Opiniones de YourMembership

The best of both worlds!

Comentarios: My experience with YM has been pleasant. Anytime I have a question there are many resources to navigate through prior to calling into customer support. Often I find things out on my own but whenever I have had a question the YM team answers quickly. I have been using YM since 2016 and have seen many improvements. I've used older templates/versions of YM and all have been user-friendly.

Puntos a favor:

YM offers both a website platform and membership database all in one. I had been using YM for three years before a potential switch and was able to see how other sites didn't have the membership database. We decided to stay with YM and I even recommended it to my new organization...been utilizing YM daily for the last five years!

Puntos en contra:

A feature that can be updated is radio buttons, for check out (invoicing). This can be helpful come dues renewal time to allow donations to be automatically applied (radio button).

Best All-Encompassing Member Solution for Organizations Without an IT Department?

Comentarios: YM has allowed us to:
a) unify all our different country operations on to a single software base;
b) replace a range of on-premises systems with a single cloud solution; and
c) meet the modern expectations of our members and customers without having to have an IT Department.

Puntos a favor:

We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing.

Puntos en contra:

When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue.

Single site for our members

Comentarios: Provides me an easy way to review dues and donation payments. Much better than what we had before.

Puntos a favor:

Being a portal for our members, the site allows searching for other members via numerous criteria.

Puntos en contra:

Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all.

Nice product pity about the service

Comentarios: Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!)

Puntos a favor:

Extensive member management and dues capability

Puntos en contra:

Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually

Comprehensive Solution

Comentarios: I'm not quite at the point of moving on, but I'd really like to see them make some enhancements to keep customers.

Puntos a favor:

YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API.

Puntos en contra:

Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months.

Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members

Comentarios: It has been excellent. First, we spent about 3 months meeting weekly with a YM rep ([SENSITIVE CONTENT]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor.

Puntos a favor:

Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas.

Puntos en contra:

Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have.

Wrong fit for the association, our habits, and our budget

Comentarios: My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

Puntos a favor:

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.

Puntos en contra:

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

User Friendly, but has it's flaws.

Comentarios: YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us.

Puntos a favor:

Your membership was really easy to use. I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate.

Puntos en contra:

The data was never accurate. I dreaded doing the monthly membership report due to the fact that the number were never right and I always had to do lots of work arounds and manual calculations before presenting to my Board of Directors.

Successful Launch

Comentarios: Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.

Puntos a favor:

YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive.

Puntos en contra:

Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected.

YourMembership

Comentarios: Working with YourMembership has been very informative. The amount of features that are already implemented are vastly. However, with so many features it can be difficult to learn these all on your own. I greatly appreciate the "chat with support" button that YourMembership has to have an quick and easy questions answered without wasting three hours looking for a button/feature that is right in front of me.

Puntos a favor:

The product is fairly simple to use. There are a few quirky features that can make it difficult at times, but overall the product is very user friendly. One of the best features that I would like implemented into YM, would be to add to the search feature in the top right of the "admin" side of the website. Currently you are limited to searching the five specific fields that are preset. It would be tremendously helpful if you were able to search for a line of text and have it bring up all custom pages that feature that text. Additionally, while the website has a plethora of features, many of them can be "hidden" in places that you would not go to check right away. Making it a little bit of a guessing game as to where to find things. Having a search feature for these types of things would help tremendously.

Puntos en contra:

An improved search feature on the admin end of the website. As previously stated in the question above. It would be a great improvement for what we do at our office. Additionally, if you were able to update email lists to include emails that you want to add to it after the list has been created it would be helpful.

Not for Trade Organizations

Comentarios: All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise.

Puntos a favor:

The front end website was linked to the back end administration. But then again, shouldn't they all be?

Puntos en contra:

**The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could. **I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables. **The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board.

Great All-In-One Option

Comentarios: We have had a great experience thus far with YM! If we needed help getting something set up or corrected, we are able to contact support and receive almost immediate assistance. The ability to collect membership dues, event registration payments, provide an informative website, manage membership records, etc. all in one place is great and it's easy to use.

Puntos a favor:

I like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works.

Puntos en contra:

I wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that.

If I Could Give 0 Stars

Comentarios: Run far far away - if you're considering YourMembership - just don't.

Puntos a favor:

Nothing - absolutely nothing. This sounds harsh but I can't think of one redeeming quality. The backend of the software is so outdated and hard to use.

