Opiniones de DealerCenter

Dealer Center Review

Puntos a favor:

[contenido sensible oculto] me dio un excelente entrenamiento en Offer Up, tenia demasiada paciencia siempre tratando de comunicarse conmigo Estoy muy agradecida. Y gracias por su ayuda.

Puntos en contra:

Nada por el momento todo esta funcionando bien.

A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.

Comentarios: Anyone can set up a auto dealership and have it operational and effective in a week.

Puntos a favor:

Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Puntos en contra:

The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

The best one stop software shop in the industry

Comentarios: 10/10

Puntos a favor:

I have been using DealerCenter for years now at several different car dealerships. I work as a consultant, and the first thing I always do when I come to a new shop is get everything switched to DealerCenter. They are truly the best one stop shop in the industry and allow me to have seamless processes. Their DMS is probably the best I have ever used, allowing me to submit to all my lenders (including RouteOne and DealerTrack lenders) in one spot as opposed to having to run my business from multiple platforms. I also have been able to save these dealerships a lot of money by switching them from 700 credit to DealerCenter for their credit pulls. Easily the most affordable in the industry. Bravo DealerCenter! And thank you [sensitive content hidden] for all you do! You are an invaluable asset to my business.

Puntos en contra:

I wish they had more lender options for Arkansas

DealerCenter Use

Comentarios: All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.

Puntos a favor:

It was turn key and it was up and running was not much down time.

Puntos en contra:

Its really slow, and clunky, When there is an issue often times its not a quick solution.

Dealercenter Changed my business

Comentarios: My overall experience has been awesome! [sensitive content hidden] is my sales rep and I love her to pieces! She has been essential to my growth and knowledge with the software. She's really the reason I've expanded the tools that I use including Routeone and out of state titling practices.

Puntos a favor:

I Love my website and how easy it is to manager inventory on the dealercenter homepage and app. I also love the fact that customers can submit applications via my website for an easier sales process.

Puntos en contra:

Prices is my least favorite factor but I love the software.

Impressive

Comentarios: I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days.
In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air.
A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.

Puntos a favor:

Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.

Puntos en contra:

Nothing negative to say. Nothing else to say about the CONS ......

Dealer Center is comprehensive and efficient

Comentarios: Our rep, [SENSITIVE CONTENT] is an incredible asset to Dealer Center. [SENSITIVE CONTENT] has been and continues to be invaluable in our experience with Dealer Center. [SENSITIVE CONTENT] is like a remote member of OUR team and is always there when needed. [SENSITIVE CONTENT] is friendly, efficient, thorough and so knowledgeable about Dealer Center. Dealer Center is such an amazingly comprehensive software solution and [SENSITIVE CONTENT] makes everything so simple. Dealer Center does everything we need and more. Reports are endless and the mobile app is perfect.

Puntos a favor:

It does everything we need and more in one package. And our Dealer Rep - [SENSITIVE CONTENT] is amazing.

Puntos en contra:

We haven't experienced anything that we would consider negative.

CRM Training with [sensitive content hidden]

Comentarios: Overall it has been a great experience working with all the reps at DC and the trainings have been awesome.

Puntos a favor:

[sensitive content hidden] was very patience and knowable of the product. However, when we ran into a question that she could not answer she assure me that she would get the answer and get back to me. I really like that.

Puntos en contra:

The is nothing I have to add to this section.

DealerCenter Review

Puntos a favor:

Its an amazing tool to use but in my experience even if you have an amazing tool sometimes it cant work the best for you if you don't have a good support team. Honestly [sensitive content hidden] is one of the best support service members I have experienced with and its always very wonderful to work with her at all times even though i need help or re training she is always open for me to do the retraining and always willing to help me out

Puntos en contra:

i dont see no cons in this product other than the customer should use it to its full poteintal and even if you could they can introduce something new to you

Amazing servcie

Comentarios: 4 out 5

Puntos a favor:

Its features, customer service especially from [sensitive content hidden] , ease of use and overall dependability

Puntos en contra:

costs keep adding even for basic online marketing which should be a bare minimum feature included with the software

DealerCenter Experience

Comentarios: So far no major complaints. Customer service is amazing for sure. Really enjoyed my conversation with [sensitive content hidden]. She makes every conversations fun one. I actually look forward to her calls.

Puntos a favor:

Keeping track of which customer I have communicated with. Reminders to follow up are very helpful.

Puntos en contra:

I feel that the text messaging seems easier on the mobile app. But then again I just started using program so maybe I just need to play with it more. If I don't hit "completed task" it still shows on my notifications tab that I have not completed task even if I did take care of it.

DealerCenter Review

Puntos a favor:

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Puntos en contra:

Costs can add up when adding more and more services.

Great Software at a Great Price!

Comentarios: So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

Puntos a favor:

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

Puntos en contra:

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Makes Running our Dealership Possible!

Comentarios: We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.

Puntos a favor:

It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!

Puntos en contra:

Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!

Great

Comentarios: I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI

Puntos a favor:

The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.

DealerCenter

Puntos a favor:

The DMS is very simple for me to use. It helps to save me time

Puntos en contra:

nothing yet, i will call [SENSITIVE CONTENT HIDDEN] my rep if I need anything

Dealer Center Review

Comentarios: Great experience and training from the representative.

Puntos a favor:

dealer center is an all in one system works great

Puntos en contra:

There is nothing to complain about with DealerCenter

REVIEW

Puntos a favor:

EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS

Puntos en contra:

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE

customer service agent is there when you need her and is super friendly & helpful. You should have

Puntos a favor:

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

DealerCenter is great

Comentarios: Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Puntos a favor:

DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Puntos en contra:

Sometime approvals with other lenders is not as simple

Dealercenter

Puntos a favor:

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter. You can add all the information of the customers, the deals and the inventory.

Puntos en contra:

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it. If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

Very easy to use, multiple ways to get around. We love the program. Love how everything synced.

Comentarios: efficiency. efficiency saves time... therefore it saves money.

Puntos a favor:

we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.

Puntos en contra:

if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.

Very impressive and powerful.

Comentarios: This DMS is above and beyond what I had hoped for. The first generation was a little clunky in my opinion but now that they have upgraded and redesigned their entire system, we are very very very impressed! Customer support is very good and US-based (rare). There's almost no downtime -if any. We opted for their website which seems to be performing well . It updates photos instantly and posts select vehicles to craigslist within six hours or so with just a click. With a little ramp up, we all enjoy the redesigned user interface.

Puntos a favor:

The user interface and reliability. There are some reporting functions we really enjoy

Puntos en contra:

Cost. A little high once you get all the upsell add-ons. The user interface and reliability. Reporting customizing is hard to figure out without tech-support sometimes.

Best Dealer software ever!

Comentarios: Great customer service, my rep [SENSITIVE CONTENT HIDDEN] is exceptional and always has answers

Puntos a favor:

I can integrate all of my banks inside one platform, so easy to use and convenient! with DMS i can print out all of my forms and manage my customers

Puntos en contra:

there is nothing i dislike so far, service has been outstanding

My experience was different but AWESOME! Rep was very helpful and professional through the sign up

Puntos a favor:

We enjoy the web based platform, and the ability to have all platforms such as BHPH, CRM, DMS in one main system. We also enjoy the integration of websites and inventory management tools that make life so much easier to dealers.

Puntos en contra:

The achilles heal about this software would be the detailed reporting for sales like a (cash-flow statement, all sales journal statement) that is offered within the software without having to integrate with outside accounting tools.