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Sobre Alchemer

SurveyGizmo es la mejor plataforma de encuestas y perspectivas de datos del mundo, que te da las herramientas para que tomes decisiones más inteligentes.

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Puntos a favor:

Very tech savvy and looks extremely professional for the end user. Even when you’re on your smart phone, this system is simple and clean.

Puntos en contra:

Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy.

Valoraciones de Alchemer

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,3
Funcionalidades
4,1
Relación calidad-precio
3,9

Probabilidad de recomendación

7,9/ 10

Alchemer tiene una valoración global de 4,5 estrellas sobre 5 según las 311 opiniones de usuarios de Capterra.

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Filtrar opiniones (311)

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Tiene lo que otras no.

4,0 hace 2 años

Puntos a favor:

Este aplicativo cuenta con caracteristicas y herramientas que otros softwares no tienen, aparte de ser facil de utilizar e intuitiva.

Puntos en contra:

No tengo queja alguna ya que su facilidad de uso es impecable.

Osvaldo
Ing. Electrico en Colombia
Tecnología y servicios de la información, 5.001-10.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Es buena herramienta.

4,0 hace 2 años

Puntos a favor:

me gusto que uno puede crear las preguntas como uno desee ya que son personalizables.

Puntos en contra:

tube problemas al momento de crear informes pero se soluciona facilmente.

Usuario verificado
Usuario de Linkedin verificado
Seguros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Encuestas para B2C

4,0 hace 3 años

Puntos a favor:

La programacion de las encuestas es lo mejor de Alchemer

Puntos en contra:

La codificacion de las preguntas abiertas no tiene inteligencia artificila

edna luci
edna luci
technician en Colombia
Usuario de Linkedin verificado
Entretenimiento, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

The ultimate solution for data collection and analysis

5,0 hace 2 años

Comentarios: The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity.

Puntos a favor:

What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants.

Puntos en contra:

Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first.

Sam
Marketing Lead – Products & Services en Australia
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Professional survey builder for people who are serious about surveys

5,0 hace 2 años

Comentarios: We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future.

Puntos a favor:

Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent.

Puntos en contra:

There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date).

Lenni
Operations Director en EE. UU.
Estudios de mercado, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Starting to go downhill

3,0 hace 3 años

Comentarios: Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around.

Puntos a favor:

We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects.

Puntos en contra:

In the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time.

Julie
Associate Professor en EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Best in category

5,0 el año pasado

Puntos a favor:

The wide range of question types available, the quality of the documentation, the ease of use, and the excellent customer service.

Puntos en contra:

I honestly can’t think of any disadvantages.

Virgil
Research and Evaluation Manager and Advisor en Hong Kong
Gestión de organizaciones sin ánimo de lucro, 10.000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Alternativas consideradas previamente:

The best web-based survey software for research ethics compliance

4,0 hace 4 años

Comentarios: Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Puntos a favor:

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Puntos en contra:

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

John
President en EE. UU.
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

Lousy Customer Relations

3,0 hace 5 años

Comentarios: In the end, very poor customer relations.

Puntos a favor:

Ease of use, better piping functionality.

Puntos en contra:

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Usuario verificado
Usuario de Linkedin verificado
Estudios de mercado, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Alchemer is highly functional and reasonably priced

5,0 hace 3 años

Puntos a favor:

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Puntos en contra:

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

Susanna
Consultanat en EE. UU.
Consultoría de gestión, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Alternativas consideradas previamente:

SurveyGizmo Review

5,0 hace 5 años

Comentarios: We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Puntos a favor:

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Puntos en contra:

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Usuario verificado
Usuario de Linkedin verificado
Estudios de mercado, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Alternativas consideradas previamente:

Quite good, just a bit pedestrian sometimes

5,0 hace 6 años

Puntos a favor:

Has a lot of nice features and looks pretty good on mobile

Puntos en contra:

Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do

Wan Imran
Director en Malasia
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Alternativas consideradas previamente:

Potential product but ridiculously marred by bad support and some minor bugs.

2,0 hace 4 años

Comentarios: Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products). Still some value for money despite lack of support. Started to regret and looking for other products in less than a month. Management not interested in customer success.

Puntos a favor:

Able to quickly setup mid-level complexity commercial surveys and clean interface.

Puntos en contra:

Minor bugs when exporting to Excel/SPSS (workaround needed). Customisation via JavaScript is quite complex, requiring good dev expertise. Slow performance from Asia Pacific (server located only in America/Europe). Most importantly, “urgent” email support will require 2-3 days to get a non-meaningful response. Telephone support are slightly better (about 30 minutes waiting time - if you can take Boyz II Men), but usually does not solve any issue (another 2-3 days email follow up).

Susan
Epidemiologist en EE. UU.
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Excellent program for those I’m Public Health

5,0 hace 2 años

Comentarios: Very positive. Very productive and highly user friendly.

Puntos a favor:

It’s ease of use makes my life so much easier and accessible.

Puntos en contra:

No real complaints mostly just a little more clarification when people post survey tools to share about permissions and accessibility, etc

Obada
Site Civil Engineer en Jordania
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Using the simplest and most affordable methods to design and conduct surveys

5,0 hace 3 años

Comentarios: Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results.

