incredible live chats, easy and simple integration to third party apps. Effective and efficient live chats that put smiles on the faces of customers.

Puntos a favor:

Live chat ,Customer relation management, lead generation and ease of integration to other third parties apps.

Puntos en contra:

User authentication and security need to be improved

can
can
manager en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

owner manager

5,0 hace 2 semanas Nuevo

Puntos a favor:

easy to use and learn to teach with people

Puntos en contra:

communication can be faster jam happen sometime

Usuario verificado
Administradora en Brasil
Usuario de Linkedin verificado
Oficina ejecutiva, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

LiveChat mudou minha empresa

5,0 hace 2 años

Comentarios: Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client.

Puntos a favor:

LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time.

Puntos en contra:

Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies.

Greg
Greg
Owner en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

LiveChat Connects Me to My Candidates Fast!

5,0 hace 5 años

Comentarios: I get instant connection to my customers with tons of features, customizations, and robust reporting.

Puntos a favor:

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Puntos en contra:

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

LiveChatInc Review

4,0 hace 7 años

Comentarios: We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and its been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customizable, but overall, I would recommend it highly.
I've tested at least 4 of the "top" live chat apps out there … and we came back to this one, as it was the best overall.

Puntos a favor:

First of all the Support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. Has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps.

Puntos en contra:

The biggest one is the inability to customize Visitors window for our staff. An older version (which we still have to use) used to allow you to set up specific columns of info on each visitor. This way you could see how many times they visited, were invited, refused, etc… without having to click on each visitor to see this info. If you have a lot of visitors it is impossible to click on each of them in a timely manner and know whether to engage in a conversation. This is a big one that needs updated soon. It has taken a long while to have auto invites work properly on all mobile platforms (iPad, iPhone, tablets, etc). It still isn't possible on all, but on most devices now, customers will get a pop up if you send an invitation to chat. Wish you could set up a second Auto Invite (ie. at 1 minute into the visit, an auto greeting is sent … if declined, at 4 minutes, a second one is sent). Unfortunately, not possible. When you send a personal invite, it classifies it as a CHAT, even if the customer doesn't chat with you. So the archives get filled with "blank chats" that you have to leaf through. All of that said, besides the first one, it is still the best live chat app out there, in my opinion. Fingers crossed the Visitor view options will be changed back soon, to allow it to be more customizable for customers.

Eric
Global Director of Support en EE. UU.
Externalización/deslocalización, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Outsourced Provider LiveChat Integration

5,0 hace 4 años

Comentarios: Around 5 years ago we began looking for a new LiveChat solution not only for our business, but the clients we represent who offer support of tens of thousands of end users each. Because of thi,s we needed a feature rich platform that integrated with our own internal tools but also was easy to integrate and configure on our client's websites. We looked at a number of different solution providers and LiveChat won our business with a stable platform, easy to integrate with, easy to separate out by customer and also was very budget friendly which is especially important in the outsourcing business. By selecting LiveChat we were able to consolidate down from 3 separate LiveChat providers into one, streamlining both our workflows and our set up process. Over the years LiveChat has continued to provide excellent support for their product and is constantly adding new features and tools that our team enjoys - chat agents, management, and developers alike. Whenever I have had an integration issue or a question about the product their support team has been extremely prompt and helpful in all of their support channels. We are very pleased with our choice to move to LiveChat and look forward to continuing business with them for many years to come.

Puntos a favor:

- Stable platform - Ease of separation of groups - Ease of integration - Reports and tools (admittedly we export this into our own tool and don't use LC's) - Security and custom rules - Customization and branding - Consistent improvements - Support team is prompt and helpful

Puntos en contra:

- Some updates cause issues with set up and updates aren't announced very well - Ticket system is 'meh' and we don't use it - No send chat transcript by group, it's all or nothing

Respuesta de LiveChat Software

hace 4 años

Thank you and really happy you like using LiveChat, we do our best to make it even better, every day!