Opiniones de GoFrugal

Bang for your buck!

Comentarios: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Puntos a favor:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Puntos en contra:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Comentarios: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Puntos a favor:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Puntos en contra:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

selfies support team

Comentarios: i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Puntos a favor:

1.quick connective with support team 2.many time they give quick solution

Puntos en contra:

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Fast updates on government mandates and custom requirements.

Comentarios: Safe and Good.

Puntos a favor:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Puntos en contra:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

One of the best Retail POS in the industry

Comentarios: My overall experience with the software is so good. Its features meets our expectations.

Puntos a favor:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Puntos en contra:

It becomes very slow if the system is idle for a long time.

Software for chain stores

Comentarios: Good product

Puntos a favor:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Puntos en contra:

Pos application can be faster little more

Going frugal with Gofrugal

Puntos a favor:

Extensive Built-in Features, support, and ease of use

Puntos en contra:

Installation and upgrade time can be improved

Best software for retail

Comentarios: User friendly , fast working and easy learn and best to train any one

Puntos a favor:

Billing easy to do , inventory management is very good and User friendly

Puntos en contra:

Gosecure due to multi data- base so I am unable to use

Suam Hardware Ltd With Gofrugal

Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Puntos a favor:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Puntos en contra:

No customer reward program on the Android app but soon it will be worked on

Based on short experience of 6 months

Comentarios: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Puntos a favor:

Purchase entry, billing and integration with several sales channels.

Puntos en contra:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Easy to use feature packed software within budget

Puntos a favor:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Puntos en contra:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Sunrisecitygroup

Comentarios: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Puntos a favor:

Retail easy having excellent features, but HQ having lot of limitations.

Puntos en contra:

HQ features, reports to be improved. Technical support should be required improvements.

Sams

Comentarios: Ok

Puntos a favor:

Security and reports gst but it is easy to operate

Puntos en contra:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Very happy

Comentarios: Overall satisfied with the performance

Puntos a favor:

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Puntos en contra:

Customer support executives are not very trained..there can be scope of improvement there

More than a decade of Quality and Assurance

Puntos a favor:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Puntos en contra:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Feedback

Comentarios: I am happy with the investment made on GOFRUGAL Software

Puntos a favor:

Ease of doing transactions and Customer support is extremely good!

Puntos en contra:

Nothing in Particular . Over all experience is good and encouraging

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

Comentarios: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Puntos a favor:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Puntos en contra:

Customised for over 48 business vertical

Value for Money

Comentarios: Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Puntos a favor:

Very user friendly, has numerous features and very robust. Online support have been great.

Puntos en contra:

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Overall Ok

Puntos a favor:

better than most softwares in market. but still need to improve a lot.

Puntos en contra:

customer care executives are not trained well. they cant understand what we are speaking about.

Managing Director

Comentarios: I have been using this software since 2014 to date, but and its proven to be the best software in the world

Puntos a favor:

Usability and functions , good customer support, currency compatibility in every country

Puntos en contra:

The software is easy to learn and use, has good customer support and security features

Great Business Development Software

Puntos a favor:

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Puntos en contra:

There is no negative point I found in this software.

Review from Vivante Foods

Comentarios: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Puntos a favor:

Interface with Rpos to HQ. HQ can give us real time info

Puntos en contra:

We should be informed about new features .

Excellent Product

Puntos a favor:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Puntos en contra:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

A complete business solution for retail

Comentarios: Good and Satisfactory

Puntos a favor:

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Puntos en contra:

Sometimes online support becomes critical.

Improments

Comentarios: Good

Puntos a favor:

Reduced time consuming of to place the order and generate invoices within business SLA

Puntos en contra:

We are expecting customer support and product enhancement as per business requirements