Puntos a favor:

Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.

Puntos en contra:

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.

Emily
Database Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Powerful survey tool

5,0 hace 6 años

Comentarios: Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.

Puntos a favor:

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Puntos en contra:

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

Phyliss
President & CEO en EE. UU.
Impresión, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

EXCEPTIONAL! HIGHLY RECOMMEND

5,0 hace 4 años

Comentarios: It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.

Puntos a favor:

We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Puntos en contra:

It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

Ahmed
Planning and project control engineer en Jordania
Construcción, 1.001-5.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

The best platforms for creating surveys and extracting their results quickly and with high accuracy

5,0 hace 3 años

Comentarios: With Alchemer's ease of use in producing and mailing surveys, as well as the ability to gather and analyze findings without the need for a team, my perspective of work has been transformed.

Puntos a favor:

When it comes to surveys, Alchemer provides an easy-to-use platform for anyone to utilize, with a wide variety of ready-made forms that you can use to compose your survey questions. Once you've done so, you can send the survey to your target audience in a matter of minutes. Using Alchemer, you'll be able to easily generate reports in the form of tables and graphs with a different structure after collecting questionnaires from recipients. This data can be exported from Alchemer in a format that can be used by a variety of statistical analysis packages.

Puntos en contra:

Alchemer allows me to generate the surveys I need and acquire the information I need so that I may begin my study. Actually, finding anything negative to say about Alchemer is a challenge.

Usuario verificado
Usuario de Linkedin verificado
Banca
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Easy platform to use

4,0 hace 7 años

Comentarios: easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily

Puntos a favor:

As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Puntos en contra:

I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Kyle
Kyle
President
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, Trabajador autónomo
Ha utilizado el software durante: No especificado
Fuente de la opinión
Fuente: GetApp

One of my favorite tools. Period.

5,0 hace 11 años

Comentarios: 4-5 years ago, we were looking for a more comprehensive, better tool than the ubiquitous SurveyMonkey. I found SurveyGizmo and, as a company, we've never looked back. It does all you could ever want for surveying, as do other tools. However, it's in quizzes, forms, customization and support where SurveyGizmo stands out. We are constantly building landing pages and microsites using SurveyGizmo embedded quizzes or forms, which saves us time having to build back-end databases to support them, plus offers us so much more functionality that we could realistically do ourselves. The system is consistently reliable - I don't remember any long outages, ever, even in the current environment of DDOS attacks taking down tools like this regularly. Beyond that, the support via phone and their online support system is spectacular. Quick answers, great solutions and just a fun company to work directly with. We get tremendous value from SurveyGizmo and I'd highly recommend it to anyone working in communications, marketing or research.

Puntos a favor:

Flexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent

Puntos en contra:

None that I can think of.

Peter
Web Developer en RU
Usuario de Linkedin verificado
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión
Fuente: GetApp

Data and statistics presented well

3,0 hace 6 años

Puntos a favor:

SurveyGizmo's best feature is the user-interface and how it displays statistics, using graphs to present clearly the outcome of the survey. We're able to present at fairly high-level meetings with SurveyGizmo. Presenting to senior staff who don't normally work with hard data is always a challenge, but the various graphs and visuals really help us to convey this. The sheer number of features and services SurveyGizmo offers is incredible, although a lot of these you may never actually use.

Puntos en contra:

Customer service isn't the best. Although the help we did receive was useful and did solve our problem, it was the time it took to reach a satisfactory conclusion that was the issue. Maybe just a lack of personnel on their end. Styling of surveys can be rather tedious, with no way of being able to set a standard look and feel across all of your forms.

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Love this tool for survey purposes

4,0 hace 6 años

Comentarios: Business problems solved: the ability to quickly sift through candidates that might qualify for an upcoming usablity study or not. Benefits I've realized: the ability to store and manage data.

Puntos a favor:

The ability to have flexible surveys in which they were condition based rather than making a user go all the way through the survey even if they aren't qualified by question 2, for example.

Puntos en contra:

The price isn't that cheap, that's the only complaint I have, but it's a great tool overall.

Usuario verificado
Usuario de Linkedin verificado
Investigación, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

Great for all types of surveys

5,0 hace 6 años

Puntos a favor:

Great functionality in making sure clients receive surveys. Can be customized which is great.

Puntos en contra:

Tracking could be a bit more enhanced, but overall you can still get what you need.

Stace
Stace
Research Manager en RU
Usuario de Linkedin verificado
Estudios de mercado, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great survey software

5,0 hace 3 años

Puntos a favor:

We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client

Puntos en contra:

It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.

Julie
Associate Professor en EE. UU.
Educación superior, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

An academic uses Alchemer

5,0 hace 3 años

Comentarios: I am a non-business user of Alchemer. For my uses, I find Alchemer reasonably intuitive, with the exception of more sophisticated features (such as question branching and skip logic). Explanations of the more advanced features are explained well, however.

Puntos a favor:

Ease of use. Much more intuitive and reasonably priced than the behemoth that is Qualtrics. I am an academic user who pays out of pocket to use this so those factors matter a lot.

Puntos en contra:

I casn't think of any disadvantages of this software, given how I use it.