Puntos en contra:

Everything - literally everything. This software is not easy to use, not easy to learn to use, and not easy to troubleshoot problems. Customer service is basically non-existent - you're on your own. Their system regularly shuts down completely, leaving you without a working website. This happened during an important event of ours, which was horrible. Customer service claimed they would be working on it, but it took days to fix. Oh and there is a limit to how many records you can have on this software - they make you pay extra $ above a certain number which is ridiculous. Bad bad bad

Excellent customer service

Puntos a favor:

I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way.

Puntos en contra:

This is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer.

Easy to use, performs great, and great support!

Comentarios: The customer service is particularly amazing with YM. Questions are always answered quickly and fully. I've never had a single issue that wasn't fully explained or resolved. Those issues that couldn't be resolved were addressed by YM staff in full and oftentimes they would offer a workaround, which is incredibly helpful.

Puntos a favor:

For association management, this product is the perfect function and price point. While some websites could maybe offer more graphically or fancy options, with non-profits this product helps provide the exact functionality needed as well as an ease of use to make updates and changes.

Puntos en contra:

Sometimes the functions are hard coded (a lot of language on the forms or store purchases), but there is always a way to workaround the features that are hard coded, so we don't find it a severe issue, especially with the cost.

Reporting in YM

Puntos a favor:

I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs.

Puntos en contra:

In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome.

Support

Comentarios: YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs.

Puntos a favor:

Accounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available.

Puntos en contra:

Inability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations.

YourMembership is decent when it actually works.

Comentarios: YourMembership staff is friendly and responsive, the features meet most of our needs but the site performance is awful.

Puntos a favor:

It meets all of our basic needs for an association software management.

Puntos en contra:

YourMembership has constant issues with performance or being outright down. We understand that there are going to always be issues that pop up when dealing with technology. The latest issue has lasted 3 days and for most of that time our website has been completely down.

Don't Do it

Comentarios: Don't lock yourself into a three-year contract like we did. Get out before you can.

Puntos a favor:

None. This software has caused nothing but issues for our client in the two years we have been on it. They are not happy. We also had to buy an add-on of Informz just to be able to send emails to our members since YM is BLACKLISTED. Funny they mention it AFTER we signed.

Puntos en contra:

Everything. Frankly, while I write this review as the software is down again. Don't expect any ease of use, don't call for support; they won't answer and will take a few days to return your call. Every setting is so hard to find, complex and hard to understand. It is not meant for membership managers.

Difficult for larger organizations

Comentarios: YourMembership is great for smaller organizations and is easy to manage. I find that now we are growing and would like to offer more bundle deals and promotions, it has been logistically difficult through YM.

Puntos a favor:

I like the easy event set up and registration process.

Puntos en contra:

Formatting pages is difficult for someone who does not have experience with the program. We have difficulty having members lapse and come back to membership, registration becomes a nightmare.

YM offers great functionality

Comentarios: Overall, I've had very good experience with the software and I especially appreciate YM's efforts to respond to users' requested revisions and improvements such as website editing functionality.

Puntos a favor:

Given that this is my first experience with membership software, I have heavily relied on YM's high quality integrated tutorial videos and indexed knowledge database. When I have a unique problem, I receive very quick and quality responses from support staff via the integrated email system. For more complex questions, YM readily offers support via telephone calls.

Puntos en contra:

I don't have full confidence in the bulk email capability in terms of the recipients' capability to receive. Admittedly, problems may or may not be the fault of the software.

YM Review

Comentarios: My experience has been good, Customer Service is really spot on but they can only do so much themselves.

Puntos a favor:

The funcationality of the product is great as there are many things that you can do.

Puntos en contra:

There are things that need to be done but YM has not implemented them and ones I think that a re necessary.

Complex, Useful, Increase Member Engagement

Puntos a favor:

Once set up, extremely easy to use. The membership directory is a lifesaver as well as online event registration.

Puntos en contra:

Getting this setup was extremely difficult and timely. However the support team was helpful. Once in a while there are some issues with software not working or the YM system will go down altogether but they are quick to respond.

Perfect match

Comentarios: Very happy with its use. Tech-support is wonderful.

Puntos a favor:

Very well laid out. Has features I would never have thought of using but do.

Puntos en contra:

There are some limitations Such as using third party software to integrate with it. Overall it is very intuitive to use.

Good value

Comentarios: As our first association management software we have found it easy to set up and the support team is excellent and very timely in their response to our, often very basic , questions.

Puntos a favor:

Ease of use and high value for the cost...excellent support

Puntos en contra:

Overall we are very satisfied with YM software